I brought my dad to the HOKA Showcase in Goleta for his first pair of Hokas, and we had a great experience! Rigo helped fit him and was incredibly helpful--knowledgeable, patient, and made sure my dad found the perfect pair. My dad absolutely loves the comfort of his new Hokas! He's been wearing them non-stop and keeps talking about how great they feel. The store itself is well-organized, and the staff is friendly and welcoming. If you're looking for a great selection and expert fitting advice, I highly recommend stopping by. Thanks again to Rigo and the team for making this such a smooth and enjoyable experience! read more

Deckers Brand Showcase - Brand New Bondi 9 Hokas. Extra Wide! - Shoe Stores Near Me - Goleta, California

I never got my shoes. it is a hassle to talk to a representative and they did not bother to find out where the package went. The only answer i got from them is that i should discuss with the courier and that they can not help, and can not issue a refund and can not resend the shoes. in other words, i paid for a shoes that i have never received. read more

They pretty much are useless in here. Too many employees. And they keep saying "you can order it online". Well...of course I can. That would defeat the purpose of going in a store in the first place. Selection is awful. Everything is out of stock. Hoka seem to have it's quality going down (subjectively) and their online / customer service is awful. So money wise, not a good value anymore. Please do better and bring value please. read more

Lots of parking and nice displays in a large store. The staff were helpful but many of the items are not available that are on display. The prices seemed typical of the items. It's worth checking out. read more

This review is specifically for Hoka Clifton 9 shoes. When looking up their HQ, Deckers Brand Showcase is the top search result. My Hoka Clifton 9 shoes started literally falling apart after only three months. When I first purchased them, I thought they were the most comfortable shoes I had ever worn. I compared it to walking in a bouncy house. Then after three months, I noticed that all of the rubber in the sole had started to fray, leaving all the edges looking tattered and raggedy. By the fourth month, the traction pads embedded in the poor-quality rubber sole were coming loose and I had to glue them back on. My wife had purchased Hokas as well and her soles were worn completely flat in a matter of months. Apparently, that initial comfort is due to poor quality spongey rubber that has no durability. From Hoka's website: "our one-year warranty covers material/ craftsmanship defects up to one year from the date of purchase. For example, if the tread starts to come away from the outsole or if your waterproof style is letting water in." This turns out to be very misleading. I tried contacting Hoka support about my shoes' poor quality. They want me to mail the shoes to them at my own expense so that they can *decide* whether or not they will honor the warranty. Customers purchasing $150 shoes have a right to expect quality of product and quality of customer care. From Hoka I have received neither. DO NOT BUY! No durability whatsoever! read more

Deckers Brand Showcase - Shoe Stores Near Me - Goleta, California

See all

Came from out of town to visit deckers brand showcase, as we were intrigued by the amount of selection they would have. First of all, customer service was NOT THERE. We were not greeted when we walked in, no one asked me and my fiance if we needed help, and when we did ask for help they seemed annoyed?? I also did not feel welcomed... it was such an off vibe. When walking out, the worker Just STARED and didn't acknowledge us for coming in. So we just left.. and left empty handed. read more

Read this before you go As locals who have been shopping here for years, we are very disappointed. The selection appeared more than was available since most of the shoes we asked for couldn't even be ordered online. The number of employees was insane for the lack of help we received. We had six different people help us during our time as we got bounced around from employee to employee as we were trying on shoes, never with one more than 5 minutes each. We felt like deviled eggs at a party being passed around and no one wanted us. When we did manage to get someone to help us, they moved at the speed of molasses. Whenever we asked a question or asked if they had a shoe in a different size they seemed annoyed and upset with you and one would leave to find the size you asked for and then disappeared. You would not see them again this happened 3 times in 20 minutes. There was a lack of training, since only one employee could help with returns and exchanges. If I was in charge, I would at least train two more employees to do their jobs and fire the rest since it wasn't necessary to need so many people who didn't know how to do anything. Even if they are busier, they didn't have any employees that were willing to go out of the way to talk to you or ask if you needed assistance. They used to offer us coffee and sparkling water when purchasing shoes, now we can barely get someone to get us shoes to try on. read more

A Very unfriendly place. It was impossible to get anyone to help me. I walked out after 15 minute. I had every intention of buying a pair of Hoka 's for myself. Guess I will stick to my old brand. read more

Still my go-to for athletic foot wear. And of the many brands they carry I continually go back for Deckers Outdoor, Hoka, Teva and even Ugg. I have very specific work-out-shoe needs, and salesperson Jeremiah was extremely helpful in showing me all the brands that he thought might be helpful. He introduced me to the Deckers X Lab line of athletic shoes, and after trying on several models his recommendation of the Men's X-Scape Sport Low was spot-on. Actually did my first work-out in the new X-Scape, and my feet, legs and back could not have been happier. Nice to have shoe experts like Jeremiah in Goleta. Looking forward to once again being there for specialty holiday gifts. read more

I am not one to try on a lot of shoes, but Cameron pulled box after box of shoes until I found the perfect fit. Honestly, I have never tried on as many shoes as I did today, but the fit and feel of the Hokas was perfect! The service was outstanding, and now I will never go back to one of those discount shoes rack stores because I know the service I would be sacrificing! read more

Goleta, CA Decker brands include: Ugg, Ugg Home, Hoka, Sanuk and a few other brands I had not previously heard of. This is not an outlet store. The showcase company store is located in the same parking lot as their Corporate office. The showcase store carries all of the current styles available within each brand. Originally, the showcase store was only opened for employees and investors but is now opened to the public. I arrived 30 minutes prior to closing which I regretted, I needed more time. I came in to look at the HOKA brand but would have looked at others brands if time permitted. The benefit to coming to this store is, no one retail store carries every single style, so it is nice to see the whole line. Upon walking in I was greeted and promptly asked if I would like sparkling or still water. Seriously?!? I asked for sparking and the man brought out the cutest little ice cold glass bottle of San Pellegrino. What a nice way to feel welcomed. I tried on the HOKA brand shoes I came in to look at and found one that could work. I had done some research prior to my visit so I felt the girl was above average knowledgeable but the questions she did not know she asked someone else. I would come here again if in the area. Check hours of operation. Return policy is better if purchasing online versus in store, salespeople are not on commission. read more

Deckers Brand Showcase - Shoe Stores Near Me - Goleta, California

See all

The one star reviews for this store is not an accident and actually totally appropriate and not a hyperbole of any measure. Avoid this store as the black plague. I have worn Asics, Patagonia, Mizuno's and Brooks and love them for trail and city running. My friends in the running group swear by the comfort of their Hoka's and thus I decided on taking a chance on them. As I was visiting my folks for the 4th and they were in the market for new pair of shoes, I decided to take them to the flagship store in SB to have them fitted.The comfort of the shoes is where the good experience ends. This store is a travesty to any customer service whatsoever. The store employee's demeanor and willingness to assist with any queries is a stark contrast to any professional establishment such as REI or foot locker. Despite explaining what was needed (comfortable shoes with ample cushion for long standing due to teaching classes at the university), they offered no suggestions. We thus asked them to provide us with their lightest and softest shoes so that we could do the assessment ourselves as they are incompetent or simply unwilling. Also a fair amount of coaxing and cajoling was required to get them to bring a foot measurement device for actual feet measurements and taking rational approach to finding the right pair. I was shocked on how sub-far an infuriating this experience was especially when compared against my experience at REI while getting my Hiking gear from Merrel. Furthermore, while inquiring about return policies, we were told there is no return policy on worn shoes. Inquiring further, I learnt that there is a return policy on poor manufacturing but that will be assessed and the shoes can only be returned with the physical copy of the receipt. With all the hassles of this store, if I do buy another pair of Hoka it will be through Amazon and certainly not at the SB store. If you do come to the store due to Hoka brand loyalty, just come here to see what style you like and buy your Hoka's elsewhere where customer service and assistance means something. From my perspective and this rather sour experience, I will continue being a patron of Mizuno's and Brooks which are equally comfortable, have excellent products and are sold at stores with tangible customer service. read more

I have been here at least 3x and the staff here is always less than helpful. I have had to request multiple times for someone to help me each time I've been there (have purchased at least one item every time). The sale associates all stand behind the counter and don't greet clients as they're walking in (something you'd expect from a store like this). They all stare and talk to each other and ignore clients. If you're planning to attend - they do have a great selection but don't expect much from the staff. I do have to add that the male associate who helped me was helpful and attended to all my requests. read more

On the hunt for some comfy work shoes since I'm on my feet pretty much all day. After research; hokas immediately came up for the best shoe. That being said; spending $170 I wanted to try them on first to make sure they were what I was looking for. Found this place, decided to check it out after trying the montecito running store (they are great but didn't have many options) so that brings me to LAUREN!!!! She was an absolute gem. She had no problem grabbing all the different sizes we needed, even in the different styles & wasn't an annoying hovering salesperson... so sweet & helped us even order a special pair in the color we were looking for. Thanks Lauren! :) read more

It's hard to find the front door. Why not put the door on parking level side. Why not put up a sign pointing where it is? I do love my Hokas not the color cuz you had one pair of sandals in size 11 read more

Today, I was finally able to visit Deckers Brand Showcase and boy am I happy I did! Deckers is an amazing local company that does a lot of good for our community. And, during the holiday season, they have this amazing campaign (12 days of Christmas) that supports 12 local nonprofit organizations. They generously donate 40% of daily total sales to the daily featured nonprofit, it's AMAZING! So, today, in support of the Mental Wellness Center, an incredible mental health nonprofit in Santa Barbara, I stopped in to shop. They have EVERYTHING you could ever imagine, and if you're into Uggs, this is an Ugg oasis! They have all the new styles and some exclusive that I have never seen. They carry all the Deckers brands here and have a HUGE selection. I will definitely be back! read more

See all

If you're on the hunt for comfortable yet stylish shoes, walk no further. Of course everyone is familiar with the popular footwear brands of Sanuks, Uggs, HOKA and Tevas. Well few know that we have the headquarters right here in Goleta! I have come to Decker's Brand Showcase twice. Both times the service was impeccable. From the minute you step into the building, employees are willing to help find the right size, style and/or fit for you. I came here with my sister and aunt who were visiting from out of town but on the search for new sandals. A shout-out to Dave who was extremely welcoming, friendly and helpful. We walked out in new footwear as happy campers. read more

I've bought shoes that I love here three times. Very comfortable and I enjoy wearing them as much as possible. Excellent walking shoes and hiking shoes, stylish too. read more

I have been a local in Goleta/Santa Barbara for most all of my life and I am committed to buying local. I purchased a pair of Hoka running shoes which I love. During a workout the seam split right above the sole. An obvious flaw in construction. I went to the Goleta Deckers store where I purchased them a few days later. I was told that if I had bought them within the last year they would replace the shoes for free. I was able to locate the receipt and it had been 368 days since my purchase. Even though the slit happened within the year the sales person and manager on duty said there was nothing they could do. NOT a happy local customer!!! read more

I bought a pair of Clifton 8's online; they did not fit. Upgraded to Clifton 9 at Deckers showcase/Goleta. After 2 weeks of light wear, the shoes really hurt my feet. Called the store; the policy is return only if they are unworn. The online policy is 30 day return for any reason! Lo & Behold the fine print! I went on Hoka chat to see if I could return them.The rep was barely informative, but gave me a return label. In checking the fine print, "if you are eligible for return (IF) you will be given an online store credit. Who knows how much you might get back due to wear! So no return at the Deckers Goleta store and a BS return online (of which you pay for shipping) then take the chance of a partial refund. I will stick to Brooks & Asics from now on. Both have excellent return policies. The store employees/management are totally unprofessional and unwilling to help. There are about 5-7 of them standing around chatting and act like you are bothering them if you ask for help (and then they point!) No friendliness or helpfulness, just getting back to they little group chat. I imagine if you do manage to get a refund, it's store credit only! read more

The first view of all brands Deckers offers, the Showcase is more than a shoe store. It's a shoe story. Offering all Deckers brands; UGG Australia, Teva, Sanuk, MOZO, Anhu, Tsubo and Hoka One One, the Showcase is a unique opportunity to see what Deckers has been up to. Located in its brand spank'n new, global headquarters with reserved parking for retail guests, there's something for everyone. Everyone who wears shoes. The staff is decked out with technology to educate on shoe specifics and iPads allowing you to place an order and have it delivered home or to the store the next day. That's easy! Stephen and his team make it fun to learn and play. It was cool to see so many styles in one place. I wanted to take home 4 pair of Tsubo, an Anhu hiking boot and they almost have me convinced on a pair of Hoka One One, a very advanced running shoe, and I don't run. Super comfortable. Thanks Deckers! It's great to have you right here in my backyard. My credit card company will love you more. read more

See all

I had very good service here and their section of hoku shoes is unmatched. We purchased two pairs of shoes while we were there

We were greeted near the door and offered help. After a few questions by the salesperson my husband was shown Hokas that would be best. He tried on 4 pairs and picked the ones he wanted. Great service. Good selection. He wanted plain neutral colors, not what Hoka is known for. Value will be determined by future use. read more

I am writing a new review just for the fact that my husband and I have the best experience today!!! We were greeted immediately and ask what can I help you with!!! Sam and Sheila help both of us with kindness, patience and also being super fast bringing us several different shoe's!!! There seems to be a new management and this store has absolutely improved the customer service!!!! Thank you Deckers for the superb team that is working at this beautiful store!!!! We will definitely be back for more Hoka shoe's!!! read more

So I have had a horrible experience dealing with the Customer service of Teva Shoes and the lack of care for their customers. I had a flip flop, well flop. Tried to have it resolved multiple times over the phone. It took 4 calls to finally receive a email with the link not working to print it. I spent over 2 hours dealing with their lack of customer care. So hopefully you have a better experience S for me I wouldn't want to deal with these brands again after being a customer for years and how it has changed. read more

Deckers Brand Showcase - After a month of light use watering the lawn. - Shoe Stores Near Me - Goleta, California

Most holiday shopping involves rushed employees and weak customer care. On the contrary, I Had the most pleasurable shopping experience being helped by Jeremiah. Absolutely amazing customer service, friendly, quick, made sure I was happy and satisfied with my purchase of 3 pairs of uggs. This was my first Deckers brand experience and I plan on returning! Thank you Jer!!! read more

Deckers Brand Showcase - Shoe Stores Near Me - Goleta, California

This is a cool retail store that few people in Goleta and SB know exist. Yet. Deckers has all their brands available in one place. There is plenty of parking, although not on the street. The store is staffed with friendly and knowledgable people who are super helpful. One of the great features of this store is that you can use a supplied iPad to order anything they might not have in stock, and they'll ship to your home. If you are in the area, it's worth a visit. read more

I love this shoe and outdoor clothing store and try to visit each time I'm in the Goleta/Santa Barbara area. Deckers Showcase has the BEST collection of every kind of Hoka , Teva, and UGG running, hiking, climbing etc. shoes!! They carry men, women and children sizes along with sandals, slippers, and casual footwear. The reason for this post is to give a particular shout-out to one of Deckers Showcase employees. Her name is Emily and she is one of the most helpful, knowledgeable, courteous salesperson I've ever had the pleasure of interacting with. She expertly and patiently waited on myself, my husband, and a friend of ours. We were very grateful for the time she gave us. Ask for her the next time you're shopping there! read more

Hey Teva team!! Thanks for the great service and recommendations at your Goleta collective. I was shopping for a brunch of people and I took almost an hour to get the things I needed for the holidays. The staff was very helpful and patient with me trying on things and making phone calls for sizing for others on my shopping list. Even when I came back the next day to exchange some things. Everyone was so helpful, knowledgeable and knew what they were doing. They made me feel welcomed and understood. Which I feel sometimes is lacking in a lot of industries nowadays. Great work everyone!! Thank you and Happy holidays read more

4 great brands in one location. Ask for Jeremiah...he is super helpful! Use the iPads to order if your choice is not in stock. The more I buy, the more committed I am becoming to several brands. Hoka hasn't let me down for running and today I bought some stylish Teva waterproof boots for a fall trip to Europe. My Ugg slippers and robe are worn daily. Will grab some Sanuk shoes next time ! read more

First time I'm saying this, but amazing experience buying shoes. I came here to look at some HOKA running shoes. Immediately there was someone already there to find out what I was looking for and see if I needed any assistance. All the staff members were very friendly and super knowledgeable. I tried on literally every single HOKA shoe in the store, and they were patient and welcoming the entire time. It's crazy to me that they know so much information for all the shoes available. The Brand Showcase is huge and contains shoes from every brand that Deckers owns (UGG, Teva, Sanuk, HOKA, Ahnu). In the end, I decided on a shoe, but they didn't have the color in stock at their store. There was absolutely no pressure to buy on the spot, and they helpfully showed me to their iPads where you can order online. (The shoes were shipped to me same day and got to my house within a day which was awesome). They were able to recommend me a style that would suit my needs for road-to-trail running, and helped find me a color online that I would like to purchase. Service was the best I've experienced at a shoe store. read more

Bottom Line: When is the last time you heard "would you like some water?" in a shoe store? This place is basically just first class. The place is clean and the people that work there are very friendly and actually knowledgeable about their products(!). I bought a pair of (nice-ish kind of dress) boots there and Im pretty blown away at the quality of these shoes. They are going to take a long time to break in but you can already tell they are going to last a very long time. thanks guys! read more

My wife was overlooked while trying to get help while other customers arrived after her and received prompt service. She wonders if it age-ism or racism, as she is African American. read more

Amazing retail space featuring all the Deckers brands. State of the art. Awesome products. read more

See all

Excellent customer service and very nice showroom. My only nit is that they didn't have the (common) size I wanted in the traditional Ugg backless slipper. read more

Excellent customer service! I won a pair of Teva boots at a silent auction today, and to my dismay, they were the wrong size! I called up Steve, the manager, and he said, "no problem. Bring them up for an exchange." Awesome, new store, with multiple brands! Deckers owns Teva, Uggs, Sanuk, Ahnu, Mozo, Tsubo, Hoka and Simple Shoes! All, except Simple Shoes are on display here. Beautiful showroom, with very helpful staff. They'll even offer you a bottle of water! This is the only location on the planet with all the brands. Prices are retail, but not too high. read more

Deckers Brand Showcase - Shoe Stores Near Me - Goleta, California

Wow!! Awesome place, great options to choose from. Must visit for all you need.

uggs that you cannot apparently find anywhere else! this is a reason to go to goleta, ca. lol I bought all my christmas gets here for 2018. read more

Ack, I forgot to post my review earlier! So here's the basic rundown, I don't think you're going to find any deals here since this is a showroom attached to their Goleta "campus," but that's not what you go there for. If you want to receive excellent, personalized customer service, this is a great place to look for your next pair of shoes. Good variety, very visually pleasing displays and comfortable atmosphere in the store while the knowledgeable and friendly staff are attentive but not overly so. I highly recommend checking them out if you like any of the brands they sell. read more

Super helpful staff. My husband bought me a pair of Uggs for Christmas and a button fell off so I brought them back and they replaced them no problem. When my husband was in purchasing my boots, he mentioned to the manager that my pair from 2 years ago had ripped at the seam and they told him to have me bring them in to possibly replace them. I brought those in and the super helpful manager told me he would replace them this once but it wasn't a manufacturer defect. He told me to keep them clean that the salt and sea water can break them down. Pretty ironic considering Uggs were originally designed for the surf culture before they became trendy and fashionable. I've been buying Uggs since the 80's and never had this happen, but hey, they stood by their product and replaced them- I guess I'll keep these ones clean! Thanks Deckers! read more