I have no idea why in the world this company's rating is so low on here. This is by far the BEST DELAER I've ever dealt with in my life. Super easy and smooth to work with! I will absolutely do business with them again in the future. This is a family owned business and they treated me and my wife and our service animal like family entire time we were there. We got an amazing low mileage vehicle at a outstanding price! Thank you guys so much! read more

10 reviews and they have "achieved" a ONE-STAR average. This is only because there isn`t a lower rating available to give them. I wish my stepson would have read these reviews before dropping over $12k on a truck that didn't last a day! The owner said that his son drove the truck in from Indiana the day before and he had no room to budge on price because it was such a nice vehicle, and he could "sell it tomorrow for the full price." I was able to use the fact that my stepson was a first-time vehicle buyer and was only 19 years old with limited funds to get $500 taken off the price. If he had given us the truck for free, it still would have been a rip off! The first time he drove the truck after taking it him, it started losing brake pressure. When my stepson took the truck to be repaired, it was determined that the frame was rusted through and the vehicle was not salvageable. The vehicle had to be scrapped, so my stepson was not only out $12k, he had to spend even more money to buy another used truck. At best, the dealership was negligent and bought/sold this vehicle without properly inspecting it. At worst - it was an intentional scam. Either way - DO NOT DO BUSINESS WITH "DECENT RIDE." They will give you a ride, but it will be far from decent! read more

Bought a 2013 Audi A5 coupe from Justin with 145k miles. Drove down from Columbus to test drive, after my previous car got totaled. Everything went smooth as could be. Did have to add a quart of oil before I started the 80+ mile trip back north to Columbus, but that is common for Audi 2.0 B8.5 engine. Made it home with zero issues. The car is beyond perfect. Cars are exactly as described, A Decent Ride. Not perfect, not flawless, not "Certified Pre-owned" Their website provides you all the CarFax information regarding previous maintenance for each vehicle listed. Do your research! They do not pressure you into a sale, if something feels off just walk away. Staff was extremely friendly. I would buy from them again. read more

They are so crooked here that they can't even tell the truth about something as simple as the muffler. I asked about the vehicle I was looking at and asked if it had the factory muffler because i couldn't see it in the pictures. They told me yes it does then when the vehicle was delivered I looked under and it was chopped off! Do yourself a favor and avoid doing business with these people I'm sure they also rolled back the mileage on the odometer absolutely despicable business! read more

Amazing experience at Decent Ride in Ohio. We purchased a used 2012 Cadillac Escalade Luxury and couldn't be happier. This family owned and operated dealership truly cares. Brandon was professional, honest, and helpful from start to finish. Smooth process and great service overall. read more

I bought my dream car at Decent Ride a used 2018 Audi Q5 2.0T Tech Premium. Brandon was profEssional Patien and very helpful. The process was smooth and traNsparent. Great used car dealer in Ohio with excellent service. read more

Fantastic service at Decent Ride.Com in West Chester, OH. Justin made the experience eNjoyable with his friEndly and honest approach. Everything was handled effiCiently and I felt valued as a customer. I would dEfinitely return for future Vehicle needs. read more

Beware...rude, unprofessional after the initial smiles and grin. If you want to have to put $3k into your "new" car, day 5, welcome home. Get an inspection. Better yet, go elsewhere. read more

Horrible service... they sell Nothing but lemons and they have no real mechanics that they claim to read more

If I had written this review the day we left, I would have given DecentRide.com 4 (maybe 5) stars. They were very nice and said how they prided themselves on honesty. Their mechanic mentioned several times to me how well taken care of everything was under the hood of one of the cars I was looking at. Based on that recommendation, we purchased that particular vehicle, along with an extended warranty. The car I purchased had a problem with 2 of the door locks and needed bushings. We purchased the car with the promise that they would fix the problem with the door locks if I paid for the parts. The parts would need to be ordered. They would also fix the bushings (for free) when I brought the car back to have the door locks fixed. I had to call and use the contact us option on the website several times to get him to order the parts. It took a month for him to order the parts. Then more time to get him to install the part. When I picked up my car, the bushings had not been replaced. I was told they had the wrong ones. I both called and sent a message via his contact us online and never received a response. They never replaced the bushings. I also had to call to have him mail the title to me. I received it the day before my temporary tags expired. In his office, we specifically said that we wanted the title in both mine and my husband's names. When we received it, the title for MY vehicle was only in my husband's name. Now, just short of 6 months later, the vehicle has a cracked engine. I only drove the car about 2,500 miles! There are some weeks that I only drive twice a week. If I am going somewhere with my husband we take his car. When the repair shop called the warranty company to get authorization, the warranty company claimed the repair is not covered. That it can't be proved that the crack was caused by a lubricated part. If it could be proved, then it would be covered. The warranty was an expensive add on. We expected this car to last for several years. I have purchased other used cars in the past and never had this much trouble. read more

I bought an Chevrolet Equinox from here a few weeks ago and so far I wish I hadn't. When I tried to get things resolved with them (like a serious mechanical issue that their mechanic was supposed to check), I've only gotten the run around; promises, calls not returned, etc. If my experience improves dramatically, i will update this review. But so far, I would not suggest Decent Ride at all. PS If you want to take the risk, AT THE VERY LEAST, have your own independent mechanic check out the car before you buy it. read more

We financed a 2001 Ford F-150 Lariat edition from Decent Ride. The buying experience was a breeze. Everyone was helpful and eager to help us, my fiance, our 7 month old son, and I, get into the truck we had thought we were getting an incredible deal on. Literally the moment we drove off the lot, problems started to surface. We took the vehicle to our very trusted mechanic who gave us a report that strictly stated that the vehicle was not even SAFE to be on the road and that it would cost just over $3200.00 to get the vehicle safely drive-able once more. The engine was misfiring, the shocks were blown out, the REAR BRAKE LINE was nonexistent, brakes and rotors were both in desperate need to be replaced, the steering column was about to com bust, and the part that holds the steering case together was completely cracked, along with a serpentine belt that was dry rotted and cracked. Mind you the car drove great for the 10 minute test drive we took and the CARFAX was super clean . When I called the dealer they told me that I could bring the vehicle in and their mechanic would take a look at it and then "We'd see what we can do from there". Easy to say, we just wanted to return the truck and get our $3500.00 down payment back considering they let us drive off in a truck that was basically a death trap, knowing not only us but our small infant child would also be in this vehicle. The gentleman I spoke to told me that wasn't an option as the Lemon Law "only applies to new cars", and they sold the truck "AS-IS". I wasn't about to get stuck in this situation and lucky for us it had only been 45 HOURS since we signed the paperwork. I called the finance company told them the story and they immediately told us they would deny us the loan so legally they had to return our money to us. The situation was resolved we brought back the truck, they gave us our check and we now had retained our down payment, but NONE of it happened due to the cooperation of this dealership. If it was up to them we would be stuck in a financial nightmare. I am writing this review as a mother, and as a good person, to let others know my experience so that they may think twice before trusting the word of this "CARFAX Certified Dealer". They knowingly sold us a DANGEROUS vehicle with our 7 month old son in our arms. We could have been killed and I'm just grateful for smart thinking and one amazing woman at the bank who heard our story, and wasn't about to let a young family be put out in such a horrendous way. read more

Mike Lemon is a Dr. Jekyll Mr. Hyde character. He threatened to prevent my husband and I from being able to purchase a vehicle from any other dealership if we didn't sign his contract after accusing me of forging paperwork. He and his staff lied about being able to purchase batteries for a BMW key after charging me $3,000.00 for aftermarket insurance that isn't worth the paper it is printed on and they advised us to spray solvent on a nearly broken belt which would have locked the entire engine had it broken. The car we purchased cost us $3,000 in repair cost before we ever made the first 30 days payment and now the starter is gone after only having the car for two months. Please do not become a victim of these scam artists. Yes, they will be nice and receptive to you while they are getting their way but when you find out that you are being duked Mike LEMON will explode and remind you that you are purchasing a used vehicle and you get what you paid for. Well, Mike LEMON we paid $25,000.00 for a car that has only been capable of driving me to work nearly ten trips and you feel good about your deceit.ride Please read your contract and do not accept his aftermarket insurance because trust me it doesn't cover anything especially before the first 30 day period. read more

We thought we were having a good experience with these guys, but when we got home, the car we had just purchased wouldn't start. We had an inspection before buying, which came back clear, but when we took it to our mechanic, he found $3200 worth of repairs that needed to be done, including a new battery. He also found parts in the car that came straight from a scrap yard, and the fluids over-filled. We didn't get the title, the manual in the car was for the wrong vehicle. So many shady things about the whole experience. To our surprise, they did take the car back and refunded our down payment, which they said they never do. They also refunded our warranty, which they had told us covers "just about everything," but didn't cover any of the repairs needed. We ended up paying for a battery and new tail light just to be able to drive the car back. I cannot recommend anyone go through this, and I certainly would not buy from them again. read more

I purchased the 2005 Hummer H2. The purchase experience was pleasant enough, but when I got home, I realized the front skid plate that was in the pictures advertised was missing. I called and was told they would look into to it and call me back. They have to this date, never returned my calls. I continued to harass them until they finally told me they had the front skid plate and that I could drive 2 hours back down to their location and pick it up. I asked if they could please ship it and I said I would even pay for the shipping. They told me that was fine and I asked that they please call me with the cost of the shipping and the tracking number when it shipped. They told me once again they would call me back with the details, but of course never did. It has been 3 weeks now and no skid plate and nothing but a run around for something they screwed up on. I am not understanding what the big deal is about shipping me my $350 front skid plate, when I agreed to pay for the shipping? Very disappointing end to a very pleasant buying experience! read more

I wish I could give below 1 star. I purchased my car Sept 3 and have had nothing but issues. Two months later and my transfer case is going out AND my transmission is going out. This "decent ride" is anything but. I was forced to correct my previous review to get them to pay for an issue that SHOULD have been fixed to begin with. The experience I had with this "dealership" has been nothing but hassle. I was also sold a warranty- a warranty that is doing me absolutely NO good because they don't pay for existing conditions. DO NOT BUY A CAR FROM THIS PLACE. YOU WILL REGRET IT. I cannot stress this enough. I now have to pay out of pocket almost $2000.00 for a car that I have literally had less than two months. BUYER BEWARE read more