on April 18th 2017, i visited the Anne Arundel Cyberon branch to purchase a Hoverboard as a surprise for my daughter's 10th birthday. I enjoyed the customer service i received and so i made a choice to do installment payment for the item as suggested by the then Asian manager i met on that day. I told him i wanted the baby pink since that is my daughter's favorite color of which he charged me an extra $100 for. The total for my purchase was $487.59 as i earlier stated. i did my first payment on 04/14/17- $100 second payment on 06/11/2017-$100 Last payment on 08/15/2017- $287.59 I decided to pick up my item on the tuesday after 08/15/2017 , the representative handed me a dark pink hooverboard without a charger in the box. I told the representative i think she gave me the wrong item of which she decided to call the manager to confirm. on the box of the hooverboard the representative gave me, it was labeled baby pink. The manager i spoke to that evening told me that's all the pink there is in hooverboard industry of which i disagreed. i visited online and showed him a picture of a baby pink hooverboard and he asked me to return to the store the next day to talk about it. I got three calls from telephone number 4432031932, of which the person on the other line apologized for the wrong item and promised to have the correct item ready for that saturday August 26, 2017. i received a call on 08/27/2017 at 11:30AM from 4432031932 and the voicemail left( check attached) indicated that they donot have the baby pink and they are unable to get some everywhere and therefore they are willing to replace it with the crom pink which is supposed to be more expensive at no charge to me. The caller also added that it will be ready for pick up on 09/02/2017 which is the saturday. i called the store and agreed so long as its the baby pink i want but in a different material. they once again confirmed it will be ready for pick up because my daughter's birthday party is the first week of the month. On 09/4/2017 at 11:40am i visited the store to do a pick up of my hooverboard. The representative began asking me questions as if i hadnt paid for it already and later said it wasnt ready. At this point i am very upset because its been too long dealing with this issue and the failing promises from different people. she indicated that i had to wait an hour and it will be ready. I was upset so i asked if i could get my refund and she said no. I asked her to contact the manager of the store but she indicated the manager is not picking calls and that he will be in in an hour's time. I have a flight at 2pm today and i have to wait an hour to have this item ready something that was suppose to be ready on saturday. I hanged out at the mall and returned to the store at 12:50pm and the item has not even been touched left alone worked on. At this point i demanded to talk to the manager who was supposed to be there within the hour when i initially arrived. The representative then gave me a business card that had two names, phone numbers and email addresses. Luxse ky 2407317654 and Shakir Tarapore 4438642920 I contacted both numbers and sent Luxse a text giving the synopsis of what was going on but i received no reply. i called again and got to talk to Shakir who indicated he is not affiliated with the business anymore and sold the business a year ago and for me to call Luxse. I pleaded with him to see if he can get in touch with Luxse. He could barely hear me due to the reception in the building . The representative then handed the phone over to me to speak to Luxse who said he refuses to talk to be because i am abusing him and yelling at him. I told him i wasnt yelling but i will send an email but i need him to issue me a refund. Luxse indicated he wont because he doesnt know what is going on and he will get back to me somewhere in the middle of the week. i contacted the store again today on 09/05/2017 and another store manager insist this time there will be no product or refund for me. They are literally taking a piss on me like i did something bad. Their new story is when i came to pick up the hoverboard it was ready but i refused to pick it up. I laugh at this because they have cameras but still lie about what is going on. Im not sure if its because of the color of my skin or they just dont care. I am really hurt because this wants to ruin an exciting birthday for my daughter. BBB grade them at a C because they have the same refund complaints. I wish i had read it before getting myself into this read more

I went there in Feburary looking for a Note 4 case. I couldn't find one that I was very specifically trying to obtain. One of the guys there Chris talked to me about the Gorilla Glass that you can take a hammer to and it won't damage the phone screen. I made the purchase, he installed it immediately paying close attention to making sure it was aesthetically pleasing and left without a case. One month later I dropped my phone and saw that what I thought was a huge screen crack. I was like well that was a waste of money. A week later the phone stops working and I take it back to Verizon and they are like we do not warranty any screen cracks. I was told my options were: wait until July (sign new contract), use a old phone, or buy a new one at full retail. I instead went back to Cyberion and had them "diagnose" the phone, and left it with them for a couple of days. I paid a little under $40 for this service. When they couldn't diagnose the issue they refunded my money. They removed the Gorilla Glass that they saw was cracked and said the screen isn't cracked maybe you can take it back to Verizon. I ran back to Verizon and they ended replacing the phone UNDER warranty at NO cost to me! This saved me the $600-$700 of purchasing a new phone two months after buying a brand new one. Thanks to the Gorilla Glass and Cyberions' great business practices, I took my replacement phone to them to get the new Gorilla Glass installed and bought a Otter Box defender case. I will ALWAYS recommend this place to all of my friends and co-workers should they need any accessory from a case to a back up battery to getting the phone repaired for any reason. Thanks for your great work and ethical business practice!!!!! read more

I had a 4.75 star experience at this place. I called over 10 repair shops in Maryland and VA some didn't even bother to pick up the phone. This place, 2 rings and someone picked and answed my questions knowledgeably and set up an appointment to repair my note 4. I make good money as a busy limo driver but I'm also frugal with my expenses. I visited a couple other kiosks and small shops but was turned off by their lack of eagerness to win my business. Additionally, the other locations had a repair time of greater than 1hour. Some even had customers complaining about their previous repair as I walked into the store. Cyberion was well composed and was eager to provide solutions to my multi symptom issue. Some of the other people turned me down because they said "It can't be done". This place serviced me fast, had the solutions, and charged me the right price. As I read the other reviews I felt the negative ones were overly critical and I sensed that they were the type of customers that would go to a fancy restaurant, demand a refund and refuse to tip the busboy just because the restaurant forgot to bring a free appetizer before the meal. Long story short, I fell off my Segway, got a hefty dental bill, broke my $800 Samsung note 4 and these guys were the ones that came through after extensive research on best value. Whole I waited for my repair I got irritated at the negative reviews and wanted to do these guys justice by stating it how it should be stated. Hats off to cyberion arundel! with the savings these guys provided me, I ran to Starbucks and bought some coffee for them. read more

I am sort of a cell-phone geek, if you will. I get new cell phones all the time, and have always gone to Cyberion here at Arundel Mills for accessories. I have personally met the owner a few times, and even chatted with him on the phone (when I needed a bit of assistance with a case I purchased) and have had nothing but amazing customer service experiences from him, and every other employee that I have interacted with at this location. While I have only purchased accessories (a bunch actually) since they opened their doors, I have had nothing but positive experiences with them. I've been able to test out screen protectors to see what I like best, and there is never any pressure to go with the most expensive. As far as selection, this place is STACKED with any kind of cell phone case you could ever ask for. From whatever your need, car chargers, home chargers, cell phone pouches, brand name like bodyglove and otterbox; I am telling you, this place has it all, and is an actual store front, not one of those cart kiosks in the middle of the mall. When a close friend of mine cracked her iPhone screen, I recommended Cyberion to her. Not only did they provide her with top notch customer service, they also did it for a very fair price, and amazingly fast! I would DEFINITELY recommend Cyberion to anyone and everyone who needs any type of cell phone or even tablet accessory! Thank you Cyberion! Look forward to doing more business with you in the very very near future! read more

I cracked the screen on my beloved Lumina 1020. I searched the internet for a place that repaired Lumina 1020s. I found 3 options, send it to Nokia, send to a few out of state repair places advertising on the net, or what turned out to be kiosk type repair place. I settled on the local repair place at the kiosk in arundel mills but once I got a look at the place I was not confident that this is what I was looking for. But low and behold as I was leaving the mall, I came across Cyberion, a shop that looked like it knew what it was doing and once I spoke with Luxse ( the owner ), I knew I had a place I can be confident in receiving a quality repair. I was very pleased on the choice. I dealt directly with Luxse, he is very knowledgeable and accommodating. When I left my phone with him, he gave me his personal text message contact to track the status of my phone. I have been using my phone with no signs of ever having a cracked screen ( no scratches or signs of ever being repaired ). What really top off my happy experience with Cyberion is the after repair check up txt from Luxse a week later asking if all is ok with with my lumina 1020. Hopefully I will not crack or damage my phone again but if I do, Cyberion is the place for me. I highly recommend giving this place a try if you ever need your cell phone repaired. read more

I brought my Macbook Air into Cyberion because it was not charging. They plugged it in and surprisingly it worked. The employee asked if I wanted to get it checked anyway just in case for a small fee, so I said why not? He said in 2-3 days they would call me, tell me what was wrong with it, how much it would cost and offer to fix it. Four days later I hadn't heard anything from them, so I went in and they assured me that they had to order a part and next week it would be done. The thing that bothered me was they never told me what was wrong or any of the things they said they would tell me, which is why I'm only giving a 4 out of 5. I asked what was wrong with it and what they were fixing and still nothing, just got the same response that they were waiting for a part and it will be here soon. I got the call that it was fixed and was going to cost around $250, which I think is reasonable. The other employee that I spoke to when I came to pick it up was very nice and explained everything they fixed so that was nice. Overall my Macbook works now, but I just think it would of been nice to have been told more information, since thats what I was assured was going to happen. read more

I had a smashed screen on my iPhone 4s and searched the internet for a reputable place with decent prices. I called Cyberion and had an appointment within an hour. When I got there, the technician told me that it would take about 45 min to complete. I walked around the mall for about 30 min and when I returned, the repair was complete. For some reason, however, the rear camera was not functioning properly. Initially, the Asian guy who seems like he owns the place suggested that the camera issues may be unrelated to the smashed screen and was ready to send me to Apple to troubleshoot, but the young African American woman who worked on my phone insisted on troubleshooting the issue herself to find a solution. After disassembling and reassembling my phone several times, changing out the camera with a new part each time she was able to finally get the rear camera to work properly with no other issues to report. Kudos to her for going to extra mile and not giving up on me. I would definitely recommend taking a damaged phone to her for repairs. She'll certainly get the job done!!!! read more

Cyberion is a rip off store. The store is run by an Indian origin person, who is a thief. They will go to any level to rip you off. I went to buy a screen guard for my cell phone. the lady who works there told me it costs 10$. By the way the store does not carry ZAGG products , but some cheap china stuff. She opened the pack ( which had 2 screen guard) and told me that as a complimentary she would fix the screen guard. After that I told her that I can use the other one on some other phone, for that she tells me " even though the screen guards come's in a pair in a pack, they sell each one separately". This was a info she did not tell me until I paid. Then I insisted on talking to the manager, who is a rouge and tells me that it was my responsibility to ask before I paid. Even the T-mobile store next door sells the screen guard in a pair. Anyways moral of the story is stay away from this store...it's not worth it. There are other stores in the mall which are honest and trust worthy. read more

Recently broke my phone screen (iPhone 6s). Came to cyberion and they fixed it very quickly for a decent price. Similar to the price I paid at another store for the same issue (...those dang phone screens). I went there straight from work and they had it done in about a half hour. Unfortunately, after the replacement, the screen had a weird sensitivity issue where touching it at the top towards the earpiece and off the screen of the phone would trigger an area at the bottom of the phone. Additionally, my earpiece didn't work. All issues they couldn't test as I had my phone locked and never tested my phone post repair. Fortunately, came in a couple days later and Luxse and Shane were there to help out. They listened to the issue I had, completed another speedy repair at no extra cost and even threw in a screen protector for my troubles. Overall very positive experience and much cheaper/easier than going to Apple and going through that whole process. read more

I had a small crack in my phone due to my dropping it. Although the crack was small my screen was locked and no matter what I touched the phone would not complete any functions. I could not unlock it or answer calls or texts. Marvin was extremely helpful when I visited Cyberion. He clearly explained to me why the phone screen would require replacing in order for me to unlock it and continue using it. Marvin was very confident in his ability to repair the phone and stated if it did not work he would refund my money. Despite the fact that I was there almost at store closing time Marvin took his time to complete the repair. The repair took less than 30 minutes and the phone immediately worked. The fee was costly but that is because I have a Nexus phone and the replacement screen was expensive. Over all I was very impressed by the professionalism of Marvin and his ability to promptly fixed my phone on August 10, 2014. Thanks again Marvin. read more

Cyberion is the place to go for all your cell phone problems! I had dropped my phone and cracked the screen a few days ago and after a few phone calls realized it was going to cost me a lot more than I had initially realized. Cyberion quoted me a great price in comparison to others so I headed over to get my screen replaced. What makes this place better than others is what happened when I picked up my phone. They had fixed the screen but for some reason now my camera wasn't working. Without any questions asked they replaced the camera with a brand new one. Luxse, the 'CrackDoctor' said he wanted to make sure I left with an improved product than I had dropped off!! The customer service provided to me to ensure my satisfaction was very impressive. They definitely made a lifelong customer out of me. read more

I knocked out my iPhone 4 screen when I was riding BMX (my front tooth was in that list too). I went online to find a shop repair that could be trustful and good price, I found the Cyberion website ww.MyCyberion.com and decided to go with them! They did not only take good care of my phone for an affordable price but they also showed me the otterbox protective case for my cell phone (I only wish could have come to this store before, they have so many options for all kinda of folks. Even the adventurous/crazy ones like me!). About my tooth, I ended up getting a root canal and fake tooth put in. Not as nice as my own new brand screen, but it was necessary, not funny talk to people while they keep staring at your mouth, lol Cyberion man, I will make a special ride for them testing my new otterbox! read more

I walked in the store today about a iPhone 6 screen repair. Mk approached me with a smile and gave me some reasons to do the repair with them instead of apple. He mentioned that their work comes with their warranty and they can get the repair done within 20 minutes. And I don't have to wait several hours in Apple Store. He's approach convinced me to do the repair with them. While doing the repair I was observing mk doing the repair and he made sure everything is working fine before closing my screen. Happy with the service and they have a cool store. My phone looks good as new and working fine. And I am happy that I didn't had to wait more then 20 minutes. Definitely recommend people to visit their store. I ended up buying a case and mk offered me a 50% off on a screen protector. read more

I can't express enough how well they treated me here. I went to another one of their competitors to get a broken iPhone 6 Plus screen replaced and they completely hosed my Touch ID sensor. I took my phone to Cyberion and they took my phone and diagnosed any issues that could be preventing the touch to stop functioning. They took over a half hour of their time testing different things. Unfortunately, the damage was done and they couldn't help. After that experience, I am confident that they know what they are talking about technically and aren't spewing nonsense to try and sell. The owner took a few minutes to talk to me and apologize they couldn't fix my phone and he wouldn't charge me for the diagnostic. Lesson learned: Get your phone fixed at Cyberion and NOT Talk N Fix read more

Prior today I had never been in this business and know none of the employees prior to the At&T Store suggested I go there. This place is amazing! They are exceptional in many areas: thoughtful customer service, thorough fixing of the problem (in my case I thought I only had one issue but as they were reassembling my phone they discovered the previous place had actually used a screw that didn't fit my phone!) and did it all very efficiently while I was standing there watching them work. They also have competitive prices I HIGHLY suggest this place. Luxse solved all of my problems while knowing that I was in a rush to catch my flight! Don't think twice if you need cell iPhone repair run don't walk to Cyberion you will be happy and fixed in no time! read more

Great customer service and accessories selection. They even sell used/refurbished phones at a respectable prices. Replaced screens on iPad3, Samsung Galaxy S3 twice and a Galaxy S4, iPhone5s. As you can see we are repeat customers which speaks for itself. We work in the IT business and you need to take microelectronics devices to a spot that knows what they are doing to fix them properly, to standard and like new. Trust me when I suggest you stay away from the fly-by-night spots, DIY or the folks on CL that use tweezers from their Grandma's manicure set to remove your broken screen and then break your digitizer/LCD and it costs 2-3 times as much to fix. Do yourself a favor and take your device to a professional just like you would your car. read more

Dont listen to any good reviews of this store on yelp they give you $2 off to write something good. Your phone will never be the same again. The worst place to ever get your phone fixed or anything..their staff is wildly rude to the point where one of the staff members got into a argument with me about how i kept bringing my phone back because it consistently lags even presses buttons on its own/wont let me press something, just does stuff u cant even explain at times ever since they touched it, so he told me he's not fixing my phone anymore we get into a argument and he asked me to step outside to fight where i blacked both of his eyes. 2 months later perfect screen but still malfunctions almost everyday. read more

I went to CYBERION to fix my iPhone due to my screen being cracked... I was referred to them by a friend who had a great experience with them when his screen cracked. I was greeted by Luxse the owner I enquired about getting my screen fixed and was quoted a way better price than the other places I had been to. I received my fixed phone in less than the quoted time which was great because I was running late to a game in DC... Also they offered a 5% military discount which was really cool on their behalf since I did't inquire about it he just happen to see my ID when I was paying.. Great experience and a very friendly staff....! Will definitelly recommend this place to all my peers...! read more

Strongly suggest setting up an appointment online as it provides you with a discount for services rendered. Cyberion handled an iPhone SE screen replacement for me. They had it done in 15 minutes. The staff on duty that evening provided excellent customer service (wish I asked for their names for the sake of this review). Following the screen replacement, I inquired about unlocking phones as I'm looking to switch providers. Turns out, my phones did not require unlocking (dummy SIMs with other providers were tested on my phones while in store) and they saved me a few bucks with honest commentary. Tremendous experience all-around. Thank you Cyberion for the A+ experience! read more