I took my 55' inch Samsung LED TV to Dean's b/c it wasn't working. They were very friendly and diagnosed the problem really quickly (1-2 business days) as they previously said when I dropped my TV off. I was happy that the price to fix my TV was within my budget. I highly recommend Dean's TV Repair. read more

This company are scammers/crooks. I received their contact information from Hisense for a repair needed for my tv. I went on their website and seen they are offering a coupon for $69 for an in home visit. They, text me it would be $85 plus ( I guess he meant plus tax). I called him out on it and he agreed to honor it. Then he texted me this (look like your has a bad power supply and main board and cost for parts is $270 and labor is $200 about $470 plus tax if you okay with estimate we will order parts and come out to install). I am sure he quoted me the high end repair, but no physical diagnosis is really unheard of majority of companies won't do this. read more

Horrible experience trying to get TV repaired. Wound award them with no stars if allowed. Without getting into detail I recommend that anyone seeking TV or other appliance services avoid Dean at all costs. read more

I recently had the unfortunate experience of dealing with this company to find replacement parts for one of my GE appliances. I wish I could give 0 stars. Customer service, communication and clarification on what was wrong with the appliance were non-existent. Scheduled a time and date for a diagnostic and nobody showed up! I had to call and text multiple times to get in touch with someone to come check out the appliance. Once someone finally came, they way overcharged me for a 5 minute check on the appliance.... didn't hear anything back from anyone after the visit. Had to keep calling multiple times to figure out what exact parts i needed to order, only to be told he would send me an estimate over email which i never received. Many times they said they would follow with an email and never did. Had to keep calling non stop to receive the over priced estimate for parts and labor. I was questioning the specifics of the parts needed and told i just need to pay and order them already.. terrible communication. Once discussing payment, was told that it would take at least a month for the items to come in stock to then order?! This wasn't brought to my attention before. I run a business and needed the parts ASAP.. Checked the correct GE supplies to find there were plenty of options in stock for over half the price. Felt like a scam, glad I didn't follow through with this extremely unprofessional business. Such a hassle and stress in my day! read more

0 star! Worst ever! Never answer calls! And no show for appointments! Don't know why GE hires them. Read their google review and never hire this one! read more

Just absolutely horrific. Best three words I can use to describe my and my clients experience. The new girl that answers the phone just makes it worse read more

GE hired Dean to investigate a problem with my dishwasher. Dean's tech arrived on time. He analyzed the machine, but could not speak sufficient English to advise me of the exact problem. I did understand, however, that a part was required and that the technician would have it ordered. A week later, I called Dean's office to check on the part. After several calls, I learned that the part had not been ordered. I have since used a GE qualified technician and am getting the problem resolved. What should have been a two-week repair, has evolved into a four- week job. It would have been longer if I had not followed up. read more

Would love to give them negative stars. I was forced to use this company bc apparently they are the only Sears repair provider in all of Austin. They missed 3 of 4 appointments with no communication on why. When I tried to call them they were equally as unprofessional on the phone, talking trash while I was still able to hear them. When I finally got the technician to show up, he didn't listen, was non-communicative and hostile. After escalating it to Sears corporate, I was called and they patched in the technician who proceeded to use abusive language. No one wanted to resolve anything just to continue to berate me. read more

I've never had to repair a tv before and wasn't sure where to go. I went to Dean's and I wasn't sure what to expect. I figured $39 to tell me if my flat screen was worth saving didn't seem ridiculous. I brought it in and paid the feee then the next day I got a call saying what was wrong and how much to fix. I was happy that the original $39 I paid went towards the overall price which was nice. They estimated a week for repair because they had to wait on parts but luckily it finished in like two days instead. Overall really happy! read more

When my TV breaks, I want to be confident that the company's techs will diagnose my problem correctly (or at least admit they are not not sure what the problem is). When my 55" Samsung OLED would not turn on at all, a Dean tech came out and confidently diagnosed that a the display panel was bad and was preventing it from starting up. Because replacing the display panel costs more than the TV's worth, it was deemed not repairable. However, I was suspicious of the technician's experience and competence with Samsung TVs since he seemed to spend most of his time doing research on his phone. I took it to another TV repair shop to get a second opinion. That other shop diagnosed and replaced the main board for $447, and now my TV works great. Luckily, I'm only out $550, including the $103 service call from Dean. I would have been out about $2100 if I had trusted their diagnosis and replaced my Samsung with a new TV. read more

Where do I even start? I wish I could give worse than a 1 star. Dean and the older man who accompanied him were completely rude and unprofessional. The first thing they did was demand the deductible right as they walked in. They argued when my grandmother spoke to them about their attitude and didn't listen at all. They made a complete mess when trying to check out the washer and obviously didn't know what they were doing because they didn't turn the water off and flooded the laundry room. Left my grandparents with a mess! I do not recommend them and whatever you do, do not hire them!! read more

Dean came to us via LG when our dryer broke. Initially it seemed as if the issue was with the dryer motor, a frustuarting headache that LG only made worse, but Dean was able to make time and pursue the issue. When a 2nd motor also failed to function, we were both left scratching our heads. The tech actually came back after the appointment, on his own time, because he'd had a hunch while eating lunch. Thanks to his intuition and experience he was able to diagnose that the issue was not the motor, but the electrical outlet. Our builder had wired the outlet incorrectly and caused it to start frying the motors. If It hadn't been for Dean TV Repair we would have been frying dryer motors for months longer. Thanks, y'all! read more

Took my LG Tv in for repair. There was power but no pic. It took a couple of weeks before I received a call and diagnosis but I wasn't in a rush. Cost was a little pricey but not the cost of the Tv so it was worth fixing. It took a day and so far so good. I was pleased with the service and would use again! read more

Called for an estimate on a TV repair, the man on the phone laughed at my request and said "I don't want to fix it" we asked for a reason and he said I'll fix it for you for $2000, Well over the original cost of the TV. Very unprofessional and cheeky. read more

Worst experience trying to re-schedule a service appointment for my washer to be serviced. Originally I had called Kenmore to have a repair person come out to fix my washer, and they contract with this company since they are local to my area. I called to try to move my appointment window earlier, and the man on the phone was very short with me and terrible at communicating. One-word questions and difficult to understand what he was saying. He asked me about my warranty and I had him repeat the question because I wasn't sure what about my warranty he wanted to know, and he screamed at me HOW IS YOUR WARRANTY ??! almost psychotic-like and then screamed "Damn it!!" . I told him that he was completely rude and that was unnecessary, and I was going to call Kenmore to switch companies. Do not hire this company, they do not deserve your business until they can learn how to treat a customer with basic respect. The man on the phone needs professional help in my opinion. read more

I am very unhappy with everything that happened involving this business. I couldn't rate lower than a "1" so here we go: We contacted Dean TV Repair after discovering they do house calls. We have a LG 60" Plasma and tiny cars, so this seemed like a good option. It started out fine and dandy. We called and explained the situation to them, and we were told our television would be an easy fix, probably resolved by soldering. They said a house call was $59 but it would be applied to the repair cost. We scheduled our house call one day before we scheduled our TV mounting appointment because of how optimistic they sounded about the repair. Fast forward to the actual day of the appointment. We turned on the TV and set everything up for them, prepared to point out what was wrong with our picture. They showed up late, which wasn't too big of a deal. They came in without any equipment. Still not too worried. They proceeded to spend exactly three minutes at our house, and in those minutes they didn't so much as touch the TV. They said that we would have to take our TV to their shop because they didn't have the right tools with them. Now, if we were going to have to take the TV to the shop regardless, why didn't they tell us? P.S. They still took our money for their three minutes of time. $70 down the drain. read more

1 star is far too many stars. Dean personally informed me that he needed to know how much my warranty provider was paying him to come repair my range as driving 31 miles is too far as gas is $4.00 a gallon. I told him it's called adulting and his gas is cheap,as I buy premium. He is a very unprofessional business person and owner. He continues to accept the bid to do my repair but he's waiting until the price a gas drops . I do NOT recommend this unprofessional wanna be business owner. He is also EXTREMELY rude on the phone. read more

Excellent Samsung Repair Service! Dean has repaired many Samsung main boards for me successfully. Nowadays, Samsung has stopped manufacturing circuit boards for televisions that are only 3 or 4 years old. This behavior from Samsung is causing to many consumers to throw away their valuable tv's because of parts unavailability. At Dean Tv Repair you are going to find techs with high repair skills who can help with either repairing your tv or giving you their best diagnostic. I'm giving Dean Tv Repair 5 star for been reliable and for their great skills. I will continue using their service for as long as they continue been responsive. read more

Took a 55 inch samsung tv for repair. Dean said issue with panel and would cost more than new tv. Since it is 1.5 yrs old, took it for second opinion to another Authorized samsung service center. He mentioned that Dean replaced original samsung mother board with a non working one. Not sure if i want to believe what Authorized samsung service center told, but please be aware. read more

My Samsung LCD 32" TV had lost the ability to Turn On ( an unfortunate & common problem with Samsungs) , so I took it to Dean TV Repair (it's a little hard to find, but it's Worth It). I was helped by Lee & he told me they'd check it out (diagnostic check that costs about $20) & call me to tell me the problem. He also admitted that he wasn't sure how long repairs would take ( I appreciated the honesty). They diagnosed the problem & called me in 1 hour, I approved the cost of repair & later that same day, Lee called to tell me it was ready to pick up! Another cool thing they do is - credit you the cost of the diagnosis after repair cost. Broken TVs can be very heart-breaking ~ but Dean TV Repair can fix that problem! read more

My six year old Toshiba Regza LCD TV had a severe problem with over saturated colors to the point was not watchable. After a friend recommended Dean's I gave them a call, discussed the problem with Dean, and decided to spend the $29 to have the diagnosis done. Took the set in on a Monday, had a call Tuesday saying that it would be less than $250 to repair. I gave the OK and picked it up later that day. Very pleased with service, cost of repair, and expediency! But story does not end there....... Set developed minor color problem and after calling Dean with description he readily accepted it back, diagnosed and replaced a defective IC, and the set is now back to 100% like new performance. One added point of service..... after driving to Dean's to PU my set Wednesday my top radiator hose burst while I was in the repair shop. As my vehicle is a classic car I do my own repairs, and Dean had his employee drive me to a nearby auto supply house to pick up a new radiator hose and coolant. They also supplied me with tools to replace the hose. I'm sure glad that the hose "let go" while I was parked instead of going down MoPac!! read more

Pretty bad experience. Brought in a small monitor for diagnostics and repair, but after two unsuccessful attempts to repair (including a multi-day repair), it wasn't worth the time and money I spent to get it resolved. Customer service was hit or miss if not a little cold. For as much as they sell their ability to work smarter than other shops on their website, their quick diagnostics and ultimately failed work didn't hold up in my case. read more

Dan is an honest man whose crew do a great job to repair your TV. We have a Toshiba 40" LCD TV and we had a problem with it going dark but the sound was still on. This indicates a bad inverter board / or chips and a overdriven power supply. Well I kind of rushed Dan and they snapped it together but it only worked for a day. I e-mailed Dan and he said to bring it right back and that he personally would work on it. I did, he did more than expected and it is working GREAT. Patience is a virtue and we should have more I guess. So if you want that expensive LCD/ LED flat screen fixed in Austin than this is the BEST place to go for reasonable prices and excellent workmanship for repair! - Al & Kathy read more

I love Dean! I called him and told him my problem. Over the phone he was able to tell me what was wrong and how I might be able to fix it myself. I tried to fix it but it didn't work. Then I called him back and described what happened and he said the "engine" was going out on my tv... I didn't know tv's had engines... He said that since the engine is such an expensive part and the fact that I need to buy a bulb I might want to look at getting a new tv. I asked him if he new where I could get one cheap. He said he had a similar tv in his shop for a very good price, used/repaired of course. All in all he spent over half an hour talking to us and didn't try to sell us or charge us for a house call that we might not need or anything. He was very friendly, knowledgeable, and professional. read more

Dean TV Repair has saved my Philips Plasma TV, twice now, the tv is going on almost 10 years but with Deans help it still functions like new!. The first time was after having my tv for maybe 2.5 years it developed a line of dead pixels, just a straight line, right down the middle of the screen. I managed to find Dean TV online, and he came and picked it up that day. He called me back telling me that the entire panel would basically have to be replaced, my biggest fear, and advised me that he could replace the panel for a fraction of the cost of buying a new tv, so I went along with it, figuring it couldn't hurt. He even gave me a 60 day warranty on the work and new panel, as a opposed to his usual 30 days. Best 400 dollars I ever spent, as the TV has worked perfectly since, and I have more than got my moneys worth. Just recently I have had another issue with the same TV, nothing to do with the panel or Deans previous work. I called them up again and even though I had moved and was in a different location, Dean still remembered me, came and got the tv, even told me about how he remembered fixing it the first time, (almost 6 years prior). Anyways, I just got my TV back and it is like new once again, the beautiful panel still has plenty of life and Dean replaced some of the electric components that have been giving it problems. So I have my TV back it's running wonderfully again, and I have Dean TV Repair to thank, so thanks again, I would recommend to anyone who has a tv that needs some TLC. Thanks Guys! MG read more

Not many shops around will still service a CRT in May 2021, but Dean's TV Repair successfully swapped the flyback on my CRT computer monitor and got it back up and running! read more

LG had recommended this business to look at my tv. I had an unfortunate experience scheduling an appointment with Dean TV. I had called and they asked me to text them with my information and a picture of the screen. They mentioned that it was probably fixable and that I would be put on the schedule right away. 8 days later, I called back and they had forgotten to put me on the schedule and said that I would be on the schedule for Tuesday. I had not heard anything, so I called and they mentioned that they had not put me on the schedule again and asked if I wanted to wait until Thursday or Next Monday. I had hopes for this repair company, but the lack of customer service and customer negligence was by far the worst I have dealt with. I used to work in retail, so it takes a lot for me to become upset over a situation. I will be taking my business elsewhere. read more

I have a 10 year old Samsung 72 inch DLP TV. The lamp had dimmed to the point that it looked like one of the old rear projection TVs that you can enjoy only if you're at the right height, and not too far from one side or the other. I wasn't too hopeful I would find a replacement lamp, I looked online and called a couple of different repair places in town. Everyone I contacted could get it but it would be special order and very pricey. I called Dean's and they not only had it in stock, but even switched out the old lamp and put in the new one in the cage at no extra charge. Dean asked me about what other servicing (cleaning) I had done to it. Although I'm quite handy, I did not know what needed to be done. Dean volunteered to send me the service manual for my TV so that I could perform the service myself. Again at no extra charge. Given the age of the TV and how dramatically inexpensive LED technology has become, I really considered just buying a new TV. But my experience with Dean's my picture is just like brand-new again. Maybe I'll get another year or two out of this old boob tube! I recommend Dean's for any services that he offers. Dean's obviously understands that you you do not make all your money on one deal. Repeat business (beyond money) has value in fortifying the customer relationship. I will definitely use Deans in the future. read more

Called first thing in the morning and was able to be at my house by mid afternoon. Very respectful and had diagnosed the issue very quickly. Told me that no parts needed to be replaced while still fixing the issue and only charged me the service charge. I deeply appreciate Dean TV repair for their honesty and promptness and would recommend to anyone. They even came all the way out to Bee Cave and I am very thankful for that. read more

I ruined the main circuit board of my Panasonic 42" plasma. Online research indicated that this kind of repair would probably cost between $200 and $450. Fortunately, Dean's happened to have the right board in stock, so we did not have to order it from the manufacturer. They quoted me $285 and did the job for $277. Then they helped me troubleshoot what _appeared_ to be a problem with the new board but turned out to be a bad DVR box. Great job, Dean's! I highly recommend this shop to anyone who needs TV repair service. read more

My giant LG refrigerator's compressor failed after seven years of service, and they showed up on LG's site as an authorized service center. I was a bit dubious, since I saw no indication they did refrigerator work, but when I called, I had an appointment setup in two days. Their tech came out, checked out my setup, and was able to get a new compressor installed (which involved a lot of draining, drying, and soldering) in a few hours, and it works great now. read more

We had Dean TV and Appliance Repair fix our dryer. They came on Friday and realized the part we needed had to be order so they had it delivered overnight. That was amazing customer service to not make us wait all week for the part. It makes a big difference when you don't have a dryer and have a lot of dirty clothes that need to be washed and dried. We really appreciate the excellent job they did. We highly recommend them. read more

We called Dean TV Repair when our year and a half old Mitsubishi 72" DLP television stopped working. The repairman was very polite and knowledgable, and kept us informed of the progress of the arrival of the lamp cartridge, which was the part that needed replacement. The most amazing thing was that he even came to our home on Thanksgiving day because he knew we had company who would be here for the holiday. I would recommend Dean TV Repair to anyone needing television service. read more

Our flat screen insignia TV was working fine upon moving in to our apartment. About a year in it starts messing up. Has sound with no picture, works sometimes doesn't work others. We ended up taking it to Deans TV Repair. It was $130 initially. We brought it home and it worked for three days and stopped working again. We took it back and it worked in the shop so they wouldn't fix it. We figured maybe it would need a surge protector. Got that, worked a few days and then stopped. We took it back to Deans again. He fixed the backlights and said we were good to go. Bring it up and it's still not working. So basically, we paid $130.00 for a problem that hasn't been fixed. It's really frustrating. I recommend for something small, but if it isn't fixed within the third try, take it somewhere else or just give up. read more

These guys are great, VERY hard workers. TV went out Monday am, Called Monday noon, they were out here before 3pm, ascertained the issue, took the 58" TV with them and anticipated it being complete on Friday for $396. It was completed on time and on-budget and they even brought it back for us for free since they were in the area. Yay! read more

I realize that others have had good experience with Dean's. I'm not doubting that. But I can tell you beyond the tiniest shadow of a doubt that they flat-out, bald-faced LIED to me. YMMV, but based on my experience: Avoid them at all costs. Read on to find out why. And like another reviewer, I'd give them zero stars if I could. Or a negative rating. I am not ignorant of electronics, but I don't have the necessary tools to diagnose TV problems, so when the picture on my 2-y-o Samsung 43" plasma went out, and after some searching around and reading reviews, I settled on Dean's. I had done considerable research as to the possible causes, with the vast majority of problems pointing to bad capacitors. I checked the caps and found none that were obviously bad. Another possible issue was the tab bond. According to Dean (or whoever it was I spoke with) neither of those was the problem. He didn't check; just dismissed out-of-hand. "Samsung doesn't have bad caps," and "Samsung doesn't have tab bonds," contrary to everything I'd found regarding problems with this brand. Cue extreme skepticism. But I went ahead with leaving it with them to diagnose. Next day I'm told, "the plasma leaked out." What? Excuse me? Do I really and truly have STUPID tattooed on my forehead? Folks, plasma does NOT and CANNOT leak out! EVER. The amount of plasma in the average set is about a thimble-full of xenon and neon, two inert gases that are excited when a current is applied to them. These gases are encapsulated in hundreds thousands of individual cells sandwiched between two glass plates (which is why plasma TVs are so heavy), like tiny light bulbs. You could crack the screen and, as long as current was supplied to the remaining intact portion of the screen, you'd still get a (probably crappy) picture. Because while there is no plasma in the broken part (as well as other issues), there's still plasma in the intact regions. So in the case of Dean's: SHENANIGANS, HIJINKS AND TOMFOOLERY. They suggested that I just leave the tv there and they would dispose of it properly. Dispose of, I expect in this case, means repair it for very little cost and resell it, making a nice fat profit from a "broken" set that I paid them $30 to take off my hands, while at the same time selling me a refurbished set for $400. Nice scam. I took the set home and will find somewhere else to diagnose it. I'd like to take it to this place: http://www.hephnertv.com/plasma-myths.html but we're not in Kansas, Toto. ;) read more

Just moved to Austin and my 50 inch Samsung Smart TV broke during transit. Brought it in to Dean's during lunch. Turns out the entire front panel needed to be replaced! Anyway, it only cost $200 parts and labor and I was able to pick up my TV after work that same day! They were very polite and very hard working! Highly recommend them! TV works great! read more

Did they fix the white dots on my 6 year old Samsung DLP within 15 mins? Yes. Did they use my brand new white rug as a work surface and leave me with greasy, dust stains that need to be scrubbed out? Yes. Did the thought of putting a towel down or placing the removed parts from my TV on the "ENORMOUS" wood floor occur to the technicians? No. Was there any sympathy, concern, offering to clean, or a price break, for my rug when he handed me the invoice for $379? No Did they leave the front wide door open when they left? Yes. Competent? Yes. Repeat Customer? No. read more

When the picture on our 53" rear-projection Sony HDTV died our local TV retailer gave me the name of two Austin repair shops to call for service estimates. Both of these places seemed to be more interested in selling us another TV than in fixing our set; the best-known of the two shops quoted us $350 to pick up the ~300 lb. TV, give us an estimate, and dispose of it if not economical to repair. Since two repair shops gave me impression that our TV would not be economical to repair, I searched Craigslist to find someone who'd be willing to recycle the TV. There I found an ad for Dean TV repair in Pflugerville. Dean TV quoted me a very reasonable fee for an in-home estimate. Their service van showed up a few hours after I called and their technician fixed our TV in about an hour, while I watched. The guy soldered in original Sony parts and gave me old parts to keep or throw away. The TV is now working like new, there's a 45-day warranty on the repair, and the cost was less than the other shop quoted me for an estimate (but no repair). Being an engineer myself, I looked up the cost of those replacement parts online and I found that the Sony parts that the technician used are definitely not cheap. This makes Dean TV's fee seem like an even better deal. I'll definitely call these guys again should any of our TVs need service. read more

So I wasn't too thrilled, as per my last review on 6/4. It has only been 3 months and my TV is now doing the exact same thing - not powering on. However, they only cover their repairs for 60 days, so I am faced with having to replace our TV after having spent over $450 on the "repair". I don't recommend Dean's TV repair at all. read more