WARNING -- Upselling Over Troubleshooting, and Ongoing Negligence After months of frustration, I'm sharing this so others can make an informed decision before hiring this company. The core issue: my saltwater system wasn't producing chlorine. Rather than properly diagnosing the problem, the team repeatedly added stabilized chlorine -- driving my cyanuric acid level above 100 ppm, which now requires a partial drain to correct. When I pushed for answers, they dismissed a simple fix and instead recommended a full system replacement and conversion to Pentair for over $2,800. I replaced the salt cell myself for $400. The system worked perfectly within minutes. A basic 15-minute diagnostic would have identified a worn-out cell. Instead, I was steered toward an unnecessary $2,800 replacement. During this same period, algae developed, my pool crawler was left offline despite my requests to address it, and no one flagged that the system had stopped producing chlorine entirely. I had to catch every failure point myself -- which is exactly what I was paying them to prevent. Eight months later, it got worse. We discovered their technician had put DE (diatomaceous earth) into our filter -- a filter that is not compatible with DE. This caused damage that we are now paying to have cleared and repaired. This was not a series of honest mistakes. This was a pattern of negligence, misdiagnosis, and upselling at the customer's expense. I'm left with chemical imbalance, algae damage, an incompatible chemical added to my equipment, and repair costs that should never have existed. Choose your pool service provider carefully. We wish we had. read more

John and his team at Desert Pool Tech do incredible work and are reliable. We had John come out and take a look at our pool. He gave us honest suggestions and was a professional to work with. Anyone needing pool service should give him a call! read more

I wanted to give a quick shout out to John Hinton and his team at Desert Pool Tech. I had to get my autofiller replaced recently. The price was fair, service was prompt and quality of work was great! read more

Terrible company. They try to bill u for services where they skipped and did not show up to. This company got my account during a sale and I never even picked to work with them. After a couple months I just cancelled with them and the funny part is they still hit me up asking for bills. Stay away from this company and don't get fooled by their fake Google reviews read more

This company is the best! I had a previous company that was not understanding customer service. I got in in touch with Desert Pool Tech and my world changed. Previous issues that were not taken care of were addressed immediately. The staff members are so nice, friendly and helpful. What was a nightmare turned into joy. I am so over the moon that I found this company! Thank you Desert Pool Tech for making my pool my zen space again! read more

Wrong choice for pool service. These guys fail at the basic level. It started with incorrect billing on multiple occasions, pool techs advising that service was completed on your pool but sending another clients pool picture, lack of response ( text) from main office after hours, lack of pool tech basic cleaning ( brushing, skimming top of pool , etc). Owner is nice but lacks the support from his crew and office read more

Desert Pool Tech had resurfaced my pool and did such a great job that when I had an issue with my pump, they were my first call. After a big storm, I had an issue with water not reaching the pump. It was crucial to get it fixed quickly because of the dirt from the storm that had filled my pool. Desert Pool Tech responding immediately and helped me get it working again before the pool went green. This saved me from having to purchase multiple chemicals. I recommend contacting them for all things pool related. read more

About a year ago I was doing business with this company we always had a problem my pool always was green and filthy. So I contacted John. He told me because my filter is not good. so I said OK let's change the filter if that's the problem. so he change the filter and we still had green and filthy pool . that's the receipt for it. . I was paying all this money and we couldn't even use the pool with desert Pool Tech. John couldn't figure out so I canceled my service with them. I hired another company we still have a green pool and then now this new company telling me because my pool has a filter that is not big enough for the big pool that I have. So John install small size filter that Now it goes to the garbage. Normal people only clean the filter or backwash the filter twice a year I have to do it every two months and pay about $130 only for cleaning the filter. Until I change it to a proper size. I'm Writing this review because John didn't know what was the problem . and he make me spend money waste my time without fixing it. read more

Desert Pool Tech - Green pool. After they change the filter that they recommend to change. - Pool Cleaners Near Me

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If I could give negative stars I would. This company came out to look into our spa issue - as it wasn't heating up. They identified the problem and said they were going to order the parts to fix it, and then we didn't hear from them for 2 weeks. We called multiple times to check on the part status and no one called us back. We finally got a hold of them and they said they were sending someone over to do the install and they didn't show up the day they said would. We called them the next day and they said their tech had a dental emergency and re-scheduled us for a few days later. Surprise surprise, but no one showed the day of the re-schedule. We then called them multiple times with no response. This process when on for over a month and a half and we finally ended up calling another company. Stay far, far away from this company - they were THE WORST at communication. read more

I had them replace my pool filter, pool pump - get my aerator and my light working. They did an amazing job working with a 30+ year old pool. read more

Do not use this company. The owner John Hinton is a scumbag and does not know his own craft. He installed the wrong heater at my home and then said that there was no way to return it. I then had to purchase an additional heater, luckily I had another home to use that heater. Desert Pool Tech also installed a pool light that was defective. I had to call and text several times for a week before I could get a response. Their customer service is awful. Once John finally responded (miracle), he said that he had to wait on the manufacturer to get back to him. This company is horrible. There are much better pool companies out there, do not use Desert Poll Tech. read more

I have used these guys for the past few years now. You could not ask for a better group of caring honest people The owner John Hinton is always available and responds if necessary directly and quickly to any questions or needs you have. You could not ask for a more reliable efficient pool company. Try them, you love them like I do. They are the best !!!! Lydia DellaRocca read more

My original review and experience was negative but the owner took responsibility and refunded me for the service. I still will not personally use this company but at least they made amends. read more

I made an appointment and got a call just before cancelling. The individual I spoke to was extremely unprofessional and told me that giving me a quote to build a new pool would be "a waste" of his time because he didn't think I was "prepared to spend $90k." He said this without having met or spoken to me before. He asked if I was getting other quotes and was upset that I would not give him details about them. I am still flabbergasted that they are still in business when they are literally turning business away. This is absurd. If you are considering contracting with him, RUN! read more

This company is amazing. I switched from another pool company and have not looked back. The prices are fair and the service is far beyond what I had with the previous company. Within 1 month of service John had already diagnosed what was causing my 1 yr old pool pump to malfunction and put me in touch with the warranty company to get it fixed! This was something the previous company that installed the pump had never addressed. I without hesitation recommend Desert Pool Tech! read more

Our pool was completely inoperable, and the gentleman that services our pool was unable to figure out the problem after messing with it for two hours. I called John, and he was at our house the following day. John was able to diagnose the problem within minutes, and our pool was up and running within a few hours. John is very friendly and his prices are fair! read more

John has been taking care of our pool for the past 6 months and he is doing a great job. His pricing plans are clear and fair, his invoice system is easy to use and he is very communicative. He's done several repairs so far and the pool is always sparkly when he's completed his weekly service visit. I recommend Desert Pool Tech for both repair service and maintenance. He really knows his stuff! read more

John is great, keeps my pool clean and working, very thorough when fixing, and explains everything that is being done.