Last Tuesday I came in to Ace Hardware as I had a house key that had broken in half. Fortunately, I…read morewas able to retrieve the half that broke off from the lock and promptly went down to Ace Hardware. There was a young man there, I believe his name was Patrick that assisted me trying to make a new key for me. I happened to be near Ace Hardware today and stopped in just to tell him thank you very much and that the key worked perfectly. He was not there, but I passed word along to his fellow coworkers. Thanks, Patrick great job. You were professional and courteous, and represented your store in a very positive manner.

I mistakenly purchased the wrong sized AC filters months ago. (I had put them in the air handler…read morecloset until I needed them and only today did I realize they were the wrong size.) The policy at this Ace location to do a simple exchange is that you must have a receipt and the purchase must be made within the last 30 days - neither of which applied to me. These were the ACE HARDWARE Brand of air filters and all I needed to do was exchange them for the correct size. Man at the register rudely told me this was the policy and there was nothing he could do. So I went to Artie's Ace and they gave me a store credit and I was able to get the correct size filters. Artie's Ace is heads and shoulders above this Ace location; the best customer service and a much nicer store - with a post office! Drive a little further (Tatum & Thunderbird) and get a better experience!

Today's visit was an exception. In the past, I've wandered around aimlessly with no employee…read moreavailable. Today, multiple employees led me astray. We came in for tape but too many other things caught my eye-- the garden ornaments, the barbecue items--no wonder my husband gets lost in these stores. They had what I needed (and a few things i just wanted.) Everyone was helpful and Denise checked us out with a smile.

I am done with Artie's Ace Hardware. Never again. I don't expect a celebration when I walk into a…read morestore, but when half a dozen women are socializing at the counter and seemed bothered to help a customer, you gotta ask yourself do they want customers at all?! The vibe was like I was shopping at a truck stop, "Whatayaneed Mack?" No wonder they only have 2 1/2 stars on Yelp. Karsten's Ace on 32nd St & Shea will be my go to from now on.

We spent approximately $47,000 on Pella windows and sliding doors through Lowe's and, five months…read morelater, the project is still NOT complete. From the beginning, this has been on issue after another. Products arrived and were measured wrong by Lowe's team. We were missing handles for two out of the three sliding doors as well. After being mistreated by the store manager, Jason, we escalated this to upper management where they stated the windows would be remade and expedited along with the door handles. Six weeks later, the next set of windows arrived severely damaged and could not be installed, once again. What has been even more disappointing than the product issues is the complete lack of customer service. Management at this store has been dismissive, smug, and unwilling to take any ownership to the major mistakes made. Calls and emails often go unanswered, or put through multiple people because no one can handle anything. As a customer who made a significant investment in our home, we expected professionalism, communication, and accountability. Instead, we have spent months chasing answers while living with an unfinished project and damaged projects. As of today, this matter remains unresolved. We gave Lowe's every opportunity to make this right, but the experience has been infuriating, exhausting, and far below what anyone should expect from a company of this size. I would strongly encourage anyone considering Lowe's for windows or doors to carefully research their installation process and service department before making a major purchase. This location is on their fourth set of installation contractors, the one who was here said he just gave his two week notice becuase half of the jobs have this exact issues. Nobody seems empowered or motivated to fix their mistakes. No one.

I have been coming to this Lowe's for years since I flip homes in the valley, and today I walked in…read morefor a simple purchase (disinfecting wipes). As I walked to the register, I stopped by the section where they have Stanley cups on display just to look. Before I knew it, I heard the customer service manager (Sean) behind me asking what item I was thinking of getting. I grabbed the one I was eyeing and, before I could say anything further, he took it from my hands, scanned it on his handheld tablet, gave it back to me, and said, "Here you go. It's all yours. I'll let the cashier know it's on me." I was so surprised and speechless! I've always had very friendly and attentive service when coming here, but this was next level. Thank you, Sean and the entire Lowe's team for your generosity!

Great selection of hardware knobs and handles for doors, drawers, cabinets and so much more. Lots…read moreof textures and finishes. Locks can be mostly re-keyed in store. Very helpful staff. Many different price points.

My name is Frank Rassam. I have been a loyal and frequent customer of your Bell & Tatum location…read moresince 2010. I shop at this store approximately three times per week, and there are months when I spend between $2,000 and $3,000. I have always considered Home Depot my primary store for my needs. Unfortunately, my recent experience has left me extremely upset and deeply disappointed.On February 4th 2026, I purchased an assembled Masterbuilt smoker Order # H0464-502286 that was displayed outside the store on clearance, reduced from approximately $899 to $274.Because the smoker was very heavy, I returned the following morning with a rented truck and hired help to load and unload it. This required additional time and expense on my part.After bringing the smoker home and attempting to use it, I discovered it was defective.Within a couple of days, I returned to the store. I was informed that because it was the last unit in stock, it could not be exchanged, even though I was within the 90-day return and exchange period. I was advised to contact the manufacturer, Masterbuilt.I attempted to resolve the issue directly with Masterbuilt. They only communicated through email, requested that I send a video, then claimed the video would not open, and failed to provide a phone number despite my request. I have attached proof of my email correspondence with Masterbuilt to demonstrate that I made a serious effort to resolve this matter responsibly.I returned again to the store on 2/12/2026 around 8:30 pm and spoke with a young cashier (a bearded young man whose name I unfortunately do not remember). He was respectful and genuinely tried to assist me. He confirmed I was still within the 90-day return or exchange period and checked inventory at another location (Talking Stick, Arizona), which showed three units available. To avoid wasting more time and money, I asked him to call that location to confirm they would process the exchange before I transported the defective smoker there. After calling, he was informed that they would not assist because the smoker had not been purchased at their store.At that point, I requested to speak with the manager, Nancy.I must also note that I had a previous negative experience with Nancy about a year ago. At that time, I was attempting to get assistance, and she repeatedly ignored me while speaking with someone else, even though it was clear I needed help. I chose not to report that incident because I assumed she may have been having a bad day.During this recent interaction, I calmly explained the entire situation -- the defective smoker, the rental truck, the hired labor, my failed attempts with the manufacturer, and the time and money I had already spent. I clearly stated that Home Depot sold me the smoker, and therefore Home Depot should take responsibility in helping to find a solution.Instead of taking ownership or offering meaningful assistance, Nancy became dismissive and frustrated. She stated that she has dealt with "customers like you" many times. I found that statement inappropriate and disrespectful, especially toward a long-term loyal customer.After expressing frustration, the only action she took was handing me a phone number for the manufacturer -- which I had already been attempting to contact without success. There was no escalation of the matter, no proactive solution, and no sense of accountability from store management.I also raised a serious concern: how is it acceptable for an assembled unit to be sold if it appears not to have been tested? What if this defective smoker had caused a fire at my patio ? Instead of addressing this concern professionally, she responded sarcastically, asking whether she is expected to check everything in the store before selling it. That response was unacceptable.This entire situation wasted my time, cost me additional money for transportation and labor, and left me feeling disrespected.I also want to state respectfully that I have an accent when I speak. I do not want to make accusations without proof, but I could not ignore the difference in tone I have observed in how I am treated compared to other customers. If there is any bias involved -- cultural, racial, or otherwise -- that is deeply concerning and should be reviewed seriously.To be clear, I am not requesting compensation. I am requesting that this complaint be formally reviewed and get addressed professionally I respectfully request a professional response and confirmation that this matter is being reviewed. Sincerely, Frank Rassam

Always a large selection merchandise, but Help can be spotty. It's one of the only shows in town,…read morehowever.

This is a horrible location! I live closer to and usually shop the Bell Rd/Tatum store, and that…read morelocation is spectacular. All the managers/employees, especially Manager Jason, are awesome there. Unfortunately they were out of the Midea portable floor AC unit I needed and had to go to the N Hayden location. I had purchased this unit from the Bell Rd Home Depot location on May 29th, 2026, and unfortunately it already died. I filed a claim with Midea, and provided them with all necessary documentation. After several days of review, they sent me a "Return Goods Authorization" (RGA) for a direct exchange at Home Depot. I originally went to the Bell Rd Home Depot, but they were sold out of the unit. They were very nice and called the Hayden location, who had the item in stock, and had them set it aside. I drove 25 minutes to the Hayden location and went to customer service with my form and unit. They had the new unit waiting. The customer service employee had never seen the form. I asked her to call a manager, as a manager should be familiar with this form and process. It took her about 20 minutes to locate the manager via phone. When she finally located the manager, Travis, she explained the situation to him. Travis never came to the Customer Service area in person, and on the phone, he just said that he would not exchange it. I told her he is wrong, I have all the documentation and he should at least come look at it because this is pre-approved through Midea and Home Depot. Travis refused to present himself in person, and they sent me packing, refusing to exchange. I hauled my merchandise back out to the parking lot and into my vehicle, and called the Home Depot customer service line. I explained the situation and the customer service representative was awesome and apologized regarding Travis. She asked for the case # and RGA# on my form and placed me on hold. She came back a short time later, apologized, and said go back in the store, that she spoke with Mr Travis, and they would exchange it like they were supposed to. She said I would probably see Travis back at customer service when I went back in. So I went back in, of course no Travis to be found, and they did exchange the unit like they should have. The employees were not overly friendly, but I understand they were following Travis' direction. Travis is a HORRIBLE representative for Home Depot and he represents the worst in customer service and not what Home Depot is known for. My guess would be this isn't their first issue with him. If you do have to shop this store, just hope you don't have to deal with Travis. Travis, at the minimum, you could've done your job. For me, I'll avoid the Hayden location and continue to shop the Tatum/Bell store as they represent everything great that Home Depot is known for!!!

Husband loves this place. They always have the items he is…read morelooking for employees are very attentive good prices. Good jobs guy's!

I called this Hayden location and selected plumbing parts option…read more A very helpful lady answered named Samantha helped me. Samantha works with Ferguson's headquarters in Virginia, inside sales representative that answers calls about plumbing and lighting. She doesn't give up trying to find me a hard to find uncommon part. I needed shortest length (1 foot) 3/8" double ended gas line connector, or 3/8" on one end and 3/8" mail FLARED end on the other end. Hardly anything uses 3/8", so Home Depot and Ace do not carry it, but Lowes did carry 3/8" but it was 36" long. I don't have room in my RV cabinet (to hook up RV fridge to run on propane) for all that hose. Samantha made several phone calls to manufacturers to find me that hose, but some manufacturers were not available. So she had to call me back next day. Well she never did call me back, so I assume she didn't find a 12" hose, but a friend had one in his garage, that he didn't need. I didn't even think they existed. If I had a company, I sure would be honored to have an employee like Samantha. I wish she could work for some of the property management companies that "aren't there for me" and give me horrid service, that I have to beat out of them.

Liz , Liz, Liz. This is the person who helped me in the midst of all my frustration. If you could…read moreclone her, Home Depot, do so. You will be number one in no time. I ordered and paid for several items on Tuesday for Pickup. I received notification that it was ready. Wednesday, I park in the pick up spot in the lot and accessed the email that said it was ready. The app was apparently not working. Low and below, I see a phone number in front of me in case I need help. I called. The run around. 6 minutes on hold. I go inside. One person in customer service says he didn't know anything about how to get the order. Frustrated, I left. Tried the APP again. No go. Decided it did not make sense to go home since I already made the trip and used up precious Chevron gas. Went back in. Saw Liz. I guess she could see the look on my friend. She said she could help me whatever it is. Music to my ears. I told her my situation. She asked for my name, found the order in the computer, retrieved it and walked it to my car. Is that customer service or what? Customer service at its finest. This young lady was amazing--cordial, friendly, smart and service oriented. I would hire her in a fast minute. Thanks Liz.

I am normally at this Home Depot store checking out their plant department. This store always has a…read moregreat selection of house plants to choose from. I look mainly at the plants they have on sale, and this store seems to have a wide variety of discounted plants that are still in great condition. The gentleman that assisted me at checkout was really helpful and gave me a few tips on how to keep my plants alive. This store is always clean and organized and the employees are very friendly. I got a great deal on my two new plants . Definitely will be back to this to purchase more plants that I don't need. lol!

This is my first time at this location and I will definitely return. Ariana was super helpful and…read moretruly went out of her way to help me. She helped me find a part and even searched for another tiny piece for me. The fact that she put that much effort into helping with a 40-cent part says a lot about her customer service. Great experience overall.

The worker Tyler at this ace hardware was very kind and helpful. He was also very humorous. Give…read morethis man a raise.

I recently purchased a new front door and didn't like their selection of hardware and opted to find…read moremy own. I went to a few other design centers and nothing really jumped out to me. When I walked into Scottsdale Custom Building Materials, I assumed I would be left to wander around like the other places I had gone. Immediately after I entered, a salesman greeted me and genuinely took the time to learn which door I purchased, what my home's style is and offered several suggestions. Not once did I feel pressured to buy a higher end product or something that I didn't really like. Two weeks later my hardware arrived just as we discussed. I really appreciate that this place doesn't resort to high pressure sales tactics and even though I could have found the hardware cheaper online I really appreciated the personal touch to get to know me and what I liked, rather than which line would bring in more profit. I can assure you, I will be back when I tackle my next home project coming soon!

Remodels are stressful enough, and finding suppliers who actually do what they say they'll do can…read morebe surprisingly difficult. That's why working with Sal at Scottsdale Custom Building Materials stood out so much. My son and I are chemically sensitive, so I needed Jeld-Wen no-added-formaldehyde doors for a healthy home build. Sal not only helped me source them, but also guided me through quantities, materials, and design tweaks that made the final plan more functional and attractive. What really impressed me was how proactive and responsive he was. After dealing with another shop that expected me to chase them because they hadn't followed through, Sal was a breath of fresh air. He was organized, thorough, and genuinely invested in doing the job right. Hands down, he has been the most on-point and dedicated supplier of my entire remodel. I would wholeheartedly recommend Sal to anyone looking for doors, moulding, hardware, or building materials.

Can't rave enough about Hawk Hill Hardware. The refrigerator/freezer pulls are simply spectacular…read moreand the cabinet pulls for the barnwood cabinets are tremendous. The quality - when delivered - FAR exceeded expectations. Best of all, Matthew was incredibly patient with all my questions and once the order was placed, delivery was super fast! The selections are incredibly wide and varied - you will NOT find this hardware anywhere else - nor will you find anything that even closely resembles it. Do not hesitate to purchase Hawk Hill Hardware whether you are doing a new build or a remodel.