We were referred by Jeannine Callanan and she she absolutely had an instinct for what was right for…read moreus. You can spend days and weeks looking for the right place for an elderly friend or relative, but once you look at Tockwotton, the choice is obvious. Challenging perhaps on pricing depending on one's means, but it's worth it to me to place my mom in an environment that makes her WANT to live (and eat and engage) and not have her in a 'cost-effective' facility the makes her NOT want to live. And Michael and Monica have been outstanding. We are just starting the process and are hoping it all works out. But bottom line is, if she ends up somewhere else, Tockwotton was our first (and really only) choice. Anything else will be second and not what we hoped for. Tim

At first glance, this facility looks good both inside and out. However, if you wish to place your…read moreloved one there, be prepared for what comes next. When you submit your application, they proceed to do a deep dive into your entire financial history. You had better be rich (or close to it) because they want verification you have the means to cover the cost of caring for your loved one for a minimum of 3 years! If you don't, then don't bother applying to this place. The facility managing staff came across as caring more about money than people.

My stepmom has been a resident for a year and a half and has slight memory issues. She loves the…read morestaff as they are very helpful and kind. The administration had promised her a new apartment in their new Terrace Early Stage Memory Care unit since February, 2021. After the open house was held in June 2021 for this new unit, we were notified in July my stepmom was not going to the new Terrace she was being offered a room in the locked Alzheimer's Unit for an additional $2,000.00. This has been done without an Alzheimer's diagnosis and if she doesn't take this room she is out. Based on my, and the rest of my family's interactions with my stepmom, it is clear she is not in need of the care that the other residents of this unit require. It appears this facility has contracted with many outside customers for this new unit and in all likelihood for more rent than my stepmom was going to pay as a current resident. She loves living at Wingate and now is forced by circumstances to leave. If you are looking for an assisted living for your loved one skip this facility.

wingate lied to our family saying our loved one got both vaccinations. since she was sent to rehab…read moreand not discharged until after first dosage, Maria the wellness director told us she would get her first dose when other residents get their second shot and CVS would come back to give her and the other residents who missed first dose on a third date. after she was going to another facility her records showed she NEVER received second dose. we were led to believe she did. maria then said that there is no need to get both dosages. maria is not the CDC. we found out they never came back to give anyone who missed the first vaccine. that is dangerous to be lying to family saying she's fully vaccinated. seems like a lot of turnover with good employees. don't send family member to Wingate.

Excellent care, great offerings, up to date selections on display. Well thought out. Features are…read morecurrent.

My mother-in-law was a resident at Wingate Residences on the East Side for 2.5 years - for most of…read morethat time in a lovely apartment on the Assisted Living side. Our family was impressed with the caring floor staff, activities, meals, grounds, pool, and convenient location. When COVID hit, the facility did as much as they could to keep everyone safe during incredibly challenging circumstances. Unfortunately, near the end of Mom's time at Wingate, she had a sudden medical crisis that resulted in her being moved to the Memory Care side and put on hospice, just at the time a new Nursing Director named Misty Keough came on board there. Misty exhibited a very troubling ignorance about hospice, end of life care, and Alzheimer's. She was also horribly antagonistic toward our family and the hospice personnel. (Her unprofessional behavior was witnessed not just by our family and the hospice nurses, but also our private aides and members of her own floor staff.) In conversation with our family, Misty was demonstrably contemptuous of hospice care. On various occasions she referred to hospice, pro-hospice people, and the use of comfort meds on one's deathbed - as "euthanizers." Her gatekeeping behavior resulted in the truly horrible and unnecessary suffering of our mom on her deathbed. (Misty literally refused our aide's and family's requests and pleas for comfort meds on the last day of our Mom's life - until the hospice nurse forcefully confronted Misty. Misty actually threatened to kick me out of the building that day, when I reported our mom in distress.) In the days preceding Mom's death, when she could no longer swallow, the hospice nurse left specific orders to quit force-feeding her because it caused her to aspirate. Misty overruled that order and told her staff to continue - resulting in painful episodes of Mom choking and vomiting. The reason I'm not leaving a single star on this review is that to Corporate Wingate's credit, when their leaders found out about Misty's actions, they took the matter extremely seriously. The VP Chris Stack responded immediately - reassuring our family that Wingate as a company was not anti-hospice, and that the entire staff at Wingate would undergo extensive training so that this situation would never happen again. The Exec. Director Vincent Messina, to his credit, was also immediately receptive to hospice training for Misty and his staff. Last bit of advice - for families looking specifically for Memory Care - I would suggest you look at the Wingate Blackstone facility nearby instead. It's recently renovated, has two levels of memory care, and has a proper medical director/doctor on site.

Nice facility, well ran, staff top notch and residents were enjoying some entertainment. Well ranread more

Darlington Memory Lane has been an incredible support for our family throughout my mother's…read moredementia journey. From the very beginning of her diagnosis, the staff has taken such thoughtful, compassionate care of her. Their kindness and patience have made an incredibly difficult time much easier for our family. Kristen especially has gone above and beyond -- her dedication, communication, and genuine care do not go unnoticed. Knowing my mother is treated with dignity and respect gives me such peace of mind. I am truly grateful to the entire team at Darlington Memory Lane. Erika Allen

I called on behalf of my family member, I spoke with Melissa who barely seemed interested in the…read morebackground info but she'd said a bed was open. I told her how difficult my loved with dementia can be about bathing and she hung up on me. I thought maybe the phone disconnected, I tried to give her the benefit of the doubt but my daughter called to schedule a tour and the same woman was "yelling" at someone while on the phone and then told my daughter there was no bed. I'm sure I wouldn't place my parent there with this impression anyways!

As a healthcare professional I visit many assisted livings. This is by far one of the best. The…read morestaff is compassionate, educated and on top of everything. As far as housekeeping every time I am here someone is cleaning something. The place is immaculate. It's as beautiful as a hotel with an old country feel. I've been told by residents that reside here that the food is fantastic, and I would have to say they're right. If you come here around any mealtimes you will be greeted by tempting aromas. They're always doing something to keep they're residents engaged. There's always activities, outings, and people coming to perform. They even have someone bring baby goats. But the most important thing is people are happy here and they feel safe.

First, I want to say thank you to Ron, as he is one of the most caring, knowledgable staff members…read moreat the site. The facility is extremely clean, knows everyone by name and just all around great! When I walked in I knew this was the place for my mother! This is by far the best! Not only was the primary staff amazing, everyone down to the chef and the maintenance providers were extremely friendly and helpful. This facility made my assisted living search OHHHHHH SOOOOO SEAMLESS! I by far recommend this facility!

Son-in-law stayed for there for rehab. Place always smelled of urine and feces. Happy to leaveread more

This place is NOT up to par. Terrible meals…read moreNO doors to the bathrooms. Not renovated Family member needed constant care due to chest pains and falling. Was sent from Miriam hosp. Family member had chest pains and did not receive prompt care. The patient next to her and issues that werent taken care of.. One patient was screaming that she had to pee. Went to the nurse and her reply was " we will get to her?" Nurses are not active on the floor as they stay together talking. It is NOT a Serene environment of constant care.

I am typically not a person that writes reviews. I hardly ever read reviews. However, in this case…read moreI feel I should write a review for The Lighthouse at Lincoln. My wife has been a resident at The Lighthouse at Lincoln for a year now. She has received exceptional care and is very comfortable at the facility. The staff is so caring and attentive to all her needs. There is nothing harder than having to place your loved one in a memory care facility. In my case I held out for as long as I physically could before placing her in a memory facility. The first day you leave your loved one is very hard. You are never sure you have made the right decision. The staff at The Lighthouse at Lincoln made me feel very comfortable leaving my wife. They communicated with me that day as to how she was doing and for the next few days before I went back to visit her. The staff communicates on how my wife is doing with every visit. They are also concerned as to how I am doing. The most important part of leaving your loved one at a memory facility is how you as the caregiver feel. After a visit I feel very relieved knowing my wife is safe and well taken care of at The Lighthouse at Lincoln. Gary H