Tragically bad pharmacy. Five pharmacists (5!) on duty, waited an hour in a line with only four (4!) people ahead of me for a prescription that was filled. Filled! (Seriously it was sitting on a shelf five feet away from me for an hour). How is this even possible? After 45 minutes in line, I ask if one of the four remaining people working there could, y'know, maybe work the second till instead of ignoring the line of people who have been standing there politely for a crazy long time, the people in line vocally agree. Rude pharmacists ignore us until they can't any longer. Finally, a lady with the attitude of a petulant pre-teen being forced to clean her room drags her feet over to the till. She finds my prescription, rings it up, and tells me with a smirk that they need to run my insurance, as if she were meting out a punishment rather than following a routine process. Nice. Another 15 minutes to go. They finish my paperwork pretty quickly and send me to the slow till. I haven't yet mentioned the slow till. Slow till, which was the only till until we nearly armed ourselves with torches and pitchforks, is slooooooow. The lady working slow till moves like she's moving through Jello. In her defense, I legitimately do not think she can move any faster than she does. Which means: Don't abandon her at the till when she clearly needs help! Help her! Instead, her co-workers were passive-aggressively abusive to her. Depressing. I've never had such a gamut of emotions at a pharmacy before. Left in a ferocious maelstrom of rage/empathy/disgust/exhaustion, like when you reach the end of a Greek tragedy and everyone is dead and there's no one to blame and that one guy married his mom. That's what this CVS is like. read more

DON'T bring your RX here. Just DON'T. They are the most unprofessional pharmacy I've ever gone to. Don't have common RX in stock & say they're gonna order it. Then day after day still don't have it. Finally they say "the supplier can't get it at all". The RX couldn't be transferred cause it already was transferred there & couldn't be again. That's happened twice!!!! Plus they aren't even nice, and work as slow as molasses. NO kidding, the WORST RX I've ever used and never will again. Save yourself grief and don't use them. read more

The sign outside says 24hr pharmacy, it's not . The time on yelp is correct but doctors and clinics are saying this is 24 hrs so I came bc I'm local and they have changed they're time. They need to remove that sign outside for false advertising . Also I came here before and security really thought they were a big deal and we harassing customers who were brown (while they themselves were brown) wtf. Will not be returning . read more

Went to this CVS last night to have three scrips filled. Agonizingly long wait just to drop off the paper prescription - over 20 minutes. The real problem was that, while I was waiting, I was four feet away from the pharmacy technician (not the pharmacist) and watched him for the entire time filling prescriptions, pouring tablets and capsules into the hopper that counts automatically. The entire time, he filtered all those pills THROUGH HIS BARE FINGERS. Yes, his bare fingers. When I finally picked up my antibiotic, I had them re-fill it before I would accept it. I asked if that was standard protocol and the other technician said "no, no , no" But the other guy was still using his bare hands. The pharmacist then tried to "shush" me so other customers wouldn't hear what I was saying. And, btw, the other customers DID hear me and insisted their orders were re-done as well. On top of that, I was told that one of my scrips would take an entire hour to be filled. The pharmacist told me that it was because she had to count that herself. Then, as I was about to pick up the other two and come back later she told me the third was almost done. Why didn't it take the hour she originally told me? Oh, it was because a single person left without getting the flu shot that was supposed to be administered. So, she was basically telling me that a single 30 second flu shot was putting her an hour behind. Stay away from this completely incompetent pharmacy. If I could give them zero stars, I would. read more

The google site says 24 hours so when I needed an emergency antibiotic prescription I selected this location when at urgent care. I arrived at 9:30 pm to pick it up but the pharmacy was closed. The cashier up front said the store is 24 hrs but the pharmacy closes early. (Shame you can get beer at 9, but not a prescription, but that's not the point.) the cashier kindly told me to drive to another location that had a 24-hr pharmacy where they could simply transfer the order and fill it. When I arrived however, the guy at the pharmacy told me that was not true, unless I paid out of pocket and got a new prescription (urgent care was closed by then anyway). This is very frustrating to say the least. I called the pharmacy this morning and they disconnected the line without answering after 5 minutes. I don't get it. read more

I've been going here for years (out of convenience) and have consistently found the customer service severely lacking in the pharmacy. As of today, I'm switching to the Rite Aid in the Overland/Culver Center. Ahhh. Much better :) read more

This is one of the biggest CVS stores I have been to! This store is well maintained! The only drawback was that there was a long wait for customer checkout! read more

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This pharmacy is so slow. There is always a line and the cashier Majorie is the slowest on the planet. You will waste so much time here

I'm not a very big fan of this particular CVS. Granted, the only time that I ever come here is late at night when they're the only open store that has what I need. However, customer service could use a lot of improving. The lines take forever because there's only ever one or two cashiers at the desk. And sometimes, a cashier will leave to do something in the store without telling the customers in line. So you'll see people walk up to the front desk and look around cluelessly...until an employee exasperatedly reminds them that only one cashier is available. I'm sure there are better options out there. CVS's aren't exactly that hard to come by in LA, are they? read more

there's nothing wrong with the pharmacy, other than the wait. i used to come here all the time because my office is on the same block. they once had their Smart Water on sale for a 1$ (or less, i forget). I also get my candy fix by going thru their post-xmas/valentine candy/chocolate for 30 %or 20% the orig price. Lately though, I had never been more disappointed in this branch. My mom had to get her friend those Accu-check compact strips. And as they are so very specific, I called in first to ask if this store had them. Someone over the phone said "blood sugar strips? yeah we have 'em!" it was 12:30am and my moms red eye flight to asia was delayed by a few hours - it was time to head back to LAX. we had 45 mins to get back. I thought since the CVS person ASSURED ME they had it, we did a quick stop only to find they didnt have it. I looked for an attendant i was talking to on the phone and when she realized her mistake simply said "oh. i guess we dont have it" - they didn't even have any sort of generic strips, or any other brand. I almost blew it and yelled at her. If it were a matter of life and death for other people, you don't make up info like that, ESPECIALLY not if it means someone will go out of their way to make the trip out at 12midnight. but as it were, my mom had less than 30 mins to get back to the LAX and we sped outta there like a bat out of hell. So disappointed CVS! read more

People who work here are very friendly. The selection is not that great and most of the items are overpriced. You sometimes get discount coupons via email, you can you. But it's my closest drugstore, so it usually does the job. read more

Ghetto CVS #3 My wife gets her medications here because it is close to work. After hours this place has a seedy vibe. It took a little longer than usual to pick up a prescription. I lik ethe marina location a lot better. read more

I once had this fatty bruise that I needed to get rid of and the pharmacist was awesome and recommended Arnicare ($11 for a tube) and my bruise went away in about a week. Other good thing about this place is that you can sometimes find good deals on hair care products and face washes. CVS offers a "flexible hold style paste" that works well for the messy look and is pretty cheap (a few bucks) for 2 oz. That pretty much sums up why I come here... I gave them 3 stars because they have this cute Asian pharmacist or pharmacist tech (she wasn't the one that recommended the Arnicare but she did ask me what I needed =P) and because I don't go here that often but when I do I'm always pleased with what I get for the amount that I spent (aka bang for buck). Nonetheless, Rite Aid and CVS need to switch off this customer reward "money" and just give discounts... it is kind of annoying that I have to buy something then figure out something else to buy so I can use the reward "money" before I forget or lose it. Great marketing/money making ploy but really annoying for customers. read more

I just came here to buy ant traps. That's it. But when I went to make my purchase, the cashier pressured me THE ENTIRE TIME to get a CVS card even though I repeatedly declined. Still, they had what I was looking for. read more

This is for the pharmacy. Helpful staff. Gene is the BEST! The only complaint that i have is that sometimes there are long lines. Otherwise its a good pharmacy. read more

WORST NIGHTMARE EVER. Never going here ever again. I've been coming here since last July when I started seeing my primary care physician. Every single time I call, I'm on hold for OVER AN HOUR. They've lost multiple prescriptions, refuse to give me my medication even though I have preauthorizations from my doctor and insurance. I've even take a letter from my insurance to show them. Today I was on hold on the phone for over an hour and a half. I've had both my primary care and specialist collaborating on what medications I should be on, and they are the ones giving instructions on how to take the medicine. CVS tried to charge me $86 dollars for 15 pills. Ok, first off a pharmacist is telling me what I can and can't take?? NO. I'm listening to my doctors that went through all that work to put themselves through med school, not some b grade person that was not competent enough and became a pharmacist instead. This past phone conversation I had with CVS has made me reach my breaking point. The pharmacist I spoke with hung up on me before I could even ask when my medicine would be ready. Ok, another 30 minute hold time. He said "oh I thought the conversation was over." As a customer service rep that is the main contact between your company and the customer, you have to ask if there is anything else you can help with, not just hang up on them. Second of all, when I asked to speak with the manager, he yelled at me "I AM THE MANAGER." I'm sorry, how can someone be that rude over the phone to a customer. I'm nothing but polite, even when I'm on the phone for hours on hold. Just trying to get my medications filled that were legally prescribed by two doctors through the UCLA Health system, not even some shady prescription happy doctor. Is that too much to ask? I'm never coming to this CVS ever again. Customers, be warned. I'm switching all of my medication to Walgreens. Bottom line, the pharmacy department is rude, completely incompetent, and absolutely don't care about customer service. I hope people start boycotting this location. And to the "manager pharmacist" that was so rude, I feel sorry for him. His life is that bad that he has to make people miserable? Yes, you are the one standing in the way of me and my medication that I need, YOU ARE LIKE A MALL COP ON A POWER TRIP. Get on your segway and ride away. How many complaints does this CVS need before they fire him? read more

What happened to this store?! It used to be my go to but now everything is disorganized and items do not get refilled for months.

The Indian guy with the glass needs to pay attention to what he is scanning. He charged the same item twice instead of 2 different items??? I need to return the items because they are the incorrect items, I went to another CVS close to home and discovered his no excuse for such a irresponsible mistake. No one has time for this BS during the holiday. I tried calling the store at 4pm and no one is answering the phones. Unbelievable. This CVS is a disaster. You can feel the demons in this store as soon as you walk in. Everyone is uncomfortable. The employees are not helpful or even care to help. The front door guy that's not dressed as a security guard but is acting like one is a complete jerk, I heard how he was talking to some other customer that was having an issue with the self checkout. Instead of helping her, he blamed her for the problem of the self checkout register which takes no cash but that register doesn't have a big red sign that says no cash like the other one so it was a simple mistake any customer would have made unfortunately the jerk employee blamed her as if it was her fault, the operation at this particular store is a disaster, the negative energy at this location is out of control and management needs to step up or step out. Clearly. I understand other things beyond customers knowing might be happening at this place but that's not our fault. The employees at this store need to grow up and deal with it or get another job. I hate I have to go back to this store. Ever. I agree with another reviewer the only helpful person at this location is the older Asian guy. I hope they at least pay him well cause he's an asset to this establishment. Read the reviews, everybody can't be wrong about this place and everyone has the same bad experience with this location. Hire new staff, start over, do something. This CVS and it's employees are going to be really sad when it goes out of business. Trust me, it will go out of business with how quick technology is taking over, sooner than you think. read more

I'm done with this pharmacy. I call in my refill at 3PM. I show up at 7:30PM thinking that 4 and a half hours would be enough time for it to have been filled, but apparently not. I'm told it's "coming up" and will be ready in half an hour. I sit there and wait for 35 minutes before it's ready. There are 5 other people sitting there in the same situation. Finally they call my name, I get my prescription and I see that they typed in my number of refills wrong. Where I should have 11 refills, it now says 0. So now I have to somehow get these idiots to call and talk to my doctor, or I have to go back to the doctor and get a new prescription. It's not worth it to ever go back here again. I'm going to go back to my doctor, get a new prescription, and take it someplace else. It shouldn't take me hours and hours each month to get my prescriptions. read more

HORRIBLE PHARMACY EXPERIENCE: I recently got a new doctor, needed to find new pharmacist. I am prescribed a controlled substance, so it's extremely difficult to find. I called 7 pharmacies before this one. They answered quickly, a nice man checked on it for me, and he said "yes, we have it in stock, I love when things work out like this!" I double checked that he had the correct dosage and number of pills, told him he was my favorite person ever, and drove over. I got there, they took my prescription and told me to wait. They called my name 10 minutes later and told me it wasn't in stock. I verified the correct location and said I spoke to someone on the phone. I saw him on the other side of the pharmacy and pointed him out. He didn't even have the decency to come over and apologize for the mistake he made. I just saw him whispering to another technician, "it must have been the one I accidentally told we had in stock". SERIOUSLY? I wasted my entire morning, double ch fled everything with the pharmacist, only to be let down. It is an unprofessional environment and I won't be going back. read more

NOT all employees.... - BUT there are some lazyyyyy ones in there. They wouldn't help my mom make copies of pictures. I mean my mom is older, and is not exactly computer savvy, and they just point to a machine, my mom even asked them to help her. My poor mom had to call me almost in tears to go help her. WHAT KIND OF CUSTOMER SERVICE IS THAT! - ANother time I was returning an opened seal tylenol. Before I approached the counter the employee said all annoyed "we cant return that until tomorrow" I didn't care if I had to return, but why did he have to assume that's why I was going? WHY did he have to be rude? WHY couldn't he let me ask my question, maybe I was there to ask about Aleve instead...! read more

Cheong is a great cashier and has been for years. Kind, knowledgeable and a prime reason why, like me, I'm sure many people go this CVS.

Do not come here for a vaccine. Got my flu shot 2 weeks ago and my arm is still in pain, already had to go to the doctor to see what's going on. Untrained, unprofessional staff. Beware! read more

Young woman working at the pharmacy needs to be fired. She refused to give me my asthma medicine or even call the doctor to authorize a refill. I showed her my RX card and without even looking at it she said she doesn't know what that is. Even though I use this every time I pick up my medicine. She treated me as if I was trying to pull one over on her even though she can clearly see the records that I have asthma and need my medication. I've never heard of anybody abusing asthma medication. Clearly I can't breath!!! This woman doesn't know enough to have this job. She was horribly rude and dismissive and should be fired. read more

I've been going to this CVS for 3 years now. It's true, the lines are always extremely long. But, that's not a good enough reason for me to switch pharmacies. The reason why I'm switching is because they've consistently demonstrated that they give zero fucks about their customers. I've had insurance issues, computer issues, and today is the third time in the last 3 months that I had to deal with a proscription refill problem with only 1 pill left. My doctor and his staff are actually confused on how poorly this CVS staff treats their customers. read more

I don't know anyone who uses yelp to rate CVS because honestly who looks up cvs's rating on yelp? Haha! But sometimes you meet reallllllyyyy nice people somewhere and you just want to give them a big ol' high five! This review is my high five! Staff for here are SO freaking nice! Extremely helpful and even pointed me to the right places to go in the little square for food (this place is in a cute location with a lot of fun spots around!). Much appreciated cvs! read more

While shopping I hear on the intercom code:80 and all the sudden the security guard is following me... seriously! :/

This store selection is pretty good. At times the pharmacy is busy (usually around holiday season hint hint). Anyway DO NOT park your bike here even if it is locked. CVS has good promotions that you can get via email and send to the card (example 30% off). read more

Took one star off because they're not too good with scripts that need a doctor authorization to refill. Every time my refills run out there's always a problem and something always happens, I'll usually have to do the process twice. Took another star off for the inconsistencies in refills, I've called in t get my script refilled and was told it would be ready in an hour, show up, and they had no recollection of me even calling so I'd have to wait around for them for refill it. Other than that the lines suck here, there's always about 3-4 people ahead of me and seems like I'm there forever just to pick up a refill. read more

Long lines. Slow service. It's really quite pathetic. Need to find a different pharmacy ASAP. The main woman they have working the register does not seem very concerned about getting customers in & out. read more

Came to print a quick photo. Both Kodak kiosk were broken. At least we can buy a powerball for the $375m drawing. Wrong! Broken too. Use the bathroom? Strike three, go to Starbucks!!! Avoid if you can. read more

CVS coupons don't work. I go out of my way to go to CVS and then they say "Oh that item is on sale". So instead of getting $6.00 coupon off, I get 50 cents of because it's "ON SALE". I deleted emails from CVS. read more

After using this CVS for over a year, I've finally had enough of their BS. While it's great that they're literally around the corner from my apartment, I think it's a little bit ridiculous that the same pharmacy tech gives me serious attitude about my prescriptions every single time I bring one in. I have some spine problems and she's seen me in there filling my meds every single month, yet every time my meds are changed, there's some kind of issue. I don't know about you, but I don't really like it when anyone condescendingly asks me what my diagnosis is or why I've been prescribed so many medications. Personally, I don't think it's any of her damn business. I've never had a pharmacist ask about my medical problems before with the exception being inquiries about allergies to medications, but this girl asks me EVERY time they change my medication. Aside from that, she's a total bitch (and her name is Summer). If I wanted a flu shot, I would've gotten it by now, and no amount of lecturing from a woman who isn't my mother is going to get me to get one. ** I made the mistake of dropping by last night ("this is the LAST time") in the hopes that I could have my meds refilled quickly. After waiting 20 minutes, I was told that they're out of my meds. Shocker. read more

Was buying some makeup here. They didn't let me use the restroom. The cashier said: "The restrooms are locked for security purposes. There is Ross next door, TJ max..." Is that even legal? read more

Look I am going to stick up big time for the staff of this place...... By far it is the friendliest group of people.... Especially in the pharmacy. Everyone complains about lines long waits etc.... Bottom line if they make a mistake by 1 pill they are fucked. Their job reminds me of Air traffic controllers. Imagine you or your loved one getting the wrong medication. So yeah it takes a long time cause they're getting your meds right and covering their asses. Do their job for a week and Im pretty sure you will stop crying sniveling and leave your self entitled attitude at the door. It's not like they are giving you condoms or make-up. The head pharmacist Zy is the most compassionate man.... He will do anything he can that's legally possible to make things work. EVERYONE who works there (with the exception of The Princess without a country.... Summer) deserves a raise. Lynn, Gene, Una too many to mention you guys rule. Clearly I've been a client there for a few years..... On 2 separate occasions I forgot my wallet.... I don't want anyone to get into trouble but let's just say it was covered. Sheesh I know this really long but those guys have a lot of stress and red tape. Smile and say thank you. As far as the store I think they are very cool... Especially managers Merrit, Carlos, Gail (xoxo)... Cashiers.....Cheong :) (I saw him run after a bunch of guys who stole beer jump in a get away car and he's a little guy....Dennis is my favorite cashier he's so helpful.... xoxo and Gabby. By the way the phone call that ur meds are ready is programmed estimated robot time not reality time. Call before u go? Just remember it could always be worse. 3rd world country no meds????!!! BY THE WAY ..... I didn't proofread so relax if my grammar spelling's fucked up. Thank you read more

Love the nice big parking lot, but hate the long lines!! Read other reviews saying the same thing. Only 2 cashiers when there are 4 registers available, plus another one at the photo counter. There was already a line when I walked in. While I was getting what I needed, I saw an employee stocking items on the shelves. I got in line and waited and waited and finally that same employee came to help the other two cashiers! I was THIS close to asking him who the manager was and asking why there weren't more people at the registers!! I am usually a very patient person, but not when I have a sprained ankle and want to get off my feet as quickly as possible! read more

It's your basic CVS, located in a shopping area near an Albertson's at the intersection of Culver and Venice. Convenient! I needed a couple of bath scrunchies for my host, as well as some instant coffee, and they had both. One fella even stopped to ask me if I needed any help with the instant coffees. The checkout line was a little slow. Still, your average CVS. read more

Using this pharmacy makes me seriously weigh the merits of skipping the medicine and staying sick. Lines are long. You will wait in multiple lines. The person you meet after waiting in one of these lines may not be able to help you. read more

Pharmacy only review: I had a particularly nice experience at this CVS Pharmacy on Venice. I recently had surgery and needed a Rx filled for pain meds. After striking out at two Rite Aids close to my Doc and home, I headed over to this CVS which I frequent... They not only had my medicine in stock, they filled it right away while I waited. The employee that rang me up may be a Pharmacist (male with glasses and not the one that shares the name of my brother of whom I just adore!!), I'm not sure...he apologized for the (short) wait and asked if I had a driver and then offered me water so I could take my medicine. I was fighting back the tears from the pain and he had the compassion to see that. It was so kind and I so much appreciated that. There are other employees, I won't mention names for their privacy that are so friendly and genuine. I wish I didn't read all these horrible reviews since for the past two years I've been coming here it has always been pleasant. They 99.9% of the time have my medication in stock. I'm typically only compelled to write reviews about horrific experiences, but after filling a Rx there today I thought I'd take some time to thank the entire staff for being so wonderful! If you want to get the worst customer service head on over to the Rite-Aid on National near by (next to Von's) and they will never have what you need in stock and might even treat you like a criminal! I will say there are 2 maybe 3 folks there that are decent and kind, but the rest are terrible. Thank you so much... My only ask for the company would be to give this location a foxy remodel. Do it for the staff! UPDATED: I am really going to miss this CVS. Found out a couple weeks ago by a very rude new employee they have a new manager and out of stock of my medication for weeks. Hopefully the new great manager will clean the place up. It is the filthiest pharmacy I've ever been too. I went there for the great staff and the fact they stock medication! Not anymore! Seriously go look at the chairs they offer their customers....I'm pretty sure you'll catch something. Even after a couple surgeries I wouldn't sit down!! read more

Did I go to the CVS in Palms because I was depressed, or was I depressed because I went to the CVS in Palms?