This is for the service dept. I was fuming as I left this place because their customer service is the pits! First, the guy who was taking my car in has no uniform on and just plain clothes so I was a little startled when I was getting something from my car and this guy just opens the door and stares at me and also doesn't identify himself as a service worker. But to wasn't the worst of it , it was when I picked up my car. I walk in the door and no one greets me, they just all sit and stare at their screens, not to mention the cashier also just looks the other way, as if they can't be bothered. So I figured I must be missing something, I look around for a sign to help point me in the right direction. There's no sign, so I just keep looking around because I have no clue where to stand or where the line starts. Then this lady walks in and asks me if I'm in line and I told her yes. She's in a hurry so she proceeds to cut in front of me and walk up to one of the counters! I gave her the stink eye and said out loud "ok I guess people can just do whatever they want around here!" Of course there's no response from anyone at the counter and they just keep staring at their computer screens! So the lady who cuts gets helped because she just walks up to one of the counters and rudely asks about her car. So I guess I have to be a terrible customer to get some help. I then proceeded to the counter that lady came from and finally got some help. No apology as they clearly saw me standing there for a while waiting to be helped. I also asked the associate "why" questions about my car and she said she didn't know why. So I basically paid $101 for something I already knew and nothing was fixed. read more

Recently we purchased a used 2014 Ford Fiesta for our son. We had Charley B. As our sales representative. Charley was friendly and very helpful during the whole process. The car so far, seems to be a good car. The price was right and the mileage was low. However we have just a few minor repair issues we noticed should be taken care of. But after reading the poor reviews on the service department I think I'm going to take my car elsewhere. read more

If you like humans taking you for a joyride this is the place. I had a service issue on a brand new 2015 vehicle after speaking with different employees no one could help me. I tried calling my sales guy multiple times no answer what a surprise. Finally i had a phone call saying you signed the papers its your problem WTF. read more

It's not the dealership. It's the product. Recently purchased a 2019 Ford F-150 was happy with it until I brought it home the fist couple days. It started to have transmission problems and a weird whining noise coming from transmissions. Was very unhappy with the truck so brought it back to cutter ford and they were able to have me trade it in for another on. But I took a loss, didn't care just didn't want to deal with that. Got another 2019 Ford F-150 an upgrade and guess what same damn problems. Truck has been in there Service department for almost 4weeks and they came back to me yesterday that the sounds and knocking of the transmission is normal characteristic of those trucks. BS, this is ford dodging this flaw. Before you decide to get this so called #1 best selling truck in America look at all the complaints on YouTube and ford forums online. Trust me I wish I did. Stuck with this piece of shit. read more

Pretty good salesmen not too pushy. However prices were higher part o that was from putting after market stuff like paint protection stuff that added up to 1.5k extra no thanks. read more

I will never buy a car or anything else from here ever again. I bought my car over two months ago and am STILL waiting to get my registration. I have called there numerous times and very rarely do my phone calls get an answer or response. They have made buying a car 100 times more stressful than it should be. Seriously, go somewhere else if you're looking for common courtesy and decency from a dealership after the sale. read more

I want to start off my review by saying this place has bad customer service. I was extremely disgusted and felt disrespected by the conduct of one of the female employees. She was so rude and disgusting, flirting with my husband by waving at him and giggling like a weirdo, paying no mind to me or even acknowledging that I was right there next to him. That is bad customer service and she was being extremely inappropriate and disrespectful by going up close to my husband with her front side almost all up on my husband's leg and leaning in close to point out unnecessary stuff on our receipt. After that scenario, my husband told me he felt uncomfortable and was caught off guard by her weird gestures and violation of his personal space, so that of course upset me and I honestly wanted to give her a piece of my mind. I get that being nice and friendly is good customer service, but she was being a 4 letter word starting with an S and ending with a T. My husband and I came to this location for an oil change on Wednesday July 30th and I would've complained straight to the manager following that disgusting display from that female employee, but I felt it would have been more appropriate just to discuss it on the phone with the manager so there wouldn't be any scene. I wanted to respect the establishment, but obviously they have no respect towards me and my husband. I still haven't gotten a reply back after leaving a voicemail and calling during work hours multiple times while leaving my number. So I don't think this establishment cares too much about their customers satisfaction and definitely has no respect for personal space. (I would have mentioned the female employees name, but she was that rude and unprofessional towards me, so I'll just refer to her as that disgusting rude jerk) read more

So we purchased a Dodge Charger with Brian Okamoto as our salesman 10 months ago. Last night my car popped a code and after doing research, we found out its on a safety recall list. We were stuck. Seems the options the dealership gave us is, drive the unsafe car or, be left stranded without a car because at the moment, they don't have a remedy. Like really?! Wellll, mostly just to vent, we called Brian and the awesomeness happened! He called the corporate office of the recall and was able to get us in contact with someone who scheduled us an appointment and they will accommodate us! Brian went the extra mile for us. read more

The truck service center is manned by criminals. There is no other way to describe their conduct. I have historically taken my 2013 F350 to Honolulu Ford for service ever since Cutter tried to charge me thousands more for the truck than other dealers. Sadly, I went to Cutter Ford for a routine oil change this week because it was convenient to get there from Ewa. BIG MISTAKE. I picked up the truck and was greeted with a $260+ bill for an oil change! Honolulu Ford charged me $173 the last time, which I still think is high. Upon further review of the invoice Cutter truck Center did other maintenance tasks that I did not ask for. They allegedly filled the DEF tank (Which I do myself routinely and it was full at the time) and drained the fuel water separator. This is a monthly task according to the owner's manual. I execute this maintenance task religiously every month. There is no reason they had to conduct the additional maintenance tasks. When I demanded to speak with a service manager, there was none available at the truck center. I drove over to the main service center in search of a service manager and was again stonewalled. "Eric" the manager was conveniently on a break and would not be available for 45 minutes. Nobody in the service department was able to assist. I called Ford corporate headquarters customer relations to lodge a complaint. They were appalled at the conduct of the employees at Cutter Ford. They called down to the service center looking for "Eric". It took numerous attempts for Cutter Ford to answer the phone but Ford Corporate was also unable to get a hold of the elusive service manager. In the end, I allegedly got a refund on my credit card for the excess charges due to the assistance of the Ford Corporate customer relations employee. I will need to wait and see if the refund is reflected on my credit card statement. All in all, I am totally dissatisfied and will recommend to all my fellow 6.7 truck owners to go to Honolulu ford. DO NOT go to Cutter Ford Truck center. They are dishonest. read more

I've gone to Cutter Ford a few times to do maintenance/repairs for things I don't know how to do (i.e., a/c repair) with the knowledge that they'll charge me a lot. I recently went there telling them that I had a thermostat housing leak but they still want to do diagnostics of course. They were pretty quick with giving me estimates, work order time frame, and telling me what else I needed to get fixed. They said I needed to get my 3rd brake light, battery, and air filter replaced and I told them I could do it myself. Also, I asked them to do a coolant flush since they were changing my thermostat housing and the coolant is all gone cuz it's all over my engine. When I get my car back the next day, the engine is a fricking mess! There was way more coolant all over my engine (on the fuse box, intake manifold, cabin air filter housing, radiator expansion tank, everything) and my battery leaked with some yellow grime all over the battery. Sheesh, they did the job but did they really have to let my engine look like crap/a complete mess!? Also, I did tell them to change the coolant and replace it. What did they do? They fricken only leave 1/4 the level of coolant in my expansion tank, it's not even within the cold fill range. Last time, they checked my car out, they overfilled it! What the hell? Are these mechanics blind or something!? On a side note: Nicole Richardson has been my service advisor for a while and she is excellent! Very pleasant and informative by keeping you in the loop. She made me feel like I was her only customer. She also made calls to Enterprise for me about some issues since I rented a car from them. I give her 5 stars! read more

I had an awful experience with the service department! I ordered stripes through Ford and were delivered there at the dealer which was fine. Turns out they don't do those type of installations so they had to have a body shop do it for them who they "work with". They made an appointment for me on Monday morning to drop off the car at the dealer and would get picked up by the shop. I thought a day or two would be fine. (But honestly stripe installation doesn't take that long, maybe a day) After two days and still no call from them I decided to call but I kept getting the run around. They didn't even know the status, also the guy who needed to take the car to the shop never showed up on that Monday so the car was still just sitting there at the dealer. Too much miscommunication on them and the shop. I didn't get it back until a week later!!!!!! What the heck is that? And to top it all off the guy who installed the stripes scratched my door panel on the inside of my car. How the hell does that happen? They said they would replace the panel for free and would call me to bring it in for install....guess what, it's been over a month and they never called (most likely they never ordered the part and forgot all about it) but honestly I don't even care anymore. I'm never going back there, ever. Worst experience ever. read more

I bought my F150 from them, which is a lot of money. I got the extended warranty because of all the electronics on them. Free serve and oil change. The salesman was great. No issues there. But the service department absolute is horrible. There is one lady there that if you get her she will treat you good. The rest that I have dealt with are horrible. I watch my truck get the service and then it sits for 20 to 30 minutes and I have to go complain to the service desk to get it brought up so I can leave. They really don't care and blame me for bringing it in in the morning instead of the afternoon so I asked them why they make appointments at 9 AM if they can't meet them. I took it in at 830 for a 9 appointment. They started work about 9:15, it was done at 10.20 but set for 24 minutes before I asked the service desk about it. I asked for a comment card to fill out but they don't have them so a guy who said he was a manager talked to me and said I should not bring it in in the morning but in the afternoon. He said I would be back since I have the warranty so he has no worries. He is right, I will be back until the warranty expires but what he doesn't now is I will not buy a car or truck from them again. I will go to Honolulu Ford or Chevy. If it is not big deal to them then it is no big deal to me. read more

Me and my boyfriend went to this dealership to look for a bigger car for our kids we had a sales guy named Richie we told him what we wanted the ins and out he pulled up the options and left we happy with our Ford Explorer thanks Richie for helping us find our new family car you did very good and have great customer service and listens to what you want and goes by what you can afford thanks again read more

We purchased our 2014 Ford Escape on Monday, September 28th. We were referred to Bachan Khosa by a close family friend, and could not be happier with his service. He explicitly expressed genuine concern for the wants and needs of our family by encouraging us to highly consider a Certified Pre-Owned vehicle. He made sure to put us in the car that would meet all our needs for the present and future-- i.e., finding a car that could accommodate any additions to our family. He also made it a point to also show us cars that we may have not thought to consider. Bachan was extremely knowledgeable and very familiar with every single car he showed us, and pointed out specific, key features of the vehicle during our test drive. Before we drove off the lot, Bachan had the car washed, detailed and even had the gas tank filled up. Unfortunately, there was something wrong with the ac, so we had to bring the car back the next day. Bachan didn't want us to have to sit and wait around for hours-- plus, he wanted the shop to make sure that the car was 100% up to par-- so he put us in a rental until the next day, free of charge. The whole experience was simply phenomenal; everything from the walk through to the test drive to the conversation with the financing officer. We felt genuinely cared for. Mahalo nui Bachan and the Cutter Ford 'ohana for your exceptional service! read more

It's been 2 months and it's time for the review. I got the 2013 Ford Fusion Electric Hybrid and I have to say it is awesome. I have put on 1000 miles and still have 1/2 the original tank of gas left. Bachan was a great salesman to deal with and went the extra mile for our family. The sales manager and finance guys were a breeze to work with. They had all kinds of options and selection. The car itself is super quiet. For Hawaii and around town the luxury and space is nice. The trunk seemed small at first, but we manage to fit a bunch of stuff inside after Sam's club. For people with long range driving, this electric may not be the answer if you are looking to go 100% ELECTRIC. We can go from Kapahulu to Ewa on a full charge and then hybrid back averaging 70 miles to the gallon. You can't drive the car like it's a race car and expect the mileage to be good though. It has taught me to be a more conservative accelerator and decelerator. I can tell you the I have PV and was averaging $17 a month so just about breaking even. Now my electricity costs about $65 per month. I think $70 for 1000 miles is pretty darn good. Love the car and the experience! read more

Alex, Rumel and Anthony made the deal happen for me today at Cutter Ford. Especially Alex he was friendly, eager and went out the way to put things into motion regarding the purchase of my 2017 Ford Fusion. I certainly appreciate everyone involved efforts today. Outstanding to all! Mahalo, Dalton Mills read more

My wife and I had a great sales experience with Cutter Ford (Aiea) in September 2013. This was primarily due to Bachan Khosa...and outstanding salesperson who aims to please and delivered on all promises. We visited numerous Oahu dealers and test-drove several cars. Bachan took the time and patience to ensure we found a vehicle which fit our particular needs. His energy and professionalism gave us the confidence to choose Cutter Ford over others. He bent over backwards to facilitate our desires and preferences. If you are shopping for a new/used/leased vehicle, strongly recommend including Bachan in your search. read more

Yay... I found Lou Pelekai at cutter ford aiea. See you soon! Cutter ford is lucky to have you... spreading the word! !

SERVICE CENTER: Cutter Ford may do a great job repairing your auto, I honestly don't know. I've tried for a month to simply get someone to call me back and they can't even do that. Rarely does anyone answer the phone, when they do they promise someone will call back. Doesn't happen. When I leave a message and request a call back... doesn't happen. Good luck. read more

Bottom line up front, first experience with Cutter Ford service department has left me feeling incredibly disappointed. Dropped off our 2014 Explorer for its 45K scheduled maintenance and a factory recall today (23 Feb). Scheduling was easy and communications with the service department was pleasant. Picked up the vehicle this evening and all seemed well. This was our first ever service appointment with Cutter Ford. We went 1 mile up Kam Hwy and stopped for dinner. When we came out the car (about 1 hour later) it wouldn't start....just click, click, click. Called AAA and they jumped it. Took it back to the dealership and filled out the drop off slip because the service department was closed. We bought this vehicle new in 2014 and to date there have been zero issues! In fact the paperwork from today said "performed battery test (okay at this time)". I'm not sure how something like this happened and am eager to talk to the service department tomorrow. I gave 2 stars because the people that I did talk to leading up to this were polite and professional but, being stuck in a parking lot with your family because your just serviced vehicle won't start makes it hard to go any higher. Hope to have this resolved soon and will update this review with the details. ***Update (24 Feb)*** Received a call this morning and the battery is dead and needs to be replaced. I feel stuck! How does the paperwork that I received yesterday state that the battery is "okay at this time" and "green"...then within 1.5 hours pulling out of the dealership needs to be jumped? Followed by the next day, needs to be replaced? What kind of battery test is actually being performed? Sure it could all just be a coincidence that the battery died within 1.5 hours of leaving the dealership but, how would you feel? read more

Kelly and Cutter Ford always take care of me and do a great job. Their shuttle service fantastic too. Thanks Kelly.

Got my car serviced since I was mailed a coupon. Will was great and this review would be 1 star if not for Will. Don't bother buying an electronic key here they charge you $80 to program your key which takes about 2 minutes to do. Lol. The service dept might have you leaving with issues you didn't have when you got there. I called to tell them the issue and they said bring the car in. What? So I can have more issues and waste more hours of my time for your mistake. No thanks, then they never followed up to make sure I was taken care of. Lol. Terrible service, go anywhere else. read more

Leilani Trujillo and Ernie Salazar are the best!!! I recommend coming down to see them best experience ever!! Can't wait to buy another car!!! read more

So after this review if my problems are not resolved and I am not compensated for my troubles, I will be contacting corporate. I recently took my vehicle back in for a overheating issue. Cutter had previously fixed the issue and guaranteed it was fixed. Well it wasn't. My car continued to overheat after returning from Sea with the US navy. I took the vehicle in 3 weeks ago and its still not fixed. I was told it needed a new motor told I should trade it in. I called 16 times in 1 day before I got ahold of someone and then was on hold for 30 minutes. I have been guaranteed calk backs on the status of my car and parts and never receive them. They also told me they don't know where my car is. They also told me to purchase a new engine when I do not need one. I'm sick of the BS from Cutter. I want my car back. I have been without one for 3 weeks and have had to pay for rides to work and borrow friends car. This is a horrible experience. All I need is a coolant flush and they keep trying to get me to buy a new engine. Everyone is avoiding me and my requests for call backs. I almost called police when told they didn't know where my car was. If my problem isn't fixed NY Monday evening I will contact corporate and my lawyers. I haven't included everything that has happened to me as a customer but the major things. I reccomend to stay away from Cutter service. They do not represent a Ford dealership nor do they care about their customers or their cars. Even associates I've spoken too have apologized for the lack of customer service and poor management . if the workers agree with me and tell me they see these problems a lot then I would stay away. I plan on raising hell tomorrow if my car isn't being fixed and I'm not compensated.I will also report this to my chain of command and also warn all my fellow family and friends to stay away from cutter. I want my car FIXED NOW. I want my estimates when they say I will get them. I want good service not to be scammed and treated like SHIT. Cutter Ford if you don't fix this ASAP I will contact corporate and Ford Motor Company. Find and Fix my MACH 1 now and apologize and compensate me for 3 weeks of hell!!! I also have witnesses who have seen and heard the actions of the workers at cutter as well. So don't try to avoid this or cover it up! read more

Back in 2001 I bought a truck from JN Chevrolet and it was crappy service with a NEW truck that didn't last two years. When I wanted to upgrade I went to cutter and met Patrick Belmonte and bought a beautiful 2004 escape. The service was so excellent that in 2013 my wife needed a new car so without hesitation I called to see if Patrick was working. An hour later we showed up and were test driving within minutes! :) Here is what makes a difference: when you go anywhere with an expectation to see someone, most people call out your name and wave you over but Patrick walked up to greet us in a very friendly manner, opened doors for us, pulled out chairs... I also work in an industry that relies heavily on not only new sales but return customers and I know when someone loves what they do and it shows. His customer service and friendliness brought us back a decade later and now my wife understands why I won't go to anyone else! A+++ service with a warm smile! read more

On Saturday,1/29/16 I brought my car in which I got from cutter ford in 2011.A2008 Volkswagen Jetta. Due to the fact that my car key was stuck in the ignition, and the car wouldn't shut off,so I figured since I got my car from them and they have an automotive repair shop made sense to me to bring the car to where I got it from. I got to cutter ford walked in the car service area.told them "my car keys is stuck in the ignition and the car won't shut off." Their response without even looking at the car was "Sorry we can't help you." I stood there thinking what am I suppose to do? So I asked okay what do I do? Since obviously fixing cars suppose to be what they do right? Then they told me go to tony Volkswagen in waipio. Which I did unlike the service I had at cutter ford, tony Volkswagen actually came out to check what the problem was instead of telling a customer which where I got my car from sorry we can't help you. I'm glad tony Volkswagen in waipio actually helped me. read more

Don't buy a car from them. I bought a used mini cooper and had it for 3 weeks before the transmission went out. It has been in the shop for a month getting fixed. They refused to do anything about it. They sell crap cars and dont give a crap about you once you sign the papers. Plus it took 6 weeks to get the title. They had it in thier office for over a week and said they would call when they got it in. Never happened. It took me going up there 3 times to get it. Last time i went they had to search the office for it. I mean come on its a title not a receipt from the corner store you just toss anywhere, put it in a file or something. Worthless cheap scammers! read more

service is not bad but i wish they wash and vacuum the car after, like how they do it in BMW dealership in honolulu..

Work is adequate, staff are nice, but they quoted about 2 hours, and took significantly more, resulting in my being quite late for work. They were nice about it, but we're clearly misinforming me as they were "almost done" for an hour... I would have left without the work done if I had an accurate assessment of their progress (it was just replacing two worn tires and a safety inspection). read more

Cutter Ford Aiea is BETTER than 5 Stars because of Ernie Salazar, Aukai Lai, and Noel Bylaardt!!! I just want to express my Gratitude and Appreciation for these guys! My wife and I has been fortunate to travel to our children's activities because of our GMC Acadia we bought from them. Their customer service is nothing short of PROFESSIONAL wrapped with ALOHA. We just recently bought a 2nd car, Ford Fusion 2017, and WOW! it was a cinch because they KNOW what their doing! They treat their customers as one of their own get the deal that makes sense. Ernie, thank you for going ABOVE and BEYOND!!! Your the man!! Aukai...what can i say. You treated us as if we been family forever. Thank you for doing all you can to get us to Ernie and making it happen! Thank Noel for servicing our Acadia and getting it up and running. FOLKS!!! IF YOU EVER NEED RELIABLE, DEPENDABLE, TRUSTWORTHY, AND WILL STOP AT NOTHING TO MAKE SURE YOUR FAMILY IS PUT FIRST...ASK FOR ERNIE, AUKAI, AND NOEL!!! MAHALOZ CUTTER FORD AIEA!!! read more

had to take my MIEV in for factory recall;; for undercarriage bolt replacement and rust proofing, after three appointments which had to be changed for various reasons- tech not available- i was very glad that i was able to complete this recall. brought car in at 930, courtesy shuttle took me home, work was completed and while the sealer was curing- car stayed overnight (they charged the MIEV also) the next morning - car was ready and shuttle was scheduled to pick me up-driver very prompt and friendly . note I live on the east side so having this courtesy shuttle is great! NOTE- the improvements to the facility are very nice also. read more

If had some really bad car buying experiences in the past but these guys are like family now. We walked in really uncertain but left out with two new 2107 Outlanders! Ben, Zach, Rodney and Chris really helped us out a lot and made it happen for us at Cutter Ford. I recommend this place to everyone! If you've been denied in the past or are just unsure or uneasy with the car buying process go see these guys, they'll make it right! read more

Ford was fantastic! I've been shopping around alto looking for just the right SUV to buy. Never owning one before, I decided that I wanted a small SUV, so after going to Cadi, Infinity and a few others, I decided that the Escape was the car for me. I walked in knowing what I wanted and was open to suggestions, I met with Chris Tam (who was amazing), who took the time to explain all the features and benefits of the 2013 Escape. So, he ordered me the 2013 Titanium Escape after consulting with me on what I wanted in the car, Being a true woman I wanted that puppy fully loaded! So after 2 months wait for my special order to arrive I finally got a caress the beautiful Escape that I ordered. Believe me, it was worth the wait. Chris is no longer there, but he left me in great hands. I met up with Gawain, (whom I'd met previously at the dealership), who patiently answered all my new questions worked with me to find out how to best go about taking Sweet Dreams home (yeah that's what I named my new ride). Then he passed me over to a wonderful man named Mark (who admittedly doesn't read Yelp reviews....his loss), who very kindly gave me options on how to finance SD. The environment was so relaxed, I didn't feel pressured at all. I was told that a woman should never go into a car dealership alone because she will get taken advantage of. SOOOOOO not the case here. The men there were very nice, attentive and were eager to find ways to save me money. So people, here's the facts. The old Found Dead On the Road doesn't exist any more. Fords cars have had a serious face lift. Better equipment, stellar comfort and extreme affordability. Forget what you heard in the past. The Cutter Ford men are ACES to work with. I'm so glad they were there for me tonight to make one of my dreams on owning a Titanium a reality! Thanks again Chris, Gawain and Mark (well hopefully Marks wife will see the review and tell him.)LOL read more

If you ever need help in finding a car, ask for charley! If your looking for someone who truly wants to help you and not just get the sale and money from you, charley is the person to go to! He has outstanding sale service, great personality, very friendly! Puts a lot of work in to finding the perfect car for you! Lucky for me, when i got there, he was the one to help me get the car that was perfect for me! I am forever greatful for his help! Also thank you to the service crew for working well on my car! read more

great relationship with Amanda. She helped me so much finding a car and I recommend anybody who needs the best car to see Amanda at cutter ford waimalu. shes very compassion, effective, helpful and great customer service. she builds great relationship with her customers. I will definitely see her again for my next car. Keep up the good work Amanda. read more

Cutter Ford what can I say, other than I have purchased my last five vehicles from. That says a lot. I keep going back for their commitment to service. Never do I feel pressure to have close a deal. I feel like a family member, I walk in for one thing and come out happier then when I walked in. They go out of their way to ensure I'm never disappointed with their services with sales department or service department. I cannot recommend them enough. Sales department awards go to Anthony G. and Zack M. read more

Just bought a 2011 F150, one of the best experiences buying a vehicle, thanks to Cassandra, If your shopping for a car I recommend finding her at cutter ford. read more

Excellent service!! I f you need a car, go see Pat Belmonte. He'll get you in the right car at the right price. Sounds cliched but it's the truth read more

Took my car in for oil leak. Friendly and fast service. My service rep explained in detail what was done. Shuttle driver was nice. They even offered to take pmt over the phone so I can pick up my car after closing. read more

Everyone was amazing!!!! Pat Belmonte immediately greeted us and asked how he could assist us. Throughout our search he remained warm and seemed to genuinely have our best interests at heart while answering ALLLL my questions without hesitation. The first car we test drove was the one we knew we wanted so headed to the office for the approval process. Prior to heading to Ford in Aiea, my boyfriend and I spend the entire morning car shopping at other dealerships and decided not to purchase with them because they weren't able to work with me in my current situation (average credit and minimum for down payment due to not thinking we'd purchase a car that day). However, Pat and the rest of the guys at Ford: Rummel and of course, Pat Iyou (sp?) went to war to get us in the car we wanted and approved with a MUCH lower APR than the other dealers we saw. They were amazing!!!! Being a supervisor and appreciating great customer service, I can not say enough how IMPORTANT it is and how great customer service really sells and keeps customers. After experiencing the level of service at Ford, I can honestly say that I will be a lifetime customer. If you're looking for a dealership that will make you feel comfortable and are willing to work with you- head to Ford/ Mitsubishi in Aiea and see PAT!!!! I LOVE my Mitsubishi Outlander! Thanks again guys!!!! read more