The service could be better. We waited for about thirty minutes to be seated and another thirty just to get drinks order. Was not the best service received, tried to switch to another waiter after being patient for so long. Then original waiter insinuated that we were not going to tip. read more

We visited this Dave & Busters location while visiting family on vacation. Arrived a bit before noon on a Sunday and it was very quiet with very few customers, which is out of the norm for my visits to D&B. The hostess was very nice and was able to get us seated very quickly. We only had appetizers as I don't particularly care for the food here; I only really come for my daughter who loves the games. Anywho, we only ordered appetizers: pizza, pretzels, mozzarella sticks, and chicken quesadillas. I was surprised at how good everything was and how quickly it came out. I guess it was because it was a slow time. I also had a margarita which was very good. Our server could have been a bit more attentive to clearing our dishes and refilling soft drinks/water, but overall he was good. There were a variety of sports playing on the TVs and we were seated in an area where we could view the NCAA track events which I appreciated. Bathrooms were decent, nothing really to complain about but they were clean so that was a plus. My daughter enjoyed the games, but I'm not sure if D&B changed the way you earn tickets because we were there for a long time playing and earned a lot but she only had enough tickets to get a pencil I think. We took her elsewhere to make up for the disappointment. Overall, this was one of the better visits to D&B that I have had. read more

They deserve a zero! The service was HORRENDOUS and the bar tenders can not mix drinks. The managers are useless. I was there for Thursday night football with 6 of my girlfriends. We never received any drinks worth drinking and the manager (s) didn't provide a solution!! DO NOT attend this location. I'm upset I didn't read the reviews before we went. Corporate Management, don't send a generic message, fix the problem!! You have a huge issue and will continue to lose money. read more

We had an Amazing time. We celebrated a friend's birthday! Food was great. The staff was great. Drinks was delicious! Room was beautiful! It was perfect! read more

Week day Happy Hour Review. Completely quiet during the early part of happy hour that starts at 4pm. I did not have the food but I did have t he drinks and they were strong and tasty. My female bartender was professional and friendly and I can not say the same for the male. He was rude and had a snarky attitude about him. For the most part all other staff females I enter acted with had a positive attitude and was whiling to assist my customer needs. The place looked clean for the most part. Bathroom was tidy and stocked. read more

Dave & Buster's Capitol Heights - Jameson Long Island Tea - Sports Bars Near Me - Capitol Heights, Maryland

DON'T COME TO THIS LOCATION!!! I have been trying to give this location the benefit of the doubt, but it's been several years. This location is just horrid. As usual I sat at the bar trying to flag the waitress for 15 minutes as she kept walking past us. The only reason I got my first drink is because another waitstaff recognized who I was so I asked her to make my drink-she instead got my waitresses attention (my friend was already there.) trying to flag down the manager Ron, the waitress, and the waitstaff that just sat there on her phone doing NOTHING we got a second drink. When we were done we tried again for a 3rd. I went to RON to explain our frustration and he replies "what you want me to do? (The one not working) is to service the tables only and is not to speak or engage with anyone at the bar and the bar isn't full so there isn't a lot of work needed to be done at the bar." I told him to get his boss in which he said they are gone for the weekend. I said that my bill needs to be left here until I speak with them as I'm not being serviced and I'm coming to him to see if he can step in. He went to get one of the 4 police officers they had available as he mentioned while laughing in my face instead of actually addressing this issue. I will never come back here and after that I will ensure that I speak to corporate and the GM as this happens to frequently. My bill should have been $200+ as I wanted food AND more drinks. It wasn't even half of that. I didn't even want to order food after as the wait for a drink showed me it would be even worse waiting on food. After we paid for the drinks the non working wait staff began to get irate and threatening towards me telling stuff like "I don't need to talk to you!" As she yelled in my direction so Ron and a few others held her back. This is when the officer asked me to leave as I was trying to approach her about her threats towards me. read more

Dave & Buster's Capitol Heights - Sports Bars Near Me - Capitol Heights, Maryland

I was a bit surprised after my visit today. I used to love D&B. The person at the front desk started the visit off a bit shaky. It seemed like we were bothering her. Then we were even more surprised to learn that so many games were broken. We spoke to the manager, Chris, but we were met with a lot of aggression, so we decided it was best to leave. But it was a very disappointing visit from start to finish. Some of the broken games include skee-ball, red cup challenge, and wicked tuna. The manager tried to show that some of the games work (I was still very much surprised by his attitude at this point; it wasn't a personal attack yet he was very upset by the critique and acted as if we were lying) but unfortunately he did not understand that some of the games were functioning (sporadically) while not awarding points or tickets. I hope things improve at the location. It could be such a fun place but unfortunately it wasn't today. The unpleasant interactions with the manager were more disappointing than the games. I also notice that unpleasant attitudes and broken games are themes along these reviews, with some being several months old, so D&B is definitely the problem. read more

Came here to grab a drink and kill some time. Will come back and update the review when I come for a full happy hour experience! But the drink was good! They have a good happy hour menu and also a ton of parking. read more

One star. Let me be clear; I saw the money on the register. If I was Spider-Man, Dave and Buster would've been two broke guys. read more

Dave & Buster's Capitol Heights - One star. Let me be clear; I saw the money on the register. If I was Spider-Man, Dave and Buster would've been two broke guys. - Sports Bars Near Me - Capitol Heights, Maryland

Hudson our Server & playing pool was the highlight of our visit. My inner kid came out of the gates when I was told we could play pool at D&B. I thought we were heading to the Silver Spring's location, yet ended up here in Columbia Heights. As soon as we walked in, I saw three (3) PG County Police Officers sitting in the corner eating. They did come in use though when not one, not two, yet three fights broke out amongst the same kid's birthday party...come adults get it together. As a football fanatic, I appreciate the massive TV screens surrounding the circular bar, yet the blue hue of lighting was not a good balance. We opted to sit in the bar area & waited a good 10 minutes before our Server came over & said he'd be right with us. Once he arrived, he stated we had to choose a place to order & eat as he could not deliver our food to us if were in the pool area...to the pool area we went. We reserved a pool table, got situated, our Server Hudson came over & gave us good service throughout our visit, especially with her attentiveness. Aside from the Eggplant Sandwich & a couple of Fried Foods to choose from, not much for a Veggie to choose from. I did appreciate the GM coming over to suggest some alternate aspects, yet still slim to none. I settled for a salad with a piece of Salmon, which took twice to prepare correctly, as the first salad came out with both Salmon & Chicken. Again good service from Hudson, yet I won't travel 45 minutes to return here, I'll try the Silver Spring's location next time. read more

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$18 for 2 drinks during "happy hour" when they are half off. We got the Hennessy strawberry Nirvana x2. Then when ur checking out the machine automatically goes to an 18% tip Asked for the avaocado club chicken sandwhich for a regular bun instead of a ciabatta and was told the kitchen wouldn't do it A lot of games out of order which sucks when it's already bare minimum as it is Serves are rude and you have to wait forever just for anything! ( we came a Monday night and it was slow!) read more

Went here on a Monday at noon. The place was not too busy however it still took 30 min for a server to come take our order. There were other tables waiting to order who walked out due to waiting too long also. Some of the other tables had dirty plates and food still sitting there 30 to 40 min from past customers who left. The food was about a 6 out of 10 quality also. The bread on my wifes cheesesteak was over toasted and rock hard. The games seemed good and maintained so I'll give them a plus there. Food wise it was a total wreck and I would never recommend this place. When I got my bill I also found out I had $8 of charges to activate the 3 cards I recieved with my eat and play combos. I would never recommend this location and plan to never return back here. read more

Dave & Buster's Capitol Heights - Sports Bars Near Me - Capitol Heights, Maryland

The games and such were a lot of fun for the kiddos. This one star rating is for the restaurant. We were a group of 10 (adults and children). The wait to eat was in excess of one hour. The wait to order food was in excess of a half an hour, then another long, long, long wait to receive our drinks, and once the arrived my cocktail was missing. Food arrived a very long time after ordering and repeatedly asking the waitress for an idea of when we could expect our meals to be served. All in all, an insulting bad experience. read more

No real complaints except PLEASE STOP GIVING OUT SINK WATER! If a child says water is nasty and they can tell it's from the sink, then that's sad. But read more

Could of been better. The food and drinks along with the server was excellent. But most of the games were broken or didn't work but takes the credit off the card. Will go to another location next time read more

Omg ! This place needs to shut down or needs new management who cares! These stars are so low I came because I was invited .. bar staff didn't check my ID I DO NOT LOOK OLD LOL! But anyways. Took forever for staff to check on us! so I went to the bar to get a drink ! could have walked away without paying !! my moms nachos were salty you know mainly black people come here TRYING TO GIVE US HYPERTENSION!! Terrible ! read more

We choose Dave and Busters for our daughters 6th birthday. Pre Covid it would've always been packed, honestly I prefer it now! lol my kids could run around and could play multiple games back to back. There was plenty staff cleaning the machines and the restrooms were fair. The waiting staff could've been better, once they delivered the food and other parties started arriving we weren't visited as much and we could've used napkins and refills. Other than that my daughter had a great time and she is asking to go back. Now- I didn't reserve a party section. Why? They wanted a guaranteed $800!! That's how much you would have to spend to have a party area. 15 people. I only had 12 kids. I had everyone meet us up there! I got cards for the kids to share, ordered pizza and fries, brought in our cupcakes and juice boxes. Kids had a great time. Parents got food and drinks on their own and EVERYONE was happy. Did we spend $800??? Nope! Spent maybe $300! The fact that they would require you to spend 800 os ridiculous!!! I would never have a party hosted by them. But we would go back for our kids to have fun our way! read more

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I love that they've updated the menu so that you can substitute any pasta dish for zoodles!!! As a keto/low-carb eater, this was a huge one for me!! On my last visit, the waiter's drink sever went down which left our waiter unable to serve our alcoholic drinks. Our waiter was Koby, he was awesome! Very polite, informative, patient and helpful. We suggested that maybe if we went to the bar, would we be able to get drinks? Instead, Koby worked it out and got my table's drinks for us and also gave us a discount for the inconvenience. And just to top it off.. my food was amazing. read more

Dave & Buster's Capitol Heights - Steak and shrimp linguini with zoodles instead of pasta. - Sports Bars Near Me - Capitol Heights, Maryland

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We came for a nice lunch on a Tuesday. Right around opening at 11. Parking lot had some cars by but not many. It was kind of empty inisde. Perfect if you are looking to come during a non busy time. This place is huge! We came just for lunch but seeing everything, I wanted to play games....next time! I really love the bar setup with the white chairs, the high tables, and booths available as well. I also saw what may have been a more private dining area or perhaps group seating. To our wonderful surprise our waitress Pinki let us know it's Taco Tuesday... perfect!!! Chicken or beef, soft or hard $2 each. Our appetizer choice had been solved! Tacos were good. Served with a side of sour cream. I tried crispy beef and chicken ones. The soft taco eater tried the same. They wete flavorful. I had tomato slices on mine which was a great idea! Less mess or me spilling taco fillings on myself For entrees I decided on the grilled steak salad. Flavor packed is exactly how I would describe it. Steak was seasoned well and cooked perfectlly. Sitting atop a nice bed of greens, grape tomatoes, blue cheese and candied pecans! The balsamic vinegar dressing added the extra umph. The chicken with pineapple Pico was also an almost pick for me. It looked so good too. My friend had a pasta dish with shrimp, steak crab maybe? He demolished it so sorry no pics. I wanted a bite, but I wasn't coming between a hungry man and his food. The meat was plentiful this was NOT just a plate of noodles. Service wasn't the speediest even with there being hardly any customers. Make sure you get what you need before the leave the table. We had to flag down a random employee to get dressing for my salad. We were trying to make this a quick in and out but it tool a while. Great spot for a group outing, a happy hour, or a good meal. Snow cone drinks. Try one! The menu is huge also our table had two menus with different items so look on to your friends' to be sure you don't miss anything. read more

Dave & Buster's Capitol Heights - Grilled steak salad. So delicious! - Sports Bars Near Me - Capitol Heights, Maryland

Service was slow, food was not good, for example my plant based burger bun tasted like it had been left out for a day. The weord thing was there was hardly anyone at this location, which puzzled our large party. read more

Service can be hit or miss but it's a nice for a gathering. I had a high school alumni gathering there!

I'm not sure why 40% of the game are not working here and there are no signs to let you know. Bar service is extremely slow regardless if it's busy or not. Food takes forever. I waited 15 minutes for water. I blame management for poor hiring and bad management. They need to be replaced. read more

One star is too much. Currently sitting at the bar waiting for our beverage that we ordered 15 minutes ago. This is by far one of the worst customer service experiences I have had.....ever. This is our third time coming to this location and it is always the same story. Walk in. Three patrons at the bar. 4 bartenders and an initial 30 minute wait to be greeted. 5 minutes to receive a menu. 15 minutes to get a drink. Receive your food. The bartenders don't come back. I'm unsure of if this is a franchise or corporation but the district manager needs to step in. You will make money due to location and lack of entertainment centers in the area BUT you will never get to peak performance much less year over year profit. I will travel the additional mileage to head to Hanover to receive better service - or to any of the other restaurants in the same vicinity. read more

Ok, third time is the charm. I'm official DONE AND OUT!!! Hubby and I went last night and sat there 20-30 minutes at the bar with NO ONE taking our order. Even had bartenders walking right past us. The layout of the bar with 1-2 bartenders only being able to see one side of the bar, lends to their laziness to walk around. Management obviously don't read these reviews! Beyond that, Management also doesn't frequent the repeatedly reported slow areas in the venue to facilitate improvement. This location is the most "ghetto" spot I've seen in the area. Sad! And PG police sit at the door?? That doesn't tell you everything??? Guess what folk---they don't sit at the door in Anne Arubdel's location. I don't have little kids---but no way I'd frequent this spot if I did. Something's bound to happen as this location continues to worsen. read more

Dave & Buster's Capitol Heights - Careful.....TWO totals shown! Second one has tip already included. Careful not to tip TWICE like I did. - Sports Bars Near Me - Capitol Heights, Maryland

Came here tonight to celebrate my nephews birthday so he could have fun, To start off when our server came over he asked us what we wanted to eat and didn't even ask if we wanted anything other than water to drink he took our orders and left (i believe the host brought water). After we got our food he never showed up again until he was waved down to get some drinks. He never showed up again until he brought the check out to us without even asking if we wanted a desert (which we wanted for my nephew ofc). Food was good but there was trash all over the place including the entrance of the bathroom had vomit on the floor and was just covered up with paper towels, i saw multiple employees walk by and ignored it. Including the bathrooms were extremely dirty with paper towels and toilet paper all over the place with also witnessing an employee seeing in the bathrooms stalls and doing nothing about it. There was also a 20% automatic gratuity added to our check of 4 people without ANY notice. It was disgusting. Its very sad to come and try to celebrate my nephews birthday and it has to be this disappointing. read more

Wings are decent. Service is really bad unfortunately.. I can't blame the servers because it's literally only 2 working like 15 tables! Didn't get some items we ordered and drinks... Yoo we have to do better in our community. DAVE AND BUSTERS MANAGEMENT IN CAPITOL HEIGHTS ... PLEASE RE EVALUATE YOUR SERVICE PROPOSAL! You have so much hope but you will lose every single customer if you don't take service serious!! Wish you well. - Brown Girl read more

Dave & Buster's Capitol Heights - Sports Bars Near Me - Capitol Heights, Maryland

Evening of Saturday, August 15 was the First outing in a long time since Covid and we decided to give Dave and Buster's At Ritchie Station a try. It was pretty scary. Never got out the car because When we arrived we found large unmanaged crowds of younger people outside and crowed inside the interior doors definitely NOT socially distance ( in or out), and majority not masked. The local police were present in front of the building and apparently an altercation broke out within the establishment because more police arrived with sirens on And surrounded the building. We decided to just sit in the parking lot and watch to find the crowds not being contained by the police and at one point the police over the loud speaker advising the groups of youth to leave the parking lot or they would be arrested. Some officers even pulled out the pepper spray canisters to run kids down the drive way. After 30 minutes I called inside to ask the capacity and was told Capacity is approved for 1000 people. (Eyes bugged out my head) Now I know we are in Covid and I know I watch the news and stores are still counting people to enter why a restaurant /game room would be allowed 1000 occupants . Isn't this a large group gathering. The news just highlighted a story on a pool party in upper Marlboro mansion with droves of people just hanging out and socializing. Today at Dave and busters was no different just no swimming pool. This is unacceptable, And Unprofessional business behavior especially during this season of pandemic. There should be more controlled method for receiving guest . Where are the methods for safety and abiding the law? Where was the 6ft tape marks or control of the outside crowds . We wonder why our numbers aren't dropping faster in Prince George's County....this is why. I mean Even six flags is doing reservations to control the crowds. This matter is Very serious and should be looked into. read more

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Well..never again! Stopping in on a Sunday after a Redskins game and Dallas was still Playing we expected it to be busy..so the wait to get service wasn't an issue..my issue is with management. Please do not make your guests wait and then have the employees tell them that the specials that are posted all around the restaurant and enclosed within the menu aren't available any longer. I can see perhaps the website being behind..but really! And then when speaking with management the uncaring attitude was just the cherry on top of the "Never returning sundae" which is a shame because I was planning my birthday party there with one of their event coordinators..sorry..not anymore. 4/5/18 well thought we would give it another try and nope still just as bad as the first time. 5:00pm on a Thursday and the place was a mess. Floors not swept..it was just a mess..no other way to put it. No Manager visible..so no control evident.. read more

This place is lucky that we can't give them zero stars. The food came out very good for a place oriented around games, but the dining staff is terrible. Even at low capacity, the times between our waiter checking in with us were painfully long. "Management" was walking back and forth observing instead of being aware of the long waits and helping out. Nothing more to say beyond a good meal tainted by uncaring staff. Atmosphere: 4/5 (it's an arcade) Food: 4/5 Service: 0/5 read more

Horrible experience. The bar tenders were ignoring me. Mia one of the bartenders was so rude and had a horrible tone with me a Attitude. I waited 20 mins at the bar for someone to talk to me and 10 mins for my drink. A lemon drop- and it was horrible. Worst lemon drop I've ever had in my life. Just an insult. Do not come here. All servers were rude. Everyone looked like they hated thier jobs and took it out on the customers. I'll never step foot at this location. I've never felt so unwanted at a place I'm SPENDING MY MONEY at. Ridiculous. read more

Terrible food service and the manager there sucks. Very disrespectful and rude. I asked for my checks to be split and manager caught an attitude. The food there is average like you can honestly find better food at your local Safeway fr. The games there are fun but there are always games out of service and the prize area needs better items. They increase prices for the play card but can't get better prices. The area is very ghetto and there is always a cops standing by the door. Unfortunately, I can't remember that manager name but when I do, I will be sure to provide people with that information. read more

My overall experience in here the other day was very much rude and unpleasant , I normally like coming in for the happy hours and enjoy myself at the bar while I let the kids go play games , but after visiting the other day I will not be coming to this particular one no more and all of the staff smells or look like they been smoking marijuana like it literally stink and very much Unprofessional , when I set at the bar young lady with dreads walk up smelling like marijuana , I don't have a problem with people smoking , but I got a problem with this being a kids place why are there drugs all threw out the building also reeks of marijuana on the side and the back of the building like people are smoking out in the parking lot , Springfield will be my go to for now it's alittle farther but at lease the environment is better and withstanding read more

Visited on a rainy Saturday, just after the New Year holiday. The place was busy, likely because of the inclement weather. The bar and surrounding tables were full (they are first come, first serve) and the wait for the other table areas exceeded the one hour mark. We opted to get on the waiting list but before we could settle into playing games, a manager - I think? - sat us in a section. He said he was getting a second server to assist. Looking back, we should have left. The server tried her best but everything was lacking - from the time it took to get a menu, to me having to get my own silverware, to the food coming out cold, to having to wait an incredibly long time for drinks from the bar. The experience was just not worth it. After spending 3 hours just trying to get through dinner, we left without playing any games. Two people in our group of four attempted to use the restroom and returned to report that both the men's and women's restrooms were shut down; patrons were being directed to the employee restroom. On a lighter note, D&B has plenty of televisions to watch the latest sports event. Would definitely NOT return to this location. read more