I have a Polanti watch and 2 diamond neceklaces from Diamond Direct! LoVe love love my jewelry! Thanks for everything Joe!

Wow,cant say enough about Diamond Direct.Bought a Beautiful Necklace,on new years eve.Decided it Wasent What i wanted,so i went back yesterday to exchange for another one,Ashley,Rameez,And Joe went out of there way to help me find Perfect one. and i did this place is awesome they will go out of there way for you.Thanks everyone for all your help. read more

Items Purchased: Engagement Ring Wife's Wedding Ring My Wedding Ring I was referred by my friend to this place. Joe was the first person to approach me once I walked in the office. Joe was very friendly and kinda showed me everything. Since I had no idea what I was doing, he explained the different colors, sizes and cuts. I picked a ring that i really like but did not pull the trigger and buy it. A few months went by and I was finally ready to make my purchase. Joe remembered me by name and was helping me again. I asked to see the same ring I saw a few months back. To my surprise the ring was discontinued. I believe it was called past, present future ring. I was devistated! I started looking at other options but nothing was jumping out at me. Joe said, let me make a phone call to my jewler and see what I can do. I had a seat on the couch and started watching the movie they had playing in the office. Joe's coworker came over and asked me if I wanted water or a snack. He was also very polite. Joe came back and told me that he could special order the ring for me at NO EXTRA CHARGE. I was so happy, I told Joe let's do this right now. Joe also let me know that because it was a special order that I would have to wait a little longer than normal to get the ring which I had no problem doing. Joe did not have to go out of his way to get this ring for me. He could have easily said, I am so sorry we don't offer that ring anymore. Joe is the definition of excellent customer service. Fast forward, I came back to see Joe to purchase my wife's wedding ring. Again, Joe remembered my name and we went to work looking for the perfect ring. I had my wife's engagement ring with me at the time. Joe showed me all kind of options to match up my wife's engagement ring and wedding. I made my decision and Joe offered to have the two rings attached so that they dont spin or anything again at NO EXTRA CHARGE. Joe also had her engagement ring cleaned for our wedding. At the time I made my purchase I was living in Huntington Beach and Joe is in Brea. I have no problem driving 45mins to get great customer service. Thank you Joe and team for all your hard work in making my wife's ring and my ring the perfect choice. - Jeff Rivera read more

Had an issue with my watch and it finally got take care of... I was able to get a full refund! Thanks Joe

This is our all time favorite place (and only) to get our jewelry. We get the best quality of jewelry and great customer service, very reliable, and always so nice on each visit. Joe & Rameez remember there customer which I find to be very important and they always take as much time with us as we need. Thank you both for always making our experience perfect. read more

After buying a gorgeous platinum ring engagement ring. We had joe custom make a new wedding band for me and It came out perfect, when you ask does it pop judge for yourself read more

I recently purchased a cross a couple of days before Christmas, I paid for it over the phone and went to pick it up. The saleswoman put it in a box and I was ready to leave after talking with the owner. I was ready to leave and asked for my receipt and Joe the owner went to look for it and opened my purchase. I was told there was a mistake after confirming my purchase the day before with the manager and saleswoman. Well he grabbed it away after I had paid for it. Then he walked away, I stood there stunned he didn't offer an apology or offer a compromise. I told him it wasn't my fault and he should honor the sale and he just ignored me and helped someone else. I just stood there stunned and dismayed. This cross was a gift for my daughter and now to late to purchase something for her in time for Christmas that's what's very sad. I cannot do business again with this owner and business. I also have a business and the customer is very important to me. I would have handled it better. Please be careful. read more

I love Joe and Rameez! They take absolutely great care of me, my husband and our jewelry. From designing my pieces, to cleaning, repairing, and even their fun social events. They are such a great company to work with. I've been a client of theirs for over a decade. From their first location on state college, then down the street, and lastly across the street. The quality of their stones and workmanship shine bright! You'll see! They will work hard with you to get what you need at the right price. They've worked hard in the past to get me great deals. They've helped me customize necklaces, wedding rings, and an heirloom family ring that they've helped me transform. If you're ever in doubt, go check them out. You'll have the best experience ring shopping here than anywhere else. I know because I'm picky and old fashioned in the ways of quality customer service. They will be happy for you, share their stories and lives with you. They'll serve you drinks and let you play with their pups. And don't get me started on their quality diamonds! I always trust them. They delivery on what they promise for the best rate because they know you'll be coming back. read more

Came here to resize my watch and they were really helpful. The man who helped me was super friendly and got the job done right away. Also there was the yelp check in coupon that gave me a 50% discount! I would definitely recommend to friend if they needed their watch resized or battery changed. read more

My Fiancè got my engagement ring here and it's beautiful! They Re-sized, cleaned, and appraised my ring free of charge! They definitely take care of their customers! And the staff is very friendly and personable. Great selection of jewelry. I would definitely recommend them to everybody read more

I had a ring that was broken for over 5years. I took it in and they fixed it with in 2 days! They put a brand new band on it and it sparkles like the 1st day I bought it. I was thrilled they could fix it and resize it considering it was a gift from mother 7years ago! Ill be sure to continue to give them my business! read more

Their customer service is outstanding, their packaging is beautiful, and the products I have received so far are wonderful. They really take the time to get to know you whether your a returning customer or new to the store. I have purchased multiple items including an engagement ring, wedding bands, and a few necklaces. They are always extremely helpful and really take the time to make sure your getting exactly what you want. But what I find most appealing is that their prices are better than most other options out there. read more

I have bought diamonds and diamond rings for many years. At the jewelry mart downtown, at the diamond district in New York city, in Jewlery marts in fullerton and puente hills. I walked into Brea diamond direct and was helped by Joe. I felt so comfortable and he knows his stuff. I had my wedding ring that i wanted a new diamond for. I got a wonderful one carat princess cut diamond and joe helped me decide how to mount it in my set. Great advice, the diamond is beautiful and the halo he set it in is gorgeous! I have the certification on the diamond which i have never gotten at a jewelry mart. There they give their own appraisal. I am so happy with my purchase and Joe that I highly recommend Brea diamond direct and am going back soon for a band to match. He also set my previous diamond in a beautiful pendant. I go in for cleaning and checking of my ring free of charge as well. read more

I bought my wedding ring here and my husbands ring here 9 years ago and to this day I still stop in to get it cleaned by Joe and he is so warm and welcoming and is just a wonderful person to do business with. He is fair and honest and I can't recommend him enough!! read more

Came to get a ring re-sized and I should've walked straight out. Instead I started browsing and fell in love with a different setting. I'm not much of a jewelry person, but with the help of Neda and the owner I will be so much happier with what I came in with. They were very patient with me and gave me their expert opinion. It was a wonderful experience and they paid attention, were honest and gave me the best service. read more

I recently purchased an engagement ring from Joe and was extremely pleased with the service and overall experience. With very little knowledge about engagement rings or any jewelry, I had no clue what to look for, just had a price range. The jewelry stores in the mall offered a limited selection and they had little patience to explain the differences between the various types of diamonds. Joe displayed an ample amount of patience in explaining the basics of buying an engagement ring and had a great personality. There were several options for the cut of diamond I wanted and different settings. Joe respected my price range and wasn't pushy. After I received a quote, I checked the price at other stores and was pleased to see it was over a thousand bucks cheaper with Joe. Overall, a great experience. I highly recommend for any guy who decides to pop the question. read more

Joe is very professional and honest. He has the best prices and beautiful pieces (rings, bracelets and necklaces). Go see Joe and his staff to receive A++ service. Thank you Diamond Direct! read more

These folks deserve every star they get! How is it possible to be busy like they were last Saturday, and stop to acknowledge and service me so kindly. I had been running around the mall, and surrounding area, when I was referred to go there by someone at work. What nice folks! They handled my daughter's diamond pendant repair like it was their own...this is Brea's best kept secret...but I'm letting others know! Thanks Guys read more

My husband and I bought our wedding bands here. We loved the service we received. The staff was friendly and so attentive to our needs. While we were looking at rings Rameez had my engagement band polished for me free of charge. We wanted our bands inscribed which they were happy to have done. It only took a few days and we were so happy with the work done. Thank you, Diamond Direct! read more

Just bought a diamond ring for my wife from Diamonds Direct. The owner himself helped me, WOW what a nice guy. Joe helped me make a beautiful selection. Complimentary sizing and cleanings. A very enjoyable experience. read more

I went in tonight to sell a diamond ring I got from an ex. After taking it so many places and only being offered such a small fraction of what it was actually worth I started to get my hopes up. Then I came here and the gentleman inspected it and took his time while doing so. That alone made me feel a little more hopeful than when I walked in. I was very satisfied with the amount I sold the ring to them for and even more satisfied with his honesty. I would definitely recommend this place if you're trying to sell jewelry and want to work with someone who is honest!! read more

Joe and his staff have been so amazing in the many years I have been a customer with them. I actually had some bands made and with my hands being in water frequently they became irritating much to my dismay. Joe and the staff at Brea Diamond Direct helped me find the perfect setting and actually remounted my stone to something far more beautiful than any of us could have imagined! I am getting married in July and I absolutely LOVE my ring, and the beautiful wedding band I gave my fiancé as an early Christmas gift!!! We both cried at how unique and special it was!!! Thank You Brea Diamond Direct and Joe for all your help and your special attention to my personal detail!! Forever a customer!! read more

Came in over the weekend & by far the best service I've experienced lately and it was so clean. I came in without much knowledge on the type of jewelry I was looking for (bracelets in particular), I was looking around and Ashley helped me out. Off the bat I felt beyond welcomed with her warm smile and bubbly personality. She asked me a lot of questions as far as what I was looking for which made me feel very comfortable because she knew what she was talking about, when she was showing me different styles I noticed that the glass was super clear and there where no fingerprints or smudges. She showed me a variety of beautiful diamonds that I was interested in and she showed me the different styles they had until I found the perfect one. From the beginning to end it was an amazing experience and I'm defiantly coming back. Thank you so much for amazing service and when you go in ask for Ashley experience what I did . read more

I've been going to Joe and Melanie at Diamond Direct since they first opened. I count them as friends now! They genuinely care about every customer that comes through that door! Awesome people with ethics that rival the best! Wouldn't go anywhere else! Thanks Joe and Melanie! read more

After searching several jewelry stores I was baffled at the price difference and quality between OC area diamond "factory" stores. With a very narrow diamond search of a shape, size, clarity, ratio, with a GIA certification I found myself shopping for a $?,000 ring. Then I found Diamond Direct. Joe looked at my narrow search and found me a diamond ring far below prices of the other OC stores and comparable to internet pricing. It was that simple... After 2 years my fiancé and I are back for a new setting which again Diamond Direct had a far greater selection of settings. My diamond was transferred to the new setting by their professional stone setter. They even had a custom made Perfect matching wedding band similar to the setting. We are very happy with our experience and highly recommend this store. Thanks, you earned our business with a professional and courteous touch. read more

Very happy with my fiancé's engagement ring. Very professional and happy I found a trustworthy jeweler. Had a few bad experiences before I found these guys. Glad they will always clean and take care of her ring anytime she needs it. Thanks diamond direct! read more

Joe was awesome!!!!!!!!! Best help i have ever received to buy my wife engagement ring. Truly recommend coming to see him

Joe from Diamond Direct is awesome. He found my wife her dream wedding ring. My wife gets several compliments a day. Joe is very straight forward and does not take advantage of the customer. I arrived at Diamond Direct with no information about the quality of diamonds but he patiently explained the different kinds of shapes and sizes and diamond scale quality. I went to Downtown LA's jewelry district before Diamond direct and Diamond Direct blew the competition away. I want to thank Diamond Direct for their great customer service. read more

Fantastic place, very well priced and a great place to buy an engagement ring. Joe is very helpful and a pleasure to work with. I believe I got the best deal at Brea Diamond direct and would recommend it to everyone. I did my homework and am very comfortable with my purchase. read more

I have had great experiences dealing with Diamond Direct. My wedding ring was checked and cleaned in a timely manner. Another ring had black inscription placed back in while I waited. Finally, I just had my Grandmother's ring done for my mother. A new shank was needed, a diamond needed to be replaced and the two rings needed to be sized. I just received it and I am so pleased with the work. I wanted it for Mother's Day and I received it way ahead of time. I may look at other jewelry stores but I will continue to deal with Diamond Direct. They are timely and reasonably priced. read more

We searched for a 25th anniversary ring for almost a year. Even though it took us some time, it was worth the wait. Joe was very helpful and patient during the process. He also offered great customer service and helped ensure that we were happy with our purchase. Even though I changed my mind a couple times, Joe was willing to accomodate the changes in order to make sure I was happy with the purchase. Thank you Joe! read more

Mr Yetter was extremely knowledgable and sold me a whole set of Larimar Jewelry. We had traveled fom Oregon and he promised me the pieces in perfect order. Today I received my necklace, ring, bracelet and earrings and they are gorgeous. He even bought back a piece I had purchased in Grand Turk o that I could have a whoe matching set. We would not hesitate to do business with them again. read more

I have purchased quite a bit of jewelry from Joe. My husband bought my engagement ring and both of our wedding bands from him. The quality is amazing and the prices are great! So much less than mall stores or big chains. The service is incredible. They're very knowledgable and there's no pressure to buy. I have had a great experience every time. His staff is friendly and so personable. This is the only jeweler I will buy from! read more

We have purchased a number of pieces of jewelry at Diamond Direct and will always go there as the quality, prices and customer service is outstanding. I would never even think of going to a mall jewelry store or Robins Bros. Thanks Joe and Melanie! read more

Had bad experience with this jeweler. We left a sapphire and diamond ring to have a diamond replaced that had fallen out. Work was supposed to be done in the store and ready next day. Received call next day that ring was ready but was late in day and I said would pick up next day. When I went to pick up next day ring was not there, it had been sent to L.A. with another ring we were having work done. Waited two more days to get ring back and when I brought it home and gave to wife she freaked out. The diamond had been replaced with a diamond not appropriate to the ring. The two diamonds next to it were obviously changed and replaced with grey diamonds. My wife and I both spoke to Joe and were told that that was impossible and the other diamonds were not switched. We were also having work done on my wife's wedding ring and using diamonds from another ring we had purchased there. We had all work stopped and it took another three days to get wedding ring back because it was somewhere in L.A. and person who had it was in an accident and not available to open safe. Ring was returned three days later and we got a full refund but what happened to the two diamonds? We thought the jeweler that originally made ring for us had retired but it turns out he just moved his store. We brought the sapphire ring to him. He verified that two of the diamonds adjacent to the stone that fell out were not original to the ring and were considered gray diamonds. The only jewelers who ever had possession of this ring were the original jeweler in Orange who designed the ring and Diamonds direct, so where are my two diamonds?? Somewhere in L.A/ I guess. read more

Joe, Neda, and Rameez are wonderful people. Honest, honest, and more honest! I found Diamond Direct by accident and am so very happy I did. I am a relatively new customer of theirs, but will continue to do business with them for years to come. They have made repairs and resized jewelry of mine (in silver and gold) and do high quality work. I have also had custom work commissioned and made purchases from general inventory. This is a full service shop. I cannot tell you how happy I am with the end products and customer service from this team. The biggest difference between this business and other vendors is the people. Not only do they want me to be absolutely (as in 200%) satisfied with their work, they conduct business with grace, honesty, and ZERO pressure to purchase. They have answered my gazillions of questions and have always been patient with me. I'll be back many more times. If they do not carry what you want, they will make it for you. I highly recommend this business. It's a partnership, not just a sale. read more