I used them about a year ago and thought they did a FANTASTIC job on my carpets. Last week, I bought a deal through Living Social for "A Unique Dry Carpet Service" because it was cheaper. What a colossal mistake. They were "Unique" only in how bad they were ... They started by saying "your carpets need pre-treating" and thus charging me more money on the day before my party when it was too late to switch and then doing a horrible job. I had not taken the time to read their reviews on Yelp (bad me!) or I would have been smarter. The horrible experience I just had made me appreciate even more the experience I had last time with DA Burns. So, I learned my lesson - next time call DA Burns (and always use Yelp!). read more

Unhappy! We took a wool tufted rug to be cleaned. They also talked me into doing some coating that would make it resist dirt and staining. They shrunk the rug and it is now matted looking and that stain resister does not work. I cannot get the dirty dog lying on the rug spot out. I do not recommend this place for anything other than orientals. read more

DA Burns is very reliable and they do an excellent job cleaning. Our last cleaner Shaun refigured our cost and lowered the bill because he thought last time the cleaner charged too much because the area was miscalculated. read more

D A Burns is an honorable company with quality and integrity that knows what they are doing and they are priced VERY competitively. When our dog soiled two area rugs, they not only had the cheapest price out of the four companies I checked into in the Seattle area, but I was very impressed by the professionalism, knowledge, and shop appearance of their location. They will always be my go to for carpet cleaning. read more

Excellent - I requested service though their website and was able to promptly schedule an appointment by email - I received a call the day of service with an accurate estimate of arrival time - The cleaner was highly professional and did a very good job throughout the house, also taking great care to protect walls and keep hardwoods clean - I felt very comfortable with them in our home and was thrilled with the results - They are not the least expensive, but they are very good read more

These guys did a great job on our sectional & beds. Decent prices & professional so I'd definitely use them again or recommend them to my clients. read more

I just had my carpet cleaned by the DA Burns folks for the third time and I just can't say enough good things about them. My apartment is quite small, so I usually only need the minimum service, but they still treat me like an important customer. They get me on their calendar right away, they work around my schedule, and they are always extremely professional. I can't believe how great the carpet looks when they are finished. Hire them! read more

They did a pretty good job, and were friendly, quick and efficient. My only complaint is that one stain didn't just not come out, but it got spread around more. Overall, super happy and would consider using them for future carpet cleaning needs. read more

I've been going to the Bellevue location for at least two decades. More recently I go on a regular basis as I have two geriatric dogs with health issues and lots of accidents on area rugs. D.A. Burns not only does a fantastic job with cleaning but I frequently need to replace rugs that have been contaminated with chemotherapy waste so had to be thrown away carefully. D.A. Burns has a great supply of area rugs in assorted sizes and colors which are leftovers from new construction. They bind them and sell them for amazingly good prices. Most are neutral colors also which works well for me. I cannot say one negative thing about this place - it's just awesome! read more

Jayson from DA Burns cleaned our carpets today and I have to say we could not be happier with the results and interaction with Jayson! Our carpets were trashed from raising 2 boys and a dog and now it looks new again! Thanks DA Burns, you guys are the best. read more

These people did a great job of cleaning my carpets but the person they sent out REEKED of smoke & left me coughing after he left. I called & complained & they apologized but I feel they should have offered me a credit or a coupon for future use, so I won't use them again! read more

I own a condo in Bellevue that I rent out, and after my last tenant moved out the carpets looked terrible. He had even rented an 'at home, do it yourself' carpet cleaner. The still looked like hell. I don't think it helped at all. And by the looks of the place, the tenant had not been big on cleaning. I had DA Burns come out and they made the carpets look wonderful again! They removed every stain! I would use them again, and it was definitely worth the money. read more

Clinton TOTALLY ROCKED my condo carpet!!! I've been using DA Burns for years, they are the "Gold Standard" of carpet cleaning in the Seattle metro area!!!! Thanks, DAB, with more great cleaning & customer care professionals like Clinton, you continue to RULE the carpeted universe!!!!! read more

When I telephoned DABurns at the phone number on the business card, 206.782.2268, I ordered a custom sized rug pad. I was told it would be ready within a week. When I arrived at the store in Bellevue, I was told my pad was made in the Ballard store, and that I should have specified which location I was wanting to order the pad from. No, I shouldn't have to know that when I called the one phone number on the business card, that I was placing an order for the Ballard store. Your company should be able to ask the customer for which store. I had no way of knowing I was not speaking with the Bellevue store. The employees at the Bellevue store told me I should have been specific. And that I could drive to the Ballard store. Instead, the employees should have apologized and accepted responsibility for the mistake. They did not apologize or acknowledge responsibility for the mistake. However, the Bellevue store did custom cut my rug mat within one hour, which I was glad of. read more

Great Service! These guys hooked me up when I really needed them. Listed my house for sale and realized that I forgot to clean the carpets in a couple of the bedrooms. Already scheduled an open house and had some showings lined up as well. Perfect!! So I called DA Burns and explained the situation. He said they were completely booked up for a couple weeks out, but said he would try to squeeze me in between jobs that were already scheduled in my area, but no promises. Low and behold, he calls the next morning and says he can have a guy take care of it the next day. His guy showed up the next day right on time and did a great job at a very reasonable price. If you ever need your carpets cleaned, this is the place to call!! read more

D.A. Burns did an excellent job cleaning a rug from Tunisia that is very near and dear to me. It came back looking better than I knew it could! The scheduling process and pick up/delivery was seamless - highly recommend. read more

I've used many carpet cleaning companies over the years, but always return to DA Burns. They're able to remove stains that their competitors said couldn't be removed. Last year, when my puppy kept using my family room carpet as her toilet, DA Burns was able to get the stains out that one of their competitors wasn't able to despite their charging me extra for their "special enzyme treatment". My only "complaint" is that it takes longer to get an appointment with DA Burns than with other companies. I was able to get a next-day appointment with the company with the enxyme treatment, while DA Burns was booked out a week. Next time that happens, I'll rent a machine at the grocery store as a quick fix, and wait for DA Burns. read more

DA Burns is AWESOME! Not only do they offer outstanding service at a affordable price, but they will go the extra mile. In addition to cleaning our condo's carpets, Kurt and Jason cleaned up a stain in the hallway in front of my condo for free saving my HOA a ton of headaches! There is no other choice for me but DA Burns! read more

I had a very positive experience with my tech Jayson (Jaysen?) today. I had moved out of an apartment and the living room and bedroom had several really prominent pet stains from our three dogs. We'd treated them with cleaner as they occurred - this took care of the smell, but not the stains. I had been mentally preparing myself for months that I would need to pay to replace the carpet. I hired DA Burns as Hail Mary, and I'm really glad I did! The price was about in line with what I expected - about $187 for a ~750sqft apartment, not including kitchen and bathroom in that price as they are hardwood/tile. That includes a delightful 25% discount for not having any furniture, which was great. Jayson was charming, very friendly and made pleasant conversation throughout the visit, while making it clear that if I didn't want to talk I didn't have to. After finishing every room I was given a chance to inspect it - the stains are gone! The carpet looks great! I expressed concern over one spot in the living room, worn from a year of desk chair use, and he happily got the cleaner hooked up again and went over the offending rectangle several times more. Turns out it wasn't a cleanliness difference, just worn out carpet. I'm sure he knew that, but put me at ease instead of being patronizing. I was also assured that if the stains wick back up over the next few days, they'd touch up the work for free. Fantastic. The visit today was definitely 5 stars - I docked one because my original phone call to the company a week ago was never returned, and I had to follow-up myself a few days later. Additionally, I wasn't thrilled that I wasn't told my appointment window until day-of (apparently standard operating procedure), which required a 7AM phone-call this morning. The window was two hours (11-1) and the tech showed up on time around 12:30. My new place is all hardwood, but I'd definitely recommend their carpet cleaning services and will likely use them again when I live in a carpeted location. read more

I've used DA Burns multiple times. Every time, I am greeted with a professional staff that do a fantastic job on my carpets. They are fairly priced, quick service, and respectful. read more

We appreciate the willingness of D.A. Burns to return to our home and do another cleaning in that one section that didn't seem as clean as the rest of the carpet. It speaks volumes to their determination to do the best job possible. We will call to arrange a time when they can stop by and do that. Thank you, D.A. Burns. PS I meant to put 4 stars on my initial review, not 3, but couldn't find a way to change it. read more

I would give them 6 stars if I could. I do not often see companies so committed to such excellent customer service. I would recommend them without reservation. In the rare case that there is a problem, these are exactly the kind of people you want to do business with. We had a mix up with instructions, and they took full responsibility for it. They are extremely honest and completely committed to customer satisfaction. I would not go anywhere else, because they can be trusted to handle a problem beautifully. Kudos to Mike. read more

I installed wool carpets and ended up with a pothead for a roommate. After he moved I was desperate to have a normal smelling house again. I explained the situation, and asked DA Burns for their help. They said it was pretty bad. They used their strongest pet solution. My carpets were saved! Until I spilled a quart of paint on them the very next day. I called them back in a panic. I explained how I had ruined the beautiful job they had just finished the day before. They called their guys to see if anyone had finished early, and they came out that day (before the paint dryed) to fix it again. I cannot thank DA Burns enough! read more

I paid them to come clean the carpets, hoping that they would get the pet stains out. The guy was like, "Oh, those will never come out, they're going to be there forever," but I told him to try anyway because I'd had the carpets cleaned by another (now defunct) company earlier in the year and they had gotten the stains out. So he cleaned the carpets and I paid him and not a single stain came out. It was just as bad as it had been before. This didn't make sense to me since the other company had no problem getting the stains out. I went to Best Buy, bought a Hoover SteamVac for the SAME amount of money I paid DA Burns, and sure enough it got ALL the stains out on the first try. I have no idea what I paid DA Burns for but I will NEVER use them again. read more

I brought my 70 year old Persian village carpet to be cleaned because of pet stains. This carpet was made by nomadic villagers using local dyes. I bought it when I lived abroad and brought it to these guys because they were supposed to be the experts. They recommended a cleaning process that involved soaking the carpet. When I got it back, one of the colors had run into the white parts of the carpet. read more

After using them several times (with decent results) to clean my carpets, I had a TERRIBLE experience with DA Burns with an antique area rug. NEVER use them for stain removal on any rug that is of value or that you really care about. I called and told them that I had an area rug with a stain so they sent out a technician, who ended up bringing the rug into the shop to be cleaned. He opted not to clean it on site because he said they would do a much better job, however when I picked it up a week later they had made the stain much much worse (essentially ruining the rug). Never in the discussion did he warn me that that was a possibility, however the folks in the shop acted like that was a perfectly normal outcome and that I shouldn't have been surprised. It was devastating considering how much I love and had invested in our beautiful antique entry rug. read more

Love them! We have 2 boys, 1 dog & 3 cats. It goes w/out saying that we get stains, smells & hair. Always do an awesome job & don't charge you extra for stuff like pretreatments & cleaners. Great job - always! read more

On Saturday I had Stephen from D.A. Burns come to my home to clean a sofa and chair set that had been soiled badly by my cats. I'd tried to clean them myself and had made a really bad mess even worse. Stephen kept me up to date on when he was coming and showed up when he said he would. I must say he did what I thought would be impossible - he took a wreck of a couch and chair and made them look like new. The smell and stains are gone and I'm so, so pleased. Thanks to Stephen and D. A. Burns, I don't have to spend the money to replace my furniture. Terrific job. Try them, I know you'll be happy you did! read more

This is the second year that I have used DABurns for carpet cleaning. Once again they did a very nice job.This time it was just more in the middle and hallway as I bought a puppy and you know what puppies do.The Tech was nice and did a great job. read more

So so. My guy arrived about 45 minutes late for the first of the day appointment. Though I had specifically said I needed furniture moved, he came alone and unprepared to have to move the furniture. I can't say the cleaning was all that good. He wasn't particulaly careful with the baseboards or my furniture for that matter...trying to put a chair on top of my wooden nightstands (I had to tell him to remove it because he'd scratch the tops). Stupid stuff like that. There are still those dark stains along the baseboards and in corners. I've had the carpets cleaned 3 times in their 10 years of existance, and this wasn't the best cleaning by a long shot. It was on par w/ the Groupon cleaning I had. Very so-so. read more

Shaun Smith came out today and did a fabulous job on our family room and bedroom!! DA Burns have been taking care of our carpets and fine furniture for 20 years now and we always get the most professional and excellent quality service! read more

Recently, I called DA Burns for an emergency spot carpet treatment. My five year old grandson had taken a bright blue spray paint can (lacquer) and happily sprayed a straight line from our hobby room, through the family room, down the hall and into a guest room! We were besides ourselves, thinking that we'd have to replace the carpet. They sent a man out that afternoon and he was able to get almost all of the paint out of the carpet! What a relief that was. We normally call them to clean our carpet on an annual basis and they always do a great job. Thank you, DA Burns!! read more

If only I could get them to stick to the appointment time. The technician called a number they had in the system from 20 years ago, not my mobile. So I took off PTO for nothing and now I have to wait another month between tenants. I assume that paying the highest price in town for carpet cleaning would get a tech who makes the effort, but I guess not. I'm done with DA Burns. read more

Update: after Mike left his reply on my original review, I called and gave him the property manager's number so he could arrange with them to go back to the apartment and see if they could do anything more about the stains that were left. I didn't receive any further update so I'm not sure if they worked something out or not, but in the end my security deposit was not charged for any carpet damage. It would've been nice if everything had been taken care of to begin with, but they did go out of their way to show that they care about their customers. read more

The owner John is very unprofessional. I would never recommend the company to anyone. He was so quick to start yelling on the phone as all we need was a correction on an invoice as it was not showing all the information. read more

DA Burns was recommended by the store where I purchased my carpet. The cleaning was quick and easy to schedule and the technician did a good job. I had a few questions after I had scheduled the cleaning, and the staffer I spoke with on the phone was helpful and efficient. A great experience! read more

Just had my carpet cleaned by Jayson yesterday and it looks great! The spots I had tried to remove myself several times are gone. It was easy to schedule (and reschedule) an appointment within a short notice. Jayson was on time, friendly and professional. Best of all, he did a great job. Will repeat after I make another mess. read more

I had a real serious (panic attack serious) carpet emergency yesterday. I was hoping they'd be able to come out right away, but they couldn't. They came this afternoon- actually just one gentleman- and got ALL of the stains and piles of crap out. I think I paid more than regular carpet cleaning, but the "emergency" was so bad that I was prepared to rip off the whole carpet and replace it, so just the fact that he got everything out was amazing!! The only downside was that deodorizer smells really strong- I was choking downstairs after 5 seconds. I guess with what was on the carpet, it was probably necessary to use something really strong, but it's still smelling really strong after 4 hours of open windows & fans. I will most definitely call them again, but maybe ask them to go easy on the deodorizer or don't use it at all for regular cleaning. read more

They did an excellent job on our carpet. My husband spilled a grande mocha, and we weren't sure the stain could be removed, but now I can't even see where it was spilled! Quick, easy, not too much smell, and very reasonably priced. Highly recommend. read more

After acquiring our dog, I've become a regular customer at D A Burns. They've cleaned my area rugs after several puppy accidents, and they've always come back like new. Recently I had them clean the carpets in my house and I was impressed with the price, customer service and the results. The spot cleaner they give you for touch-ups is magic too! read more