This is a very good restaurant and my party isn't here yet sad also just got off work and I'm sleepy read more

Denny's - Easter Sunday packed - American Near Me - Rancho Cucamonga, California

All I can say is whoever the young Hispanic woman with the blond highlights that you have as a greeter in the morning needs to learn some form of customer service or get a personality transplant. Very unprofessional and downright rude. read more

Saturday mornings have been made EXTRA SPECIAL because of Stephanie here at Denny's RC!!! Her customer service along with the $2, $4, $6 & $8 Menu KNOCK it out of the park EVERY weekend!!! My parent's are elderly & require quite a bit of attention to be comfortable. Stephanie & the Staff here in RC go that extra mile to make my folks feel special. Since it's their only day they get treated to breakfast out, they look forward to the Grand Slams Denny's offers. Today, my Dad was literally licking the cream cheese off his fingers after trying the Blueberry Poppers before his French Toast Slam appeared. Special THX to Manager, Karleen for making my folks feel like CELEBRITIES on their 55th Wedding Anniversary. Thank you so very much Stephanie, Sammy & Karleen for the exceptional service on such a busy day. You make our weekends WONDERFUL every time we come!!! See you NEXT weekend :) read more

Came here for some pancakes. Ordered no butter, and 2 orders of hash browns dry mo butter. Pancakes came with butter, hash browns burnt, portions on the hash browns significantly smaller normal. We did mentioned it to our waiter, im which he was nice and courteous, but didn't do anything to fix it.. not sure if he had any authority to. This is not my first time at a Denny's nor is it my first time at this Denny's location. I am highly disappointed at my visit here. read more

So for starters, we've been coming to this place for years but it's BEEN YEARS since we've came here. Went back with my partner for a lil date to get some grub & our waiter had the audacity to make me feel bad about getting a shake & chicken tenders with pancakes on the side. He kept making unbelievable comments about it all & then when we asked him where the pancakes were he said he "forgot to grab them" but then I realized he just didn't put in the order or forgot to so he came back n was asking if I'd much rather just cancel them since I "DEFINITELY don't need them". Lmao he kept making unnecessary comments the entire time with weird faces. It was beyond me and my man didn't appreciate it one bit even tho he laughed n realized damn, this dude don't have no filter or common courtesy. We left zero tip. Food was mid at most. I understand it's busy w/ graduations etc but this was no excuse. Y'all should fire someone like that. 2 stars. read more

Walked in and asked if the bar was available... the hostess said yes. After sitting there for literally 10 minutes, while numerous servers and the manager walking directly in front of me, pass me by without any acknowledgement, I decided to leave due to lack of Service! read more

I came here today, Isaiah the server, take care of me and my family really well. He kept refill me my sauces, bring me to go box and all the sauces. He deserves raise and move up. Thank you Isaiah, God bless read more

On Wednesday, April 13, 2022, my child and I visited this location around 11AM. Before placing any orders, I immediately informed our server of my severe allergy to eggs, making sure she understood that it was a very severe allergy & that we never dine out, so I was hoping she could ensure special attention would be made. The server (I didn't catch her name) informed the staff from what I was able to overhear, which made me feel safe. I ordered a simple sandwich, the California Club, which I've ordered many times as a delivery or pickup order. In the past when ordering pickup/delivery I've only ever placed in the notes that I had an egg allergy and the order was fine, however this time it seems there were some serious training issues. Having trusted that she informed the staff and they were taking it seriously, I began eating my sandwich when it arrived. About 3-4 bites in something didn't feel right and my tongue and lips were tingling, my face started sweating, my throat began itching, and my stomach started cramping. I knew something was wrong immediately and opened the sandwich up. I found some sort of dressing and waved the server down ASAP. She stopped what she was doing and came right over, I asked her what it was and she informed me "it's our tomato mayo". I then began to panic and informed her that I began feeling sick and then let her know the main ingredient in mayonnaise is eggs! Apparently she had no idea, because she looked extremely worried as well. I asked her to quickly get me my check and if possible to make me an entirely new order to take "to go". The server packed our meal up (although she didn't pack up my daughter's entire meal, so that was another disappointment) and I called my boyfriend to inform him of what happened so he could come home from work ASAP because I was starting to have a severe reaction. I ran to the register and paid for our meal and drove home immediately. Fortunately we don't live far, or else I wouldn't have driven. Within an hour I was lethargic and vomiting. I then spent the next two days sick and in bed barely able to care for my 5 year-old and my partner had to miss work to ensure my symptoms did not progress into something more dangerous. This situation NEVER should have happened and we should have not paid for it and just left as soon as I started experiencing symptoms. Due to how I was feeling and because I was so panicked about the allergic reaction progressing into something worse, I paid anyways because I didn't want to cause any more problems. This is irresponsible for everybody involved. I could have went fully anaphylactic in the middle of that dining room in front of my young child at that. I will not be coming back to this Denny's or probably any other Denny's for some time. It's terrifying to think they didn't know the ingredients of the food they're serving when that's traditionally part of food safety in a restaurant. The staff should know EXACTLY what is in their food before serving it to somebody with a known allergy. I picked a simple sandwich and didn't think much more of it, and the server agreed that sandwich would be my safer option as well. I'm not upset with the server, I could hear her trying her best to inform the staff that our table had a severe egg allergy, but it made absolutely no difference because the cooks didn't even know what they were serving me in the first place. I then emailed the corporate office and corresponded with a person by the name of Barbara Magro. Her title is listed as "Association Executive Director & Event Manager". She informed me my complaint was forwarded to the Owner of this location. Well, assuming the owner or some other form of management would follow up with me, I waited patiently to discuss my issue and life-threatening situation the restaurant put me in. It has been one month since that email exchange and not a single person or entity has followed up with me. It's clear what their priorities are and it's unfortunate because we used to have them delivered regularly, but not anymore. There are far too many establishments to choose from than to go to a place that apparently doesn't care about the mistakes their employees are making. Particularly mistakes that could have killed me. I doubt they've taken the concern seriously in any way considering their disposition and lack of concern, which only solidifies how we feel about Denny's now and is why we've informed our friends and family of this particular ordeal. It's horrifying and disheartening that it was brushed to the side. read more

food was good waiter had a fat ass good location must see her ass in person interior nice all clean good veiw

Overall good experience! Adan was our server, he got to us quickly, was very attentive, and friendly!

I came in here to pick up an order a busy early morning (to the coworkers laughing hugging and talking to each other) and and sat in a seat for 20 mins before having to flag somebody down to get their attention, the person I flagged down told the hostess I was trying to pick up my order, after 10 more mins still no one came.. after approaching AGAIN asking for assistance one of the workers told me rudely "just wait a minute" .. after 15 more minutes they brought out my food and it looked inedible and the portions were half of what they were supposed to be! I will never return to this location and I plan to speak to a morning shift manager since it seems like they are the only ones who cares how the restaurant is maintained read more

I go to Denny's at least five times a month, all in several locations and this is hands down the best one I have ever had the pleasure of visiting. The service is amazing! They don't hover but they're very attentive. The food is superb. I practically licked my plate clean. If there was ever a Denny's you had to go to, this is the one. This is the Cadillac of Denny's. read more

There was a kid licking and sucking on the syrup and ketchup bottles. When I told the server the lady did nothing this place is nasty and unsanitary. read more

The only problem I had was they where flys in my tables as I was eating. Hate when restaurants dont have blowers in the entrance so the flies can't come in.inside. otherwise place was Nice. read more

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Thank you superb food and the best service by our beautiful server Brittney . Professional and what a darling! Service with a smile! Great worker indeed! The best sever Ever read more

Horrible service. Came in for lunch today around 3pm. There was one server on, she had five tables including us, two of them consisted of one person each. Everyone was pretty calm and chill no one really demanding. I ordered a bowl of loaded potato soup. My husband ordered a cup. We also ordered meals. She brought out the soups, the portions were the same for both the cup and the bowl, my bowl was half full. I order this a lot and noticed it was missing bacon and sour cream the second she set it down and that my bowl was extremely small. She walked away didn't come back for like ten minutes, I hadn't touched it. It was getting cold by the time she checked back. I let her know that I paid for a bowl and would like a little more soup and also asked nicely for some bacon and sour cream. She informed me that was the last of the soup and that they were out of sour cream and she could get me some bacon. I said no thank you as it was cold by this time and wouldn't have ordered it if I knew they didn't have enough for a bowl and there was no sour cream. That's fine I let it go then she brings the food and sets it in front of us. We then sit there another five minutes staring at our plates because we weren't given any silverware. Our food is starting to get cold. I was just fed up at this point didn't even feel like eating would rather get fast food than deal with this. We got up paid for the cup of soup and left. Terrible service probably the worst experience I have had in a long time eating out. I serve for a living and as a server I can say definitively she does not care about her job or her service whatsoever. Five tables is not a lot of people to handle and it's not hard to let people know when you are out or low on ingredients so they can order something else. And it's not difficult to check up on people after u drop the food off or to notice there is no silverware on the table when you first greet them. She just did not care. I would have left her a nice tip if she cared about her job even a little bit. Very disappointing. She also did not give me a receipt for my soup as she probably didn't want me to complain. She never even told me her name and wasn't wearing a nametag I can see why. read more

Joe was a horrible server. Incredibly rude all night and when we brought to his attention that there was a bug in my friends water, he simply laughed and moved on. Also, we were sipping water and he told my friend to stop because he said it bothered him. Will never return to this establishment and half of the reason is due to the horrendous servers. If you ever are hungry late at night you are better off eating literally anywhere else (fast food, gas station, or just stay home). Honestly, do NOT go at night. Anytime past midnight you will have the worst dining experience of your lifetime. read more

Love that Justin took care if me and my friend right away! Friendly service from him! He's the best!!!!!

Very bad service. We waited about 12 minutes and no one has helped us. They didnt even ask for drinks. Our server just keot saying i'll be right with you but she never helped us. read more

Now the review is based on the incredibly rude treatment I personally witnessed on a senior citizen couple. A young Dennys employee who claimed to be the manager got upset with an old man when I assumed he wanted to explain to him how to treat customers. I will admit I did not hear what was said before this but the old man was not cussing or raising his voice, but was saying he did not like the attitude when he requested to be seated in particular section. The young manager said he was doing him a favor to let him sit in that area that he was doing it not Dennys. When the man said but you were making faces and looked mad doing it. The Denny guy responded with you can leave, we can refuse service to anyone so get out. When the old man said I want to talk to a manager the Denny employee said get out I don't care if you are old. The couple looked so upset it was cruel especially on Valentine day. Then after the couple left, the Denny employee was saying Fuck this Fuck that. It made our outings so sad. The manager needs to be retrained and demoted. It could have been handled so differently. read more

Every time I go there they ignore me do I like a child I get water and then 45 minutes for the waiter to get my order i kept raising my hand like trying to get his attention and he looks at me then away he was just talking to some guy i felt humiliated so i got up and told the front and left I'm done too many chances and the little Chinese lady she forgot everything I just ordered I didn't have time so I left after 1 hour of being ignored all the time I'm done read more

Our waitress Stephanie was amazing this morning for breakfast on 12/29. She was soooo busy and kept a smile on her face the entire time. Sweet lady with great customer service. Thanks for making my 4 year old feel special on his bday morning. read more

Sausage looks like it was from the previous week. Bacon looked like a piece of carboard. Service was great however our waiter should've called out the lack of quality in how the sausage and bacon looked. It's dennys though, right? Had very low expectations, this specific meal deserved to be sent back. A total of 4 pieces of sausage was garbage. read more

Denny's - American Near Me - Rancho Cucamonga, California

Came for an early breakfast around 7 am today 6/4/16. We were seated immediately as the place was practically empty. Ordered one water and one coffee. The coffee mug was dirty and had an empty sugar packet floating inside! Beyond disgusted by this and the fact it was still served to me. Completely unacceptable. I believe my waitress' name was Florida?? She acted as though she had no idea what I was talking about. How can you miss a bright yellow sugar packet in a cup of coffee?! You can't. We also waited almost a half hour for our food that came out cold but being hungry I just ate it. Told the cashier at the front about this and she just laughed as though it didn't matter and was the norm here to receive service like this Needless to say I won't be returning here any time soon if at all. read more

Worst customer service ever first of we waited a few minutes to sit down when they weren't doing anything but sitting around. Second off we waited for our food to be served when it was sitting there for another few minutes while 3 of there employees were sitting down doing nothing. 3rd of all a employee walked in and the manger was sitting down arguing back and fourth asking about why he wasn't there yesterday.. I've been here many times before but never had to deal with this service before. Horrible service! read more

Denny's have really diversified their menu. I would usually think of Denny's as a 3 star establishment , but I have recently seen a change in their menu and have to saying happy for the minor changes . Hope they keep it up . There was one thing that really disappointed me was that their menus mention a New coffee , so I ordered it ! They came back and told be the coffee was discontinued :/ NEW coffee discontinued !!! Strange way to be business read more

I suppose your mileage will very but my one experience at this Denny's made me realize that I still love my favorite Denny's location by Ontario Mills. Came here and they had to substitute veggies with something I didn't want. Needless to say, It took over 40 minutes to get. Then out of all things, finding a hair in your meal especially after waiting for so long made me sick. Denny's is Denny's. What could go wrong. Considering the other reviews, I was probably there on a bad day... but in my opinion, when serving the public, there should never be a bad day, cold food, wrong food with hair... Yea... I'll always pass this particular location. read more

Had very good service, especially from the server named Joey! The food was good and wicked fast service!

I normally have low expectations for Denny's restaurants but this particular location really exceeded them all. We came on a Wednesday morning around 11am. We were promptly seated and didn't wait long before our server came up. Let me start with saying our server was a shining example of excellent customer service. His name was Carlos. He was fast, attentive and extremely polite. The food was great! I was surprised! We got unlimited pancakes and the Biscuits and Gravy Breakfast. Both were hot and tasted fresh. I found the quality of the food to be better than most Denny's I've been to. We'll be back! read more

We had lunch here today. This was the second time we have eaten here in about 2 months. The level of customer service is outstanding here. On both visits we received excellent service and delicious food. All of the employees that we came in contact with provided friendly and professional service. We highly recommend. read more

Came in on a busy night and had the best service from Stacy and Cassy. They were on it on the refills and made me feel at home. Will definitely be coming back regularly. read more

I called in an order, quoted 15 minutes. I come in 15 minutes later, server said 5-10 more minutes, no problem. 30 minutes later I finally get my food. Female server doesn't apologize for the wait or anything. Ok cool, no worries. I get home 3 minutes later and my fries and super bird tastes like it's been in the to go container for awhile because the fries weren't hot and the bread on my sandwich had a lot of moisture from the heat contained in the sandwich. We also ordered buffalo strips and fries, shook of been the meal with 2 sides and bread. We get charged buffalo strips appetizer and side order of fries, which comes out to be .50 more without the extra side and bread. And those fries were cold too read more

Haven't been to Denny's for many years So went with a friend for breakfast actually food was pretty good left a 20% tip even tho service a little slow,only one waiter! What pissedme off was the cashier loudly fronted me off about leaveing a tip on my credit card like I was a cheapskate!told him tip was on the table and left... And won't be back again... read more

The last 3 times I've been to this location I can hardly eat because all I hear is the waitresses and the line cooks fighting back and forth. It seems it's always the waitresses asking for something for their guests and the line cooks losing their minds over it, arguing in spanish; I guess they forget their job is to cook for the guests?? The waitresses are literally just the messengers between the guests and the kitchens; there's no need to yell at them?? The manager is always quiet and never steps in to quiet down their kitchen. Our sever today was not great , I waited 30 minutes for Tabasco and it's only because I had to waive him down and he seemed so annoyed. He literally dropped off our food and never came back to check on us on his own. I'm not coming back. read more

So I decided to take my mom to breakfast before I head home we went to this Denny's when we order our food there was a piece of hair on the side of my bacon so while my mom was eating the people decided to cut the grass while we were eating outside so I spoke to the manager and she told me that she has no control over the lawn people and it's their property how funny never eat here again while there's grass flying all over in your food read more

First, I chose this Denny's specifically over the other neighborhood Denny's I've been to, cause the service has always been great here. My visit to this location was a Monday around 5pm. It appeared that there was only one server at the time and his name was Justin M. He was attentive, and brought my drink right away. I knew what I wanted so I placed my order at that time. After that, these are the unprofessional things I observed. And yes, I do have a right to find fault. I have had many years of server experience, IHOP being one of the comparable restaurants to Denny's. I know what professional is, what my training tells me and what my supervisors expect. I know how to provide good customer service while remaining friendly AND professional. Now, I fully expected that things wouldn't be perfect given the short staff practically everywhere right now....HOWEVER... the restaurant only had approx 3 -4 tables with customers. About 5 of the empty tables had not been bussed. You would think it's because Justin didn't have time, but that was not the case at all. In between his time with the customers, and bringing food, instead of bussing tables or even pre-bussing the tables on his trips back and forth, this is how he spent his time; 1) He went outside in the front of the restaurant and smoked a cigarette. I noticed when he came in he did not wash his hands. 2) I then noticed him doing stuff on his cell phone several times. He also made a personal phone call in the front of house (FOH), within earshot of the customers, looking for rims for his tires. He had discussed this rim issue loudly with another worker that had come in, yelling across the restaurant, and even used the F word during their conversation. 3) He had his own music playing from maybe his phone, while the Denny's piped in music was also playing in the overhead speakers. Super annoying! 4) He dropped my check at my table, but didn't remove one dirty dish from my table, or any of the other tables still, for that matter! Pre-bussing is such a time saver. There's a server saying... leave the kitchen hands full, come back to the kitchen hands full. This was not done once while I was there. 5) I got up to pay my bill and watched from the front as he hopped his butt onto the server counter/expediting area and chatted up the other co-worker, until I was noticed by one of them. Had I not observed all this and being a former long time server and knowing better, I would have thought that Justin was a pleasant, attentive server, but his professional skills are indeed lacking and could cause this restaurant trouble if/when a secret shopper or the health dept may have dropped in...which they do. Justin has potential, but he needs proper observation and training. He has good energy. Also, he is young and should know that he should not refer to his older female customers as "Love" or "Hon". It's off-putting being called that when it's coming from someone much younger. The lack of staff due to COVID, could not be used as an excuse in this case, as the restaurant was not busy at all and should have been clean. read more

Took my son today for his birthday they hooked it up thank u all the server excellent work be blessed read more

Denny's - American Near Me - Rancho Cucamonga, California

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Its January 30 of 2019 and it was a bit nippy outside after a long day of cleaning trash cans and cleaning a kitchen i wanted nothing but warm food not to hot or to cold to where i can get ecoli but just right temp if it makes sense people will understand. To be specific sir Joe knows what i mean he connects with me in other ways and he might be related but im not sure yet testing is expensive now a days but back to the service i had decent cup of coffee other places i get gassy but im not sure what he does to the coffee it just hits my gut right joe with the joe pt.II. Further updates will be provided as time goes by and visits are made. read more

This Denny's is a standard location. However, I have found that service has always outstanding. I come here on my hour lunch break, and we are always back to work in plenty of time. All of the servers are right on top of things. The food is always prepared well. If you ask for extra crispy hash browns, you get extra crispy hash browns. The sandwiches/burgers never come out sloppily prepared. I recommend this location for sure! read more

Around 3:05 on Friday i had went to Denny's after work with a couple of friends to find out that we had to wait for about 30 minutes to an hour just to be seated or even served. There was only two workers there and they both we're on their breaks, we waited outside for about 20 to 30 minutes and walked back inside to see if we we're able to be served. The man who was helping us through the night named Joseph told us it will be another 10 to 15 minutes so we waited inside. There was also a few other customers who we're waiting before us who went and mentioned to Joseph about the wait. His words were "I told you another 10 minutes sir. I am on my break." Finally after waiting for almost an hour to be seated he tells us he's going to take the other customers orders before "He knocks their fucking heads off." - His exact words. He then sat us and started to complain about the customers. We then mentioned that his attitude wasn't great at all and we're i work i would never be able to do such a thing. He then proceeded to say that; "Management does not care so i don't fucking care." After a few minutes of explaining to him that this was not professional we ordered out food. I explained to him how i wanted my burger and once i received my order it had mushrooms on it. I told him i didn't want mushrooms on my burger and he just looked at me and walked away. After we were done and paying for our checks i asked him if we are able to be compensated for the wait and horrible service. He then looked at me and said "A discount for what?" I mentioned for the wait and he said; "We don't do discounts. I can't give you a discount for waiting." I said okay.... and paid for my bill. read more