New management has been great! I stripped a screw setting up my new Lectric XPedition and tried…read morefor hours to remove it. My significant other made me seek professional help, and they did it in minutes and at no cost. This is my second time visiting the shop, and I look forward to continue doing business with them. 5 minutes saved so much heartache. Thanks, guys!

They had the type tires I needed in stock. They installed the tires and the tubes very quickly…read more They are nice group of people.

The store is extremely clean, the customer service was excellent and they did a great job replacing…read morethe rear tube on my bicycle. I highly recommend their services.

I had two mountain bicycle tires and inter-tubes replaced. The service was very efficient and…read morequick. It appeared to me they are very much a part of the cycling community here as well as in country.

Would not recommend this REI. Not a lot of actual hands on…read moreclimbing and hiking knowledge in the back packing area. Men's clothing manager is sharp but the other gal was clueless as to how to layer for high altitude climbs. Friendly at check out but they need more people.

From this shopping experience I remembered why I stopped shopping at REI. I am a jack of all…read moretrades so no particular day might be the same for me and that includes my clothing choice. Follow along because this prelude plays a part in my review. On this day the sun was blazing and I had some demo work outside so I am in a long sleeve sun blocker shirt, work jeans with some stains, a pair of steel toe boots and a boonie hat. I researched and saw that this was one of the few places that carried Buff Coolnet UV protection neck gaiters so this was my primary reason going to REI. I walk into the store start looking around and a sales associate pops out of now where and asked if I needed assistance. Harmless enough until I walk to the location that the neck gaiters were at then I hear on the intercom that Mr. ???? is needed in the area that I was in and the phone rang near me. Still Harmless?? I am still looking around next thing I know I see a CUSTOMER (Loss Prevention Specialist) out of the corner of my eye. At this point, you are probably saying to yourself really....Ok, let's continue then. I see some items that I have been looking for which are on sale so I pick up some Thermocell canisters, natural bug spray, a couple of first aid kits, and some other things I do not remember. I thought these would be some good stocking stuffers for friends and family. I move to look at the carabiners and this CUSTOMER slowly moves over in the same area. Now I am like really dude!!! I look around the store three regular customer on the right side of the store looking at kayaks and bike gear, two older regular customers on the left side with three boxes of boots open, two sales associates at the front. I proceed to go to the backpack sale section and as I am looking at the prices and the craftsmanship of the material, this guy is following my every move passing by me twice looking at the items in my hand. At this point, I mentally say Game On! Most Loss Prevention personnel cannot maintain eye contact because they do not want to be detected or their facial expressions tense up (micro expressions) and if the subject that is being followed make erratic moves then it is hard for them to follow a normal pattern of surveillance so every time he proceeded to follow me I did a quick button hook and end up in the same location as I started from but in a closer proximity to him. After about 15 minutes of this cat and mouse, I turn and walk up to him and said, "Look dude, I have no place to be at the moment and I have the time if you still want to play theses games!" He replied, "Sir, I am just shopping". I said, "If you were just shopping you would not have been following me for the past 15 minutes while I shopped and like I said I have the time." He looks at me and walks away as if he is shopping. I reported the incident to the Team Lead Associate at the front desk and they seemed befuddled and said, we do not have Loss Prevention, sir. I described the guy, black polo, khaki cargo shorts, chaco sandals, hairy arms, dirty brown hair and the Team Lead states let me try to find the guy you described. The store is a small REI and the Team Lead leaves and does not return. At this point I am looking at the front door and no one has exited. The other Sales Associate started ringing up my items a bit nervously making small conversation. Once she found my information in the system for REI rewards, she looked up with a normal customer service smile nervously ( she knew what was going on) and gave me my receipt and told me to have a good day. NOW, I remember why I stopped shopping at REI and order most of my outdoor gear from Backcountry.com

Went in to do some after Thanksgiving Christmas shopping the music was so loud you could not…read moreconcentrate. Playing heavy metal death music chanting kill, kill, kill. not a nice atmosphere prior to Christmas. Even told the nice sales person who came by to ask if needed assistance that I would not be in long due to the music being played. He did inform the other but went on deaf ears. Now I know why they are deaf!

the bike team is nothing short of amazing! the guys are super cool and and really know there stuff…read more i ordered a bunch of upgraded stuff on amazon. because i bought my bike with them, it was super cheap labor on installing the parts!

Great shop with lots of e-bikes to look at. Everyone there is very friendly…read more Love my new e-bike!!

After a year of trying to get my Aventon Sinch repaired at E-bike shops in Mansfield and Farmers…read moreBranch with no luck or hope, only months of broken promises and aggravation, I found E-Bike Central had opened in Temple. A phone conversation with the owner renewed hope my Sinch might live again. Within minutes of bringing my bike in the door it was surrounded by all four employees diagnosing the problem each of the aforementioned e-bike shops couldn't in months of trying. Within 15 minutes the E-Bike Central team had my Sinch running like new! I won't mention how little they would accept for resurrecting my bike, other than to say I had to resort to tipping each employee $20 to keep my self-respect intact. By the way, E-Bike Central's showroom is like AN E-BIKE WONDERLAND, with dozens of cool models I never knew existed despite hours of e-bike shopping all over cyberspace. These guys are not just golden, but actually renewed my confidence that excellent business-people still exist; they're just few and far between. Suffice to say my 200 mile round-trip to E-Bike Central in Temple was well worth it. I can't thank these guys enough for saving my Sinch that two other e-bike shops FAILED MISERABLY to accomplish, despite $150 out of my pocket, and hundreds of miles in multiple round-trips to the D/FW metroplex.

I took my Santa Cruz full suspension to Rob up at Bike Lane in The Woodlands.. and asked him to do…read morea tune-up on my Hydraulic Brakes and my "Mechs" .. My brakes were a bit old and he did what he could to ramp them up.. however we couldn't get them to the right sweet spot. He finally put on some Shimanos.. tuned up my shifters and even aired up my shocks and when I got the bike back I was shocked at how wonderful it felt. He did everything perfectly as I would have expected it. I highly recommend him.. his very good at what he does, and he's very polite and friendly excellent place to take your bike prices we're more than fair!! I'm impressed.. customer for life!! Thank you Rob

I can't say enough good things about Bike Lane. This is one of the best bike shops you will find…read moreanywhere. I've bought two bikes from them and the employees are professional and know what they're doing. Despite living in Houston, I don't mind trekking up north to take care of my cycling needs. Ken and company keep the customer in mind and I appreciate their professional and efficient approach to running the shop. I like to ask mechanics questions because of prior experiences at other shops and the tips, tricks and advice from Bike Lane are invaluable. Go see Ken!

I very rarely give 5 stars…read more Geoff and Alec here deserve it. No question. Brought my bike in before their Feb special was over for a level 2 tune and shock service. When I showed up Geoff was super attentive and eager to help out. I asked what the chances were for a Sunday ride. He said man, we can try but it's honestly going to be Tuesday. Bummer as the weekend was beautiful and I wanted to ride. He was professional and remember in high school when folks would write "stay cool" in your yearbook? He remained cool. Fun to talk to and shoot the breeze with. So Saturday came upon us and I called to see if there was an update. Sadly Alec was swamped and was given the news that probably Tuesday. No worries, I destroyed my legs at the gym because surely there was no way they would call Saturday afternoon, right? Wrong. Called around 3 and said "Alec is a beast, your bike will be ready by 5". Drove my happy ass up there and grabbed my purple Norco and couldn't have been happier. Shot the breeze with them for a bit, Alec is also a cool dude who was great to visit with. The bike? Seriously looked brand new. Clean, indexed perfectly and rides like a damn dream. If you need a new bike, or repairs go see my peeps over there.

JEFF AND COLBY ARE AMAZING . The whole staff is absolutely sweet and amazing . Thank you guys so so…read moremuch for all the help . This was my first ebike and I've been back 3 times in one week . Please please consider this place if you want real advice from normal nice dudes .