1 STAR - ABSOLUTELY DISHONEST AND UNPROFESSIONAL…read more This place is a nightmare, and I regret ever bringing my car here. I initially went to this body shop on December 2nd just to get a quote. They took photos of the body damage and then told me I had engine damage that "had to be sent to their mechanic." I was told that was necessary to move forward, so I dropped my car off on December 5th. From that point on, communication was almost nonexistent. They sent me a body estimate and repeatedly told me they were "waiting on the mechanic." My insurance adjuster didn't even inspect the car until December 9th, yet Allstate issued a payment that same day -- a payment I never signed for, never authorized, and never agreed could be cashed. Weeks went by with no updates. On December 15th, they again claimed they were still waiting on their mechanic. Then I heard nothing until December 29th. When I told them I wanted to move my car to another shop due to the ridiculous delays, I was suddenly told I couldn't -- because they had already cashed the insurance check without my authorization. At that point, I didn't know better and felt trapped, so I reluctantly agreed to continue. Big mistake. They didn't submit the mechanic's estimate until January 5th, at which point they conveniently decided the engine issue "wasn't related to the accident" -- despite the fact that my engine had ZERO leaks before the accident. On January 8th, I demanded my check back and told them I would pick up my car on January 12th. I was told it would take two weeks to return the money. It is now January 28th, and I still do not have my check. To make matters worse, I contacted their corporate office and spoke to someone named Chris, who said he would "look into it." Instead of helping, he falsely told the body shop that I approved the repairs -- which I absolutely did NOT. The body shop then texted me claiming I had approved work and needed to bring my car back. That never happened. Let me be very clear: I never signed anything. I never authorized payment. I never approved repairs. This shop cashed a check without consent, stalled for over a month, withheld funds they have no right to, and then tried to cover themselves by falsely claiming I approved work. This is not just incompetence -- this is unethical business behavior. If you value your time, your money, or your vehicle, stay far away from this place.

**They'll do and say whatever to get the sale. I don't recommended this dealership. **…read more Came here because my wife wanted to trade in her convertible since we expanded to a family of 5. The sales rep Kj was very nice and helpful. He catered to our desires and kept a consistent personality through out the whole experience. He didn't pressure us to look at cars or try to buy one out of the range we wanted to be in and worked to provide us options within the budget we had. When we found the car and it came to closing we were introduced to Skyler. He basically sold us the financing. On the front end he was nice but turns out he just lied to us. I don't appreciate dishonest business. When we chose the car of choice there were 3 things wrong with it. Windshield wipers didn't work the usb port or the driver door speaker. They fixed the wipers but wouldn't fix the others. Skyler told us that he won't fix the other two but if you buy the extended warranty it will cover the repair. I said are you sure because it doesn't say it in the pamphlet but he ensured it falls under the electrical part of the warranty and you'll be good. He just asked us to wait a month to file the claim. We waited 2.5 months and got it checked and the warranty says they won't cover it. When I spoke to Skyler he said he'll see what he can do but not right now. It's been 2 weeks no contact from him or any form of communication. When I spoke to him his solution was we can cancel your warranty and you can just pay for the repairs with the warranty refund. I told him that's not the principal. You sold us this with the promise that it would cover it. We trusted your word and you put it on it with strength it would work. We told you we didn't want the car unless this was fixed. You lied to us to get your rep a sale. You sold the warranty and let us know that it will give the car extra coverage and protection in case something else goes wrong. We agreed that was valuable. Now the dealership wants to charge us over $500 to fix these two things and do nothing about it but tell us to cancel our warranty and get the refund to pay for this. If leadership has no integrity when selling the car , just to get a deal could you imagine how they would be when a serious issues arises it? Now our car is having what I assume electrical issues. When driving it freaks out with a bunch of notifications, turns e brake on and blinkers, slows down and won't let us operate it. It's scary because the first time it happened I didn't have a safe space to pull over and turn the car off praying it will work again. Will attach video for reference. Note we drove the car off the lot 3 months ago and no issues. And this started the day after going to their service shop to our promised repairs fixed and nothing happened. Even though the sales guy made our experience pleasant, because of the way leadership handled this experience I won't buy a vehicle from them again because of the lack of integrity and honesty provided.

Always have had an excellent experience since 2018. I've had great customer service from Larry and…read moreSarina in Service and John P in Sales. Thank you all for all of your help!

My husband and I went to a dealership looking for a particular vehicle they had on their website…read more When we got there, they said the car wasn't on their lot, but they found it at their sister dealership about 20 minutes away. While we were discussing the car, they told us it had just sold, so they started showing us other vehicles on their lot. They also took our keys so they could give us an appraisal on our trade in. We waited in the lobby for a long time when a manager came up and said the person who took our keys went home and they couldn't find them. He told us to test drive some cars while we were waiting, but when we declined, he miraculously found our keys seconds later (in his pocket). Needless to say, we grabbed our keys and walked out. We found the car at the sister dealership (that was supposedly sold) and took it for a test drive. I like the service department, but I'll never purchase a vehicle here. I'll also go elsewhere for service once my vehicle isn't under warranty anymore.

Ok the experience here was top notch! One of the better car buying experiences we have had. Luckily…read morefinancing was pre approved through our bank so we didn't have to deal with that. Blaine was knowledgeable and personable. Very professional staff. Clean facility. Great selection of cars and trucks. We haven't received the vehicle yet as they are detailing and servicing still. Review will be updated once vehicle is received!

If i could leave less then 1 star I would. They lied to me and added to my loan wanted me to drive…read moreback there to "fix" there mess up . I had them email me documents to sign it was been over a month and still waiting to get a refund on there The Finance guy Very unprofessional and shady

Thank you Haacke motors for another great buying experience! Always goes the extra mile to make…read moresure we're getting what we want and makes the entire process so easy!

This was an ordeal. I collect cars and have purchased 14 over the years, but this had to be the…read moreworst and most amateur experience I have ever had. On July 9, 2024 I purchased a 1965 Ford Ranchero from Haake Motors in Layton UT. The car was a consignment sale, but I was not able to pick it up until July 28 because the dealer got their own Utah title which was not necessary (remember it was a consignment sale). It gets even better. Haake Motors never sent the title to m y home state of Nevada until November 22, 2024, four months after I picked up the car. I previously called several times asking them to send the title. Total amateurs. I was assured the car was ready to go. After all, it was represented as a great driver in it's Las Vegas home. It was clean and appeared fine, and I checked under the hood for any apparent leaks. None found. All clean. I was told the AC was fine. I started the four hour drive back to my home and realized the air was not working, but decided to continue my trip. Within 50 miles the car was overheating. Under the hood the thermostat housing and water pump gaskets were leaking, and were cleaned up before I picked the car up. The AC hose fittings at the firewall were all hand loose, so the AC was never working. I got as far as St. George and ended up having the car transported to my home, 180 miles away. It was clear this car could not have been a Las Vegas driver...no AC and water gasket leaks. I called the dealer and spoke with the salesman telling him about my plight, and asked for consideration. Nothing ever happened. No follow-up from them. No concern. Nothing. Only a botched title transfer and vehicle misrepresentation.

This was the absolute best car buying experience I've ever had. No high pressure tactics. I got a…read moregreat price on my car and trade in. They made it so painless.

chariot Auto is an honorable business and they put their customer first and they back up their…read morevehicles 100% I would definitely purchase from chariot Auto again in the future and recommend people to go to chariot auto. My whole family has purchased from them they are reliable people and a great business

Called to book an appointment for a new battery. The person on the phone told me I would get a…read moreVolkswagen battery and they are out of stock. They will order it and it will be here in a few days. We scheduled an appointment for Thursday because the parts would be in. I was told the battery price after giving them my old battery would be $304.56 and the cost for labor will be $50 because it'll only take 15 minutes to install. I will be in and out in less then an hour. When I showed up for my appointment they told me labor will be $119.99. With a dead car battery not much you can do other then just pay it because they won't jump me to leave. After 30 minutes of being here they come to tell me they don't have a Volkswagen battery in stock but they can go to ORileys and buy the battery they sell that they recommend and install it for me. Absolutely insane. I could have done that myself. The reason I didn't install the battery myself is because they specifically recommended and said I should have a Volkswagen battery and it needs to be programmed by them. To pay $50 for the install was a fair rate to pay. Not only did labor price more then double, but the time of service did the same and they expect me to pay quoted price for everything. Just be aware if going to work with them. Their communication isn't congruent amongst employees. Their time management is off and quality of service is 50/50. I'd also follow up before your appointment to make sure the parts your bringing your car in are actually there so time isn't wasted. In the end they paid for the cost of labor which I was grateful for though it doesn't add up for the amount of time lost and product I expected to purchase.

I don't use Young VW for all our services -- have done some scheduled maintenance and oil services…read moreelsewhere, even other Young Automotive shops -- but I've been really pleased with Ryan and the service team since the previous Cutrubus days where I've taken our past VWs and Audis since 1999. Sometimes an error code and problem arises that you need a dealership with their most current of diagnosis tools and parts. I like the pick-up/drop-off services they will hail for you being integrated now with Lyft so it's faster and more reliable than when Cutrubus had a staff driver. The diagnosis, videos, and checklists that are link-texted to you, though not technologically problem-free (the 'message the technician' feature isn't working), is also a great step forward in clarity of disclosures of recommended actions for review and decline/approval. Furthermore they will still advocate on behalf of customer interests -- for example if its okay to belay some recommended service items (like a cabin filter) that aren't crisis/urgent -- as well as to make sure to use and apply the best available discount from Young's various current marketing efforts like emails and mailed flyers. And lastly, the repairs recommended (while not the cheapest rates for all services and thus I don't use them for everything) seem still honestly presented; service turnaround has been reasonably prompt (if not as fast as hoped); and always friendly.

Recently bought a Toyota 4Runner from Premier Motorsports and I was very satisfied with the…read moreexperience. -The team answered all of my questions honestly. -They did not pressure or hassle me in any way to purchase the vehicle or buy anything I didn't ask for. -I made it known I was the one purchasing the vehicle and the team spoke directly to me while other dealerships had solely tried to speak with my husband who was with me. -The whole process was quick and easy. They outlined everything in each piece of paperwork and contract I signed and made sure I understood what was happening every step of the way. 10/10 would recommend to anyone looking for a new vehicle.

We recently found a car we were interested in purchasing online. I called and made an appointment…read moreto see and drive the car and subsequently purchased a new (gently used) car from Premier Motor Sports LLC. Our primary contact was Dave Hales who was a super genuine and honest guy and we also interacted with Chris Hales. They were both forthright, easy to talk with and full of great information about the Lexus NX we bought. Our purchase paperwork went super smoothly and Dave explained everything in detail Our purchase may have been completed the day we drove the car home, but we found Dave and Chris extremely approachable and willing to answer further questions whenever we have needed. Five stars is a deserving rating for Premier Motor Sports LLC, we would recommend them to our family, friends and neighbors.

I have taken my GM vehicles to this dealership and over the years I've noticed that their work has…read moreincreasingly gone downhill I don't know what the problem is but GM overall its not like used to be. The service staff and people that work there are overall nice friendly and knowledgeable but the prices that they charge for repairing your vehicle's is out of this world. astronomicaI prices don't know how anybody could take their GM product to this dealership and expect not to leave broke. I give the GM dealership three stars and I think that's a little high.

super unhappy my truck keeps going into limp mode and them resetting to computer was a 200 screw…read morejob Also found this GM Service Bulletin number: #22-NA-150. It's a problem and I still get to pay. I would be careful where you take your car. They will get you. And I also took my wife's car here. I am a sucker but I will not be back. I will make sure to tell everyone

WARNING DO NOT purchase a vehicle from here ever. I purchased a used truck from here in April and…read moreit has been the worst experience I've ever had. They sold me the vehicle with a windshield that was delaminated and needed to be replaced, the rear backup camera was also cracked and needed to be replaced. There was also issues with the brakes that causes jolting while braking at high speeds. I took the truck in to have the brakes fixed and they said that they replaced the rotors and brake pads which did not fix the problem. I then took it back in a couple months later into a different service shop and they said the rotors and brakes are in need of replacement so all I can think is that they lied about replacing them and gave it back to me as is. The salesman were just as bad and the GM, Adam, was also no help. Do not support this business or buy any vehicles from here, the problem still has yet to be resolved.

Wish their labor rate was lower but I wish every mechanics labor rate was lower since I myself dont…read moremake 200$ hour. That said, as long as Eric is running the service department I will keep going there. He is a great service manager and my car is always done right.

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you