Counter girl yelling out customer names and order numbers. While I'm waiting she bags the items and puts it on a 3 tiered stand on the counter. I move up to it and ask her, is this order ready? She says, what's your name. I tell her and she says yeah, that's yours. I said, why didn't you call my name? She said, we just put the order up and customers can see if theirs is on that rack. I said, I've been watching you call people's names and orders. Shockingly, she ignored me. Hope you don't encounter that jerk. read more

I've eaten here a few times passing through. Service is prompt, the food is hot and relatively affordably priced. [[HIGHLIGHT]]The restaurant is clean (including the bathrooms) and the eating area is typically quiet.[[ENDHIGHLIGHT]] I definitely prefer it to Taco Bell, as the ingredients seem fresher and less processed in comparison. Plus, their French fries are always on the menu! read more

Del Taco - Chicken burrito, Crinkle Cut Fries - Mexican Near Me - Newbury Park, California

Horrible service and horrible attitude. Took 20 min for a burrito I could've made in 5. Never coming back here and you shouldn't either. Waste of time and money. Had people getting out of their cars to see what took so long. read more

They want you to use only the kiosk instead of ordering with them. There was only three girls working one was the manager not doing anything, The other was cooking everything and the other one was doing the orders with her headset on and putting the tray in the front for the people inside. [[HIGHLIGHT]]The place around was dirty so where the bathrooms.[[ENDHIGHLIGHT]] When I ordered on the kiosk, you're not able to type things in that you could usually tell a human being making the order so I had to say no sauce because my daughter is allergic but I still wanted it, but you had to push no so when I got the order from the girl, I asked for it in a cup. She wanted to charge me. I said I paid for it because it comes with it. She was arguing that I pushed no sauce so now you have to be charged so she got the manager and the manager backed her up instead of giving me a little bit of sauce that should've came with it I just wanted it on the side, after arguing with me, she reluctantly put some in a cup. Rude workers, not to mention one of the workers had her whole throat tattooed. The fries tasted really weird and they have been left over under the warmer and burnt so had to throw those away. The chips on the nachos were hard and stale and a scoop on the side of dried refried beans and a tiny bit of the white cheese sauce. The "mini" milkshake is a small clear water cup for $3.29 not worth it. [[HIGHLIGHT]]Wish I took more pictures how unsanitary it was inside for people to see.[[ENDHIGHLIGHT]] Whoever owns this location, I would be checking up and make some changes. So bad! Don't go to this location I've never had a problem at other del tacos with workers or food. read more

Del Taco - Stale chips with scoop of refried beans in the corner and some white cheese sauce. Gross. - Mexican Near Me - Newbury Park, California

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[[HIGHLIGHT]]Extremely dirty!!!!!! if the front is dirty and the bathroom looks like this, I don't even wanna know what it looks like in the kitchen.[[ENDHIGHLIGHT]] Do better!!!! read more

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Had everyone waiting for the orders for 30-45 minutes. Also was getting everyone's orders in the drive through and dine in portion incorrect. Total disaster and terrible service read more

The service was fantastic! I stopped by at 1:30 AM after picking up someone from the airport and they were incredibly friendly and the food was exactly what we needed. read more

I came by late at night and was met with friendly service and a bean and cheese burrito that satisfied my craving. I got the green and red sauces on the side to dip and both were fantastic! Wonderful experience overall! read more

I won't be doordashing anything from here late night anymore. twice now I have specifically marked down to put sauces with my order and they did not put them in the bag. That's so wrong. Who eats del taco with no sauce.... And the phone is off when you try calling.. ? how convenient and professional. read more

When I want a quick fish taco, Del Taco is the fast food place that I drive through. There fish tacos are quite tasty. A nice fresh, hot breaded fish filet in a soft tortilla with cabbage and pico de gallo. I know I should be more of a SoCal fish taco snob, but there are pretty darn good. My dad likes them too, and he is pretty picky. So if you just need a quick drive through bite, I recommend Del Taco fish tacos. read more

Struggles. Struggling in the drive through, struggles at the counter. Monday morning at 9:30ish Del Taco needed "5-7" - "wait maybe 10 minutes because we got back to back orders..." Literally this is what the guy at the drive through told me. And Yep they literally needed 10 minutes of my time on the curb waiting for a mobile order.... The whole time, listening to the other poor woman waiting (the other mobile order) gripe and moan. read more

They've jumped the shark. Everything used to be pretty good and fairly cheap and now it's expensive and terrible. What used to cost ~$6.50 now ~$18! They should call the combo burrito the "layered burrito" because that's what you get - layers, not vertically as you'd think, but horizontally. First 3 bites - sour cream, next 4 to 6 bites - lettuce, then maybe some cheese, if you're lucky, ... a couple tomato bits, then beans, and then meat. Who rolls a burrito like this? read more

Great for a Del Taco location. As everyone knows most fast food joints struggle in different aspects of service, but the food is really well done in comparison to similar chains that will not be named. [[HIGHLIGHT]]The decor is to be expected and Coke products are served here.[[ENDHIGHLIGHT]] If it's your first time I suggest the carne asada fries! read more

I wanna say first of all that it's really hard to find good service at a fast food restaurant these days it really is [[HIGHLIGHT]]This place is not only clean and friendly staff, but what makes me wanna come back here again is the person that helped me his name is Eddie.[[ENDHIGHLIGHT]] He is the shift manager ( his name tag said shift manager) I will come to this location more than I will come to any other location because of this guy here what an awesome, awesome great personality wonderful guy he is !! Thank you Eddie for making me smile!! read more

I am one of the biggest Del Taco fans, but this location is one of the worst I've ever been to. And it should not be in business. [[HIGHLIGHT]]Their bathrooms were disgusting, and had a very strong smell of smoke in them.[[ENDHIGHLIGHT]] Their service was horrid, they were really disrespectful and rude to me and my family, who wanted to get a quick bite to eat because we're in a hurry to make me to a retreat and they didn't care about our food. The Burger was soggy and falling apart, it was really gross and unappealing. I got 2 batches of Fries and they were disgusting. 1st Order of Fries, tasted old and like they've been sitting out all day it was some of the worst Fries I've had in a long long long long time. 2nd Order of Fries were even worse, and they tasted very soggy and were severely undercooked like they've didn't want to serve people fresh food, and instead giving them dirty food, that should be thrown away. Please run as far as you can from this Del Taco location, as fast as you can I would turn back right now immediately and if I were you and call the Health Department on this location ASAP. read more

Where's my frigging sauce? Lol. I'm done with this location. Ordered through the app. Request the sauce on the app and received None. Zero. What's good of your tacos without the sauces? I don't want to give a star at all. read more

Absolutely delicious chicken guac burrito. Enjoyed every last bite. Service was quick and friendly.

It's as nice as any other Del Taco location I've ever been to. [[HIGHLIGHT]]Everything appeared to be clean and the service was fine.[[ENDHIGHLIGHT]] The prices have gone up again so the value has been compromised but if you enjoy the food, it's still a nice treat read more

Tried to get some food at 8:30 am and they had the doors locked and the people are just in the back walking around with no sign that says closed or anything read more

They weren't open supposedly. All the lights on and the huge lit up signs that say open 24 hours but that's false advertisement considering they're closed for more than 40 minutes at least. Unreliable! read more

Each and every time I visit this Del Taco, I get great fast food. Not slow. I fill my drink, turn around, and there is my meal. The food is good. The staff are nice. What more do you want? A gimic? The latest trend? I prefer talking to a human with a smile. I like fresh guacamole, carne asada, freshly made. These people run a good business and deserve a big thank you. read more

There's something going on with this place. [[HIGHLIGHT]]They don't do a lot of business yet it's hard to find a clean table to sit at.[[ENDHIGHLIGHT]] I don't expect white glove service at a fast food joint but there's just a tude among the employees that makes me question the food quality. There also are guys who come in, order minimal food and get a "water cup". Translate: free soft drink. I'm gonna do that, too. Why should I have to pay for a drink when I can have it for free. I asked the chick at the counter and she waved it off. It's ok, we get credit for it anyway. What does that even mean. read more

I'm just glad they got a whole new crew because the one lady that was always at the window was the most rude person, I get that she was pregnant I understand hormones but to never smile at somebody even when they crack a joke shouldn't be the window person I'm just saying there's other positions for them. my partner has been in and out of the hospital and for some reason Del taco was the only thing that he could hold down and help him gain weight back. Unfortunately today we no longer can eat here since they changed the taco shells from the snack tacos that have been the same for the last 25 to 30 years! (Or longer for that matter) however, now they are absolutely disgusting The snack taco taco shells are thicker Plus have a very thick corn taste to them and has completely ruined their snack taco as they also taste stale Reddit says I'm not the only one that thinks this :/ I'm glad they changed over the staff but because the food changed we probably will be here a lot less if at all read more

The current Manager is AMAZING! Very hard working and really cares about the customers and staff. i hope he gets a raise. He is always nice and works with the team and is friendly to them as well as all the customers. Too many people go online to give reviews but never say anythuing good about how someone is going out of their way. This guy is. 5 STARS!, Best run Del Taco ever! read more

Ok so I just ate here. Long day of work. Figured if grab myself a snack on the way home. Wow... Almost $3 for a small fry and this is what I got? Dude... this is not worth almost $3. I wasn't going to drive back for it but something needed to be said. Also I asked that my fries be hot. Guess what was ice cold. It's bad enough I didn't get a proper serving but ya gotta make em cold too? That's just brutal. Even for fast food ya gotta put a little effort in read more

Del Taco - Pathetic fries - Mexican Near Me - Newbury Park, California

This location has a problem with hearing orders. My last three visits have one issue or another and it nothing complicated. If anything, I'm making their jobs easier by them doing less. Every time I order a burger, I ask for no lettuce, tomato or onions and onions are always on my order. This past visit, I ordered hash brown sticks and they were not in the bag. Luckily, I wasn't charged, but listening could be massively improved here. read more

Cold fries is nasty , so I went back kinda got attitude about it. I always go inside when u want fresh fries or else. Is it a issue to want hot fries at a Del taco???????????? Learn to dump your old fries Thnx's. read more

Man man oh man oh man I've given this place so many damn fkn tries. I'm literally seriously so pissed off right now I repeated to the guy I wanted taco supreme with the tomatoes and sour cream. They charge me for it. I get home and it's regular tacos I am done with this place are so incompetent. How hard is it but sour cream and tomatoes on a goddamn taco. read more

This is an average Del Taco food was good they had fresh veggies, the reason for the 2 stars because as soon as you walk in.... the whole place smelt like dirty mop water..... pretty easy fix though. (Bleach) We tried the new carna asada and queso torta, the new crispy chicken and guacamole torta and the new strawberry pinata shake.bThe shake was good had a nice big straw which was needed because of the chocolate pieces were nice and chunky. The crispy chicken Torta was my favorite of the two we tried. read more

I would highly recommend Del Taco When I walked into Del taco and ordered my food was already ready very quickly! Service was amazing, everyone who works there is very nice! The food tasted very fresh and had amazing flavor! The new Birria Quesadilla, Ramen, and the street tacos are amazing, I would highly consider other people to go and try it! The place was very clean every time I would go in! Del Taco has the best tacos, they are really good, better than any other fast food restaurant! read more

Del Taco - the front of a del taco restaurant - Mexican Near Me - Newbury Park, California

First of all, let me start out by saying I enjoy the food here very much and the customer service was very well done and I am by no means trying to get someone in trouble. However, despite all this. I was short-changed at this location. I by no means ever give bad reviews ever, but the manager was irritated annoyed and dissimve. I enjoy the food very much.That's why I decided to go there and purchase something a little less expensive.Where I thought the food would be better. I came in with $29.Ordered a number two, which cost nine, and then somehow ended up with thirteen dollars in my wallet. The cashier, who was very polite and very courteous. He forgot to give me a receipt. Didn't realize I was short-changed until I got home. Went back the next day, and the manager was very dismissive. She told me that her hands were tied. There's nothing she could do. She blamed everything on me. From not asking for the receipt, to the system being changed, to the idea that even if the food was good, then she couldn't give me a card for a complimentary meal instead of giving me my change back. Literally told me there was nothing she could do. Again, I do not give bad reviews on Yelp or Google ever.But this was very disappointing and very disheartening. As somebody who works in the hospitality business and has for 5 years, the customer is always correct.That is the golden rule even if we're not. And she could have found a way to correct the situation. Instead, she brushed me aside and told me it was my fault. I'm just putting this out here to let everyone know. Count your cash and always ask for a receipt. Because the manager will completely dismiss your problem if you don't. read more

This is my second time visiting this place. First time, bad impression. Second time, I figured I would've gave them a second chance, very disappointed. I got to the place around at 3pm, and waited quite a while for someone to acknowledge me. I saw two ladies in the back, one ready to leave her shift, and another drinking and scratching her head. I was there waiting for someone to approach me. Then a young kid came over and took my order, when I previously took note as I walked into the restaurant that he was about to throw out the trash. He didn't wash his hands. As I finished paying, I was at the register waiting for my receipt and my cups that came with the meal, when the guy walked away. The same lady from the back who scratched her head came to the register, and with a very rude tone asked me if someone helped me. I told her yes and that I'm just waiting on my number and cups, and then she basically threw me the receipt and placed the cups in front of me aggressively. I just want to say, if you don't want to work, look for something else. As a restaurant, I figured the employees would've given excellent customer service and at least greeted me as I walked in, but based off my only two experiences I find it very disrespectful to be treating costumers in such a rude manner. P.S my fries were cold when I retrieved my order - never coming back. read more

Service and speed at which this Del Tack operate is definitely improving over the past months! Keep it up! Food has always been good at this Del read more

I cannot stomach most of their menu, but I usually like their fries. $7.19 for a large fry and coke. They made me wait 2-3 minutes to order. Meanwhile there is NO ONE in line. There's a reason I bring home my lukewarm fries, obviously been sitting there. Someone had microwaved them. They weren't even fresh, I was there at noon. They should have been straight from the fryer! Never again. I'll wait in a 10 min line to get fresh from in n out and they are not even the best fries! read more

Purchased the 2 chicken taco combo, it came with 5 or 6 peanut size chicken pieces, paid close to 10 dls. The place was a dump, every and I mean every table was messy. I had to clean the table I used to sit on, they literally had a cleaning spray bottle and a roll of paper towels on top of 1 of the tables. NEVER AGAIN read more

Del Taco - Dirty tables, paper towel circled in red and chicken taco. - Mexican Near Me - Newbury Park, California

If I could give 0 I would I'm posting this for my FAMOUS daughter who could put her name on here but she's not going to. Alan the manager made our burritos he charged us extra green sauce for there is NONE he wouldn't even compensate or throw a receipt into the bag for the huge inconvenience he pretended the phone was disconnecting while I asked for his name I had to ask for 2 minutes he might not even be Alan. read more

Del Taco - Mexican Near Me - Newbury Park, California

Very disappointed with the customer service. Celeste has messed up my order many times and I dread ordering when it's her. Always messes up my order and the manager Claudia is incredibly rude and needs to be taught management skills or taken down from that position. Extremely disappointing. So sad that one of my first reviews had to be a bad one wish they fix this and I can leave a better review. read more

i got in the drive thru line [which was right at the entrance of the drive thru] at 12:18 this afternoon and by the time I got to the window to get my food.. it was 12:43. I suggest if you're short staffed or whatever the case is.. close down the drive thru until you're caught up with orders. It sucks I spent my whole lunch break in the drive thru line. read more

The restaurant is suffering from very poor management/ownership. Bad service. Bad food. Garbage soda - absolute garbage.

Ordered fish taco combo , three snack tacos and a quesadilla with a sprite. Received food in bag. Went home 15 min later and the quesadilla was missed! Called and rang 6 times and just hung up. read more