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    Diamond Direct

    4.6 (161 reviews)
    Closed 12:00 pm - 4:00 PM
    Updated 3 months ago

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    Response time

    40 minutes

    Response rate

    100%

    Services - Diamond Direct

    Jewelry cleaning

    Jewelry redesign

    Diamond Direct Photos

    Recommended Reviews - Diamond Direct

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    Reviews With Photos

    Shannon N.

    I love coming to this jewelry store. They are always so kind and courteous and I feel like they don't judge me. I go to them for all of my jewelry repairs and they have some beautiful eternity rings that I'm looking at for my 10-year anniversary. I love how they treat me like a human being and are not judgmental. I stopped in there in the middle of our kitchen remodeling project in shorts, a t-shirt and sandals and felt like they gave me the same service as when I went in all dolled up. Not to mention they have some beautiful jewelry.

    My mom wearing the broach.
    Nicole B.

    This is a GREAT place for all jewelry repairs, custom pieces and all other items. I had them make a pendant into a broach for my mom for Mother's Day's. Sadly my mom was in another state helping her sister as my Aunt's husband was critically ill. Unfortunately, my uncle died, and my mom would there for the funeral on May 9 and Mother's Day is May 10th. I was flying there for the funeral, so I wanted to bring this with me when I flew out on May 6th. I asked for it to be completed no later than May 5th. There was some miscommunication with their repair service and missed the shipment. I was heartbroken. But they had someone drive up to Brea from Los Angeles to personally deliver this piece so I can surprise my mom and make her smile. THIS level of kindness and excellent customer service is rare and I will be grateful to them for going above and beyond. Thank you for making a hard weekend into something a little more brighter. This is my mom wearing the piece.

    White Gold Ring

    I came in to get my ring fixed and they did a wonderful job. The pricing was fair( I had all the white gold parts for repair). Customer service was great, very attentive and respectful. Overall, would come here again for any other jewelry repair or to find a jewelry piece!

    Amazing service and assistance picking out beautiful earrings for my wife. I recommend this place very highly.
    Matt Lent ..

    The selection is phenomenal. Service and attention to personal needs. Highly recommend if you're looking to be treated well and get great pricing.

    Something very experience is in this bag

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    15 years ago

    I have a Polanti watch and 2 diamond neceklaces from Diamond Direct! LoVe love love my jewelry! Thanks for everything Joe!

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    14 years ago

    Had an issue with my watch and it finally got take care of... I was able to get a full refund! Thanks Joe

    Business owner information

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    10 years ago

    Joe was awesome!!!!!!!!! Best help i have ever received to buy my wife engagement ring. Truly recommend coming to see him

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    Page 4 of 5

    Ask the Community - Diamond Direct

    Are you able to change a stud earring butterfly back post to a flat back or screw ball style?

    Yes, we ban assist with a back conversion

    Don’t See Your Question? Ask Away!

    Review Highlights - Diamond Direct

    Jackie and Rameez did an excellent job with helping us understand the basics of engagement and wedding rings.

    Mentioned in 35 reviews

    Read more highlights

    Happy Jewelers

    Happy Jewelers

    (2k reviews)

    $$$

    8/25/26-8/26/26 8/25/26 I received a call from Sean…read moreinforming my elongated cushion ran into a snag when replacing. The stone itself was much taller and needed height adjustment. This would need gold to supplement. Fortunately, I had a ring resized two sizes down so had some extra gold material that he used for a trade in. Then they were able to add some height for the new stone. 8/26/26 I checked in with Sean to see if the ring was ready. He informed me he was not in the store today but the rings should be ready to pick up. I called the store to confirm it was ready for pick up. When I received my rings, I was simply over the moon. My missing stone from my eternity band had been replaced. Looked like its old self again. My cushion was now resized so now I can wear it without falling off. Last but not least, my problem child elongated cushion stone replacement- it is absolutely beautiful with the new stone. I could see a shadow on one side where the added height was and the inner ring lining is now polished vs before it was matte. I'm not going to be too picky about this one due to them having to work on a ring that I had custom made in India. The fix is not Going to be perfect. Different techniques for revisions etc. skill will be different than the original designer. Overall, I am satisfied with my experience here. I feel confident in returning in the future for my jewelry repair needs.

    My fiancee and I ordered our wedding bands here. We went in not knowing exactly what we wanted…read more Amir was extremely helpful! Normally my fiancee is a little indecisive, but Amir was able to help her narrow it down, and we ended up leaving with our new wedding bands the same day! If you ever need any help deciding on some wedding bands, Amir is the one to see!

    Robbins Brothers Fine Jewelers - Coast Diamond & Robbins Brothers Signature - Skus: 0431628, 0431127

    Robbins Brothers Fine Jewelers

    (567 reviews)

    $$$

    I had an amazing experience at Robbins Brothers, and it's all thanks to Christian! From the moment…read moreI walked in, he made the whole process feel easy and fun. He's witty, honest, and genuinely one of the best people you'll work with in any retail experience. I wasn't expecting to find my upgrade so quickly, but within the first hour I had found exactly what I was looking for. Christian never made me feel pressured -- just guided me toward the perfect choice. Highly recommend asking for him by name! Remember to ask for CHRISTIAN and he will roll out the red carpet for you too!!

    I had a great experience at Robbins Brothers today, specifically thanks to Eric…read more As someone who deeply appreciates horological pieces and the craftsmanship behind a fine movement, it was a breath of fresh air to "talk shop" with someone who actually understands the nuances of quality. Eric is incredibly knowledgeable and made the entire process feel like a partnership rather than a transaction. While Mary does a fantastic job taking care of my wife Priscilla's jewelry needs, I'm glad to say I've officially found "my guy" for my side of things. What I appreciated most was Eric's willingness to help me look toward the future. My daughters are still in their teens, but I've started investing now in high-quality rings and men's bracelets for my future sons-in-law and daughter-in-law. I want to ensure these legacy pieces are secured for their major lifetime events, and I trust Eric's eye to help me find the right items as they come across his desk. If you want someone who respects your time and shares a genuine passion for fine pieces, ask for Eric.

    David's House Of Diamonds

    David's House Of Diamonds

    (223 reviews)

    $$

    An absolute gem of a jeweler! I was originally referred to…read moreDavid by a coworker who found him on Instagram, and having my custom engagement ring made by him back in 2017 was the best decision ever. The rest is history! Nine years later, I still make sure to come in yearly for my free ring upkeep, including a thorough cleaning and prong check. David's customer service doesn't end after a sale; he truly takes care of his clients for the long haul. Because of that trust, he is now my go-to for all of my custom jewelry. While custom pieces can take a little time to perfect, the wait is always worth it because I am never disappointed with the final result. Like any smart consumer, I still price-shop around to make sure I'm getting a fair deal, and without fail, David always gives me the best, most reasonable prices. If you want amazing craftsmanship, honesty, and a jeweler who actually cares about maintaining your pieces, go see David!

    I attempted to purchase my wedding band replacement as an online customer and unfortunately had an…read moreextremely frustrating experience from start to finish. I placed my order understanding it would arrive within 3-4 weeks. When that window passed with no update, I reached out through their online system -- no response. I then sent a text and was told my ring was still being made. I waited two more weeks, and still received no shipping notification or FedEx tracking. I called the store directly for a follow-up, only to be told they had never actually made my ring. They offered a return and a gift as a resolution. I waited for the refund -- and again, no communication. No email, no confirmation, no follow-up. The refund eventually came through, but only after I had to chase it down myself. After more than a month of waiting, repeated follow-ups, and zero proactive communication, I was left with no ring and a very poor impression of how online customers are treated. In-store customers may have a different experience, but as an online buyer, I felt completely overlooked at every step of this process. I hope this feedback helps improve communication and order tracking for future customers.

    Diamond Direct - jewelry - Updated August 2026

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