The worst experience ever!! I walked in for a dress my future sister in-law liked since I promised her a wedding dress as a gift. I just bought the dress and some other accessories and I didn't even look at the dress closely thinking it's new! Boy I was soooo wrong! After I got home i took the dress out to try it on and guess what?? It's a second hand dress!! there is lipstick and foundation stain on the dress and the zipper is broken.. all the beads were loose and a lot of them were missing! There was a section where the entire stitch was ripped! All in all I really felt like I got the dress from a thrift shop. Mind you the dress is a gift and the bride is expecting it to be perfect. By perfect I also mean NEW!! After I called them back and told them the issues about the dress they were like "oh bring it back.. we will give it to the alteration department and they will change the zipper and everything!" what the heck!! I'm saying the dress is a second hand!! is that a normal thing in David's bridal? To act like a cheap thrift shop??!!! I returned it the very next day and they have a no refund policy for an off the rack purchase and i was ready for a fight of my life!! But they returned it with no problem... I guess they know they suck!!!! Please DO NOT GO THERE YOU WILL BE DISAPPOINTED BIG TIME! read more

I went to this store to try on bridesmaids dresses. It was a disappointing experience. The three dresses I needed to try on were not available in my size or color and at least one of the dresses wasn't even the exact style I was supposed to try. David's Bridal should have a product locator on their website. I don't expect them to carry every size, color, and length for every style, but it would be incredibly helpful if I can see online which nearby store stocks the dress that I need. It would save me a pointless trip. My consultant was inattentive. It's not like she was helping other customers. It was mid-week, early afternoon. She was just busy complaining with another consultant about something. I had to track her down to get help with the zipper and sash. I forgot her name. She was an older lady with an accent. I went to the store a second time to try a different dress. Of course, they didn't have the dress in stock at all. The lady who helped me was very nice, but still my experiences with David's Bridal are disappointing mostly because the dresses I needed to try on were not in stock. read more

The service that I have received at this location was the absolute worst! From beginning until end... In the pre-planning phase, the associate I was working gave me the wrong information on the exact name of the color my bridesmaid dresses ( then she gave me the biggest attitude when I tried to correct her since I saw the name listed on the tag)... I called a few times to change this in the system but each time one of my bridesmaids went to try on their dress, the system was never updated A few girls get their dresses and some had stains, missing hooks, and unraveling fabric. During pick up, we had to send it back and wait for another shipment for replacement dress. They were going to ship them directly to their houses for the "inconvenience" but of course that didn't happen. This delayed the process even more since they have to send it out AGAIN but when they arrived to the houses, there were other things wrong with them as well! We asked if we could get a discount on alterations because we weren't about to spend more money with them given everything we've been through... but the store manager said there was nothing they could do. Overall, would never use David's bridal again! Service was horrible and even when we stuck it out with them, they didn't offer us options to make it right... I believe in giving companies second chances, but we should've went else where after the first challenge we had with the associates at this specific location... Please learn from my experience and avoid using David's bridal. read more

I went here with my friend/bride-to-be after a disaterous appointment at Hannelore's. Everyone was friendly and my friend had a much better experience. They do have a wide selection of dresses and a large clearance section too. The place was clean and organized well. They also have a great bridesmaid selection of dress types and colors. I wasn't too keen on the styles of dresses they had but for the prices they are nice. I also like their sizes are 'normal' and they have dresses for every body type so women can feel comfortable trying on a dress for their big day! read more

I have mixed reviews about this particular David's Bridal... I had phenomenal service from Stephanie when I had to order a bridesmaid dress on the fly. She ordered and got one shipped from Florida for me. She was and still remains awesome. She also recognizes me every time i go in and it makes me happy. Anyway, I bought my wedding dress here and I loved it. The only problem with it is that the neckline was straight across and I really wanted a sweetheart cut. The consultant told me "Alterations can take care of it. They can do anything you want." Well I get to alterations 2 months til my wedding date and alterations told me that they could NOT make it a sweetheart cut because of the frontal pleats in the dress. They said they could TRY bunching it but could not guarantee that it would look good. Since that was not a ringing endorsement, I had my first bridal moment meltdown. I was extremely frustrated and angry but staff handled it well. I was able to evenly exchange the dress with another dress. I ordered it a few days later and just completed my alterations. I had mixed feelings about trusting staff here until I met Silke in alterations. I met with Silke, the woman who originally observed my meltdown, and she was fantastic. I was hesitant about judgement being a bride that was crying over a neckline but she understood and was truly glad to see me happy in a new dress. She was fast, efficient, and worked really hard to make my bustle look...not awkward. When I go back for my final fitting, I scheduled a time that I knew she would be working because I trust her knowledge and expertise. All in all, an overall terrible experience made into a positive and happy one. I am thankful I got exchange my dress and I look and feel better in the second dress. ADVICE: if you are happy with a dress but unsure about alterations ASK SOMEONE FROM ALTERATIONS. I do not think the consultants always are knowledgeable about what alterations can do. read more

This was my second visit with the David's Bridal located in Springfield. First time was a lovely experience, second time even better! My wedding dress consultant was mamma Meg and she was WONDERFUL! I was her first appointment of the day, right as the store opened so you would think they would need some time to energize but not Meg! She was energetic and so excited for for me to try on dresses. She knew what I liked and didn't waste my time on dresses that I didn't see myself walking down the aisle in. Overall she was just what I needed to help me find the dress. She is relatable and wants to hear your opinion, like she said, "you dont have to like what I like" so if you're nervous or want an easy going appointment I recommend her! Sincerely, A fellow Hufflepuff read more

I love that David's has a great selection of affordable dresses, however, they are very sneaky about how expensive the alterations cost. When we bought the dresses, they made it sound like alterations were included, but I went there yesterday with my maid of honor and nobody mentioned any pricing until the very end and it was absolutely absurd how much they charged. When we looked up the listed prices for the adjustments, they had grossly over changed us for almost everything, especially when we compared to other tailors in the area. In the end, we both spent more on simple alterations than we spent on our actual dresses. Definitely go somewhere else for alterations if you want to save money! That being said, the women in charge of the alterations were great at what they did, and tried their best to save us money where they could. It's not their fault that the company has the policies and prices that they do. read more

i love Valerie she was so kind and sweet she was so patient and ensured that i found my dress

Brought my mom here for her mother of the bride dress for my wedding in November. The woman who helped us, Sharon was so patient and kind. My mom is a very particular woman who does not shop for anything easily. Sharon was wonderful with getting different styles and sizes of dresses we knew my mom would look great in. I'm so thankful to her for making what could have been a 3-hour long process only take 1 hour or so! read more

I went in the store on a Saturday afternoon, it was ok, not too crowded. However, the stylist only brought me less than 5 dresses. I could see her complaint when I said I did not have some particular dresses that I want to try on. She complained to another stylist in front of me that I was not sure about my bra size and my dress size. ISN'T IS YOUR JOB TO FIND IT OUT FOR ME? I am giving a three star only because the manager stopped by and made sure I am taken care of, and when I asked for the book of collection, I got it from the stylist. read more

I bought my wedding dress, accessories, and my bridesmaids dresses here. Everyone I worked with was awesome! I created an account on their website and chose my favorites. When I went to the store, they pulled up my account and started picking the dresses I had chosen. I got to try on all types of dresses without feeling pressured. I found one liked, but waited to purchase it. I even came back 3 different times! Everyone has been polite and helpful every time. read more

5 STAR SERVICE!! ASK FOR *****MIMI*****! Long version: I visited this Davids Bridal location in June 2015 after becoming engaged in May. My Mom lives out of state in NY, and we decided to take advantage of her congratulatory visit to browse for wedding dresses together at Davids Bridal. Our assistant that day presented a few options (4), and we were very impressed by a beautiful lacy shimmering fit and flare dress by designer Oleg Cassini. We inevitably were overtaken by the moment, and made an impulse purchase. 8 months later, the bulky dress hung untouched in my closet and weighed heavily in my thoughts. Something didn't feel right. With planning now well underway, and a clear understanding of the venue and other details, and another visit from Mom... I realized that I owed it to myself to at least explore the idea that "the dress" may actually still be out there waiting for me to find it... so we decided to return to Davids Bridal with a friend last Sunday and just see what would happen. After signing in, I was paired with "Mimi". Immediately, I felt welcome and special. She was aware that I had purchased a dress and was unhappy with my choice...but she didn't make me feel embarrassed. She made it very clear that she was going to do her best to help me in any way she could. First things first, she and I chose 10 dresses together for me to try on. Next, after really listening to the details of my first appointment, she showed me new options for undergarments, which were much more flattering. Soon enough, I found myself standing in front of the mirror, in a timeless, flowing, elegant, flattering beaded ivory dress by Jenny Packham. I was truly in love this time. I asked Mimi to please speak with her manager about the possibility of an exchange. My original dress had not been altered or touched at all since its purchase. The assistant manager, (ironically, my original assistant from my first visit in 2015) explained to Mimi that nothing could be done. I would not be able to exchange my prior purchase under any circumstances. I understood, but I was heartbroken. (A terrible sentiment to have standing in a Bridal Salon, amirite?)... Mimi had an idea.... ENTER, CYNTHIA INGRAM! Cynthia had seen my expression while admiring my reflection in the new dress. Her obvious commitment to top of the line customer service, and her natural motherly compassion took over. She made an executive decision to put customer satisfaction ahead of protocol. This is what sets managers apart from robots. Especially at a Bridal Salon. She solved my WORLD. My intentions last Sunday were to simply give myself permission to explore. I was totally aware that I had signed an agreement forbidding any returns or exchanges, and was prepared to deal with the consequences of that. Instead, I left feeling on top of the world! I haven't stopped smiling since! Thank you Mimi and Cindy for all your help. I hope to see you soon at my business to return some of the customer service you showed to me on Sunday. As someone who has been a customer service manager for over 20 years....I hope Davids Bridal values your commitment to creating memories with your customers and the special part you play in their weddings... I will never forget your compassion and your glowing smiles. See you in July for my fitting and some more shopping! Short version: Go to THIS Davids Bridal on Old Keene Mill Rd, and ask for Mimi and Cynthia. You will leave on Cloud 9!!!!! Thanks again. -Shana read more

I went to David's Bridal without an appointment and was only planning to look around. They were very nice and agreed to assign me one of their stylists, Mimi, even though I had come in on a very busy Saturday. She was extremely helpful, and went above and beyond to help me find a dress that was the right size and the right price. I ended up buying it! If it hadn't been for Mimi, I wouldn't have been able to find what I was looking for. read more

I am comparing this Davids Bridal to another location that I went to for my other bridesmaids and what a difference!!!! One of my Bridesmaids lives near here so while I was in town visiting we visited this store and what a pleasant surprise. Everyone was so nice and so helpful. They took the time to make sure that the girls had the right sizes and that they felt comfortable. We left there with a smile on our faces which was SO NICE. Thank you for making it a fun little outting for us read more

Found a beautiful dress at a great price! Erin and Sharon were so honest and friendly. Definitely great place to shop for a special event.

Sharon helped me out today by fitting me for a bridesmaid dress. She was so helpful and had the best attitude and personality ever! She made it a stress free experience even though the place was jam packed with brides to be and their parties. She gave me a big hug at the end. The whole thing too less than a half hour! Thanks, Sharon!! You made my day! read more

If low price is the only thing you're concerned with then this is a great place. There is a huge selection of dresses at an inexpensive cost, however they look NOTHING like what they look like on the website, so don't be fooled these are not designer looking dresses and you will not look like the model in the photo! The customer service is good for the bride, but don't expect any help for your bridesmaids. I made an appointment for myself and 3 bridesmaids and they stuck us all in one tiny fitting room to share that had no mirror. The place was a zoo and super crowded with no space or privacy whatsoever. Bottom line is that this is a budget bridal store, so if you've got the money to spend or a low tolerance for over crowding then go somewhere else. read more

After reading several negative reviews about David's I was reluctant to go in. I'm glad I tried though because from the first day I went in to browse for my wedding dress most of the people working were friendly and helpful. I'm mainly satisfied with my experience here because as a one-time courtesy the Manager Elaine went ahead and let me exchange my wedding gown for another style I loved! Keep in mind, although it isn't a boutique gown shop if your a bride on a budget you'll be able to find something you might end up loving. Yes some of the staff might not be the most friendly but at the same time I'm sure they have to deal with inconsiderate brides all the time. I recommend if your a bride in search of a wedding gown to try this place out! read more

I had a wonderful experience at DB, particularly because I was lucky enough to have Kidist as my consultant! I came to DB after several disappointing trips to other dress stores, and was feeling fairly pessimistic about finding a gown that I would want to wear on my wedding day. It was immediately apparent that Kidist has a natural eye for which styles are the most flattering, as she was able to quickly pick out several gowns that I really liked. Kidist was extremely patient with me as I tried on gown after gown, pairing different belts and veils with the dresses until I found one that I loved! I highly recommend this DB, and especially recommend making an appointment with Kidist! read more

I LOVED my experience here. I came for my very first time bridal appointment and then a week later for my comeback. Both times I had Edia (requested her when I went back) and she was so helpful! She took her time, she helped me get in and out of each dress, ran around for anything I needed (bra, shoes, different dresses I might like, etc.) I got my favorite wedding dress with her help during my comeback appointment. The manager (forgot her name) was also very nice and gave advice. She came to help me ring the bell after finding my perfect dress. Come with your bridesmaids and it'll be very memorable. Couldn't have had a better experience. read more

The one star on this review is for the friendly & helpful staff member who helped us choose a dress during our first visit. When we came to pick up the dress & no one needed to earn a commission, the cashier literally handed us the dress and pointed to the fitting room direction. No assistance, no one to answer questions about alterations, simply nothing. Annoyed at this complete apathy & lack of even the most minimum customer service when shopping for something as special as a wedding dress, a family member of mine let someone know. The woman informed first ranted about her just returning from her break (truly not your customers' business or concern) & she offered to carry the dress out. By that time, we did all we needed to do alone, so we refused her joke of an offer of assistance and righteously so, having spent over $1,300 at this store, we complained. She ended screaming at us to "grow up." Appalled, we exchanged words expressing our disappointment. Another careless woman, perhaps the manager, literally walked out and stared at us, doing nothing. We walked out and got our alterations done elsewhere, refusing to spend another penny at this place and completely regretting that we even spent any money here at all. When we shared what happened by filing a complaint online to the customer service department, we simply received back what seemed to be another disorganized, apathetic response email sharing that we filed a complaint. Days later, I replied and asked if that response email was a mistake sent to us without addressing what occurred at all. Someone replied promising that we would hear back from the company and store, yet, carelessly once again, it's been about a month and we have yet to hear anything at all. Although we found a decent dress here, purchasing a wedding gown is too special of an occasion to be treated like this. Avoid this careless, sloppy company, or at the very least, definitely avoid this Springfield location. read more

Said Yes to the Dress today and couldn't have asked for a better team from David's Bridal!! Erin and Keelin and the entire staff were beyond helpful, sweet and genuine. I'm so happy with my dress and my experience. Can't wait for the big day!! read more

I had the best experience here buying my wedding gown at the Springfield location. My consultant was Najoua A. & I highly reccomend her! I stopped at the other 2 David Bridals near by and was disappoint (Selection was disappointing @ Rockville and Woodbridge the service was horrible.) So when I walked in to the last shop, I was a little frazzled and defeated. Najoua was more than happy to help despite my grumpy mood. She helped to pick out a beautiful dress on sale and the best accessories to add the wow factor. I walked out with a smile and can not wait to get married in my sweet and feminine gorgeous gown. Thank you! read more

I went in very late without an appointment to take a quick look at wedding dresses, and the gals were so accommodating. They helped me try on three dresses to get an initial idea, provided great and honest feedback, and gave me some recommendations moving forward. Super helpful and definitely recommend! read more

I went on a Thursday morning and had a great experience. It's best to know what you have in mind because the store is more self service than upscale shops, but my consultant was great and spent more than two hours helping me even though appointments are for an hour and a half. Definitely go during a slower time for the best experience. read more

I found my dress at Davids Bridal, but my stylist was awful. Joy was absent almost the entire appointment, got mad at anybody who tried to help me zip up (I needed help, jeez!), and made me feel unimportant. From the beginning of the appointment to the very end, Joy was never around when I needed her and when she was there, she came off as very rude and unpleasant. I just don't understand how you can have sales people that bad, because that is their job! You don't want an accountant who's terrible at math or a musician who's tone deaf. So I don't think Joy should be a sales person if she's going to be rude, not helpful, and unkind. I wish someone else could have made the sale. read more

Thank God I was a bridesmaid not an actual bride. Our bride wasn't in their system... WTF? Other than that I was lucky to purchase my dress on same day. It was strapless and it kept falling down on wedding day. Bride didn't notice, groomsmen were happy I guess. Overall, decent place. Try Mondays morning(if you can). I'm sure it will be less crowded. Customer service was not as scary as on reviews. They actually worked hard and seemed super busy... read more

My daughters and I had a great experience at David's Bridal. Since my son and his fiancee just decided to be married next month, we were hoping to be able to purchase dresses off the rack. Our stylist, Sallie, was so helpful and quickly found several lovely choices for my girls to choose from. She was knowledgeable, patient, and fun! We left the store with two beautiful dresses and two very happy young ladies. :) PS -- be sure to make an appointment when you are ready to shop! read more

Cathleen rocked my world! Bless you for your end-of-the-shift optimism and giving me so many options!

Headband arrived and i went to pick it up. It was a different style than the one i ordered, which figures, but i actually liked it better so i didn't complain. Upon inspection before signing for it i found a missing stone. Seemed cheaply made for the price. Asked for my money back and was told no, so i asked for the manager. She told me no too, but i could have a credit. We ended up taking a stone from some other headband and using pliers to insert it in mine. I am happy with my finished product. read more

I just came back from this location and it was just perfect. I had the pleasure of working with Megan and she made my appointment so special for me. I went to the Rockville location back in January of 2016 for my sisters bridal fitting and it was just the absolute worse experience ever which is why I was willing to drive almost an hour away just to avoid the David's bridal in Rockville and I'm so glad I did. Great experience, friendly environment, quiet and personal, and very clean! I will definitely be recommending this to every bride-to-be I know! read more

Great experience. I went there to buy a dress for NYE. The staff was wonderful and helped me find the right dress for my event.

I had a very pleasant experience. I was helped by one of the managers named Kendall Corbin. She was very knowledgeable about the products, designer and styles of the dresses. She was very professional and honest which I personally highly value and appreciate. She also went above and beyond to make sure I have all the products that I need and that I'm happy with my dress and etc. she did an extraordinary job. I actually needed 2 dresses one for the formal event and one for the informal event, so my informal event shopping is done and thanks to Kendall's great customer service relations, I will make sure that I go back to see her for the formal dress shopping as well. She is definitely an asset to the company and well deserves her title as a manager. read more

This place needs to change their alteration policy. I was lucky enough to get my beautiful wedding dress here with a very nice assistant. However, I had a very hard time to make an alteration appointment. They only do alteration appointments on Tuesdays and Wednesdays which makes no sense. As a working woman, it's extremely inconvenient and time/monetary wasting for me to take a day off or deal with crazy traffic to come to the store on weekdays to alter my dress, followed by pick-up after 4 wks. When I called to schedule, the lady talked to me like I have no option but follow the policy, then she asked her manager told me I can do on Sunday as an exception (and convinced me the traffic toward Springfield is not bad after work!!! Hilarious!!!) . I agree with the offer but re-think cuz I don't need to accept their "exception" by any chance. There are so many stores near me that will do a good job and time convenience. read more

I would not recommend this shop to my family or friends. Good prices but terrible service.

I had pretty low expectations going in, and it was so much worse than I thought it would be. I had a few dresses picked out ahead of time, and they couldn't find them. The consultant, who was sweet and trying hard, spent so long just trying to find me a dress that she never did anything else. I spent a good amount of my appointment sitting on the floor (two other large groups had taken up all of the chairs), until my MOH just decided to get up and bring dresses to me herself. She helped me try them on, although most of them were not as nice up close and I didn't end up liking any of them. The staff were courteous, but were only able to tell me that they had been so slammed all weekend that the dresses I wanted were probably just all in the wrong place and they couldn't find them. The consultant did say she would pull dresses ahead of time if I came back for another appointment, but I can't see myself going back there. read more

The customer service at David's Bridal in Springfield is the best in the world! Amanda, Sally, Kendall, and Kia are all super stars. They were extremely patient with me - I came back three different times and tried on dozens of dresses. Amanda, in particular, worked to accommodate my schedule, and was a sweetheart throughout the process. Everyone provided excellent feedback, honest advice, and great ideas to help me find the perfect wedding dress! I can't wait to walk down the aisle in my David's Bridal wedding dress. Thank you all for making my dream come true! read more

I came here to look for my wedding shoes and was not impressed. First off, there was no one around to help I had to walk to the front to get help, they didn't have my size in the shoe I liked and didn't offer to ship it online. The shoes were also dirty and I'm not talking about the ones on display, even shoes in the boxes were filthy. I wasn't going to spend 50+ on a dirty pair of shoes. read more

My David's Bridal experience was terrible to say the least. I called several days ahead of time to schedule an appointment, when the appointment day arrived I showed up promptly expecting to immediately start my consultation. I had already purchased a dress online and I was looking for help with buying shoes, accessories, and other wedding related items, when I called to set up the appointment I made the representative aware that I was not purchasing a dress and she reassured me that I would need a consultation. My fiance and I waited for about 30 minutes before someone finally came to help us. The representative didn't shake my hand or inquire about anything in regards to the wedding she basically just asked in a very low voice "What are you looking for" I told her we needed to buy some accessories and she gave me this very disappointed look (I assume because I was wasting her time since I was not buying a dress) Through out the entire appointment she was looking around bored and rarely talked or said anything. It was as if she were deliberately trying to let us know we were wasting her time. At the end of the consultation she basically just pointed to the check out area and told us to take the item sheet to the counter and just disappeared. When we got to the counter we realized she had put the wrong colors down for all of my accessories. I am a very clear decisive person when i arrived at the store I already knew exactly what I wanted to purchase and in what color, I am not sure how she got it wrong. YES the prices are low and that is definitely a plus. But I would not return simply because they treated me differently just because I was not there to shell out a few thousand in merchandise. My David's Bridal experience SUCKED. read more

This was my first stop for wedding dress shopping for my November wedding. I didn't have super high expectations, and that helped. I wanted a lot-stress experience for my first dress experience-- no pressure to buy-- so I was okay with not being the center of the consultant's attention. She was pretty attentive, and pulled dresses she thought I would like. She was very sweet and helped me in and out of each dress. Sure, I had to wait for her to be finished with other girls, but that was okay with me. I didn't find my dress, but the experience with my consultant was good. I did get a strange call from the store... calling for another bride, then transitioning to asking for me, and ending the call, "Well, I can't do anything for you"-- that was pretty rude. (rating for consultant. The call really unnerved me.) read more