A bad experience costing me hundreds. Too busy to keep things strait. He did not do what I paid him…read morefor and now I have to spend more money paying for what Mark said he will do. I am missing smoke detectors, batteries. He said he does not do electrical. So I guess a battery is electrical to him. Full of excuses. I don't do excuses.

Mark and his team did a great job in renovating our condo. He was a great communicator throughout…read morethe process, we prompt, on time, and did excellent work. He also has online scheduling which is very convenient. I would highly recommend Mark and his team!

In an odd sort of way, it turned out my first choice wasn't my best choice!…read more I came across the listing and thought "OK - it's a little corny name, 'Those Tech Guys'" but honestly, if you hang around tech guys at all, you get it. I am far from a professional when it comes to IT installations, but I know enough to be dangerous. And after getting quotes to install ethernet in my 1980s circa home, one never wired for ethernet, one that just went through a significant renovation where I, in my supreme wisdom said "WiFi is great, now! Who need hardwires anymore?" was now faced with retrofitting several rooms and office with ethernet and said, this guy over here, the independent with a normal sounding company name, yeah - lets go with him! Mistake!! After schedule, and reschedule, and delays, and reschedule, we got nowhere with contractor number one. Meanwhile, Roberto and Peter at Those Tech Guys had patiently followed up several times, continued to be pleasant and professional, and AFTER I said no thank you I am going to go with someone else! So I made the dreaded call back - "So remember when I said if things change . . . " Peter was quick to jump on the phone, and walk me through things at every step. Gave me a highly competitive bid, and an install time of only a few days from when I called. They cam onsite, were clean courteous, and efficient. They played with my dog (I mean who doesn't love a bowling ball Staffy Bull Terrier mix?) and made light work of the install, and the final cost (with tip!) was even below the initial quote. This was made possible as Peter walked my home and together we found opportunities to do things more quickly, and save a few dollars along the way. In the end, I didn't choose Those Tech Guys first, but you should. No regrets here, other than I should have picked them first!

The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.

I love this company. They were fast and worth the price. I definitely recommend them. They fixed…read moremy key pad door lock on my front door. I haven't been able to use my front door for years and now my key pad works. Thank you!

Very expensive service charges. I called in for a request to…read morerekey my doors in hopes to avoid replacing the whole knobs. Quoted $65 per door to rekey. $79 flat service call fee. You will save more money going to Lowe's to replace the knobs.

Once my 36 months is up, I will not ever return! I called because we have been struggling…read morefinancially and got talked into staying with a lower rate. I did NOT know I was signing another 36 month contract I thought I was signing to agree to the lower rate. I need to cancel after all and now you want me to pay you 1K+ to cancel. I have been a customer for 9 years and and super disappointed in how I am being treated at this point. If I had the 1K I wouldn't be canceling in the 1st place. I mean that is a no brainer. Save yourself a headache and put in your own system.

Worst company I have ever dealt with, they have continued to charge us for 3 years after we had…read morecanceled with them, they would not give us any credit for the equipment we did not use, very hard to get customer service install dates and times, Value to us was a completed zero.

We have had Custom Security since 1995. We moved to a new home in 2018 and went with them again,…read moreas we had always had great service and continued to until they sold to Stanley. Luckily the original tech that we had for years came out and serviced our system, he told us about Custom selling and he didn't know anymore than that. Then the sell to Securitas Technology all went South very fast. They have no idea even where Olympia is. We still have the techs card from when it was Stanley and we think we have located him, hopefully he can give us so direction of what to do. Right now the system is working fine, but the time to find out we have no recourse if something big happens is not while we are still with Securitas.

they don't even deserve one star! Since Custom was sold the customer service haa been unacceptable…read moreAND the yearly cost is outrageous. I am moving on!!! service, quality value all unacceptable.

Tried getting a motorcycle key cut for a low-production bike at the Ace & they couldn't figure it…read moreout. Dropped in here and was out within 5 minutes with two fresh cuts. Good service & good prices, I'll start here next time.

Locksmith storefronts are few and far between nowadays, so we were really happy to find Always Safe…read more& Lock in Olympia. They have many services, but we were looking for someone to make duplicate sets of keys for our RV (Southwind motorhome). We made a lot of calls only to get answering machines, mobile locksmiths, and kiosk machines. None of these helped, so we drove to Always and were able to get our duplicates made on the spot. The locksmith who waited on us was friendly, efficient and knowledgeable. He also warned us about some mobile locksmith bait-and-switch scams and how to avoid them (check their business license/permit). I highly recommend Always Safe & Lock if you need keys or other locksmith services.

Rivas Technology Group delivers as promised and more. Ivan immediately responded to our request…read morefor help, came out to our home, and redesigned our poorly implemented attempt at delivering an integrated network, security and smart home system from a prior vendor. RTG implemented their Phase I plan within days. The entire system (network backbone, security system and cameras works precisely as promised with incredible clarity and stability. We will continue working with Rivas TechGroup to implement the next phase of our project. RTG is HIGHLY RECOMMENDED for quality and value and most importantly network expertise. They are absolutely worth what they charge. Did I say that they are incredibly responsive? YES.

I would highly recommend Ivan & Rivas Tech for any of your home IT needs! I am a bit of a tech…read moregeek myself and had spoken to another service before finding and settling on Ivan and his team. The first group I spoke to really didn't understand the scope of work I wanted and didn't understand the quality of the IT components that I wanted to be used! So I was impressed by Ivan's knowledge, speed of reply, and the speed and quality of his work! Ivan was ultra responsive and open to my constant questions and requests for follow-up. If you are talking to several companies - make sure you include Ivan & Rivas TechGroup on your list - they will quickly outpace their competitors.

My home was recently burglarized. This is my hometown and I never thought someone would commit such…read morea crime and actually break in my door and ransack my house! It wasn't the time to try and figure out a security package from Costco, I needed help immediately and in a traumatized state of mind, I needed a professional. Patrick and Mary were very helpful, responded quickly and by the end of the week, I feel more than secure, I feel ARMED. You can't stop criminals, but I can now immediately see their faces when they step foot on my property. I'm grateful for the system and for Patrick's quick installation and attention to detail. I couldn't have done this on my own. Appreciatively, -Lori S.

This is the kind of company I love to work with. Great people that care about their customers…read moresatisfaction. Tom was great with selling and telling what his company had to offer and the installers where very professional and go getters!

I have used Adam over the last 18 months to make my home a much better "home work environment". I…read moretrust his assessments, his recommendations, and his work quality. I never felt over sold, and my home networks are buzzing along happily and efficiently. For my home, he has: installed Brilliant command centers, installed Sonos throughout, upgraded my tv viewing experience, put in mesh (smoking fast internet now!) alongside new router/modem, set up a comprehensive security system and cameras, and consulted on an EV charger for garage. And the icing on the cake: he is funny and a great conversationalist! If you are longing for a home automation expert: call Adam. Now.

I never heard back after the initial phone consult. Was told I'd have a quote for upgrading my…read moresystem and just ghosted.

This store is exceptional. The staff is remarkable and consistently addresses all of my…read morelock-related issues. I highly recommend this shop to others.

I have called this place twice now called yesterday to get a key fob for our car talked to somebody…read morenot sure who but said I will get hold of the guy who does this work and have him call you to schedule the work, will here it is once again the next day no call back, I mentioned we were coming from out of town he said you will have to leave the car it could take most of the day, After several hours of waiting I call the dealer in Tacoma will take it in Monday they it would only take about 1 1 1/2 hours at most, not very good customer service,