So, I've been looking for a Rolex submariner 116610LV, AKA "Hulk" for a while and I previously bought my Rolex GMT Master II "Batman" from the DeVons in Roseville near my house so I had called the other surrounding DeVons and I lucked out as the Reno store just got one in stock. I took the short drive in and received great customer service from the whole staff. I was very pleased with my purchasing experience here. Some places you go and spend thousands of dollars don't really treat you the way you should be treated, however, at this DeVons I probably had the best jewelry buying experience and I will definitely keep them in mind for future purchases even though they are two hours away. Worth it! read more

Just a huge shout out to the manager of this location who literally went out of his way to help my wife locate her missing watch. We ended up locating it inside our vehicle moments later. But just the total kindness and customer service we received from him AND James who helped us inside and gave us valuable information, makes me a Devons customer for life. I haven't ever received this type of service other than when im the one giving it to a customer. Thanks again to them both. Even though we didnt buy anything they still helped us out. I would give 6 stars if i could. But you will have my business. read more

Purchased a new watch. Scott the manager had excellent customer service and went through everything with us in great detail. Highly Recommended! read more

Have worked with Scott at Devons Jewelers over the past couple years and have had nothing but excellent experiences. I had a rolex sub sent off to be reconditioned and a few components replaced. Scott kept me informed throughout the process and I couldn't have been more happier with the end product. I would highly recommend Scott to anyone looking to purchase a rolex or have work done on theirs. Thanks for the great ongoing customer service! read more

Great service, wonderful staff, definitely a place to go to when you need a jeweler. Definitely recommended. read more

Hello all. I would recommend DeVons Jewelers to everyone who's looking for the best customer service n satisfaction. I have been a customer for over 2 yrs now. Purchased 5 Rolex watches from them and I am extremely satisfied by their service. Scott is my hero !! Extremely polite, always returns your phone calls / text messages and is so very honest at all times. I recently purchased my watch from them and they made it ultra special to me by offering me that one on Xmas eve. Scott wAs my Santa this year haha !! Again I am extremely thrilled and I won't do business with anyone else other than DeVons Jewellers. Their prices, their services are undoubtedly better than anywhere in the country. I can say that for sure. They're now like a family to me. Cheers to them !! - So here we are in 2019 and still have only great things to say about Scott and DeVons. I live in San Francisco where there are two Rolex boutiques and tons of jewelry shops. But I will always do business with DeVons even though I'm physically 4 hrs away from them. This is because of their exceptional communication that they have with their customers - always return your text/ calls in time. I'm a physician and this is really important for me. I will highly recommend this business and you should definitely take our time and visit them anytime you're in Reno for sure !!! read more

I have been visiting DeVons for over decade. They have a great selection of Fine Jewelry and watches and there service can only be expressed as the best. Scott, Darrin and the rest of the crew treat you as family. They always greet you at the door with a smile and are very knowledgeable. If your searching for that special piece of Jewelry, a Fine timepiece or repair of a family heirloom, appraisal etc. This is the place to call "Your personal Jeweler" read more

I wanted to say that Garrett and all of the other DeVons Rolex representatives have treated me with a level of professionalism and respect that I haven't seen from any other Rolex dealer in my search for a GMT Master II. Moreover, the representatives at DeVons are always happy to help and show any watches that are on display. I also genuinely appreciate the small things like handling out Rolex catalogs while I wait for the call. If you are looking for a Rolex dealer I would highly recommend DeVons. read more

We have bought four Rolex from DeVons, actual customer service when you are putting out that kind of money is exemplary. Unfortunately don't ever ask to have them ship your watch to a different address if you have to send it back for warranty service. No they cannot do it, wtf, so I cannot get my watch sent to me even though it's with my credit card to my other address...really? read more

Exceptional Jewerly store! I have purchased many items from Devons. I no longer live in Reno, but know if I'm interested in anything I can call Scott Strange and he knows my taste and style. I had a custom necklace made which was done above my expectations. When you walk into Devons you are greeted by "friends". I cannot say enough about Scott, David Garrick and every employee in there! Thank you Devons for all my beautiful Jewerly read more

The best jewelers store in Reno, Nevada. Darrin and everyone in the store offered world class professionalism. There is a genuine philosophy of willingness to connect to our local community at Devons. Darrin was straightforward and took time to understand our needs and interests. I brought my wife to the store and Darrin spent a significant amount of time explaining to her about the different series of Rolex watches and their current market trends. In the age of Rolex "sellers market" as stated by several internet pundits, we did not experience that at all at Devons and with Darrin. What we truly experienced was pure world class professionalism, integrity and personalized customer service with great attention to details and patience from everybody. This makes me feel very proud to have Devons as the only Rolex AD representing and serving our northern Nevada community. In short, we are extremely happy to be a part of their family with our purchase. If you are on a market for anything jewelry luxurious including Rolex watches, please stop by Devons. read more

I purchased a Rolex Submariner from Devon's in Reno back in September of 2020. Made initial contact with the manager Darrin Cody in mid July of 2020 to ask if he had the specific Submariner I was interested in. At the time he did not have it but took my name and phone number. Approximately six weeks later he called to tell me he had received the watch I wanted. I have dealt with so many sales associates in the past where I have given them my name only to never hear back from them again. This experience was different and exceptional. Darrin did a phenomenal job with follow up on the watch and he is the consummate professional. During the sale he took the time to go over the specifics of the watch and was extremely knowledgeable and patient. I would highly recommend Devon's Jewelers in Reno to anybody looking for quality jewelry and particularly Darrin Cody. He made my buying experience pleasurable and seamless. Great job to Darrin and his team at The Summit in Reno. read more

Yeah its pricey....but hey, thats not a me problem. Next time you ask your wife to hold your wedding ring so you can play volley ball at the beach in Tahoe, just remember, if she looses it, its her fault. Hints the reason i get a new wedding band. On the plus side, 11 years into marriage, my taste has changed in mens rings. Neat store, you get buzzed in....they all seem knowledgeable, good thing when youre dropping heavy cash. read more

I recently bought a watch there. The service and support is amazing! Very friendly and knowledgeable staff. I can highly recommend this store! 5 stars read more

After buying my wife her Christmas gift, I see why DeVons has a five star rating. We were provided excellent customer service, answered all our questions about Rolex and options. The whole team was so nice, David G being very engaged and most helpful. Highly recommend this jeweler! read more

I happened to be passing by DeVons and wanted to see if by chance they were able to change the battery on my Bulova watch that had just recently died. I had the pleasure of being helped by Darrin Cody. He made for a wonderful experience and was very helpful, knowledgeable about watches, and also very personable. Based upon Darrin's help and my overall experience I will definitely be a return customer at DeVons and will be looking to purchase my next watch here. Thank you again for your assistance today Darrin. I truly appreciated it. read more

Nice, professional and honest. I recommend these people. Had several minor work done here and like their selection and honest business

If you are looking for a jewelry store in Reno, this is the only place you need to go. Darrin, the assistant manager is knowledge, fun, friendly, attentive and a wealth of information. Make him your go to guy. You won't be sorry. This store is a great addition to the Summit Sierra Mall. read more

I recently took my wedding rings to DeVons for repair (the center stone fell out of my engagement ring). My rings were not purchased at DeVons. While in the store I found a beautiful little ruby and diamond ring that really complimented my wedding rings so I purchased it and had DeVons weld it in the center of my wedding rings. When I picked up my rings I was blown away by how beautiful they looked (like brand new rings). I was so very impressed with everything about this jeweler, from the friendly and helpful staff to the beautiful selection of jewelry not to mention the pricing and quality of workmanship. I really enjoyed my experience with DeVons and will definitely be back. read more

I had a very good experience here. I brought in a price of jewelry I didn't know how to clean. they cleaned it and gave me a lesson on how to care for my necklace. I was given a polishing cloth at no charge. I saw a cute pair of earrings. I tried the on and bought them. read more

We always get great service at DeVon's Jewelers. Darren sold us our wedding rings and I couldn't be happier with them. My son was looking for an engagement ring at the same time while going to college in Fresno. Darren contacted a lady at their Fresno location and helped him pick the perfect ring also. They are the go to place for beautiful jewelry. read more

If you're looking for a nice watch go see Harry Weis! He was very friendly, extremely knowledgable and worked out a fair price. I probably asked a couple hundred questions and he was extremely patient. They are not pushy salesman but rather complete inform there customer to make an educated purchase. Highly recommend! read more

What can I say? Went In to get a regular band for the woman and Scott S. Welcomed us in. Showed us nice rings and not once did he pressure us to buy something more. His attitude is awesome. I will come back here again and we live in San Jose. Best place that I have been. Thank you Scott. read more

I was looking for a Rolex Sub 11610 with date, a watch to have for Rolex enthusiast. I called almost all of the Rolex authorized dealers in the Bay Area and everyone of them were saying the same thing, "we have a waiting list for it, would you like to wait"? Out of desperation I called some out town dealers and stumbled on De Vons and spoke to Scott. I told Scott that I will be at the store in about 4 hrs ( Bay Area to Reno). Scott said, I will set it aside for you. My wife and I got there and Scott immediately gave us some water and Starbucks to drink. A very good indication that these people are nice and professional, especially Scott. Upon paying we encountered some banking problem, but it was easily remedied by the staff. We got the watch and drove back home, another 3 hrs..and it was all worth it..Scott, thank you so much.. read more

I purchased a beautiful ceramic watch and needed links taken out so I first went to Jared's at the Summit mall and they were unable to help me out! I wasn't sure where else to go and then I remembered Devon's just opened at the Summit a few months ago. I went right in and without hesitation they helped me. Darrin was so helpful and pleasant to work with, even gave me some great advice on wearing watches. While he fixed my watch, I was able to shop around and found some beautiful pieces I have now added to my wish list! I can't thank y'all enough and I will defiantly come back in the future for any other jewelry needs! read more

I had the most enjoyable experience at DeVons Jewelers. David Garrick and his highly qualified team were very knowledgeable, helpful, and comprehensively advised me on that perfect engagement ring! They have the latest selection of jewelry and watches and they established my requirements perfectly. I continue to make my purchases from my trusted jeweler! Always the red carpet treatment with Devons! read more

Great customer service! Scott is really knowledgeable and his genuine personality makes you feel very comfortable. We were very happy to find the perfect pieces of jewelry we were looking for. Definitely going back!! read more

Great Experience! Needed an appraisal on my watch and even though I did not purchase it directly from them, Tony was really nice and helpful and was able to help me out right away, and even made a few adjustments to my watch without hesitation. I would highly recommend them, the staff is very friendly and informative. read more

I first visited DeVons with a friend who wanted to get his Rolex watch serviced and the crystal polished. My friend received his watch back several weeks later looking brand new and the salesperson, Darrin Cody (also the assistant manager) could not have been more helpful and kind. On that trip I noticed a pair of opal earrings set in gold with small diamonds. I have been looking for gold earrings for awhile and I had never purchased expensive jewelry before. I thought about the earrings all summer and when I returned to DeVons in September, I decided to buy the earrings and the pendant that matched. Darrin again was our salesperson and he discounted the earrings and pendant, gave us jewelry cleaner, boxes and cases. I loved the earrings and pendant and Darrin told me to wear them and enjoy them, which I did. A short time later, the chain for the pendant broke and I thought I lost the pendant, however, my friend found the pendant, but the chain was lost. I called Darrin and he said to come to the store and although he would be on vacation, he would leave a chain for me. He left two so I could choose which one I preferred. The next week, the clasp on the earrings broke, and when I called again, I was told to bring them in. The jeweler was there and he fixed the earrings. I was thrilled because I live in South Lake Tahoe and it would have been a week or two if they sent the earrings in for repair and it's not the shortest trip to Reno. Then last week I noticed one of the opals in in the earrings had a crack. I called Darrin today and he said just to come in and he would take care of me. I went to DeVons and he told me he already ordered a new pendant that was on it's way. When I explained it was the earrings, he said they had another pair of earrings and I could exchange the ones I had for those. He told the woman helping me to just write that the earrings were defective. I cannot be more satisfied with this store, which is employee owned and definitely goes above and beyond to guarantee customer satisfaction. Prices are reasonable for a high end jewelry store, the employees are very helpful, and the service is extraordinary. I cannot praise DeVons Jewelers in Summit Sierra more highly. read more

We just had a ring custom made for my husband and Darrin was incredible. He made sure we were completely satisfied and followed up at each step of the process. The price of the ring was very fair and we couldn't be happier with the final product. I highly recommend Darrin and Devon's. read more

THE BEST PLACE FOR JEWELRY IN RENO!!! My husband and I have been using DeVons for years for our jewelry needs. We have purchased 4 rings and 2 pairs of earrings from DeVons and the customer service is always impeccable and the selection can't be beat. When my husband was working with Darrin to pick out the diamond for my engagement ring, Darrin had diamonds shipped in from other DeVons stores to make sure my husband got the exact diamond he wanted. In the end, my husband found the perfect diamond within his specifications thanks to Darrin. Darrin also had to search for two very similar diamonds for earrings as my wedding gift, which was no easy task but he succeeded! The other gentlemen in the store are also lovely to work with and we look forward to seeing them each time we go. We will continue to go there to have our jewelry cleaned and fixed when needed and we wouldn't think of going anywhere else to buy jewelry. read more

My Fiance and I had a great experience with DeVon's in Reno. Darrin was SO wonderful with us throughout our entire purchasing experience! We will definitely be working with him again in the future! read more

Hello folks.... I have been a customer at Devons for a while. I bought 4 Rolex watches from them and had quite decent experience in terms of customer support, service. I had been looking for daytona models and have texted /called numerous times inquiring about it - to which I was told all the time that they never had one and it will be year or so when they will get their next piece. one day I texted again and their salesman was texting their boss and accidentally texted me where he was telling him that they had 5 ss ceramic Daytonas and can they sell one to me!!! I was so pleased and immediately came in touch with them and offered to buy one two three how many they wanted to sell to which I was told that I cannot get it because I have not bought watches more than $50,000 from them! This felt to me like a slap on my face. Its like Rolex does create a fake hype about their pieces when Omega makes as good if not better watches and you never have to have such an embarrassment lining outside these dealers. from that day they are not responding promptly to my texts. They asked me to buy gold Daytona, a submariner and then they will consider me for the ss Daytona lol. So I am writing this review for my other friends so they also know the truth of Rolex dealers, including Devons. they lie to you and will keep watches hidden for a Long period as they want to drive your desire up!!! Cheers.... read more

My husband and I have been searching for the perfect watch for myself for quite a few years now. Initially, I thought I wanted an Omega. However, I had purchased my husband a Rolex Submariner and couldn't get past the "Rolex" look and name recognition. I knew if I was going to spend my hard earned money on a watch, I wanted it to be the perfect one! After visiting DeVons at the Summit in Reno and talking extensively with Darrin Cody, I knew I wanted a Rolex! From the minute we walked in the door to the time I found the perfect watch for me, Darrin was professional, knowledgeable, and enthusiastic. At first, I thought I wanted a watch they did not have in their store, so Darrin ordered it from another store in California and called me when it came in. A week later my husband and I went to the store to try on the watch and I just didn't "feel" it. Darrin was more than accepting and proceeded to show me some different watches I might like better. Ultimately, I picked a Rolex with a bigger dial which suited my wrist and personality perfectly! I am IN LOVE with my watch and know I will treasure it forever! Darrin went out of his way to make sure he was working on the day we scheduled to come in and made our buying experience extraordinary. When purchasing a piece of jewelery this expensive and meaningful, it is a must to have outstanding customer service. Darrin is the epitomy of exceptional customer service and made our buying experience one that was fun, relaxed, and personal. I highly recommend DeVons Jewelers for any of your jewelery needs and definitely ask for Darrin. He is AWESOME!!! read more