Horrible customer service. One person told me he would go get my shoes but later I saw him helping another customer. I still didn't have my shoes. Another person offered to help and she disappeared. Third person came and said it was his section and then bought out wrong shoe, the same pair I had returned to them because it was too big. Manager came when I ask for manager and was rude and condescending, and made excuses they were busy etc. Obviously not busy enough that 3 people offered to help and then 2 disappeared without letting me know. If you want to waste your time then go ahead and shop there. read more

Less than one star. I'd take my shoes to a cobbler or a real repair shop. I'm not sure if the work was a joke or simply a disrespectful flip off. Really don't understand it because they came highly recommended. But they patched the boot with a piece of pleather that didn't match the boot and sewed it on the outside with childlike stitching. I'd be surprised if they are still in business in a few months. read more

Dardano's - Shoe Stores Near Me - Denver, Colorado

I took a pair of old boots in that needed some buttons and rivets replaced. No other repair shop I tried was able to do the repair because of the buttons. I sent a photo to Ryan Dardano and was told he might not be able to match it exactly, but would try. The repair was perfect. I had a hard time telling which buttons were replaced. The repair was done professionally and quickly. (And Dardano's has a really great selection of shoes.) read more

Quentin at Dardano's helped me find shoes (and an insert) that relieved my back and foot pain! He listened to my unique issues and worked through solutions. I walked out smiling! read more

Sher helped me find the perfect fitting shoe for my tricky feet! Her knowledge and experience coupled with a genuinely kind and friendly manner made my first "custom" shoe experience fabulous! She knew exactly what my feet needed to be happy and was attentive and responsive to my questions. Thanks, Sher!!! read more

My understanding is that Dardano's has been in the shoe retail and repair business in Denver for a very long time, but this is my first time visiting their store. I went there specifically for shoe repair but they also have quite the plethora of high-end retail shoe brands for sale, with both athletic and street shoe options, such as Hoka, Birkenstocks, Oofos, Vionics, and many other orthopedic and comfort-oriented brands. Most of their shoes are very much in the higher price ranges, but they do have a pretty decent discount shoe section for both men and women. I purchased one of the discounted women's athletic shoes and received excellent service overall from their sales staff. The area I have issues with Dardano's is with their shoe repair section. I brought in a pair of sneakers with a relatively easy repair (just some re-stitching in areas) and the shoe repair was not done at all when I went back to the store a week later to pick up my shoes. Also, the guy at the shoe repair section wasn't very friendly and seemed almost dismissive of my issues with the shoe repair. For this reason, I'm taking one star off of their review. It seems that the store needs more staffing overall, but they might also need some friendlier help in the shoe repair dept. read more

Dardano's was recommended to me for their wider selection of men's shoes and they didn't disappoint. The store has a large number of styles, lots of accessories including sports compression socks by Sockwell, and very efficient and friendly staff. The store feels very clean, pleasant and comfortable. They gave me plenty of time to browse and try on some shoes. Limited options in wider shoes at the time of my visit probably due to the season. Plenty of parking in a private parking lot. read more

Nice clean well organized store! I love the selection. I had to order a pair of Oboz to get the color I wanted. I ordered on a Saturday and received them 12 days later. In this Amazon age, I'm used to getting things delivered to my door in a few days. I checked Amazon and they will deliver the exact same shoes in four days (on a Sunday) at no charge to my home. What took Dardano's 12 days? read more

I received amazing service from Wesley! I can't remember ever having this level of service at a shoe store, so I had to write. I have several different foot problems which make it difficult for me to find shoes. I felt like Wesley was actually listening to me. He was very patient and suggested several options which he brought for me to try on. I didn't feel rushed or that I was being a bother. When I finally found a shoe, he arranged for the color I wanted to be shipped from their other store. It arrived just two days later. I can't say enough nice things about my experience at Dardano's, and will definitely be going back! read more

Everything was fine for 10 plus years shopping here. I just made an online purchase and was charged 3 dollars extra for 'return shipping'? This is clearly a scam because I did not opt for this charge and I live in Denver, so WTF? read more

On April 10th between 2 and 4 pm my wife and I entered the Dardano's building in Broomfield near Flat Irons Mall. No one greeted is and out of the 4 employees I seen, not a single one of them acknowledged my presence and they certainly didn't ask if I needed assistance. One employee said "excuse me" and he cut in between my wife and I but was unwilling to assist us. I have never been in a business where the entire staff, including the manager would refuse to greet or be of assistance. It must be their age group, this is how they are and it's pretty sad when a company has to hire young people who have such a negative impact on a great company... I did interrupt the manager and a young lady he was giggling with to tell him of my experience.. read more

I cannot recommend their shoe repair service. I brought in a brand new boot to receive a sole and heel lift. After 7 days, I returned to find the job only half completed. I was instructed to return 2 days later. When I returned the boot had visible scratches at the toe. The store attendant gave me a $7 discount, but that's nothing when the boot was purchased for hundreds of dollars. They buffed out the scratches to hide them, but ultimately, very, very disappointed with the quality of the work. read more

Dardano's - Bad quality work. - Shoe Stores Near Me - Denver, Colorado

Once again, I have had an amazing experience at Dardano's. I've been buying my shoes there for 40 years. Yesterday two employees gave me a great experience. First, I had a purse that needed additional poles punched in the strap. JOSH was incredible. He worked with me, for free, making the purse so that I could use it comfortably. And he did this despite the fact that the front desk was swamped. Then LAYLA helped me find two pairs of shoes, exactly what I was looking for. She was gracious about running back and forth finding the right pairs for me. Couldn't have been nicer or kinder. I will try to work with her again for sure., and you should too. People like Josh and Layla are the reasons I keep returning to Dardano's, and buying lots of shoes when I do go. Thank you, Layla, Josh and Dardano's! from Jenine Jensen, a very frequent and loyal customer! read more

I went in to Dardano's this past weekend to buy new sneakers. While I have always had a good experience at the store in the past, both with new shoes and with repairs, my luck seems to have expired. I was very disappointed with customer service this time around. I had a very young and inexperienced salesperson last weekend, who seemed uninterested in measuring my feet, even though I asked him to do so. So I ended up with shoes that didn't really fit. When I came in to return the shoes, the person at the cash register gave me back $20 less than what I paid for the shoes. When I pointed this out, he rolled his eyes, didn't apologize, acted like it was my fault for his poor math skills. Turns out this guy Erik is the manager. Seriously, Dardano's? Do you do any customer service training? Isn't customer service the basis of your store? You need better employees, or you need to ask them to treat customers with more respect. The prices that are charged (for very good shoes) need to be accompanied by respectful and helpful employees. It will be a long time before I consider returning to the store or giving Dardano's any business. read more

Took in a pair of sheepskin slippers that I couldn't get on to be stretched. Price was good and they were ready to be picked up in two business days. They told me I could bring them back twice more to be stretched. Took them back once and now they fit fine. Clerks were pleasant and professional. I'd definitely go back. read more

I spent 20 minutes in this store, with not one associate acknowledging that I was even in the building, found the shoes I wanted and had to find follow behind an associate for assistance; on her way back to give me my shoes she stops to help someone else and sits my shoes down for 10 minutes. Comes back unable to find 1 of the 3 pairs. When she does bring them to me never offers me to try them on. I vowed I would never return to this store, but guess what when I arrived at home the size of the shoes were wrong!!!!! CUSTOMER SERVICE FOR BLACK CUSTOMERS IS HORRIBLE!!!! read more

Been here a couple times. They carry some good brands but mot a great variety of shoes... and they're high-priced. But what really turned me off was rude service, so I stopped going. read more

I recently shopped at the store on Colorado Blvd and was warmly greeted by Daniel. I explained what I was looking for and once he measured my feet for size he offered several brands of shoes as a solution. He was very professional, personable and knowledgeable. I settled on Hoka brand shoes and purchased two pairs. Once home I decided I needed an extra wide size and upon return to the store Daniel remembered me, the shoes I had purchased and quickly exchanged the shoes. I will return as a satisfied customer and will seek out Daniel for my future purchases. It is so refreshing to find great customer service and someone who cares about my satisfaction. read more

This review is based only on the cobbler services but will include impressions of the retail store. Dardano's provides superior footwear repair services with unbelievable turnaround times. My first experience was to have the protective traction shields reapplied to several pairs of dress cowboy boots after another shop kept them forever and did a poor job with the original installation. Dardano's removed and reglued the shields, ensuring there are no visible gaps between the shields and the leather soles. They beveled the edges so they won't snag and peel (as with the original installations), and applied edge dressing to all my boots. They did this for an unbelievably reasonable price. The check-in process was easy and fast and the clerks are unfailingly friendly and helpful. Having sold footwear in the outdoor retail business for years, the retail store impresses me also. The inventory is varied and vast from athletic to hiking to dress footwear with a clear regard for fit, from insoles to full pedorthic services. Dardano's staff probably measures the customer's foot, evaluates wear patterns, and offers several alternatives to assure a good fit. There are also many notional items to enhance one's footwear comfort and experience. As has been said since time immemorial, you can't be truly happy if your feet hurt and your body alignment is bad. The location is relatively convenient with easy access from I-25 and other major arterials. I'll update my review after my repaired boots are fully road-tested and the long-term quality of the workmanship can be thoroughly evaluated, but based on my impressions of the services thus far and my visits to the store, Dardano's is at the top of my list for all my footwear needs. read more

I've had a pair of Frye boots that badly needed reheeled for MONTHS but look, Fryes are expensive and I didn't want to make a mistake in choosing where to have them repaired. After seeing many recommendations for Dardano's, I decided to give them a shot and I was not disappointed! The drop off/pick up was incredibly smooth and fast and the staff was very friendly on both occasions. My boots look amazing! I've had another pair of Fryes repaired elsewhere and they did not even bother to re-wrap the heel so I was delighted to see Dardano's had and that it looked perfect. I had my boots back in a week and it cost me about $60. I'm not sure if that's expensive or not, but it felt worth it to me. I have another pair that needs repair so I will definitely be back! read more

Dardano's - Shoe Stores Near Me - Denver, Colorado

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I went in hoping to find some guidance on work shoes. I have tried so many different types of shoes and was willing to spend whatever if I was confident they would help my lower back pain. I spend 30 minutes looking through the inventory at this store and was offered no assistance. I did not know what kind of shoe I wanted/needed so I couldn't simply ask for a size from the back. There were about 5 salespeople on the floor and it was very busy but I got the feeling I couldn't be helped if I didn't know what I wanted. I left after 30 minutes feeling frustrated and not looking forward to going to work in the same shoes. read more

Huge shout out to Devon in the Louisville store for contacting the Denver store to make sure the shoes I ordered in the color I wanted were delivered to me in 2-4 days! Thank you, Devon, for your patience and professionalism. I received them and couldn't be happier! read more

I love this store! The employees are always so kind and knowledgeable here. Tracey was wonderful and patient helping me find the correct shoes! I will definitely be coming back. read more

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I can always find the perfect shoes or a handbag and the selection is always great but if you like it, buy it because it will be gone tomorrow read more

I have purchased many shoes from Dardano's in the 25 years that I've been a customer. Today, I had the best experience yet with Tracy! She was incredibly helpful, patient and committed to find the best shoes for a European trip. I actually had fun! Dardano's is lucky to have her. Ask for Tracy for the best customer service. read more

Best hiking boot repair service I have ever used (in 50 years). My Vasque boots needed re-soled. Vasque recommended a cobbler in Seattle. He kept my boots for 6 months and said they were beyond repair. I tried Dardano's and what do you know - they installed new Vibram soles plus an orthopedic lift on the one boot. I liked their work so sent them 2 more boots for work and they came back looking perfect. Fantastic work of true craftsmen. Excellent communication with them too. Highly recommended! read more

Bad customer service. I purchased a backpack online for a great price. They refunded my money and cancelled my order without reaching out to me. The same backpack is still on sale on their website - but now at full price instead of the sale price. Terrible business practice and customer service. read more

We had an awesome experience at Dardano's this week. The manager James took amazing care of us, all of the staff were masked properly and precautions were taken. James helped us figure out the options and make a great decision. You don't find service like that very often any more. My wife and I will definitely be back! read more

Dardano's - Shoe Stores Near Me - Denver, Colorado

If you need any assistance for seeking shoes, I would go somewhere else. If you are an Asian, definitely go somewhere else.

If you consider your shoes an investment, this is the place to shop. The brands they carry are among the best made, highest quality shoes available. These are shoes you can wear regularly and still feel good about for years to come. The staff are very friendly without any high pressure behaviors. They are knowledgeable and happy to help you find a good fit. This is my go to shoe store! read more

After failing to find help at several big brand shoe stores at the mall, my family came here. We were given excellent customer service by Damien. Super helpful place with lots of variety. It ain't cheap, but I feel good we made our way here. read more

BEWARE OF THE BAIT AND SWITCH!!! I was in the area of 25 and Colorado today. I was looking to get a pair of old cowboy boots resoled. I usually get my boots resoled with a set of regular Vibrams for $60 at J and B Shoe repair. I didn't feel like driving all the way there today so I figured let's give Dardano's a whirl. I called and spoke to a guy named "Kane" over the phone and he said that resoling my boots with some Vibrams would be $60-$75 tops. I was like cool. I drive to the shop and I talk to this guy Thomas and asked him about getting boots resoled, and before he even looks a my boots he says it'll be at least $85!!!! I was like what??? I took my boots and left. I called back and asked to talk to Kane and told him what happened. He sounded sounded like a guy that got caught in a lie because he was super quick to want to get off the phone. He said it might have to do with the construction of the boot. Really? So "$60-$75 dollars tops" doesn't account for construction??? Come on man! Here's the thing, if you know you overcharge for services, don't lie about it over the phone just to pull people in the door. That's super shady. Be honest and let people decide on whether or not they want to be overcharged. Don't tell them one thing and upcharge them once they are there. read more

I took my mother and mother-in-law there for their Black Friday Sale, and was pleasantly surprised by the exquisite service. All three of us were helped with everything from sizing to style recommendations, and wound up buying several pairs of shoes, ordering a couple more and even getting one pair of shoes repaired. The shoes we bought are fantastic. The shoes we ordered arrived at our multiple addresses without a hitch and the shoes my mother-in-law had repaired are "just like the day I bought them!!" according to her. If you like Birkenstocks, this is THE place. Not a discount store - the prices match the quality - but you will be treated to a premier shoe buying experience, and you really can't beat the satisfaction of having a comfortable, durable, and stylish pair of shoes read more

The best experience in service and repair I've ever had! I lent my gorgeous ivory Tacova cowboy boots to my daughter and she trashed them. She spilled something on them that discolored one half of a boot to a yellow color in addition to major scuffs, color transfer and the stitching was stained. I took them into Dardano's to repair and they came back like nothing ever happened to them! They look amazing!! Ryan Dardano and Layla were incredible and Layla even remembered me when I came back to pick them up. I wish I had taken a before and after picture, you wouldn't believe the work they did and were able to 100% repair my boots!! Their communication through the whole process was incredible through text messages, letting me know that they were working on them and when they were done to pick up. I felt very well taken care of. I am a Dardano's customer for life! read more

Friendly staff, greeted a soon as so walked in. They gave me an honest opinion, couldn't repair my shoes because the issue would likely continue to return. Said best thing you can do is glue it and it may hold up for some time. read more

Sooooo many shoes And great service You get what you pay for and this is worth the value read more

This is a full service shoe store. The customer service is amazing. If you have foot pain like me you eventually realized you have to buy quality shoes. The staff at Dardanos is first class, on your first visit they will sit with you and find out what your specific needs are and find the best shoe save your feet for years to come. So patient! I purchased a pair of sneakers I use regularly to help me with my planter fasciitis, they are so comfortable! I noticed a piece was coming off on the bottom of the shoe about 4 months after purchasing them. I took them back in and they asked if they could try gluing it for me, fine with me. A couple days went by and the same piece came loose again, I took them back in, they are replacing them! What awesome service! Darin even took extra care to let me keep using the shoes until the new shoes come in so I am not without these great shoes. Thanks Dardanos! Will go back again and again! read more

I can't imagine why anyone would give Dardano's a bad review TOP NOTCH! The absolute BEST Shoe Store in Denver. GREAT Customer Service AWESOME Selection of Shoes, Boots, Purses and accessories They know their stuff and will recommend what shoes / boots will fit their customers the best. Extremely QUALIFIED repair shop! Of course sometimes they are very busy, but they are all very attentive and have a significantly better selection than any Nordstrom Store in Colorado. (Where these days, you can't even get waited on at all!) Perhaps, that's why so many of Dardano's top employees "used" to work at Nordstroms. If you want to buy very good shoes that will last well beyond the shoes you get at Payless, then buy shoes at Dardano's. It is worth the investment! Special shout out to: Desmond, Amanda, Tracy, and Edward! Thank you for taking such good care of me! R read more

Love this store but just had a bad experience. Went to purchase a new pair of Hoka Bondi 7 shoes which are no longer made so trying on the "new style", sales guy told me there was more on display, I go look at those, pick up a shoe I like and want to try on, sales guy is now helping another customer, no big deal, I sit and wait, other customer finishes up, my sales guy is now not helping anyone else and I am still waiting for him to return and continue to help me but his supervisor says "go on break" and so my sales guy gets his hat and coat on, clocks out and leaves. No one asks me if I needed help or acknowledged that I was even still there and waiting. I had every intention on purchasing a new pair of shoes. So I tied up my shoe and walked out. Really Dardano's, you can do better than that...............David B read more

Shout out Keturah for knowledgeable and DELIGHTFUL service. She'l like a breath of fresh air. The selection of quality shoes is awesome and the 10% discount for health care workers even better. read more