Let's start with when u walk in. It's beautiful and super clean! I love the smell of this place. Been seen Lisa years a go from the old place, she is the best Esthetician I ever had and I have to tell you that I wouldn't go anywhere else. It's far for me driving from San Jose but really worth the drive! Lisa saved my skin, I didn't worried much before and always stayed in the sun without sunblock, got tons of brown spots and dead burnt skins sometimes I got small white pimples and she got rid of them. I never bother put in eyes cream cuz I never thought I would need but as u reached 35 trust me you do need them, I've been night cream on every day and it really works, I don't think I need Botox anytime soon ;) I don't know what else to say to this young lady Lisa, thanks so much for fixing my skin. Don't know what I would do without you. See you again in 6 weeks! read more

Lisa is phenomenal! Very dedicated, professional, knowledgeable, and educated! All facial professional equipment used by Lisa is from South Korea, original! I have used this service for 7 Years and have always been very happy with the result and service! The experience was also always pleasant. I am 66 now, going without botex, thanks to Lisa. Highly recommended! read more

Lisa is UNPARALLELED in her services. I have been going to her for all of my facial needs ever since the birth of my second child. She is dependable and knows my skin so well, from pore to pore. read more

Terrible experience. The "custom" facial that I booked for my friend was hardly customized at all and was over in less than 25 minutes (when I booked it I was told it would last 60-90 minutes). Due to the fact that my friend had minimal breakouts, the woman doing her facial rudely explained that there was absolutely NOTHING she could do for her unless she paid $80+ more for an overpriced acne facial. She claimed this was because she would have to massage oils into her face that would exacerbate acne (who WOULDN'T break out if someone rubbed oil on their skin??!). I thought this all sounded more than a bit ridiculous considering the fact that people with perfect skin do NOT waste $90 on a facial and that this particular service was touted as "CUSTOM." She could have easily filled the remaining 40+ minutes applying a purifying mask, massaging shoulders, doing more extractions, and cleansing the face with a noncomedogenic product (tailoring this so called custom facial so it would work best for her particular skin type). The most deceptive part was that rather than stop then, the facialist decided to continue on with a extremely brief and poorly explained "treatment" that ended up costing the same as a facial despite the fact that it was not comparable in time, effort, amount of product, or comfort. My friend, at this point confused and embarrassed (she had never before been deemed unfit to receive a facial), texted me in shock after realizing the whole thing was over after being on the table for a mere 20 minutes. Though I had booked a facial immediately after, I ended up cancelling because I could not relax knowing that my friend had been hoodwinked and made to feel unwelcome there. read more

Go see this skin expert, Lisa! I never knew I could learn so much about my skin, in a two hour time period. This woman knows skin, acne and everything else in between. As we have only met once; I believe that all of her facials are not two hours long, only perhaps, the initial visit. Seeing her was the equivalent of seeing a doctor, with a heavy focus on what I would like to change, repair, brighten or get rid of. The way she operates is to ensure you have a plan with her, to get exactly what you want. She's caring, yet firm and will be frank with you about exactly what you need to do! Go see Lisa, but know that you may experience some slight pain.. in the facial peels and extractions, but will end up with amazing results! Like she told me today, "No pain, no gain!" I love it and my face feels so soft and cleansed from the inside out! read more

I've gotten 4 facials here, and I was decently pleased, until this past week. I started seeing Angel back in April, and I kept going back for the next few months. She recommended all sorts of expensive products, but I trusted her and was convinced by her and the other spa employees that it would work. She seemed reasonably understanding of the fact that I didn't want to spend $500 per month on my face, although it ended up averaging about $250 per month. Something Angel told me that I found interesting... I asked if I could buy the same products at Sephora or other places since I don't live in Burlingame. She said they stop carrying products if Sephora has them because their customers try to comparison shop and get a better deal then. She said they'd stopped using some products that worked really well and were very popular because they aren't about being reasonably priced. It's all about the benjamins here. I should have gotten the hint... I got a call on Thursday of last week to confirm my Saturday appointment. In the voicemail, they told me the esthetician I'd been seeing before (Angel) is no longer with them. So they rescheduled me with someone else (didn't even tell me who). Turns out this new girl (Leandra) gave me contradictory advice on everything from how to use the same products to what type of treatments I should be getting (I should be getting more frequent more expensive treatments of course!). And to top it off, she convinced me I had to get this $100 serum. I'm not poor (I wouldn't have gotten monthly facials up until this week otherwise), but $100 for one ounce seems like a scam, and I feel betrayed. Random note: I'd never gotten extractions before, and I'm really glad I did, but they hurt. A lot. And make sure you don't have plans for that evening, since my face looked super blotchy and red when I went out for dinner later last night. Like I was embarrassed and would have put on a ton of makeup if I weren't afraid of destroying whatever benefits I should have been getting from this expensive and painful treatment. I'm also still trying to figure out why picking at acne yourself is bad but extractions are good... Also, make sure you book an appointment really far in advance. They aren't open on Sundays or evenings, and Saturdays fill up months in advance. To make it even worse, of the four appointments I had here, at least one was rescheduled by the esthetician because of a scheduling mix-up or something... I'll admit I think my skin looks a little bit better than it did 4 months ago. Although maybe I just spend a lot more time looking at it now. Either way, I don't think it's worth the well over $1000 spent and lots and lots of hours and that unpleasant feeling of buyer's remorse. Overall, if you have lots of extra money and enjoy being sold overpriced serums, this is a nice place. But if you'd rather be able to trust the esthetician's recommendations and feel valued beyond your credit card, look elsewhere. That's what I'm doing now. read more

3 things I absolutely love, a Friday off, slurpees from 7-11 (don't judge), and Jaime at Dermasolutions. I have never had a facial before and I am getting to the "age" where one needs to really start taking care of their skin. When I saw the Groupon for this facial, I didn't even hesitate, I immediately bought it. However, having never had a facial before, it took me quite a bit of time to work up the nerve to actually book the facial. Of course, by the time I got around to calling for an appointment, they were booked out past the expiration date of the Groupon. They graciously extended my Groupon for me and booked me with Jaime. My facial was amazing. It was relaxing, my skin looks and feels great. Jaime is low key, friendly, informative, and made the entire experience calm and relaxing. Did I mention amazing and relaxing? Thanks, Jaime and Dermasolutions, you definitely have a repeat customer!!! read more

Ok, here is the deal. I am nearing 40 but still get gnarly acne. It's not cool. I let it go for a long time, and finally my wife made me go in to Dermasolutions to see Lisa for acne treatments. Now, here is the deal. She has done a miraculous job with my acne. It's been so relieving for me. She really gets acne and has the tools and skill to take care of you (better than a dermatologist...really, i saw one of those too in my years of trying to solve this). Someone asked me if I its possible my acne was clearing up naturally and didn't need her. Actually, that is why I know she is good. If i don't go regularly, i break out big time. When I go, acne free...When I don't, acne full. Yes, its embarassing to talk about my zits online...but I know the feeling when you cant beat acne, so I feel like this recommendation is important. If you have zits, Lisa will take care of it. read more

I bought a deal for Dermasolutions quite a long time ago and had a fantastic facial done by Leandra. She was very nice and attentive and she tried to deal with my milia extractions. Since then, I've tried to book an appointment on three separate occasions. I have called during their posted business hours and each time, I have left a message. I find it strange that no one answers the phone since the time I was actually there, there was a receptionist. Three messages, NO returned phone calls. Sad that their customer service is so lacking. They are losing business with this type of behaviour and as much as I enjoyed my one experience there, I doubt I will ever go back if they don't have the common courtesy to return a phone call. read more

Lisa is Fabulous!!! I wouldn't trust my skin to anyone else. I've been going to Lisa for about a year now and my skin looks better then ever. Lisa is very professional and she will not sale you a product that she does not believe in nor will she sale you something you may not need just to sale you something. She tests all the products that she carries and doesn't carrying anything that she does not believe in. Lisa is very patient and will listen to all your questions and will never try to rush you. read more

I bought a facial gift card as a birthday gift for my BF. And I want him have a good experience, since it's his first facial experience. So although I receive 50% off ($45) for the price, I still tip her $20 in advance, which is a BIG mistake!! The front desk people were very nice, and they told me that the facial is about a hour or so. We arrived on time and they kept us waiting about 10-15 min, which is perfectly fine. I assumed my BF should receive at least a hour facial as they promised, but the facial only last less than 30 min. Yes, less than 30min!! WTF? After the facial, my BF said the experience is nice, that's why I still gave them two stars, but I feel really mad about they tried to skim the time. After all, facial is all about relax and pampering, how can you be relax if you tried to finish a hour session in less than 30 mins? read more

Lisa is amazing and always very helpful. Leandra is really nice and always very helpful. Jamie is awesome and she is a brazilian wax specialist. Not only did Jamie get every little hair down there but she did my makeup afterwards and she was amazing at that too! The first time you get a brazilian wax with Jamie its only $40, so it is def worth it. read more

I recently came here thanks to a Groupon deal and now Dermasolutions has a repeat customer. I've been to many different spas looking for the right place and now my search is over. Jaime took care of me and was really informative and careful. She even made extractions, which can make me shed a tear, tolerable. Crazy! I loved the products and wanted to buy it all. Plus, I noticed a huge difference in my skin days after the facial. Cannot wait to go back. read more

Lisa is awesome!! This is my first time here (Groupon), and it was an excellent experience. I wasn't a frequent spa-go-er until this experience, now I'm hooked! Lisa did exfoliation, extraction, mask, etc. She cleared up lots of blackheads without any scarring. She also removed the milia that were closest to the surface of the skin, and backed off of those that were too deep to avoid scarring. My face was pink and a little blotchy afterwards, but that went away in a few hours. It's been about 2 weeks, I'm approaching my period, and so far, no signs on massive pimple! I'm sure it will take more sessions to really maximize the benefits though. Lisa wrote out her recommendations for my skin care routine and product. They use Jan Marini products here, which I choose not to splurge on at this time. It's Oil of Olay for me until I strike it rich! . She didn't pressure me to buy anything, which I appreciate. I'll be back soon! There's 10% off when you buy 3 or more services. read more

NO STAR @ 11:09 AM Inconsiderate and not understanding to an unfortunate situation. Good customer service is key to keep customers coming to your establishment. I know you have policies but break them once to make a good impression to new customers. FOUR STAR @ 11:20 AM As I was writing this review I got a call back from Dermasolutions and considered my initial request to reschedule last minute. Just for that, I give Dermasolutions FOUR STARS for demonstrating great customer service. read more

Came here the other day, a friend of mine highly recommended that I come and see Leandra. It was my first time coming here and I am glad I found this place. Leandra was very sweet and knowledgeable. Leaving there, I felt like I had a better understanding my skin and had my best facial experience by far. I look forward to going back in a few week. read more

LISA gives the BEST FACIALS in the world. I can't even describe what she has done for me. I've been seeing her for only 6 months, and my skin looks 10 years younger already. I've been to many spas like high-end four seasons hotel and no one has top this gal. Not only did she give me smooth, healthy, spotless, glowing skin, she also has amazing products that I actually saw results while using it. If you owe yourself anything in life to make yourself feel better? Make sure you give LISA a try, you won't regret it. read more

Went for the first time using a Groupon and I was extremely pleased. I had Leandra to do my facial. She was very knowledgeable really nice, took the time to answer all my questions, do a GREAT facial and recommend an awesome mineral power to me by Jane Iredale. The products there are pretty pricey so I'm trying things one at a time, not getting a slew of them just in case they don't work out for me which happens most often than not :( As soon as I stepped out, my bf said "omg, your face is glowing" :P That ladies, is when you know it's a good facial! I'll be going back again for sure :) read more

I am not a "facial" person, and would not normally book a facial. I've had about two or three in my adult life (I'm 40) and they were not worth it to me -- for the money, I'd rather get a massage or an indulgent mani-pedi. That being said, I was invited by a friend of mine to use a groupon she bought, and I am so glad I did. Jamie was outstanding -- personable, fun, funny, knowledgable and professional. Being a facial novice, I asked a ton of questions, which she answered patiently and completely. The setting really *is* spa-like: soothing and atmospheric, complete with ambient music and relaxing decor. The front desk person who greeted us was very pleasant and inviting. We were on time for our appointments and we were seen promptly, but without feeling rushed. Jamie definitely took her time with my treatment and was thorough and attentive (she herself used the word "meticulous," and I agree!). I was pampered, relaxed and walked away refreshed and soothed. My skin has a lovely glow to it and feels smooth and soft. Finally, in my past (albeit limited) facial experiences, there was always a "bag" waiting for me when I got out -- generally an attempt to sell me most or all of the products used on my face, which frankly makes me feel really uncomfortable. This absolutely did not happen -- in fact Jamie simply said thank you and handed me a sample of one of the products she used. I'm converted, and look forward to my next facial at Dermasolutions with Jamie. I am happy to recommend "the skin spa" to my friends. read more

Went to Dermasolutions for their holiday charity event - we brought in gently used beauty products and you can have appetizers, cocktails and free make up advice and a gentle face massage. I quite enjoyed the vibe of the place and signed up for a 3 pack for facials. Leandra did my makeup and recommended a really pretty grey party eye for me to wear in time for the holiday season! I went to see Lisa the week after (my work schedule is pretty awesome) and she took a picture of my face to show the status of my face before the treatment. It was definitely a pleasant facial experience and I walked away with a lot of product but I also feel compelled to scrutinize my skin quite a bit. I don't know if I can afford the regimen of facials she prescribed but I will continue to see her and the jury's still out in terms of whether we can clear out all the stuff that is in my very dry skin. read more

I've decided to leave this spa a few months ago after Jaime their best esthetician left. Since Jan 2012, I was thinking about moving to a different spa, but I only stayed because Jaime so was great. I used to book appointments weeks in advance with Jaime. Like clock work, 1-2 weeks before my appointment, I would receive a call from the receptionist saying "There was a scheduling issue, well need you to come in at a different time or see a different esthetician." This happened to all of my pre-schduled appointment but one. To me, this is not a great way to run a business. read more

Thanks to Groupon I found my new place of serenity. My facial with Jamie was fantastic. She was personable without being too in your face. The treatments she used left my skin shiny, smooth and rejuvenated. The extractions were nothing compared to what I've had done in the past. She really took the time to get to know my skin type. I highly recommend this place! The best part was that it didn't feel like they were trying to sell me things. Sure they made recommendations of products that I should purchase, but I didn't feel like they were pressuring me to make any purchases that day. In fact, I told her I'd get in trouble if I brought home any more beauty products ; ) She wrote all her recommendations down in my file so when I run out of my current stuff I can go back and spend the moola. Thanks for making my rainy Friday so relaxing. I can't wait to go back! read more

Can't use Groupon when I called. Said that they were fully booked till expiration date.Will not come here or recommend to friends. read more

I drive about 45 miles to see Lisa @ Dermasolutions. It's worth the drive! She definitely knows skin in and out. You can tell she takes pride and passion in her work. Never pushing her products but instead educating you on what's best for your skin. I have to admit extraction is no fun but she reassures me it's needed. As always....I often send her a complimentary call the next day gloating on how great my skin look. Customer service is always on point. Im usually greeted with a nice cup of tea and they even add coins to my meter if needed. Ambiance is clean and modern. I highly recommend this place. read more

I've only ever had a few facials in my life and I never really understood why people made such a big deal about them. For me they hurt and seemed to make my skin break out more. After coming here I realized it was all about who gave you the facial that could make it great or awful. I decided to give them another shot for my up coming wedding. My complexion was not as clear as I had wanted and I had some unevenness as well. I had heard great things about Dermasolutions and made an appointment with Jaime. OMG! After just one custom facial I saw a difference in my skin. Jaime was knowledgeable, gentle and understanding. I had only 3 custom facials before my wedding, one of which was just 3 days before and my skin was perfect for my big day! I can't wait to go back and I now understand what the big deal is. Thank you SO much Jaime! See you soon! read more

Best experience EVER!!! I started to go to Dermasolutions in 2004. Back then, I had acne on my face and Lisa did fantastic job on my skin. Since my acne was gone, I haven't gone to salon as much as I am supposed to. But recently I noticed some fine lines on my forehead and eye area. I went back to Lisa for help. WHAT A SMART MOVE I MADE! She did microdermabrasion on me and I always loved the smooth skin afterwards and I have noticed the fine lines are fading. Last time, about 3 weeks ago, for the first time, she did Micro Current around my eyes, FANTASTIC! I noticed the difference right after. the skin around my eyes seemed tighter and my eyes look fresher! THANKS LISA! I know I will be adicted in Micro Current! Can't wait to get it again!!! I trust Lisa and am lucky to have her in my life!!! read more

Fantastic place and the staff was great, went to see Lisa for the first time and she was wonderful. She knows the right treatments for all skin types. The atmosphere and the expertise of Dermasolutions beats most facial places I've been to. I live far but got the Groupon deal since I sometimes visit friends up north. I had forgotten about my coupon and it expired but after explaining my story to them, they honored the deal plus even got a discount with future services. Every time I get a chance to head up north I will definitely visit Dermasolutions again. read more

Lisa was very knowlageble with all her products, treatments and equipment... and super duper attentive to input. Her experience really shows during the treatment as my face felt amazing. I've gotten facials at other spas, and this was the best one I've had. Lisa made me feel comfortable and well taken care of, she is awesome!!!! I'll definitely come back again. read more

My sister bought me a custom facial Living Social coupon for Dermasolutions for Christmas. When I finally had free time from school, I called them up and scheduled my appointment. When I called, I gave them a heads up that I had had a bad facial experience at another spa awhile back, and that I was nervous about getting another one. I let them know that I've struggled with acne throughout my teens, and I could tell that the women here were very understanding and helpful. When I first stepped in, I instantly felt welcomed. They offered me tea or water, which was really cool. Eventually the facial process began! I thought the custom facial would only last 45 minutes but mine lasted for about 11/2 hours! Super happy about that. I felt so clean, relaxed, and fresh afterwards. My mom even said that I was glowing. :) As we were leaving, my mom and I had a conversation with the receptionist and esthetician and they were so friendly. My mom was really happy with the results and even bought me the cleanser, serum, and mask they used during my facial. My acne has definitely subsided over these last few months (I still get occasional breakouts) but I am so happy with the experience, advice, and the products that I received at Dermasolutions. It is a bit pricey, but it's a good investment and I hope to go back and get another facial in the near future. read more

My sister & I have been getting our facials here for over 10+ years. Custom blend facials which tailor to my skin's needs. Sometimes I get waxing service, massage, laser treatment, makeup and so forth. The service is very professional. I also love some of the products - pineapple refining scrub, clarity serum, pure enzymes exfoliating mask - these are my "face savers". On my wedding day, I got my bridal makeup here also. Endless comments on that day with my makeup - made it a very special day. It's my monthly get away so I know my skin is well taken care of - I can't do it well myself :p so I let the pro takes care of it. read more

Came in about 2 weeks ago, I have really bad dry skin, I have all my life. I saturate it with lotion every day. Well, let me tell you...my facial was Amaaaaaaaazing, the girls were gorgeous and super sweet, and my dry skin is no more....here now almost 3 weeks later! My skin is still rockin, and I wish I was wealthy cause I'd go in every day!!! A must for the girl who cares to not only pamper herself, but treat herself to the best!!!! =) I recommend asking for Lisa read more

I gave Dermasolutions another try and I am glad I did! This time I saw Lisa. She was very professional and it was one of the best facials I have ever had. She definitely changed my mind about this place. read more

I bought a groupon for dermasolutions and I'm SO happy I did: Jamie did spent more than an hour and a half working on my face, making me relaxed/ informing me about all my skin needs/ making sure I had the least painful extraction experience... girl definitely knows what she's about. And the price? $90 for an amazing facial is cheap!! (Plus they have some package deals which lop off an additional 10/ 20%) My experience with her was so amazing I CREATED a yelp account to praise her! I'm going to be visiting Jamie every time I'm in town, for sure. read more

I have been getting facials from Lisa for a year and a half. She is very friendly and takes time to get the best results. Lisa is very knowledgeable and informs you about the products she is using before applying them to your face. Since coming here, I feel my face has gotten so much clearer and healthier. I leave this place feeling so much more relaxed than when I come in (despite the extractions) . The service is that great! The spa is clean and comes up with up-to-date equipment. I definitely recommend giving this place a try! read more

I came here for the first time for a Groupon deal, and absolutely enjoyed it. I've gotten facials at other spas, and this was the best one I've had. Jaime is extremely attentive, passionate, and knowledgeable. She made me feel comfortable and well taken care of. She really took into consideration my concerns and needs, and gave reccomendations to me and was not pushy about any of the products used. I loved my facial, and will come back again. read more

I was extremely pleased with derma solutions! I had Lisa for my introductory facial, and went back for a follow up visit. Lisa was kind, thoughtful, patient and caring. She seems to be very passionate about what she does and is extremely attentive. Lisa was also very sweet, and even called me to see how my skin was after my first facial. I really appreciated that. I have to say that i'm seeing a huge improvement in my skin! Do let the business volume speak for itself, she does get booked up in advance especially for the convenient times :-) I'm looking forward to my next visit, and thanks so much Lisa! read more

I just had a facial with Jamie & Dermasolutions & I highly recommend her. First, the spa is really nice....not too big or small, clean & modern. I prefer a smaller place that doesn't feel impersonal or like a mill. Now to Jamie.....she has the perfect combination of being professional, yet approachable. You leave wanting to be friends with her. She was very thorough & took the time to explain to me what she was doing & why....which I appreciate. My skin felt very clean & I appreciated that while she suggested some products, I didn't feel like I was getting a hardcore sales pitch. So, treat yourself to a facial with Jamie...your skin will thank you!!! PS....I heard about Jamie because two of my friends went to her & their skin looked awesome and they RAVED about Jamie....so let your skin speak for itself!!! read more

Came here for a custom facial on Tuesday and loved it Jaimie was amazing she spent close to 90 minutes on my facial and I got a great neck and arm massage too. They use wonderful products and my skin feels great it was a very relaxing and great experience I will be back for other services everyone was friendly and helpful read more

I love you Lisa! I'm usually not a big fan of facials because my skin would come out worst than before the facial. My friends highly recommended the extraction treatment and I have to say I leave with my face looking better than ever. Lisa is super sweet and so knowledgable about which products to use. She knows exactly what you need to use to obtain the skin that you want. Lisa is always on time and simply the best costumer service. Lisa is always booked and she definitely worth the wait. I trust her so much with my skin and will always continue to go back to her. read more

Jaime is awesome. I felt so relaxed and comfortable during my facial and she was very in tune with what worked for me. Afterwords, I walked away refreshed and feeling beautiful. I'm definitely going back again in a couple weeks! read more