The Pet Wellness Center off Dove Valley in Phoenix is nothing short of extraordinary, and Dr…read more Stinnett is an absolute gem. We've known for years how wonderful this place is, they've cared for several of our dogs over time, but this visit was especially meaningful and unforgettable. We brought in our 15-year-old, three-legged, amazing boy Jake after one of the scariest mornings we've ever experienced. He woke up unable to walk, unable to see, and in severe pain. He had also experienced a seizure earlier, and given his age and sudden decline, we were truly afraid this might be the day we had to say goodbye. Dr. Stinnett took the time to give Jake a thorough, thoughtful exam, ran blood work, and, most importantly, treated him with compassion, confidence, and care. She knew, even when we were unsure, that this was not Jake's time. While the exact cause of his episode wasn't fully clear, Dr. Stinnett was confident that Jake still had good life ahead of him and she was absolutely right. Just four days later, Jake was back to his normal self. Seeing him walking, seeing, and acting like our happy boy again felt nothing short of miraculous. The entire team at The Pet Wellness Center truly cares for your pets as if they were their own family. That kind of genuine compassion is rare, and it means everything when you're facing one of the hardest moments as a pet parent. We highly--HIGHLY--recommend The Pet Wellness Center and Dr. Stinnett. You will immediately see that this is a special place filled with people who truly love what they do. Thank you, Dr. Stinnett and the entire staff, for giving us more time with our beloved Jake. We will be forever grateful.

I took my senior pup to establish care at this vet since we live very close and I also wanted them…read moreto check a small mass that he has growing on his head. The doctor was very nice and recommended not doing a biopsy but to just remove the mass at the same time as a dental cleaning under anesthesia. The appointment was very quick and they did the other quick normal checks (temperature, asked about diet, etc). This appointment cost $89! That is the most I've ever paid for a check up at a vet in this state and two other states I've lived in. The doctor said they would give me a quote for the dental cleaning and the mass removal and the vet tech said he would get that to me by end the of the day or by the end of the week (this was on a Monday). Next Tuesday rolled around and I still had not heard from them so I called in the morning and they apologized and said they would send the quote. I received the quote that evening, but the quote was only for the mass removal at $1874.00 - $2332.57. I asked to know if this included the dental cleaning. It's now Thursday, almost two weeks after the initial appointment and the person responding to the email said it was only for the mass removal but that the tech could write me a quote for dental cleaning if I want. They also said they noticed a double charge on the quote so the mass removal quote is actually $1404 - $1862. I should mention that the mass is smaller than the size of a dime on a 13 pound pup. I was dumbfounded that they were asking if I wanted a dental cleaning quote as I had already discussed that with the vet and the tech that they would quote me for both. In this timeframe, I was able to get two quotes from other vets and the total quote from these other places (dental and mass removal) were cheaper than the quote for just the mass removal at The Pet Wellness Center. Needless to say, we will be going elsewhere - doing the bloodwork, dental cleaning, and mass removal at a quote of less than $1000! Updating to say I paid $513 for everything (dental cleaning, mass removal, bloodwork, pain meds, etc.) somewhere else. I highly recommend not wasting your time and money and doing the research to find somewhere else to go. The Humane Society does dental cleanings at low-cost as well as many other vets with great reviews in the valley.

Dr.Erb Is an excellent doctor and will now become our…read moreprimary Vet !!! It only took 2 visits for me to make the switch

I will make this as short as possible. I took my dog in for a foot infection. I made it very…read moreclear I had a budget! I am out of work and just lost my husband. Going back and forth w dr, he suggested a urine test. I did not ask price as it was a urine sample, did not expect a 3 min sample testing would be 165.00! Wouldn't you think a dr would tell me price knowing I was on a budget? I was not impressed with this facility at all. They blew me off completely. Do not go here, if you choose to I would be very specific in what you want and actually what you need! My bill was 400.00 dollars for nothing!

I had my first appointment yesterday at Norterra LoVet, and Dr. Gold was our veterinarian. This was…read morehands down the best first impression I've ever had at a veterinary office. Dr. Gold came in, literally sat on the floor, and let my dog say hi and sit with him. It immediately put both my dog and me at ease--he is truly an animal person. My dog received the vaccines he was due for, had his anal glands expressed, and we discussed future heartworm treatment. Dr. Gold also let me know my dog is healthy with great teeth, and I really appreciated that he never pressured me into anything. That made the entire experience feel comfortable and stress-free. I will definitely be back. I'm so happy to have found our new vet home and forever veterinarian!

Really great veterinary Hospital. Very polite, professional staff. My I brought my dog in for an…read moreemergency and instead having me wait an hour like would most clinics they brought him in and examined him right away. They very kind and professional. They took care of my dog and did his blood work. Despite the situation being stressful for me they looked after my dog with care and kindness. We have follow up appointments so we will certainly be back.

Ive been going here for years with my dog. They are super…read moreaccommodating and really care about the animals that come in. I had a bit of a scare recently and not only did they get me in the day of but if surgery was needed the doctor (Dr. Theresa) said she could preform it that day. Great people and a great clinic. 10\10 would recommend

This was our first visit here. It's a drive for us but it was very clean and professional. Our dog…read moretrainer recommended Stetson Hills and said it was worth the drive. So far so good! We were happy with our first visit.

I've had great experiences with this clinic! Two of my cats, Oliver and Nasty Audrey, needed…read moreprocedures. Oliver needed a neuter and Audrey needed a dental cleaning and some extractions. We met with Dr. Westphal prior to the procedures and she was terrific. Her exams were very thorough and I feel like she truly cared about my pets and I. As for the actual procedures, they were done by a visiting doctor, Dr. Starkel. She did a fantastic job. The techs gave me ample materials about after-care for each procedure and I felt very prepared to take care of my recovering cats at home. I would not hesitate to return to this clinic for any of my pets' needs. Thank you all!

Dr Westvall and her team provide the highest treatment for your animals from start to sad end…read more We've used Sonoran Foothills with 3 of our pets. Frstly when we had to say farewell to our aging cat, the team and Dr Westvall were so caring and empathetic, providing endless time, dignity and explaining every step of the farewell, we were not rushed in any stage and the office has a special room an alternate private exit dedicated to this service at this sad time Upon adopting our next pet an injured dog found limping on the streets, Dr Westvall attended to her needs for almost 2 years, but Valley Fever sadly took her and again the team were wonderful at her end. But just as amazing was the new pup package and care we have got now for 2 years with our new pup, from initial health check, where Dr Westvall found ear mites! (Common) and easy quick treatment was provided as well as keeping her up on vaccinations, Heartgard and everything else she has needed. The clinic provides full documentation and makes every pet feel special. Sonoran has a large assortment of pet food and treats, great hours and always provides us great personal service.

I want to preface this feedback with we absolutely love the vets here and have been bringing our 3…read morecats here religiously for the past 4 years. We brought our cat Bandit in for a routine annual wellness exam because it's required for us to continue purchasing his medication through you. We have spent thousands of dollars on medication for Bandit over the past 2 years through you. I requested for a blood test during the exam because he needs his kidney's checked for his restrictive cardiomyopathy and had his 6 month check up next week with his cardiologist. I even mentioned to Ashley, our tech, that I liked getting it done with you because it's much cheaper than at the cardiologist. Dr. Lee mentioned Bandit could have pancreatitis, due to the fact I said he had been drinking more water lately. He said they could check for pancreatitis with the blood test. I am very frustrated by the fact it was not relayed to me that it would be roughly $200 more for that test. For an annual exam, urine specimen, and blood test... I was not expecting it would be $470. $200 more than what I paid last year? I end up spending $500 at the cardiologist every 6 months for his echo, so a "$1000 spend on my cat in a week" realization wasn't fun. Amanda (I'm assuming it was her when I spoke with her on the phone and recognized her voice) said lab prices have increased and that checking for pancreatitis cost more. I told her my feedback is being more transparent about pricing, because I was honestly shocked at that price. And I never said I wanted a full senior work up for his blood test. To add to the experience, a very rude man was yelling at one of the front desk assistants when I was trying to pay. He was frustrated because the front desk did not communicate that their appt was going to be delayed due to an emergency appt coming in. Another example of poor communication from staff. Because of Bandit's heart condition I hate to sever this relationship, because you are 2 mins away and it's very convenient for medication, and I truly love most of the staff. This, unfortunately, left such a horrible impression for me.

Everyone was so sweet. And super helpful. The advice they gave was very easy to understand and…read morefollow. I love this place. I wish I could take them with me on my move. It's a difficult if not impossible place to duplicate

We loved this place when it was Bell Ridge, we've been going here for about 15 years, since the…read morechange in ownership it seems more like a money grab, pretty sure this is our last visit

Unfortunately, this was a very disappointing experience…read more Our senior dog was sedated for a dental procedure that was then aborted due to construction-related issues in the building. No dental cleaning or treatment was completed. This situation felt entirely preventable, as construction was already taking place and we were never informed beforehand or given the choice to reschedule prior to sedation. What made this worse was the clinic's response afterward. Instead of taking responsibility or showing empathy, the focus was largely on explaining why it wasn't considered an error on their end. There was very little acknowledgment of how stressful this was for us or for our dog. Trust is critical when it comes to veterinary care. Between the preventable circumstances and the lack of understanding or apology afterward, we ultimately canceled our rescheduled appointment and chose not to move forward with this clinic. I hope management reflects on how situations like this are handled, because better communication and accountability could have made a big difference.

I had to bring my dog for an emergency. Found out he was in kidney failure, despite of the…read moredevastating news the team was amazing. The quickness on treating him and the kindness that was shown to us we will never forget. Not crazy expensive either and their payments plans are reasonable.

Money first then they'll save your pet. So sad. Didn't care that my pet was not ok. Died few hours…read morelater at home.