Waited about 25mins for a server. Watched at least one table, which arrived after us, get a server. They ended up completing their meal before we got any food. Server Mike- very pleasant and apologized for it taking so long to get a server and explained they were short staffed Sever Gabe- not our sever, but walked past our table multiple times. I think it's up to the manager or host to assign a server. But I think he straight up ignored us ..... Disrespectful read more

Dave & Buster's - The table for 6 people after an hour of waiting for food. 3plates came out 15mins later.... The other 3 still unserved....we left - American Near Me - Hanover, Maryland

Ate here for dinner on 12/29/23. Service was extremely badddd. first of all we ordered food and drinks for the kids and drinks for us before the adults ordered their meal. The food comes out for the kids before we even received water or drinks for the table. My daughter nearly choked on the chicken nuggets because we still had not received drinks. I had to go to the bar to ask for water because there was no staff walking by to help. We had been in the restaurant for at least 30 min at this point. When we waved the manager to come to the table he said give me 10 sec and never came over. He came at least 30min later saying I forgot and what did we need. I did not even give him eye contact because that is unacceptable. literally 45min later we received drinks. Can you imagine. And it was not even crowded on a Friday night at 7:15 when we got there. There were plenty of open tables. They blamed it on short staff. Well short staff is not acceptable when it comes to taking care of patrons, with something simple as giving drinks. Would NEVER go back. Again the manager needs some training of his own. read more

Came to this location last weekend and I must say I like this location better than the other one in Capitol Heights, MD. Why? The food and drinks came out in a timely matter. The service was good and the server was honest about the menu. I had my options of drinks, he was BRUTALLY Honest (Drink is not strong, etc) Plus the bonus is how the casino is right around the corner. I'll definitely be back to this location. read more

Food: terrible. Slow staff and the food made us all sick Games: not too bad, nice selection. We had fun. read more

Our grandkids are off for winter break and we promised them that we would take them to Dave & Buster's. We learned by trial and error that it's better to go early to beat the crowd. My family had a blast playing the games with hardly any wait time. Afterwards, we decided to have lunch at the restaurant and our experience there was completely different! We had to wait entirely too long for someone to greet us to be seated. Once seated, we had to wait even longer for our server, who ended up being the same person who sat us. We ordered simple drinks and they took forever! My husband ordered a strawberry lemonade and it came out in a very small cup! He asked about refills to which he was told, "No refills." I said, "Even with this small cup?" We were told that he was served that size because he ordered his drink without ice. Seriously?? She asked if he would like something else? He settled on a pink lemonade. We were charged for both drinks ($3.99 & $2.99). The food, which also took a long time, was not hot. We had to wait a little longer for sauce and ketchup. Everyone enjoyed their food except for me! I got the cheesesteak sliders, with chicken tenders and fries! The top layer of the bread was way too crunchy and the fries were not hot. If you are going to charge these high prices, we should expect to receive quality service and a quality product. My husband and I were very disappointed! Thankfully, our grandkids are too young for any of this to even matter! read more

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While visiting Hanover last weekend, my husband and I stopped there after leaving the casino and had so much fun. He'd never been to a Dave & Buster's before, but I've been to the one in Philadelphia, Pa. 3 times. Anyway, the staff was very friendly upon entering and it was clean. We enjoyed playing games and clowning around with people for a lil while, then left. read more

Horrible. We waited 5 mins and no one was at the front to seat us. One lady looked over and said oh you can seat over here and someone would be with you shortly. Waited 10 minutes and no one showed up. So we walked out. No one should ever go to a business that doesn't value its customers. Since they didn't have time for us I'm not gonna waste my time on them. WONT BE BACK HERE!! read more

Who doesn't love Dave & Buster's ?! I will always be a kid at heart. When I say that me and my husband stop at Chuck E Cheese every once in a while to play the arcade games, I'm not joking. So this place is awesome because it's basically chuck e cheese for adults (although its great for kids, too). They have this cool system where all your coins/tickets go onto a card. So you don't have to worry about hauling around buckets coins and yards of tickets. I have to say that I like this location better than the one that just opened in Captiol Heights, although its farther away from me. In my opinion, the crowd here is better. And I haven't actually counted, but I feel like there's more games here. I like the location because since it's a little over an hour and a half from me, I can make a day trip out of coming here. Once I'm done at D&B, I have plenty more to do in the big mall that it's located in, and I can enjoy the rest of my night without having to drive anywhere else. As far as food goes, I wouldn't eat here. It's great for games, but just judging by the general reviews in regards to their food, it's usually not good. That being said, I've never tried it either. So who knows, but it's great for a date or a party entertainment wise. read more

Came here to have a good time with my family, we wanted to have dinner first and place some games. The service was horrible very unpleasant experience, the server was cursing about me asking to cancel my order while getting the plates from the table beside us not loud but enough for us to hear her, i was able to get 1 plate of 4 and all the drinks I was still charged for my full order and she even took my receipt, I knew when I checked my mobile bank app the. The food took a while, and when I wanted to ask for salt the serve rolled her eyes, my snow globe was all watered down, I just wanted my salt and return the watered down drink, but after how the server reacted I canceled the order because she was very unpleasant and I felt unwelcome. when I saw the charge, she knew why I requested a manager, yet she did not have the integrity to tell me about the mistake before I even walked out. She said it was due to having to try my card 3 times and again she knew this and did not tell me I could have walked out and charged for meals I did not eat. Very disappointed with our over all experience here. I have to add that the manager was understanding and made it right so I did appreciate him making us feel heard. I'm the end We did not want to stay in the establishment we headed over to yard house to get our dinner instead. read more

Went here last night for a birthday. Waited fifteen minutes to even be acknowledged to buy a card and load it with points. My mother in law bought two cards but they only loaded one. It was packed with children-- think the Chuck E Cheese of your nightmares. A kid actually chucked a skeeball next to the game I was playing and when I went to get it for him he ran to where I was, pressed "Play Again" on my card and started playing. Another customer actually complained to management for standing in line at one game for over forty five minutes while pre teens held it up doing whatever (it was an enclosed 3D game) My food was good, but it took an hour after ordering to get it. I understand it was busy, but our waiter actually said twice it was ready and he was going to get it, then would disappear for another twenty minutes. When we did get our food, my wife received the wrong order. Other than that, we did have a fun time and it's easy (though not exactly cheap) to accumulate tickets. Actually would go again because the games were fun, but maybe when the little monsters are back in school and can't stay out until midnight. read more

So we came here around 3:30 wasnt crowed but we still had to wait for our server. .. the drinks tasted non alcholic my order was incorrect. No fault of the waiter just the damn cooking staff not paying attention. My food was horrible. read more

Dave & Buster's - Dont order the New parmesan spinach - American Near Me - Hanover, Maryland

I really want to give this place 5-stars. Trust me, I do. Who doesn't like bowling, arcade games, and prizes? However, I find it difficult to rate this place anything above average considering how many times I've had to stand up while eating because I couldn't find a table or a seat at the bar. Something has to be done to accommodate those dining. Don't get me wrong, their food is great. Just not great enough to stand up for. read more

Went to the one in White Marsh and this one blew it away. Was much bigger, has a bowling alley and pool tables that the others don't, and the service here was like night and day. Ask for Toya at the bar. She really made our night. The attitude of your bartender can really make or break your night and she def had amazing customer service and a happy and joyful spirit. I'm just compelled to write a review because of the experience we had on her behalf. We will be back tomorrow! read more

The main reason why I'm now giving this experience one star is because the waiter was very nice and tried his best. However we waited over an hour and a half for everyone to get their food, not to mention it didn't turn out the way it was expected as all #nothinglikethemenu read more

Dave & Buster's - My friend put her burger on the plate because it shouldn't been this pink. This was the buffalo burger. - American Near Me - Hanover, Maryland

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Drove from NYC to hang out with family and friends and we decided to hit up DAVE and Busters. I got the lettuce tacos which was a healthier option since I've been on a diet and I must say they were really good. The service was a little slow which I couldn't understand because it was not as pack. This place is good for large or small groups especially when you offer Food, Drinks and games. read more

horrible service, forgetful waiters, water downed drinks. The only reason why I came here because I used a geoupin for the kids to play. You can never find your waitress and the food is always cold or too microwaveable hot! The CEO needs to revamp this whole chain because they are all like this. Trash!!!! if it wasn't for the groupon in would not be here. read more

Hostess and Bartenders has little to no customer service. I dont recommend coming to Dave and Buster's at Arundel.

As far as games and atmosphere go this place is nice, but if we're talking food i'll pass. I'm all for a good food adventure, but the menu here is just ridiculous. The menu here literally reads like a man vs food gauntlet challenge. The few things on the menu that do look decent, only look decent on the menu. I ordered the steak lobster and shrimp pasta during my last visit and i'm still searching for the lobster. It must have been under 1 of my 2 pieces of shrimp, or it got thrown out with the dry overcooked cardboard like pieces of steak that I had to have sent back after I had ordered medium rare. My son got a quesadilla, which they served with a random side of mayo which was kind of gross. I just wasn't feeling this place at all. Maybe next time i'll eat somewhere else before we do game night with the kids. The food was just not up to par. read more

Pros: great food and food prices. I did the eat and play for 29.19 including tax and tip. I for the Golden fingers meal with a $20 play card. This for me was a far price. It happened to be a Wednesday so the games were also half price so this made the experience even better. It was very clean and the bathrooms were presentable. Con: you had to sit yourself in the game room which was fine but I was sitting over 15 minutes before a waitress made her way to my table which made me extremely annoyed. And the first thing she says is, "oh someone already took your order." I'm like no ma'am they didn't I just been sitting here for over 10 minutes. This was my only disappointing aspect to the visit however first impressions really do make a difference. read more

What happened to this place? This use to be a fun place for adults to chill, get a good drink, watch a game or play a game or two. Now when you enter it's filthy, over run by kids and literally slaps you in the face with a strong smell of feet, butt, underarms and sweaty moldy socks! The place was so dirty I actually didn't even want to touch the games of fear of what I might pull back with. The staff seem overwhelmed with the crowds. There was no place to sit and the wait times for bowling and more of the adult activities were up to two hours. No thank I'll pass! read more

I went to this place yesterday with a number of kids and their parents. The kids had a blast, while we snacked at the restaurant. This restaurant is a good combinations if you want to take your kids out, while you relax and have a drink. A bit noisy, but that is fine. You can always step out into the mall to take a break from the noise. read more

can somebody explain to me how come all the workers who works here are miserable! why is everyone who works at dave &a busters so mean?! also stay away from the bathroom....i almost died going in there. it is so filty and it smells horrible!! read more

Ever run out of ideas of things to do on a date outside of the same ole boring dinner and movies? WELL, enter Dave and Buster's. Let's be clear, D&B is NOT some glamorous and pristine establishment. It's loud, crowded with tons of teens and hygienically questionable. The service is crappy and the food takes forever along with being a miss way more than a hit. Trying to park quickly turns into a rat race for any open space. All of that being said, when you're with your date/friend/fiance/spouse/partner/mistress/fwb/fb/sugar mama/daddy, etc. and want to engage in an activity that doesn't involve handcuffs, chocolate syrup and an NC-17 rating......games anyone? D&B is a massive open space full of games. There are standard race car and shoot 'em up games, skeeball, air hockey, basketball games, etc. There's a roller coaster simulator ride. There's a bowing alley. Plenty of televisions and a full bar area. There are booths in the game area where you can sit down and order food or dessert if you get hungry (best bet is some appetizers and dessert). There's also a whole separate dining room with full bar right next to the game room although there's typically a long wait. Basically everything you can need for a couple of hours of competitive fun. Warning: Fellas if you decide you want to play the basketball games with your romantic interest, be aware that there's probably a line of people standing behind you, watching. Point is be ready to WIN cuz if your girl beats you, rest assured people will know who is really wearing the pants...... Tip: If you plan on impressing your date or just want to have some good food, eat elsewhere. There's a Red Lobster, Longhorn, Olive Garden and Friday's less than 2 minutes driving from D&B. Additionally, you could drive to Columbia (10-15 minutes away) and have better quality options with more variety. read more

I hope this was just an off day. We were in the mall and decided to stop in for a quick bite and let my kids play some games. Before I begin This rating is solely based on our dinning experience. The staff in the game room was friendly and helpful. Now on to the restaurant area. The service was horrible!!! We came in around 1:30pm today and were only one of 2 tables seated. It took nearly 20 min for the waitress to come over. She couldn't answer any basic questions about the menu selections and stated that she had only been there a few weeks. So we ordered a kids meal and basic cheese burgers, which took forever and the food arrived luke warm from another server. I noticed we didn't have ketchup and napkins, so I gestured over to our server who was sitting at a corner table eating. She looked up dismissively and returned to stuffing her face. Another server caught my eye and I had her bring the items. 30 minutes later and our server never came back to check on us. We ended up logging on to the app to pay our bill and once we started to get up the waitress comes back and says did you need something. I was so over it. This was one of our first dinning out experiences post COVID and I was sadly disappointed. read more

Worst service at the billiard tables. They take so long with the drinks then serve them warm.

I always wonder why I offer to take my kids here. Dave and Busters used to be a great place to go and have some fun, but as soon as I'm ready to walk in, I'm just as ready to walk right back out. The power cards that you have to buy are a rip off. The tickets cost too much to put on your power card and the prizes that you win are useless and cheap. After spending close to $200 for 5 boys to play games all they ended up with was a few pieces of candy and cheap toys. In order to get a good prize you need at least 30,000 points which will cost you several hundred dollars. The food in the restaurant is just ok and isn't anything to get excited for. This was my last time coming to this place because I always end up with empty pockets and nothing positive to say about it afterwards. read more

I have been a fan of Dave & Buster's ever since I moved to the states. I mean it's like a "grown up" Chuckie Cheese. Although there are kids there on occasion, if you stay pretty late, it becomes purely couples and groups of friends reliving their childhood memories together. So shall we start with the games? I have only one complaint, there have seem to be quite a few games with errors and glitches lately at this location, mainly the ones that intrigue me to play, so that's the only fix but now that we got that out of the way, I FREAKING LOVE THIS PLACE!!! They have everything, racing, basketball (which I won against my date....every time ::brushes shoulders off:: haha, horse racing, Dance Dance Revolution, PacMan, and even a life size Connect Four! That is always my first stop. :D There is also a bar in the middle of the game room so if you need some liquid cougar in-between games, it's conveniently located in center. They also have pool tables in the back for those who want to play. Now to the food, my favorite of course :P. The food is always great here! Typical bar food with some wannabe upscale entrees. I always get the philly cheesesteak or the wings. They are very tasty! As far as drinks, their Hawaiian Mai Tais are to die for. They are perfectly mixed every time and extremely strong! Dave and Busters, specifically this location, is a great place to come with friends, family, or to go on a fun little date. You can't help but have fun and the staff is pretty attentive. Even if you just want to enjoy the food, drinks, and hugeeeeee TV screens they have in their dining area, you will definitely enjoy it. Come on, be a kid again! :D Favs: Connect Four! & Mai Tais Would Change: Availability of working games.... :( read more

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If Chuck E Cheese is a casino for kids, then this place is Vegas to my five year old. About a decade ago, I would've thought of this place as being primarily for adults, but now that the machines give out tickets for prizes...It's a grown and sexy Chuck E Cheese (Charles E Cheese?) They have a great assortment of games although they are pretty expensive. The accountant in me can't help but see the point system as a clever way to distract people from how much they're paying. It's been this way since they first opened so I can't complain. I get around the price by only coming when they send an email promotion (which is pretty often). Usually you get double points if you spend at least $20. The staff is pretty nice. A manager gave me way more points than I was due because he said he wanted my daughter to have a nice time. About two weeks ago, I came here with about 100 of my ninth graders. They really took care of us. We had a buffet in one of the banquet rooms, and the kids loved the food (chicken fingers, pizza bites, pigs in a blanket, etc). They also did something cool where the kids not only got money on their cards, but they also had the games color coded. One color would take money off the card while the other was free unlimited games. Anything that dispensed tickets cost money, but the racing, shooting, and flying games were all free. Coming from a Title I school with a majority of low income kids, I think that was a very nice set up. We had a blast. read more

Where do I begin? 1. The greeter at the desk was so rude. 2. The employees are rude. Nobody wants to work. On the restaurant side the hostess is lazy. They don't even walk you to your table, they just hand you your menus and tell you where to sit. Terrible! 3.server was excellent food was sub par 4. Games and atmosphere was great 5. A place for children and families 6. Prize selection is terrible and unorganized. A chaotic mess. Chuck E. Cheese has better organization than this place. For the games I would give it 4 stars but mix in the rude employees, terrible service and disorganization I give it a 2. All in all, not sure I would come back until some changes were made. Specifically hiring people that want to work and organizing the prizes. Also, having more than 1 person at the prize claim counter. Perhaps a regional manager needs to take a trip there and see what needs to make this place phenomenal. read more

As an arcade, this place is pretty cool, but it doesn't advertise itself as "just an arcade" ... this place sells itself on dinner, drinks, and more. I went to eat at their one of many dining areas determined by the sheer lack of available seating and found a seat directly in front of a group of bar tenders. Sitting there for 5 minutes looking at them wasn't enough to get their attention although they shifted their glance in my direction once or twice. I actually had to ask for a menu, to which the one guy throws a menu my way - not a word of "Oh I'm sorry I've completely ignored you sitting directly in front of me salivating" or anything. In the corner, I noticed a sticker reading "For your convenience, a 16% gratuity has been added to your check." So before I've even made an order, the wait staff could care less about giving me the time of day. For which I will NEVER eat at this place. What a joke. read more

Update: Well more like additional info...I rushed writing that review but will provide you with more details. This place sucks. Plain and simple. The games are from 1999 and poorly maintained. You'll find a lot of games do not work. Also since electronics put off a lot of heat, the place is always warm and smell absolutely awful. Yes, there are lots of ghetto people and hoodlums running around so ladies, be careful and watch your purse. Drinks there are over priced. $5 for a regular bottle of bud light... not the 16oz aluminum pint, but just the crappy 12oz glass bottles that should be $3... while that does not sound like much, it's pure principle behind the matter that it is strictly price gouging. The food there is nothing better than what you would find at Applebees or TGI Fridays. The prizes are pretty worthless but that's expected. Just gives you that glimpse of hope to try and win a ton of tickets... knowing very well that that 1,435,039 tickets it takes to get the Xbox One will probably come out to being $5,000 invested in playing Tower of Power. Look if you're going to go here. Put $20 on a card and when that runs out... leave. Give your tickets (if you played that kind of game) to some 8yr old while you're walking out the door. Watching the kid be happy that you just gave him/her some free tickets probably the best thing you'd get out of this dump. read more

Oh my goodness...I don't even know where to start (insert hands on my head/pulling hair emoji). Every time I walk in I want to walk directly out. No joke. From the horrible bad mouthed hostess at the parking lot entrance, to the overpriced drinks at all the bars, smelly bowling shoes, crazy screaming unattended children, foul mouths running wild, tasteless overpriced food, bacteria infested bathrooms that seem to never be cleaned and overall stench of the entire place has me begging to never come here again. Whoops! Can't forget how freaking HOT it is in here and I know I am NOT crazy since the amount of ambulances outside the entrance says enough--either fights occur or they are just passing out from heat exhaustion. read more

Make sure you check your receipt before you leave. They will over bill you by $30-40 . Ordering food and add to your bill. My server name is Janae. She was high read more

I'm there quite a bit. An issue I see is the bowling and billiards giving up your ID card. When people of age want to drink then get get asked for their ID it's at the counter for billiards or bowling, then the bartender has to waste time going over to check. Not everyone wants to wait on the waiter(bc some of the bums you have are slow as fuck) and just want a quick drink. Develop a system where you give a stamp or wrist band for verification. Since they want to make all these changes and stuff make it easier for the customers because those are the ones that matter first right?! Another thing, I know in Hawaii after 9-10pm no one under 21 is permitted. I understand the place is connected to the mall and families want to come in after shopping, come on now this is no place for kids after 10pm on a weekend given the type of crowd that's there and to add how some are dressed. read more

I like it here. The food was pretty good. We came here to pass the time away. I would have given it 5 stars but our waiter went MIA and they were not busy on a Tuesday night. read more

Dave & Buster's - Triple play, chicken strips, fish and chips and shrimp - American Near Me - Hanover, Maryland

I've been to this Dave & Buster's a few times for business events and maybe 2 or 3 times for personal outings. I only recall eating at the meetings so the food portion of my review is based upon those experiences.. The PROs -service appeared prompt -bowling alley was OK -salad served was prepared nicely The CONs -unless you arrive early, the parking lot is horrible -the continental breakfast was nasty (bagels were dry as hell and flavorless) -didn't provide any water with breakfast (why????) -the temperature in the meeting room was almost colder inside than it was outside on a winter's day (most of my co-workers had on their jackets the entire meeting...and we requested countless times for the staff to raise the temp!!) -skewered shrimp was very salty and hard to get off the skewer -the cookies served were hard, appeared almost burnt Overall, I'd never return here unless it was for a work event and had no choice. read more

Coming to eat here is a complete JOKE! My wife, son and I were seated by a random person that works there because the hostess at the time was in the back eating real quick (according to the random gentleman). No menus no silverware. Really? Moving along, so we're seated and our server (Hope) comes to the table with menus to take our orders. My wife ordered nachos, my son got the kids Mac and cheese while I ordered a classic cheeseburger. Still no silverware. Our server Hope never asked me how I wanted my burger so I waited to see if she would. Realizing that she wouldn't, I stopped her before she left the table to request my burger well done. Noted. My son's Mac and cheese and the wife's nachos makes it to the table precisely 20 minutes from when we first ordered. How did the nachos come to the table UNDERCOOKED? that's a question for the chef. At this point I had to ask for silverware. My wife was so turned off from ordering anything else NOT because of the nachos, but because nothing was offered in substitution. You would think if a dish was somehow made wrong, an establishment would recognize it, offer an apology and/or offer something in place of the dish. An apology was given. 15 semi odd minutes later my burger comes out pinker than the panther himself! No thanks. Only person enjoying their meal is my son. I ask to speak to the manager generally because we sat there for 45mins to watch my son eat. The manager offered her apology but nothing more. Still I was presented with the bill lol. I had to ASK the manager if she could take the kids Mac and cheese off the bill (the least that could've been done imo). I shouldn't have had to ask but I did, and willingly the manager obliged. Overall the experience sucked. It's my fault for expecting the usual good experience I get while I'm home in New Jersey. Silly me. read more

Ok, I really hate to give one star to a place I've known and loved for over 2 decades but I have to. The new policy at Dave & Busters Arundel Mills is to charge its customers a 16% gratuity fee no matter the party size. Now for large parties I know that most restaurants tack on a gratuity and we all know that's because large groups usually suck when it comes to tipping but to tell me I have to tip for mediocre food and excruciatingly slow service when there's just me and a 4 year old at the table is just ridiculous. Now what really chapped my butt was this used car salesman masquerading as a manager lying to my face repeatedly. He started out by saying that they were doing this because "Every other restaurant was doing it". I don't know about you but that just makes me think back to mom and the classic "If everyone else jumped off a cliff would you?". So when I called the manager a liar he caved and went to "well my wait staff only makes $3.00 per hour" to which I again told him "I don't care, if they aren't getting tips either they suck or your food does and from my lunch I don't think they are the issue". I believe they are hurting as I usually don't see many people eating there and their busiest day is Wednesday when games are half price. I just will not go back, at least to this location, and think their GM should really think twice before she hires off the car lots again. read more

The only thing I can say positive is that the food is pretty good!! This place needs a good cleaning!! Menus were sticky and crusty, the bathrooms are disgusting!! I think the Health Department would not like it at all!! read more

As a mom to a son who loves Dave and Busters I stopped in around 5 pm on New Year's Eve to relax after an appointment in the Mall. It was shift change time so I encountered two bartenders the first of whom honestly was about to get off and could care less about taking my order the 2nd guy seemed friendly enough until I told him I didn't like the Avocado Toast with Mexican Sweet Corn at which time he asked why I didn't like it and I told him it wasn't the same as the menu described at which time he tried to argue with me that it was exactly the same needless to say my son and I will not be back and this jerk received no tip. read more