Don't even try it. First when you make an appointment online they don't give you a choice on location. I thought I was choosing the Columbia mall. They say online that the parts are in stock and they are not. We waited more than a month for a part and then they lost our phone when we went back to pick it up. Finally found it a week later. No discount offered. Incompetent. read more

#WorstTechnician #cantFixiPhoneScreen Went in to fix the screen on my iPhone X. The screen became blue-ish but I was fine with it as long as the screen worked. In the evening though it started going a little weird (i.e. jumping and freezing) . The next day the screen went even worse and I noticed that my eyes started hurting; therefore, I started avoiding looking at the screen. The next day things went even worse and lots of vertical lines started appearing and apps that I did not press would start randomly opening. I asked for refund of the $220 fee to replace the screen but the technician did not want to do so. For this reason I recommend all avoid this place! read more

Cyberion Arundel - IT Services & Computer Repair Near Me - Hanover, Maryland

Lol why are you mad, if I pull my own teeth I won't have any left but my laptop is up and running quite well. You are funny. Charging $200 for 15 minutes of labor. If I wasn't speaking the truth you wouldn't be so ignorant. Proof is in the pics. Now how about you go kick some rocks somewhere. And stop ripping people off read more

Cyberion Arundel - IT Services & Computer Repair Near Me - Hanover, Maryland

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Just arrived back home here in Maryland and while I was gone I cracked my screen. Messaged this shop around 1130pm and the owner Luxse K. replied within 10 minutes of my message. I was so surprised with his speedy response and he gave me a great deal for my iPhone 6+ replacement screen with a screen protector. The best part is they're located within 10 minutes of Fort Meade. Winning! Once I arrived one of his employees knew I was coming in and got my phone and fixed my problem in less then 30 minutes. The businesses in the mall should be thanking this shop because most people drop their phone off and window shop but most of them come back with a few items from different stores. Very professional owner with a great staff and a speedy turn around. What more can you want? If there's something wrong with your phone be sure to message these guys and I'm sure they'll get you squared away. read more

Cyberion fixed an iphone for me on Tuesday then Thursday the part they used went bad. They refused to fix or refund the $120 payment. Do not use Cyberion you will regret just like me that you did. read more

This place ripped me off!!! Terrible absolutely terrible customer service! I came here months back to fixed a shatter Apple Watch! The screen was fixed, just for me to return months later because the screen was lifting. He put glue on the watch and told me it was repaired, I wasn't quite convinced! A couple weeks later, the screen lifted and when I returned today, he first told me I needed to repair the battery, then later he said I need to repair the belt, and asked for $199. This was never an issue in the past. I argued that the screen continued to lift and that I needed to get the screen repaired since that is what I originally paid for. I was asked to leave the store and told security would be called on myself!! I recommend not going to this place! They are terrible to their customers! read more

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Great place and great staff. I came here one day to look for a mic and these guys did a fine job of tending to my needs. The thing I like about them is that they actually consult with you about your problems/needs to come up with a solution in the form of a product. I'm planning to create YouTube videos for fun and needed a mic for that. So I came here hoping to find just that. Immediately as I walked in I was greeted by their owner: Luxse. He asked me why I needed a mic and I told him about the YouTube thing. He gave me some advice on picking the right mics at an affordable price and it soon led to a talk about life. This guy has done a lot in his life and it was very nice to see things from his perspective. Great guy. Great business with high-quality products and services. Their location is flamboyant and feels very techy - I like. I had a great experience and I'll be back. read more

Cyberion Arundel - IT Services & Computer Repair Near Me - Hanover, Maryland

I'm really surprised by the low ratings here. I had top notch customer service. My appointment time was respected. My phone was repaired quickly and perfectly. Not only were they the cheapest to repair my Galaxy S8+ they had the back glass in stock and told me if I go online to schedule the appointment I could save even more. By scheduling online I saved another $5. It's a little odd that they also sell shoes lol. But hey whatever. They also repair those electric hover boards. read more

Amazing experience tonight at Cyberion. I came in with an older iphone 6 that could no longer hold a charge. After replacing the battery, they noticed that the screen now had a flicker. Luxse stepped in and did some checking, and determined the screen cables did not appear damaged. He swapped the screen with a new one, at no extra charge, and threw a brand new screen protector on it as well. I will definitely be coming back for any other future repairs. Thank you Luxse for a great experience. read more

Where to start with this dumpster fire....First off I already knew that my phone battery needed to be replaced, but had to pay a $35.00 charge so they could tell me what I already knew. The customer service was atrocious, the service technician was incompetent, and worst of all I left the store in the hole for over $85.00 with a broken phone and a useless charger that doesn't work because they didn't fix the problem! Worst experience ever. They wasted my time, energy, and money, but you don't have to. Go anywhere else but here, walk, jog, run away from this store as fast as you can. I suffered through this atrocious experience so you don't have to. You have been warned!! read more

Beware of this store my phone has never been the same after they repaired my screen. I have video footage of every time they tried to fix their mistakes of my screen and how it never work the same. I have an iPhone X and it only had it for a few months after cracking my screen and I brought it here to be fixed. After getting the phone fixed by them my screen glitched and jumped all over the place the screen also blacked out a few times. I thought giving me a screen protector would change everything but he didn't. Not only would I not recommend getting your phone fixed and I mall store but I would advise getting your phone fixed at an Apple certified store. It's just better to pay the extra money than to waste time and money on partparts that will never fix your phone completely! While their customer service was great my phone will never be the same again!! $230 gone down the drain! read more

I cracked/shattered my iPhone 4 screen. I called to see if they could fix it and she made me an appt within the hour and my phone was fixed within 45 min. Service was great and they even recommended a good case to avoid further problems with my phone. Very pleased with the service received. If you want something fixed fast, definitely call and make an appt. Otherwise you may have to wait longer based on what else they have going on that day. read more

I inquired about unlocking my iPhone. I informed the employee that the iPhone was coming from Verizon service and that I was going to use cricket. The employee took my phone and knocked on a door in the back of the store. The door shadily cracked open and the employee told the mysterious figure behind the door about what I was attempting to do. The employee returned and told me it would be $189 to unlock my phone. I refused service and did some research. Turns out all Verizon iPhone 5's come unlocked from the factory. I also found out that this store was raided for selling fake apple products. Tl:dr Don't trust this store read more

I am a student finishing up my cyber security studies. On a recent trip tsa tore through my clothes and tried to hack into my MacBook Air laptop. Unfortunately it looked liked they used a hammer and chisel to get in. I don't have many positive things to say about tsa however They've been considerate enough to offer to help pay for some of the damages. but the experience has left be wary of air travel. Luckily, Cyberion has came to my rescue and repaired my cracked screen. I visited the store and Luxse was not in the store but when I sent him a text message he remembered who I was and gave me the attention I get when visiting my favorite coffee shop. He listened to the difficult situation I was going through and took care of me like I was his sister. I know I left Cyberion a 5 star review last time. I'd like take the time to leave another 5 star again to help inform others that these guys are consistent with their A+ performance even after a couple years in between of reviews. For professional results where the owner takes care of you like a member of his fam read more

Friendly customer service. Prompt. Answered all questions and made additional recommendations. Got iPhone 5c screen repaired. Promised 45 minutes which is less than other places. Would return. read more

Cyberion Arundel - Temporarily closed - IT Services & Computer Repair Near Me - Hanover, Maryland

My first time getting a phone repaired. The staff is very kind and courteous. Zeid, and Khan are quick and knowledgeable on phone repair. They dealt with my request to watch and with me hovering. Overall, a fantastic shop read more

I am so happy that I found Cyberion. They went above and beyond my expectations in providing a very fast MacBook Pro battery replacement. In these Covid times, I need my laptop for virtual - y everything. I went to the Apple genius bar in Columbia on Monday where they tried to convince me to buy a new Mac because my late 2013 15" machine is considered "vintage." My baby has served me well and I'm not ready to throw it in the recycling heap just yet! The Apple genius people told me it's not likely they will be able to source a battery and if I am lucky, I could have my laptop back in a week. I Googled Authorized Mac Repair and set up an appointment on Tuesday with Cyberion. Mr Khanh promised me that if I paid then, I could drop off my laptop on Wednesday and pick it up before my class on Friday. They were able to have a new battery shipped to them and my laptop was repaired in less than 24 hours! Mr Khanh came in on his DAY OFF - a Thursday - just to fix my battery. I will be coming back when the time allows to have him replace my trackpad. Thank you Cyberion. Thank you Mr. Khanh. I took a chance and you guys came through in spades. :) read more

This place is absolutely awful to say the LEAST. I just got back from there with my brother who had been there 3 times in 3 weeks prior. This was his 4th trip. This is what happend from the begining: Brother takes iphone 5 in for an outer back frame replacement. They replace the frame with a used frame purchased from their store. Brother gets home an hour away and the power/lock button and bottom volume rocker button do not work. Brother takes phone in for a SECOND time to have them fix their mistakes with the power and volume buttons. Brother gets home and the external speaker doesn't work at all. Brother takes phone in for a THIRD time to have them fix the speaker which they had messed up and they said they replaced it with a new speaker. Speaker sounds like complete garbage compared to a standard iphone 5 speaker. (We compared the to my brand new iphone 5 speakers by listening to standard ringtones on each phone side by side) My iphone was just replaced by Apple last week so i KNOW MY speakers work. The guy shrugged his shoulders and changed the subject. Also, the front facing camera is not working now. I went in to the store with my brother tonight for the FOURTH and final trip to have them fix both the faulty speaker and the front facing camera which had previously been working, in addition to his power/lock button and bottom volume rocker. Keep in mind: THE ONY THING THAT WAS WRONG WITH HIS PHONE WHEN HE ORIGINALLY TOOK IT IN FOR SERVICE WAS THE FRAME. The guys in the store were less than helpful. They refused to do anything but give him a discount on their overpriced cheap accessories. (For example-my brother had purchased a case from them while waiting for them to continuously messed up his phone; only to find out later that the same EXACT phone case was available for purchase at FiveBelow for $5!!!!) Also keep in mind that the location of this store is located an hour from my brothers home. There is a $4 toll each way. The amount of time he has spent going to and from the store and waiting for their "repairs", fighting for parking and gas has tallied up to about $200 (including the original repair of the frame). If my brother had just bit the bullet and paid the $250 to Apple for his orginal repair and not tried to give his business to the "little guy" he would not have had nearly as much stress and he would have a working phone. I went to an apple appointment with my brother yesterday. They were willing to replace all of the internals of his phone-including the screen and front facing camera (except the back frame)-until they opened it up and said that there was now corrosion so bad on his phone that it would MAYBE last a few months and that there is a chance that it can stop working all together(this is how i know they did not clean his phone at all while it was open for repair.) Nonetheless, he has voided his standard 1 year standard factory warranty on his 3 month old iphone 5 by having the slightest confidence in these guys. I would recomend that you ONLY use ANY third party repair service for your Apple products as a very LAST RESORT. At the end of the day this place is the biggest rip off and just a waste of time. They don't really seem to know what they are doing or the importance of backing their service. They do not even clean your device when you take it in for service. Im not worried about these guys, they wont make it far. I just had to let it be known to others so any prospective future customers could avoid the hassle. DONT WASTE YOUR TIME OR MONEY! read more

Cyberion Arundel - I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. - IT Services & Computer Repair Near Me - Hanover, Maryland

So I went to this location a year or so ago and wanted to get my screen fixed. The price was cool, so I decided to go with them. But then the sales clerk proceeded to tell me to unlock my phone and wanted the serial number. Didn't understand why you needed that to fix a screen, but what did I know. They did a great job fixing my screen, but then the service was blocked on my phone. When I contacted my service provider, they informed me that there was a block on my phone because the phone hadn't been paid off. I had that phone for A WHOLE YEAR! How in the world did they allow me to use the phone and then suddenly after I got it fixed, it's blocked?! Seems to me that Cyberion had something to do with it and I don't care anything about the manager responding to my post, but you best believe I will never go back. If the store wasn't responsible, then it was one of your clerks being shady read more

It's hit and miss for me. It kind of depends on the particular people working that day, I think. One day I went in and they did a great job putting a screen protector on my iPhone 7 at a reasonable price. A few days later I went in (different employees) with an iPhone SE also wanting a screen protector, and they couldn't find any clear ones (just darkened protectors). Seems odd they couldn't find what I need for a popular phone form factor (iPhone SE, iPhone 5, iPhone 5s). They had no advice on what I should do. Odd, since they're supposed to be the experts. So, give them a try and if you don't get what you want try another day, or try one of the other Cyberion shops in the area. read more

I dont know how my review got deleted but my experience with only this cyberion is Wild. I was a loyal customer to this location. I get my phone fixed from here to fix my screen and they gave me a 30 day warranty.. 2 weeks later i brought my phone back because i couldent hear any calls and they fixed it 2 days later i brought it back to the same asian guy for another problem mind you i never dropped the phone amd had it in case 2 DAYS LATER i bring it back this time with a obvious well deserved attitude and he fixes it but when i come back he says "this is the last time he's fixing my phone" i told him back your going to fix my phone for as long as my warranty lasts.. he tells me to get out of the store for me "having a attitude" which was even more triggered when he sajd jt was the last time he would FIX HIS OWN MISTAKE..i ended up not leaving and he gets in my face i push him he pushes me back hard. Trying to Descalating i tell him your acting like this to show off for the other female employee in the store and she called security so i did not want to look like the aggressor when they arrived even though i should. He tell me "meet me outside then" he walks through a backdoor and i walk through burlington and meet him outside were i beat his face into a pulp. Black eyes bloody mouth and nose..all for trying to act tough to your loyal customer. read more

Cyberion Arundel - #truestory smh - IT Services & Computer Repair Near Me - Hanover, Maryland

I needed my phone screen repaired and I was a bit hesitant about coming here based on previous reviews but I decided to give them a try. Upon arrival I showed the rep what the issue was with my phone and he said they would be able to fix it but I would need a new battery and screen repair since the issue is with my battery as well. He stated it would take 30-40 minutes to complete so I decided to walk around the mall to waste some time. 45 minutes later I came back and my phone was done. The screen was fixed the battery was replaced. I did notice some minor scratches on the side of the phone that was not there before i gave it to them but It didn't bother me to much. What I did not like was the fee. It cost $169 for a battery and to fix the screen which I think is way too much but they did get the job done. read more

Bought screen protector on my iPad in 2017. Was told it was guaranteed for 5 years for up to 3 breakages with free replacement. Brought in 2018 and was charged $10 to replace. Returned 2019 and was refused replacement. Store does not honor their promises. BEWARE!! read more

Summary: AVOID. THEY OVERCHARGE AND INSTALL FAULTY, USED PARTS, THEN DENY IT, NO REFUNDS. Go to iFix in Rockville instead. The drive is worth it I have an iphone 4 (ancient, I know) and I shattered the screen on it this past summer. I looked up reviews and had it repairs at Cyberion in August. Ever since then, my phone was acting odd - much slower, trouble and delays with touching buttons and getting a response, etc. I just assumed my phone was slowly dying because it was so old. I was wrong. Eventually the bottom cm of my screen stopped working, which pretty much prevents you from using any app. This was at the end of November. Cyberion was closed due to remodeling (thankfully), so I went to iFix in Rockville instead. When the technician at iFix returned my now fixed phone to me, he showed me the 'new' screen Cyberion had put in, which had scratches all over the back of it, right in the spots my phone was having delays and where it eventually stopped working. iFix also fixed my phone for $30 cheaper. When Cyberion reopened, I brought the old screen they installed to them and inquired about it, but they told me I was S.O.L. because they had been closed, so although I would have been under their warranty still, they would not do anything about it now. I also asked about the botched job they did in the first place, and they denied it saying I couldn't prove that caused my phone to stop working. No, I just enjoy throwing my money out the window to get new screens put on.... read more

Hello, My name is Odedra Settles I bought a (what I was told to be an unlocked Samsung verizon galaxy note 3) from the cyberion in Arundel mills on December 2-2017. When I tried to add the version services on the phone I was immediately blocked because I was informed the phone was locked. I informed Verizon that the place I bought the phone from told me it was unlocked and I wouldn't have any problems and assumed thought it was a reputable establishment. So I told them to try it again and again they told me it was locked and that it was under AT&T and that I should take it back to the owner of the phone. I have never been so humiliated in my life. So I proceeded to call AT&T they told me all the data was at it max on the phone and that it was locked as well. I also called the (1888) number on the inside of the phone and they proceeded to tell me that the device I bought from cyberion was also locked and not capable of switching to any other cellular company. On Friday the 8th of December I called cyberion to Inform them of what I was told by 3 different companies. I was told by an employee to come up to the store so that I could speak to the owner. When I got there he told me the owner was nowhere to be reached, and that I should come back on Monday. At this point I'm upset at the fact that I spent $225 dollars of my hard earned Christmas money on a phone that was locked and not a single employee seemed to care. Here it is Monday December 11-17. and I'm back and again I am given the run around with a come back tomorrow which would be Tuesday December 12th. So at this point it has become ridiculous and who would not be upset with bad customer service that I am given once again. The employee that was working at the time was very rude and told me to get out of the store it was shameful. This is Christmas time and I am very surprised at the type of customer service that I was given because it was terrible and I felt discriminated upon. Not even the owner would help me At this point I just wanted my money back because I know now that this is not a establishment that want to spend my money on. Since the 8th I'm still with a locked phone that I purchased from this store who had no problem with taking my money but as soon as they realized I found out it was a locked phone nobody wanted to help me I am being treated unfairly. And something needs to be done! I will do whatever it takes to find justice in getting fair treatment. I am surprised at the Arundel mills mall for allowing such greed and business. read more

Worse manger ever. Don't go here! It will be a waste of money. I never got a call when my phone was done and then when my phone was done nobody answered the phone. Rude employees, rude manager and terrible customer service. I rate this place a zero. read more

Mislabeled merchandise! Horrible return policy!!! I purchased what I thought was 6ft iPhone 5 charger. I got home opened it and realized it was really 3 ft and when plugged it in it do not support my my iPhone. I tried to return the the charger and I was told I could only exchange it.... According to the sales representative chargers are often mislabeled and it's their job to make sure the products match the label on the packaging. So my conclusion is Customer Service isn't something this store values. How could it be?? They sell mislabeled products with a NO RETURN policy. #CROOKS read more

Super unhelpful and doesn't know what they're talking about. Not the frienndliest either. Prices were surprisingly reasonable for anyone who has a little extra to spare. read more

AVOID!!! My husband cracked the screen on his Droid. They would fix one thing and break another. After SIX trips, they would fix one thing and they break another. His phone still does not work properly. They make promises, but they don't seem too skilled. I would look elsewhere for a repair read more

I had an issue with a return and once the management got involved the issue was resolved. Keep in mind when purchasing from Cyberion, they do not have a refund policy, only exchange and store credit. read more

I cracked my iPhone 4 screen a few days ago and was so overwhelmed with buying a new phone that I did not realize I could just have the screen fixed for a smaller purchase. As told by a friend, Cyberion could fix my phone screen for a reasonable price. When I walked in I was greeted by two friendly employees, Luxse and Denil. Both were very helpful and eager to get to work on fixing my iPhone. As I ventured off to Starbucks to get a coffee, which is not far away from the shop, I was told the fix would only take 25-30 minutes. Not having a watch I cannot be positive of the exact time but upon my quick return the phone was already done and waiting for me. I do not understand these previous reviews but I can tell you from my experience, I will be returning and referring Cyberion to friends who find themselves out of luck with a cracked screen. Definitely worth the trip! read more

Fixed the screen on my IPAD 2 .. it worked at first but now it only partially works when touching screen. Went to see about it being fixed and store was closed..sign said re-opening November...well, it was November and it was still closed. I read good reviews and I got phone accessories there so surprised this was poorly fixed. I will update review if they re-open and fix the original repair. read more

Be very careful with this store and it's repairs. In December I went to this store to repair my iPad as I had some cracks in the screen. Now I have about a 0.2 mm dead area along the left side of my screen, a few random dead spots in the middle of the screen, and periodically my iPad requests me to re-enter my Apple ID and password. To fix these issues I will have to pay twice what I paid this store. Not to mention at this point I can't get a refund from the store even though I have contracted them by phone and by email. I would go back in in-person but I am several thousand miles away. They provide subpar service and do not take responsibility for their actions. read more

I have never posted a review but this place deserves it. I will never do business in such a place or advice others to do so. Purchased a phone case...walked around the mall for 10 minutes after and realized it was damaged. They would only exchange it but that was the only one of its kind so I asked for a refund and they said "No, we can't it's our policy" THANKS FOR NOT FUCKING TELLING ME WHEN I WAS PAYING IT SO FUCK THAT STORE!!! read more

Amateurs!!! I took my iPhone 5s yesterday to change a broken screen and they "couldn't" fix it after 2 hours. Instead they broke even more my phone, took it to apple store and they found a piece broken and other missing. When I left the store the right side of the phone wasn't working, the guy told me to come back until the boss came back but I had to work and couldn't come back all the way from the city. This people doesn't know what they are doing. Now I will have a broken screen and chances of stop working later on. They don't know what they're doing and just experiment with other peoples phones!!! read more

I'm really upset! Saturday I went to this location to get my cracked screen fixed. They fixed the screen fine; however, something is wrong with my phone now. It keeps asking me for my passcode over and over. I entered it, changed my password, confirmed it, now my screen keeps disabling my phone without me even entering my passcode. Something is truly messed up inside and now I'm going to lose all of my photos. I even went back in the store today hoping they could reconfigure whatever they messed up. They are blaming it on me by asking if I remembered my password. YES, I confirmed it but the finger points must be off now with whatever they tried to do to fix my screen. Money wasted. read more

Terrible place does not even begin to describe this store. I had my phone's LCD screen fixed here for quite the hefty price and within a month or two the screen started to become unresponsive. Eventually the screen went black and when I went back to the store they lied to me that I had done my repair 5 months ago in order to say the warranty time period was far over when I had clearly just had this fixed a month or two ago. Furthermore, since the repair I had been very careful with the phone and never dropped it so my phone had no reason to malfunction. My phone was not even a year old. The people here would not cooperate and service was terrible. They blamed me for the phone and implied that I had been lying about not damaging the phone. They gave me contact information to the store owner; however even then I could not contact the owner and have been sent on a round about endless journey of being forwarded while getting nowhere. I hope noone has to experience this and people are better off taking their business elsewhere. Clearly not a place made for the consumer. read more

I absolutely advise taking your phone somewhere else to have a screen fixed. I went to this store to fix my shattered iPhone 6, which they did do. I then purchased a screen protector that they advertise to be invincible for about $40 extra. The entire transaction totaled to be $200, which I found to be pretty pricey but went ahead with because the associate I worked with seemed professional and reliable enough. It took them about 30 minutes in total to fix my phone. Five days later I notice that my phone screen is actually falling off. Fortunately, the store offers 30 days of warranty so I went back to have it fixed which they happily did for me. The next day, I noticed that I'm unable to hear anyone through the top speaker during a phone call which is pretty much the most essential feature of a phone. After discovering this, I was pretty frustrated and incredibly irritated so I decided to investigate my phone further. I noticed (which I'm blown away that I hadn't noticed sooner) that they actually removed the expensive screen protector when I took it in the second time for them to fix the mistake they had made. At this point, I'm pretty furious and won't be so friendly when taking it in tomorrow. Although the customer service is decent, they do a very poor job at doing their actual job. I'm in disbelief that they'd remove the screen protector that I paid them for and that is enough for me to leave only one star. I'd leave zero if I could. I will never be taking a phone here again and I'll suggest to everyone I know to do the same. read more

They said they could repair my iPod in 7-10 days after telling me on the phone it would take an hour. On the phone I was quoted $60, but in person they charged me $119. After paying and leaving my iPod with them, they took 16 days before they told me that they couldn't fix my iPod but are still charging me $35. Furthermore, they didn't even put my iPod back together correctly! Avoid at all costs! Horrible service and insane prices! read more

I cracked the screen of my Galaxy S5. I did some research on how the screen is repaired/replaced and found a good video on YouTube that shows the entire process. After seeing this video I realized that the process to replace a screen is actually very complex and requires tools and skill I do not possess. There are actually two choices for the fix, if the lcd is still good, just replace the screen. If there is damage to the lcd also, replace both. I called around and the first place said that they only replace both, which is a lot more expensive. $230 to $270 for to replace both versus $100 to $170 for screen only. Screen only repair cost depends on the severity of the cracks. More tiny cracks requires more time/work to remove the old screen. I called Cyberion and they gave me the option of just replacing the screen so I decided to go with them. The sales staff said it would take about an hour to fix. I came back an hour later and the phone was fixed. Look as good as new. I had some problems with the phone going dark a week later. I took it back to the store and explained the issue and they fixed the issue within the hour. There was an issue with excess glue from the first repair that was easily fixed. The sales staff was professional and courteous. The workspace where they work on the phones is right there in the back of the store. While I wasn't happy that I had to make two trips, it definitely seems like they know what they are doing. Even met the president of the company, Luxse on the second trip. They definitely care about their customer service. I would definitely consider using this company for future repairs (hope i don't need any!). Only wish they had a location in Annapolis so the trip would be closer. I gave 4 stars instead of 5 because of the extra trip. Otherwise, very happy with the customer service and professionalism. read more