The staff responded promptly to my inquiry for last-minute dress alterations and confirmed they…read morecould complete everything within my tight timeframe. I brought my dress in the same day, and they had me fitted and out the door in under 30 minutes, with a pick-up scheduled right on time. I'm very pleased with my experience and will definitely use them again.

Got my dress altered a few months back. Forgot to post a review and came back. Pricing was fair and…read moreshe worked with me on the date I needed it by. Dress fit like a glove. So many compliments on it. 10/10

" Moved to Charlotte, NC in November. Started using this…read morebusiness for our dry cleaning needs as soon as we arrived. So far, they are great. Fast and always on time. I love using the app. I can schedule a pick up with ease at anytime and turn around is super quick. So far so Great! "

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

As a business owner and family of 5, Leslie's Laundry services were exactly what we needed. Having…read morea 24hr return of our freshly washed, dried, and perfectly folded clothes, allowed us to not worry about having to find additional time within our already busy schedule to complete this task. Plus they picked up and delivered directly to/from our house. Meaning I didn't have to lug any clothes anywhere! I would recommend this service to families, business owners, daycare centers, and everyone in between. Excellent service and very competitive pricing. Thanks again!

Excellent customer service, quality and timeliness. I highly recommend their service.read more

They have a sign saying punch cards here and 4th visit free. It's my 2nd visit but the counter…read moregirls aren't around but I'll ask for my card. I may be back 2 more times. The washer says 3.50 but I think it wanted 4.50 of quarters cuz it kept asking. Saw some geese outside chilling, went to food store (generic type) across the street and bought them a bag of frozen corn! 2 of the 4 cheaper machines are currently broken but I was there as someone was emptying one. I also noticed a couch around the corner w kids toys but the outlet may not work. My cords are unreliable so I can't say for sure on the outlet. I like it here and I'll be back

Nice staff here to help you if you're new to The Laundry Room, and an overall nice facility …read more.. clean with fans keeping the air moving, coin changers for those that need it, and an all around good experience. This facility takes in drop off laundry, does work for commercial clients, and is open for walk ins ... try it next time you're in the market for a laundromat.

This Laundromat is the 'cleanest' I've ever been to! The…read morecustomer service was also impressive... Ruth greeted me, was able to do the service I inquired about, and called me when she finished!! I highly recommend this laundromat for any laundry needs!

Location is very clean, but it ends there. Zero customer service. They refuse to open the door for…read morea woman struggling with massive laundry. They will actually stand in the narrow pathway by the door either staring at or ignoring you while you struggle to get inside or past them to spend $ there. They refuse to fix their back door leaving only VERY limited parking out front. Also the TV is constantly on high volume in a non English language. And in the dead heat of summer - no fans!

I used to come here prior to getting my washer and dryer. It's obvious the equipment in here is…read morevery old. The place isn't the cleanest. They have three sizes for washing machines, and basic dryers. The medium washer $3, large $4, small $2. Dryers .25 cents = 8 minutes. This isn't some place I enjoy coming but they open early and while my machine is down I needed to wash a comforter my son threw up on.

So my husband and I have been to this cleaners several times since they opened but this is my time…read moregetting a dress altered here. I bought my silk dress in & the guys says they can take off the 5 inches I request off. He also tells me that they will call me when it's ready and I can only pay in cash for alterations. So a week and a half goes by and I call oNe price and the man is like oh yea it's ready for pick up, and I'm like ughhh well no one called me. But it's fine I pick up and paid $18 in cash and had to ask for a plastic cover the guy at counter stated it's not provided for alterations only‍. Well I needed one so he provided one, this place is near my home and I would definitely go back as needed.

I've been coming to this location consistently for some time to have my mom's dry cleaning done…read more.. and mine done very seldom! I have noted under the new management, the price has increased twice! The lastest increase occurred during the current COVID pandemic! When I inquired about this increase, the owner stated it was because they changed off-site dry cleaning plants and the new one was more expensive! I also noticed on my receipt that they pass on their service fee when using your credit card with their Clover POS system! When I inquired about the service fee, the owner stated it was always there, even under previous management! I disagreed and told him I had reviewed prior receipts once I saw it on my most recent receipt! He claimed that it was baked into a higher tax at 9% vs 7.25%... Is that even legal? When I reviewed my old receipts again, there was no such upcharge in sales tax! During the visit, and while bringing this to his attention, he was quite defensive and told me that my questioning and tone was out of order! I informed him that as a customer, I had every right to question that for which I was being charged! And further, why is he not making his customers aware that this fee is being included on their bill? He stated, "it's on there, right in from of your face!" And when I asked why prices are not posted in clear view for customers to see BEFORE he rings in the items to be dry cleaned? He stated "it's here (over the cash register pointing in the opposite direction) behind the counter!" Again, he was quite upset by my line of questioning, and stated he wished to refuse me service of my mom's items because of my tone of voice, and accused me of yelling at him and complaining! False! I explained to him that I don't believe it was my tone of voice that was at issue, but instead it was my line of questioning and my reaction to his in substantial, illogical responses and his "superb" customer service! Such business practices were never an issue under prior management! One price meant just that... one price! Any cost and fee for additional services rendered was posted and clearly communicated BEFORE you were charged! I have since contacted and made inquiries regarding the same with the BBB!

It's pretty unbelievable this place is still open for business, I was hoping after they rebranded…read moreit might actually be better. Was there yesterday to do some laundry, none of the washing machines had cold water. Only two customers in the store and they were only 4 to 5 washing machines available, all the other ones are temporary not working. But once you wash your clothes then you have an issue of drying them seem like 90% of their dryers are broken. Would not recommend this place for anybody.

This place still has the Washroom signs but also has Lapel Drycleaners, as it was a buy out…read more Feeling confident and furious my comforter wasn't cleaned as it still has the same "not fresh"smell and texture. I took my dryer sheets and they were returned ultra stiff. Later found out I could have saved $5 and used a local pick up and delivery (but wouldn't be same day-overnight instead. I've seen their pink mini van in our neighborhood before. I am going with them!