I am not the one to leave reviews usually but I would definitely recommend this dealership. Todd…read morewas amazing, professional and transparent from the start. He made this experience really easy. Negotiating was amazing and he was also just a good man to have a conversation with. Please work with this man he knows how to help and deliver with his promises. I would say I had a worse experience in the finance part of the process. Helen wasn't so easy to work with. She was pressuring us into buying an extended warranty they were selling it to me on a discount which wasn't a terrible deal. But she was almost insulting, just because me and my wife are young doesn't mean she gets to just talk like that. Went on a 15 min rant on why i should get the warranty after I said no like 20 times. Seems like she forgot the meaning of the word "no", then had the audacity say things like "if the car breaks who you are not gonna call?" And "do you know how to fix a transmission" transmission does not go out that easily. 0/10 experience on that side. Overall avoid Helen and work with Todd.

I fully understand what purchasing a vehicle "as-is" means, and I accepted those terms. However, I…read moredo not believe "as-is" should extend to items that were misrepresented. Before purchasing my vehicle from Rairdon Auto Sales in Auburn, I specifically asked about recent servicing and an electronic issue I had noticed. I was verbally assured that the vehicle had been serviced, including fluids and filters, and that the electronic concern had been inspected by a manufacturer's dealership and confirmed to be normal. After the purchase, the issue persisted, so I had the vehicle evaluated by an authorized dealership. They confirmed there was, in fact, an electronic issue and noted several maintenance items had not been completed as represented, including low or dirty fluids and an unchanged engine air filter. I chose Rairdon as a large, reputable dealership because I expected a high level of honesty and professionalism. Unfortunately, this experience did not meet those expectations. For future buyers, I would strongly encourage independent verification of any claims prior to purchase rather than relying solely on verbal assurances. Reputation matters, but it ultimately relies on the integrity and follow-through of those representing the business.

AJ Jolly is a very helpful and knowledgeable sales representative. He was very patient and was able…read moreto guide me through the buying process. That was well this is.

Avoid at all costs. My horrible experience is at one of their locations in Washougal Washington,…read moreWestlie Ford. I flew from the San Francisco area to purchase a vehicle from Westlie Ford after wiring over $54,000 in advance. Once they had my money, the customer service completely changed. They canceled their airport pickup service at the last minute, leaving me to arrange my own transportation from Portland to the dealership. When I arrived, I found paint chips that had not been disclosed, despite being told the vehicle was "flawless" cosmetically. When I raised the issue, management became argumentative instead of addressing the concern professionally. The most disappointing part was dealing with sales manager Mike Melnick. During a disagreement over the undisclosed paint damage, I was told they no longer wanted to sell me the vehicle--even though I had already wired the full purchase amount and traveled hundreds of miles specifically to complete the deal. The situation became especially frustrating because I felt like I was being put in the position of having to convince them to honor the sale and complete the transaction. After already paying in full and making the trip, having to essentially plead my case to buy the vehicle felt unnecessary and demeaning. I ultimately purchased the car because I had already invested the time, travel, and money, but the experience was one of the most unprofessional dealership interactions I've ever had. If you're considering buying from Westlie Ford, especially from out of state, I would strongly recommend looking elsewhere.

From the first call that I got from Jason, it started off as any other meeting greet to purchase a…read morecar. I told him about me my situation and what I was looking for exactly and he looked for that. I was looking at a Chrysler 300 and something was wrong with it so he started looking around for other alternatives. My experience was great. He found me another car with more of a value and less miles and less money! The salesman manager Ryan he was awesome when it took time to do my paperwork. Everything was in place efficient with timing.... I can ask for a better experience than that. I will refer family and friends.....

Sean at HInsaw Honda is an amazing person. He is my to go person when it comes to recommendations…read moreand vehicle needs! Thank you Sean

Taivon and Josh are an amazing team! I didn't have to even step into the dealership. They came to…read moreme.

Stay far away from Way Scarff Ford…read more I recently purchased a vehicle from this dealership for approximately $55,000, and shortly after getting it home I discovered a major oil leak. When spending that kind of money on a vehicle, you would expect much better quality, inspection, and customer care than what I have experienced. The vehicle has been at the Chevy dealership since June 15th for diagnosis and repairs. The original issue was identified as a leaking timing chain cover. However, once the technician began disassembling the front of the engine, he discovered an additional oil leak from an oil block-off plug that also requires replacement. What initially appeared to be one issue turned out to be multiple oil leaks requiring significant repairs. What makes this even more concerning is that Way Scarff Ford stated they performed an oil change before selling the vehicle. If that is true, it is difficult to believe these leaks went unnoticed. Any technician performing an oil change should have seen oil leaking down the front of the engine and identified the problem before the vehicle was sold. As a customer, I expected a vehicle that had been properly inspected and was ready to drive. Instead, I purchased a $55,000 vehicle that immediately required major engine repairs and has spent a significant amount of time in the repair shop since purchase. The entire experience has been frustrating and disappointing. When spending $55,000 on a vehicle, you should not be dealing with major oil leaks days after taking delivery. If you are considering purchasing a vehicle from Way Scarff Ford, I strongly recommend having it independently inspected before signing any paperwork. Based on my experience, I would avoid this dealership altogether.

Bought my daughter's first car from Bryan almost 2 months ago. The car was in pretty good shape,…read morebut definitely had issues and Bryan was very open and willing to deal with me on the price based on me fixing a few things rather then them having to do it. We initially couldn't settle on price but Bryan reviewed a few things and called me back within a day to confirm he would accept my price. He was never high pressure or anything other than open and professional with the whole process, even when we agreed to disagree on price. Within 2 weeks discovered a hidden crack in the top of the radiator, that didn't show during our rather lengthy test drive. When I called Bryan back he got right on it and had arrangements with his connections for us to have things fixed--on our dime but at his cost. He wanted us to be happy, and it worked out just fine. Felt this was like buying a car from my uncle or something. I would recommend anyone looking for a reliable, honest used car source stop in and talk to Bryan about what you want, whether they have it or not. They'll get it for you and take care of you.

Buying a used car always seems to be an ordeal. In reading reviews on several used car dealers I…read moreavoided them like the plague regardless of their inventory. Joe was very professional, he obviously has a great deal of experience in the auto world. We were able to put a nice deal together in short order. Driving off the lot in a used car can be scary, Joe had great follow up and assisted us servicing the car after the sale! Thanks Joe, Jim and Mel

I cannot say enough about the team at Auburn Chevrolet! I drove from SE Pierce to look at a Camry I…read moresaw online, after looking at dozens of others elsewhere. Faiz in sales was friendly, patient and beyond helpful. He got us out of the rain, went over everything about the vehicle, took us on a drive and made fast friends with my teenage son. I appreciated the no pressure experience. He even took me to return my rental and made an often-stressful purchase easy. The staff was professional and made sure I was happy with the experience. The managers were great and worked to make everything fit my needs. Greg in finance got me a great service contract and made the paperwork process easy. I cannot say enough about how positive an experience it was. I will absolutely return and recommend them to anyone I know in the future. Thanks guys!!! Joe Scholz

To the person who decided to run the current promotion mailer to get people in to your dealership…read morewith 100% false claims of cash winnings: you're a slimeball! I'm not a likely Chevrolet customer to begin with, but if I were, there is a zero percent chance I would ever step foot in your door again. Car sales too often has sleazy people and this is a case in point. Disgusting!

Let's face it- VW is a whole vibe…read more Basically all VW's are head turners.. causing onlookers neck issues since VW originated - because seeing a split window bus, or a '69 beetle driving down the street causes everyone to take a second look "rubber necking" therefore, keeping local chiropractor offices open and operating. Not to say the newer models aren't "lookers" themselves, however there is just something about a vintage VW that speaks to EVERYONE. And if you're in the market.. this dealer has vintage AND brand new vehicles in their showroom- basically something for everyone! That said, this dealership has been my go to "one stop shop" for purchasing and any necessary repairs. I have purchased my last 3 vehicles from this dealership for numerous reasons and a few particular people.. Reasons: - Low pressure from salespeople who truly just want to (of course make the sale but) help you find your perfect vehicle - Willingness to work with you to ensure you drive away satisfied with your purchase.. -Snacks -Yes.. I said it.. snacks. :) -The facility is top notch. The waiting area is inviting and comfortable and if you want to take a nap?? No one will bother you. If you need to do remote work?? Done. Just bring your laptop.. In fact they will even feed you cookies and get you all hopped up on caffeine while you multitask doing remote work while your oil is getting changed 50 feet away! It's literally THEE BEST place. Noteworthy mentions that I would like to nominate for future employees of the month.. if not that then maybe a page on a "top employee calendar"- because these superstars deserve it! -Bradley (front desk service associate) -10 star rating- Brad had impeccable communication skills and did his best to work with me on my last maintenance check. He found me the best deal and I really appreciate all of his hard work. -Becca (parts department) -10 star rating- Becca is by far my favorite "parts princess".. in fact she needs a trophy or a medal for her robust knowledge of everything VW and her superior customer service skills. VW is doesn't realize the blessing bestowed upon them the day they offered Becca employment and I always look forward to chatting with her as she loves what she does and is exceptionally compassionate toward her customers. Last but certainly not least... drum roll please.... -ZEB FOSTER- (1,0000,0000,0000 star rating) (Parts/Service Assistant Manager) -This man. This man is the King of VW. He shouldn't have a name tag- he should wear a crown. -It's hard to even articulate how much he has helped me over the years with all of my vehicle concerns and any repairs I might need. Zeb ALWAYS goes above and beyond to ensure his customers are taken care of and he is probably the best communicator I have ever met. And that is saying a lot considering I have been working in business administration for 25+ years. -Zeb is the most efficient, hard working, problem solving, analytically advanced Volkswagen guru that has ever walked the face of the earth. He is always willing to help with any problem I encounter and has such a positive outlook and personality making him an absolute joy to communicate with. If you ever need anything- Zeb Foster is your guy. 100% my favorite associate at this facility. The facility itself is amazing yes- but the reason I (personally) keep coming back to buy cars from this dealership are the people. The reason I took 30 minutes to write this review is because of the PEOPLE.. and maybe some of the snacks.. but 100% the PEOPLE. I just love this team so much that I made gifts for them and will absolutely use my review for a shameless plug for my VW artwork.. :) All that being said: Please give these 3 folks the recognition they deserve, a pay raise.. and any promotions available. Volkswagen is lucky to have them on their team.

I brought my VW Atlas in for a simple oil change and was overcharged for work that wasn't even…read moredone. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere because the job was not completed properly. That's not just sloppy, that's outright negligence that could have destroyed my engine. From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no communication. Promised callbacks never happened, and no one took accountability. Even more concerning, Service Manager Ian Andreassen and General Manager Gary Robinson both ignored my emails and voicemails and, to this day, have not responded. Completely unacceptable from leadership. I was also told my vehicle would be towed the same day due to safety concerns, only to find out later it was left overnight because of their internal mistakes. No follow-up, no confirmation, no regard for my concerns. I still have no explanation for the overcharge and no reassurance about potential engine damage caused by their error. This service department is disorganized, unresponsive, and careless. They turned a basic service into a serious issue and then failed to take any responsibility. Take your vehicle somewhere else unless you want to deal with the same level of incompetence!! Worst dealership service experience I've ever had. Avoid Bud Clary Volkswagen at all costs.

Go here for your next car, you won't regret it…read more My experience at Prestige Auto Market was not what I expected when I first got to the dealership (In a very good way). We (my wife and I) were greeted by a salesperson named Denis. He was friendly, laid back and asked me which vehicle I was there to see and I told him the Blue Range Rover Sport Supercharged over there. We have been thinking about one but never actually seen one in person or test drive one. He got the key quickly and handed it over so we could check out the rig. We are coming from a 400whp STI and I needed to let go of my toy for a better more comfortable family car, we still have the Jeeps though. They had a sweet fully built newer STI there while I was there too. Anyhoo, the Rover was very clean inside and out, it wasnt just a detail job, the quality was actually very well kept for its age and mechanically you could tell that it was in great working order. I fired it up and it sounded just like it should, looked over the vehicle as I was letting it warm up, under the hood checked all the belts, fluids, checked for leaks or weird noises and played with the air suspension. Denis was able to answer all the questions I had about it and then I handed over license and insurance card and went for a drive. We weren't sure what to expect as this was our first time in one but I've been a car guy my whole life and a mechanic so I listened for all the little noises, bumps, vibrations to signal if there was anything wrong. We got back very satisfied with the Rover and knew this was the type of vehicle we wanted to get. Denis came back out to meet us once we got back and see what we thought. We told him we liked it but were just starting to look at them. We looked at a lot and honestly weren't really planning on going back because we had some others in mind, but the service we got from Denis and the way the condition of all the other cars on their lot you can tell they care about the condition both mechanical and cosmetic on their cars and we went back later on and looked again while talking with Denis. 3rd time when we showed up Denis was with a customer and I spoke with Vadim. I had a question about a strange looking plug that I had never seen before and he not only knew what it was but it impressed me he knew and it ended up being a weird charging port for an old Nokia lol. He was able to answer any other questions I had too and had same atmosphere as Denis, no pressure and very friendly. The manager Tony is a solid guy, also very friendly and laid back, he worked with me on the deal and at first we were looking to trade my other vehicle but he was upfront and honest and said they just couldn't swing the deal and was really kind and honest about it. Didn't talk bad about my trade or anything or scoff at me like has been done to me at other dealerships. That told me we were in the right place, absolutely solid character and good people. We ended up selling our car private party and came in, worked out a deal and they went above and beyond making sure that all of my concerns were addressed and taken care of before we moved forward. It didn't feel like a dealership but more like a chill hangout spot with good friends. I've been to a lot of dealers all over and I have never been in an environment like that with a dealership, or anywhere that I've ever purchased anything honestly. It wasnt fake friendly, they were genuine, and sincere in how they treated me. When we were filling out paperwork I had my 1 year old son with me and they didn't get upset by him being silly and running around, the guys were helpful in keeping an eye on him while I was filling out paperwork. There is a very sweet lady who works there as well named Lana who helped keep an eye on him too and she gave us a bag of cookies they have there I think it was double fudge Grannies cookies I wanna say, and I was able to give him a little snack and helped keep him occupied. We talked a little about our kids and it was just the icing on the cake that made it a purely enjoyable experience. Never in a million years would I have imagined those words would ever come out of my mouth. I've always left dealerships pissed off and a sour taste in my mouth because they dont care about you, once they have the salt they just disregard you and you get put on the back burner. Not at Prestige, I also appreciated that we went through the paperwork fast. It didn't take hours like most places. We had all paperwork done within 20 minutes and I was down at my rig installing carseat and loading up the boyo. We are now the proud new owners of the Range Rover, we got it for a price that I can't argue with and we want to thank the guys and gal at Prestige Auto Market for exceeding our expectations and then some. Tony, Denis, Vadim, and Lana keep up the good work. If anyone is looking for a vehicle, check these guys out first.

Purchased a 2001 Audi TT and was very happy with the experience. They were straightforward and…read moreworked with me on the price to make a deal. Family run business, would buy from them again.