One of the most poorly ran stores in the LA area. Unbelievable. They have great pharmacists who are worked to death. Pay the people, CVS. You're exploiting this neighborhood with an understaffed store. You made billions in profits last year. read more

24 hour Drive thru always closed. Line for medications in store always takes at least 20-40 minutes

It is supposed to be a drive through! I've been here 2x within the last week and drive through is not in use . If you are impaired and can't walk or have a hard time getting around do not go to this location. It is also dirty .... read more

This location has the most incredible staff. I have a toddler & needed to pick up my order asap, I wasn't getting confirmation email about order within the hour indicated. When I called the location, Crystal was nice enough to make sure to complete my pick up order & call me as soon as it was ready. When I walked in she was so friendly. It's people like crystal who restore my faith in people & especially in the younger generation. read more

They need to get rid of their drive through if it is always going to be closed. It's unbelievable to have to go inside and see that they are on their phone and no one is in line. read more

CVS Pharmacy - Drive through is ALWAYS closed. Went inside no one in line... cool stuff. - Drugstores Near Me - Van Nuys, California

I think this cvs is busy. But all employees have a good attitude and have a great customer service. They are helpful and friendly.

Wanna be hung up on while on hold twice in a row? Try out this CVS Pharmacy. I've been a loyal customer for almost two years and I'm just done. Been hung up on, straight up lied to, etc. read more

Liiilit in the pharmacy is the best. I would go back to this place. Her and her staff make you feel welcome and comfortable.

Ridiculous one person who works in the morning. we all have lives and waiting in line for 30 damn minutes. they are understaffed and need mor people working it's insane. the manager on shift today hear me ringing the service bell for 15 times and I come up to the front ask who can open she says she's the only worker. I tell her then can you come open for me she points at the line she has I tell her the line is ongoing and she will never get to me. she explains if I get in line she will open for me. she could have not told me that after 10 minutes of waiting??? for someone to come and open the stupid makeup products. she tells me she's manager too it's ridiculous. If you manager then get more staff your seeeing the damn wait your causing and no customer communication at all. read more

Hire more people for pharmacy it is ridiculous how long you have to wait to pick up your medications.

Do not get your prescriptions here. Staff is unknowledgeable and they are always understaffed at that. Will say my meds are ready and I'll have to still wait an hour for it to be ready. Also tried to do UPS thru this location since the site says they do. Inside no signs for ups. Nothing. And packages just thrown everywhere behind the front counter. Don't trust my package with that. No thanks. They also say 24 hours for the pharmacy but close the drive thru line when busy WHICH MAKES IT MORE BUSY. Ridiculous. read more

I'd scheduled some vaccinations online. I got notification that the Covid booster would not be available, but I had two other vaccinations scheduled for the same visit. Tried to call the pharmacy directly for clarification to see if I could still come in for the other two vaccinations. The pharmacy never picked up the phone after almost an hour of being hold, and even calling back one time. read more

worst dam CVS in the valley was on the phone for 30 mins only for them to hang up on me only because I said finally yall answer me worst customer service seriously medication was sent here by mistake NEVER AGAIN HORRIBLE CUSTOMER SERVICE EVEN THROUGH THE PHONE read more

I had just driven from SD and needed things for work. It was 4am The staff was EXCEPTIONAL!!! Super friendly,patient,helpful... I can't be more grateful. Thank you Vanessa, Anita. Very attentive security Moises. read more

Stopped by to pick up some home supplies on the way home from work, place is pretty clean and quite. The people are super helpful and the check out was quick. read more

NEVER AGAIN WILL I GO TO THIS RETARDED PHARMACY. Took me four days to get a prescription filled after playing bouncy bouncy with useless phones calls back and forth to the doctor and the pharmacy. Who ever runs this pharmacy has there head screwed on backwards. Between my doctor Mark Ramoff, M.D and this pharmacy I can't chose who is worse. SOMEBODY HELP ME ... PLEASE. After four days of relentless trying to get prescriptions filled, I had to abandon them as the CVS never did fill the pharmacy. The next night I talked to Keri and she promised to fax my entire profile over so I could compare it with my own pharmacy (where I live) and my doctor. I was told we never received the profile. What a waste of time this pharmacy is and I suspect sticky fingers as many of my controlled prescriptions were short two or three pills. This is UNACCEPTABLE FOR ANY PHARMACY !!! Better Business Bureau of Los Angeles and Silicone Valleys 1112 Bascom Ave. San Jose, CA 95128 cc: Office of the Attorney General Public inquiry unit P.O. Box 944255 Sacramento, CA 94244-2550 Department of Consumer Information Center 1625 North Market Blvd. Suite N-112 Sacramento, CAS 95834 on file Sincerely, Edward Benson /EB read more

im here right now its 2:56 am after coming out the hospital and they guy in the pharmacy started his lunch to early i asked a work she said their break is 3-3:30 . read more

The employee that was helping me yesterday 7/25/21, needs alot of training, the way he was helping me out yesterday he was so obvious he did not want to work. The store review before I went was low and I made a mistake of transfeing my med. At this store. Poor or no customer service. read more

Hate how they close early at times call before going past 12 don't wanna get there and can't go in till the morning . Other than that clean , friendly , respectful staff . read more

This place is so convinient and the people that works are friendly and helpful. Its 24/7 and people on here work hard and they are also human, they get tired specially midnight shift and they still manage to help and deal with ungrateful people. It gets busy sometimes and I get it but when people try to rush the employee and demanding service, it is unfair for the employee to be treated like sh!t with this people. be patient and respecful. If your in the hurry, make sure you come early and plan your trip. You guys are awesome and keep up the good work and be safe. read more

Tried to fill a prescription but could not get through to the pharmacy. Multiple calls kept getting disconnected while I was on hold. I gave up and went somewhere else. read more

This CVS has got to be one of the worst 24/7 CVS in the valley. There's always only one cashier and a line halfway down the store. I'm only giving three stars for the pharmacy in the back who have better customer service skills and sense of urgency than the cashiers in the front. read more

The Pharmacist Ket is Awesome! She's helpful, professional and kind. Thank God for her it's so important when getting your medication that you have a supportive pharmacist. Kudos to you!!! Also Alex in drive thru was very courteous and proficient. Kudos to you!!! read more

Don't waste your time! Go to RiteAid. The representative don't know what they are doing. Order medication and came after a week ( was receiving text messages it's ready) nothing is ready. Frustrating read more

Over the weekend instead of trying out some new delicious sammich shop or pub my body decided it was going to go into allergy hell and hate me. So saturday night where I would be out with my bf enjoying the fruits of my weekend, I was sitting in urgent care, trying reopen my nasal passages. Doctor gave me some anit-biotics for my sinus infection and told me this pharmacy is for sure open 24 hours and that I should really start the zpack that night. There was one tech there (that I know from my school) that was helping people both in line and at the drive through window. (Who knew, you can get your meds, and a cheesey burrito at 11:30pm.) So as I waited in line for about 10 minutes, someone randomly appears at one of the desks and is just staring at me....So... me: "Hi, are you...? Uh? can i? I'd like to get one of my perscriptions filled?" Tech: "Ok, where are the perscriptions?" Me: "Oh, right here in my bag!" Tech: "Well No medicine for you then!!" Me: "uuuuuh..?(after pulling out the medications) Umm, I can only get one these today, I'd like to get the zpack" Tech: "WHY?!" Me: "I don't have enough money for both.......?" Tech: ..silence.. Me: "okay I also don't have my insurance card, but I DO have the information on it. Tech: "Well that doesn't help ME very much." Me: "I'm sorry." Tech;" Whats the policy number??? (very demanding and mean and scary tone)" Me: "blah blah blah, number number number number blah blah blah" Tech: "I didn't need the last numbers....." Me: "uuuhhhhh oh. ok." Tech: "it'll be 15 minutes" (walks away without a chance for anything else to be said) Clearly this guy was disgruntled, no one really wants to be working let alone in a pharmacy at 11 'o'clock at night, but why you gotta be so mean to me huh? What did I do? I'm just a friendly patron with a sinus infection. In the course of our conversation somewhere I asked him if he was the manager, or the pharmacist, and no of course not, because someone in those postions understands the importance of friendly service. I went to sit down in the obligatory waiting room chairs every pharmacy has, but no these chairs were covered in magazines empty cups and bottles and trash. Very comforting for the sick? NOT. Not to mention, pearing in to the pharmacy I noticed the same tech shooting me dirty looks. WHY????? I really hope he didn't do anything to my medicine. Next time I will just wait until the morning for my medication. ugh. read more

CVS Pharmacy - Inviting - Drugstores Near Me - Van Nuys, California

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I really don't know how a pharmacy can stay in business when they make so many stupid mistakes! Somebody's going to be hurt someday! I have asked repeatedly for non-child-safe caps, no blue pills, auto-refill, sync, and they cannot manage to get it right. I do not understand how they can manage to be out of stock on a pill that I refill every single month. It's on auto-fill. I have been taking it for years. What is the big problem?? They are obviously understaffed. The person who helps me pick up my prescriptions always has to look in multiple places to find them. They could just hire somebody at minimum wage to sort the prescriptions as they get filled. The lines would be a lot shorter. Wouldn't that be smart? The CVS phone app has been around for years and has never worked correctly. It regularly tells me that prescriptions are ready when they are not. The expiration date for the coupons does not match the cash register. I hardly bother with most of the coupons anymore. On the plus side, they are open 24 hours. If you care. read more

This CVS is one of those places I hate going to, but it's so close to home I always end up there! My biggest issue with this CVS is that the service is slower than dial up Internet in 2002! I swear I could order a pizza in line and I'll get it delivered before I get to the register. Every time I hit this Cvs I spend 5 minutes shopping and 15 minutes in line. It's crazy! I could be out ghost riding the whip with E-40, or graduate from college before I see the register. I mean do they not train their employees ?!?! Sad thing is I'm sure I could easily walk out with whatever I want and not pay, but I'm a changed man! My Suge Knight days are over! I'm like Jay Z now sitting front row seats at YMCA basketball games. All I ask is for someone to train these people, not sexually! -Sir Charles Yelpington read more

I waited in line and the cashier helped one client, then right after, called me over next. She did not sanitize the station, which the prior client had touched extensively. I asked her if she will be sanitizing the area and whether they were doing that after each client. She replied that they only do it once at nights. Then went looking for sanitizer all over the store. Finally came back and sanitized the station. I'm shocked that CVS as a pharmacy does not have a policy to sanitize the cashier stations after each client. Then everyone wonders why COVID is spreading so fast in Los Angeles. read more

This CVS is OK.......It's open 24 hours so I guess that's the best part. They don't offer liquor here for sale so that's why they are open all night I presume. small lil store...but offers alot 8)) I usually go to the other CVS down the street by Costco.....but this will do in a crunch...or late night Snacks, Drinks, Magazines, Medicines, Lotions & Potions, Hallmark Card area, Make-up galore....and I always find stuff on sale. I love using the reward BUCKS that are attached to your receipts....so if you shop at CVS....DON' T throw away your receipt till you check em out and see if you have any FREE BUCKS to use for your next visit.....They calculate your last seasons spending and then give out the rewards...I just used my $4.00 that I had accumulated 8)) HUGE parking lot....Nice Staff....and after Holidays you can get stuff at 90% off....so right now they still have Christmas stuff read more

CVS Pharmacy - Front of Place - Drugstores Near Me - Van Nuys, California

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Seriously, I just bought 4 cases of water and the guy at the checkstand doesn't tell me I'm not allowed to bring the cart out or ask me if I need help to my car. Idiot! REALLY?! Another employee had to run after me when I was already at my car to tell me that I'm not allowed to bring carts out and that I'm suppose to ask for help out to my car. I'm normally okay to put water in my car on my own. I never ask because I'm a big girl. (flexing muscles) Anyways, it was really annoying because the guy at the counter should've said something. C'mon...I had 4 cases of water to bring to my car. I live a minute away from this place. Yes, it's located in the ghetto. LOL I can say that because I live in this area. hahaha There are sometimes pan handlers hanging out outside. Just park closer to the entrance. LOL The store seems smaller than most locations I've been to but it serves my needs. I pick up my mom and aunt medication here so it's fabulous that they have a drive-thru here. I love they also have deals on drinks I love like sometimes I will see my Arizona drinks for BOGO or Buy 2 for $1. Woohoo! Easily a stop I will make before any roadtrip. :) read more

I just went to the CVS w my homeboy and they were rude asf. The female checking us out at the counter was hella snobby, rude, and she shady asf. Not gonna lie she deserves to be fired bc what she did. she thought we were stupid or something bc she scanned shit we said we didn't want. 3 different times. Thinking we wouldn't notice like girl come on. She did it three different times like girl - u think we dumb asf, take off the 3 things we told u we didn't want. She sighed like she didn't do shit wrong- when she's tryna steal my money and y'all's money we all work hard for. I had to go through the Total amount w no help from her even tho e asked her why's it so high?? So we going through the total w her tryna rush us even tho there's nobody else in the store damn near. After 5 seconds looking at what she charged us for we saw the $25 breast tape I didn't want, lipgloss that was like $15 and some face wipes. Now if that were me it woulda been a complete accident bc somehow I'm kinda dumb lol but she has this ugly look on her face w some entitled attitude like we wasted her time for her tryna steal my money I work so hard for. Make sure that if you go here you watch how much they're charging you because if you come during the overnight shift on a weekend Where they think ur drunk some of the workers (at least her) will try and take advantage of the money you work so hard for. read more

Pharmacy is ridiculously slow and the workers are incompetent. Each car in the drive thru takes 15-25 minutes to service. 35 minute wait at 2am. When you finally get to the window, theres another 5-10 minute wait before somebody walks up to help you until they tell you "Sorry our systems just turned off, it's gonna be a 2 hour wait for them to reboot." This is medication we're talking about. Some people die if they can't get it. With CVS being the largest pharmacy in the area aside from Walgreens, I'd expect gold standard service. These idiots should have perfected it by now. Switched to Walgreens and there is never a wait. read more

Been on hold for over 45 minutes for the pharmacy! Does anybody work here? I uploaded photos to prove how long it was taking to answer the phone. Had to hang up because my phone died! read more

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Janice and her team really went the extra mile to help me and my family select the best medical and health items and give us the best guidance of practical use read more

If you are coming for sundry items you may be fine. If you are coming for the pharmacy, GO SOMEWHERE ELSE! the pharmacy staff here is INEPT! I have come FOUR times to this pharmacy, and they have yet to fill my prescription properly. It is a good thing the medication I needed is not one I rely on to survive, or I would be dead by now! BE AFRAID, BE VERY AFRAID read more

The staff in the pharmacy is always rude and unhelpful. Also, the majority of them don't wear their masks. John in particular is very rude to customers and wasn't not wearing his mask. How are you working in a pharmacy and not wearing your mask assisting elderly people? Horrible location and John is very argumentative and aggressive with multiple customers that I saw while waiting for my prescription.. read more

I ordered products for my girlfriend's migraines for pick up and waited for about 2 hours and a half for the email telling me to go pick up the products. Nothing appeared and after calling the store, a worker named Pedro asked me for the order number and told me that he saw it on the computer and that he was barely gonna go do it. Am grateful that I called because if not who knows how longer I would've waited for the medicines, being order ahead and pick up more convenient for me since I have COVID. Very poor awareness of the workers on the store since the CVS website promises orders to be ready as soon as 1 hour and for the workers to start packaging at least 30 minutes after the order is placed. CVS should have some of their people dedicated purely to this instead of making customers wait and call for them to finally start making an order. read more

Awful awful awful! I have consistently gone to this pharmacy for years out of convenience. I have received other peoples medicine. They have lied about my doctors and insurance policies. Will say they have refilled my order to have them say its not refilled after waiting in line for over an hour. They have tried to have me pay them twice the copay for one medicine at one point. Unreliable liars. read more

This pharmacy is a joke. It seems like most of the employees hate their job, they don't even acknowledge you half the time, and never smile. I got a call from the automated system saying my prescriptions were ready WHILE I was standing there waiting to be helped, but no one approached or acknowledged me for five minutes. When someone finally did, only a couple of my prescriptions were in fact ready. I was then referred to the consultation desk where an Asian male pharmacist did as little as possible to answer my questions. He said to call my doctor and I got the feeling I was bothering him just by being there. Look, my dad was a pharmacist and he always hated working at drugstores. I know it's not ideal, but do yourself and the community a favor and apply at a private pharmacy if you're so miserable. Otherwise it wouldn't kill you to be polite and helpful while you're at CVS. read more

First off: the staff here are nice. However, it's nearly impossible to get a prescription on time or any product that you need. I just came home with a mouthguard because I've been clenching my jaw at night and it's giving me headaches. There was no mouthguard in the package. This incident isn't the first of the weirdness from this particular CVS location. I've been here with a couple fairly standard easy to fill prescriptions that seem to never be ready. There is no reason to ever go to this CVS location. NEVER. It's impossible to get what you need and most of it is stolen and shitty. The Jon's next door is a great place to buy some salami or chicken breasts or maybe a little Armenian brandy. But, please, please, NEVER go to this CVS. It's a very bad place. This CVS location is one of the magical things that reminds you that evil exists in the world, and it's all due to the corporate domination of everything. Fuck CVS. read more