Propane Ninja is one of the finest companies I have ever dealt with. The company itself and every…read moreperson I was privileged to have contact with demonstrates personal concern, integrity and professionalism from start to finish. Specifically, that includes Xavier in sales, Ben the controller, Nicole in permitting and Haley in accounting. In the end, they didn't actually install propane tanks for me due to unexpected circumstances, but they persevered with me through several months of challenges (on my end, not theirs) and took care of me well. As soon as Xavier came to the house, I was impressed with him and with Propane Ninja. He was totally honest, provided expert guidance and did not try to talk me into anything. I paid an initial deposit of 50% of the contract price (standard practice), and then they pursued getting the permit from the City of Tampa. That turned out to be quite a challenge, due to the unique situation with my lot and the desired location of the tanks and generator (another company was handling the generator installation). The reason I needed a backup generator was due to my wife's serious health issues. In the process of me pursuing a "design exception" with the City of Tampa in order to try to get the permits approved, my wife unexpectedly passed away. And then I really didn't have a pressing need for a backup generator. Propane Ninja was gracious enough to agree to refund the full deposit I had paid them. Well, it turned out to be quite a challenge in order to actually make that happen, not because of any problem on their end, but again, on mine. Basically, it had to do with the bank I had used to make the initial deposit and the bank's system not allowing a refund to come back into the account. But then "superhero" (as far as I'm concerned) Ben, the controller at Propane Ninja, jumped into the ring, and after trying multiple ways to get the refund processed, was ultimately able to make it happen! I can't say enough positive about the folks at Propane Ninja. There just aren't very many companies like this anymore, sadly, that take the kind of personal interest they do and have the willingness to persevere through every challenge in order to make sure the customer is taken care of.

More long and detailed explanation below, but bottom line is this is a company with significant…read moreinternal communications and coordination issues. I was never provided a comprehensive list of what work I would need to subcontract nor who the responsible points of contact were to for each phase of the installation process. We had to call the front office and leave messages quite a bit for follow-up as they are not very proactive in keeping you up to date. Finally, they lock you into a five-year "ninja watch" contract for their monitoring equipment and delivery, then charge your credit card at $16.49 a month (which was specified in the contract). I can't say whether they're any better or worse than others out there, but this was my experience. I wanted a 500 gal underground tank install and had received several estimates. I went with Propane Ninja because they were competitive and were located close so I thought they were a smaller business. The biggest problem with this company is communication. Started with the contractor manager who surveyed my house for the estimate and talked me into them providing the tankless water heater. He never told me that the electrical and plumbing work were going to be my responsibility until I asked since it was also not referenced in the estimate (I could have purchased one for less from Home Depot and took care of installation on my timeline). The contractor manager also didn't inform me until I asked a couple weeks after going under contract that it would take 4-8 weeks to do the install from the time we went under contract. He tried to blame the county for the delay, but other companies told me they could start the work next week as the permitting process takes only a day. His survey had the tank in the wrong location and the gas stove lines run unnecessarily through the attic. On the day of installation, I was informed that they did not have a water heater available...30 days after taking my deposit for said equipment. I had to call several times to get someone to assure me it would be delivered the next day when my plumber was scheduled. When I contacted him about the water heater, his response was that he doesn't manage materials for the jobs. We still have to hire an electrician to wire the igniters because the plug provided wasn't long enough to reach the available outside outlet (something that probably could've been identified during the site survey). The reason I provided two stars over one is two people that we worked with that tried really hard to help out. First was Jose who did the installation, he identified that the lines didn't have to run the attic and other site survey errors that saved us time and pain. He was personable and professional and took pride in his work. The other was Tara who assisted us in identifying and rectifying billing errors. It took a month to get it right, and while she was too professional to identify the reason behind the delay, I'm pretty sure it was IT and staffing issues out of her control.

Smith Plumbing installed my water heater recently and they did an excellent job. Professional, fast…read moreand answered all my questions. I will definitely use them again if needed. I've been looking for a good plumber.

They did the work fine, but charged very high and left the yard mostly mud. I have never seen a…read morecompany leave someone's yard like this, usually they put sod down wherever the yard has been torn up. I mean, for over $3500 to replace a 50 ft straight length of pipe, you'd think they'd leave it looking nice. They charge for simply coming out and looking around for awhile. $125. They also drove their digger machine all over the yard, leaving deep muddy ruts cris-crossing everywhere.

Outstanding Service from Samantha and Gerald - Highly Recommend Sawyer, now AmeriGas!…read moreI recently reached out to AmeriGas (formerly Sawyer Gas) in Jacksonville after years of the tank sitting unused. The first of several calls were frustrating due to the automated system and long wait times, and it was 48 hours before they called me back. But that was quickly forgotten thanks to the excellent follow-through. Samantha called me back and was incredibly friendly, patient, and efficient in setting up the service appointment. She made the whole process smooth and stress-free. Then Gerald, the technician, came out and truly impressed me. He was thorough and professional in the completion of the work. He addressed the wait due to staff training and professionally represented the company throughout. He carefully inspected everything and made sure the tank, lines, and hot tub heater hookup were all safe and working perfectly. Gerald is the perfect example of great on-site service. If Samantha is the voice of AmeriGas and Gerald is the face, then this company is in excellent hands. I've been a customer since 2000 and will absolutely continue being one -- and I will happily refer and recommend AmeriGas to everyone I know. Thank you Samantha and Gerald for turning a potentially complicated situation into a five-star experience!

The delivery driver ran over my sprinkler head nearly two months ago. I was told I would be…read morecontacted by local office to rectify the damage. Never contacted, when I call they place me on hold for hours without asking so I will hang up. I want there tank out of my yard. Zero customer service. If you stay on hold too long they keep turning up the volume hoping you will get annoyed and hang up. I strongly urge you to not use Amerigas, find a local company where you can talk to a person in person, not a call center in India.

Today I woke up to no power. I notified the outage in the Lady Lake area and within 30 minutes two…read moretrucks were dispatched and arrived. There were 6 homes in the area without power of which they were able to return power to everyone but me. The crew worked diligently for over 4-5 hours, digging a hole which was waste deep, to discover that one of the 3 wires providing electricity to my home was accidentally hit by another company using a bore (sp?) to run wire for another job type. This crew from Duke Energy worked in the pouring rain to replace this piece of burnt wire in order to replace my electricity. I'm deeply appreciative for all their hard work as the alternative was to temporarily run wire to my home above ground and have a third party to fix the issue. HUGE SHOUT OUT TO THE CREW!!! I can't thank them enough!

Power in 4 homes affected. Second fire in a year. Firefighters on sight…read more Help! Transformer replaced last year No dry foliage was removed. It popped again today.

came out to fix our gas fireplace. He was communicative, fast and very knowledgeable. He even on…read morethe outdoor fireplace and other gas had. did a thorough job and I would highly recommend him to anyone who needs help with their gas appliances.

Purchase Date: 12/1/23 Cost: $4100.00…read moreGas Fireplace/heater/log set installation Tyler Glisson has refused to replace and install a defective heater/log set. Installed in December, the heater worked as intended approximately 6 times. It began to shut off immediately after ignition. After two attempts at repair, we requested a replacement of the heater/log set (February 1st 2024). The fireplace has not ignited and stayed ignited since January 31st. On each of the two repair attempts, Tyler would show us his phone with "hundreds" of unread messages. On February 14th, we had heard nothing about the order of the replacement; he stated upon responding to our text days later, that he had ordered it and would let us know when his credit card was charged. No contact. On March 1st, he stated it should be on the delivery truck and he would notify us after he checked. He also stated that we were being "mean" and that he didn't want to "make this right". Today, April 6th, we have heard nothing more from Tyler. We have a $4100 fireplace that does not work at all. Tyler has also not ordered the final permit inspection.

Not overly impressed by this company. There were some repairs that were supposed to be done and it…read moretook them 3 weeks to show up. That was after I was told they would show up within the week. I also found out they charge $40 extra when there is heavy rain and they ACTUALLY have to do some real cleaning. I have had 2 other pool companies and neither of them did this.

I was a guest at a hotel and Pool Troopers had the contract to service the pool. I was there for…read moremany weeks. The technicians kept that pool crystal clean they were always professional, on time, and were always friendly. You should know I am not a direct customer, however, after watching these guys, I felt they deserve a great review for there hard work. Thanks!

What a waste of time trying to set up a new account and I ended up paying extra to use a credit…read morecard, no one available to help me with setting up an AmeriGas account. they have 3 security questions to identify you! I answered all 3 correctly and their AI said my answers were INCORRECT!!! there is NO ONE available to assist with getting my account set up ! The WORST company I have ever had to deal with!! I wish there was another option to get propane.

They outsource all calls overseas and nobody can even tell me where my delivery they said would be…read morehere Friday is .........it's been 45 mins on hold and I have yet to speak with a customer service person who has a computer in front of them with delivery info ............I've only spoke to 4 call center ladies overseas ...........and they all just collect same info and put me on hold .....wait ......FIVE now. This is purgatory and unfair and it happens every time ......