I brought a friend here to eat, and I was a bit amazed by how the place has declined over the years. It used to be top-notch for local BBQ. When we arrived, the floors were extremely sticky. One of the bathrooms was closed. The ice cream machine was turned around so it couldn't be used. It may have been broken. The two employees who were working did not look happy at all. I'm not sure what was going on, but they were not delighted to see us come in. When we got there, the place had no customers. We ordered our food (sad burnt ends are not an option anymore) with no issues. It was smooth and fast. Unfortunately, the beans were very thick and tasted like they had been cooking for hours. The brisket and sausage were good. The pork ribs had just enough tug and were tasty. The BBQ sauces in the heated pans were very thick, as if they had been cooking for a long time. Overall, I was disappointed by the cleanliness of the place, the staff's unfriendliness, and the decline of the restaurant since I last ate there. This was my friend's first experience with Dickey's, and he was pretty disappointed. I hope they bring it back to the level of previous days. read more

I don't frequent Dickey's, but this hit the spot! My husband and I were hungry after a bike ride...we were both craving a burger, but found Dickey's. My husband had the Brisket Meal Deal Special and I had the 3 Rib Combo (ribs are my go-to at any BBQ joint). Our sides were fried okra, mac & cheese, and the loaded baked potato casserole. The sides were good, but the loaded baked potato casserole wasn't what I expected. It was more of a loaded mashed potato. Annnddd, if you're craving something sweet after all the salty BBQ, they have complimentary ice cream! Yummm...it was a nice addition. The service was a little lacking, but there were only 2 employees working. The food did come out fast. Oh...I also enjoyed listening to the country music as I dined. read more

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Dickey's is the best! We have our whole staff here eating during a conference and they are fast and the food is amazing! read more

Dickey's Barbecue Pit - GI crew!!! - Barbeque Near Me - Knoxville, Tennessee

This place is a great ambience. A service is great. She had a great smile on her face looks clean. Also, I need to come in here and taste the food if I could taste the food and see how wonderful it is I will definitely do that so if you wanna come in here, check it out there it is picture show read more

This location has gone way down hill since it first opened. Fries were not cooked completely, then when they replaced them, they were not cooked all the way either. Also ice cream machine has been broken for at least 2 months. I think this is where I bid adieu to dickies. read more

I've had a lot of bad BBQ, but this place just lowered the bar. It's prison food. Tasted like fake smoke and bad garlic. Diabolical. And the flavor sticks around. It's like I have tinnitus in my taste buds now. read more

I don't usually have any issues at this location maybe they were having an off day, but I asked for chopped brisket and I received pulled, I don't eat it because of my own personal preference but my husband called into let them know if I could just get the sandwich remade and a man answered and was asking what was wrong with the sandwhich, I said we asked for chopped not pulled and he said he would not give a refund, which is fine we didn't want one I just wanted the sandwich remade and he just seemed as if he didn't want to do that, again I did not want a refund but I wasn't very fond of the man's attitude, he said we could come in and get the replacement meat but at this point I don't want to go In for it, that's my loss but oh well I gue read more

Dickey's Barbecue Pit - Barbeque Near Me - Knoxville, Tennessee

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Had a to go order for a two meat plate for brisket as both choices and got home and discovered it was a giant chuck of fat. I got to enjoy maybe a few bites after dissecting to find a little meat. Not happy! read more

Meat was room temperature when served, macaroni was so dry it looked like it had been sitting under a warmer for days, ice cream machine was being cleaned over an hour and 15 minutes before closing time. Contacted management and the manager essentially accused me of lying when I said that the meat was not served hot. When I asked for a refund, the manager got extremely defensive and would only offer me a 50% refund. He said that he could not refund my credit card remotely, so I had to come back to the store the next day. When I came in to receive the $24 refund that I was promised, the cashier handed me a $20 bill and said "he told me to give you this." When I asked for the rest of the promised refund, I was told that I had to wait for the manager to come back. Once he returned, he walked past me, grabbed $4 from the register and handed it to me while walking back out without making eye contact or saying a word. I will not be back. read more

Dickey's Barbecue Pit - Dry macaroni and fatty brisket - Barbeque Near Me - Knoxville, Tennessee

I usually like eating here. They had only two people working here and lots of door dash orders on top of about 6-7 tables. They were clearly overwhelmed and forgot our side items until I reminded them that we'd already eaten the BBQ and were waiting 20+ min. Don't accept online order or add more people. read more

This Dickey s has horrible customer service and half the time they are out of half the food they offer!! I gave them a second chance and am very sorry i did!! Would not recommend and will not ever go there again!!! read more

New location in Hardin Valley. It's like a mini-Dickey's store. Much smaller than a Lot of the locations I have visited, but the food is the same. Great options. I had the smoked turkey, fried okra and creamed spinach. Any place that has fried okra is all right with me. read more

Dickey's Barbecue Pit - a man sitting at a table - Barbeque Near Me - Knoxville, Tennessee

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Tried to order online the other day and they were out of turkey and chicken and basically said it was my fault I didn't come in earlier. Just came and stood in line for a good 10 minutes. The lady would not even make eye contact and apparently her truck order was more important then helping the guest. The other person working with her also would not look or say a word to us about helping. You should have closed this one down instead of pigeon forge. read more

For the price and what they deliver is enough for a single star alone. Pit BBQ means hints of smoke and savory meat, what you get is equivalent of an oven roasted over cooked bland dish. The Cole slaw was flavorless, the meats bland, lack of the undeniable flavor that you get from a pit bbq alone was very disappointing. For the price the quantity was less than what anyone would expect. The only thing that was good was the one thing they sell that someone else makes and that was the tea and cola. read more

I keep trying and they keep failing. I'm finally done. So Dickey's is a Texas staple so I want it to be good but the Hardin Valley location is horrific. If it's more than being slowly served a cold dry meal that you're looking for then get ready to be disappointed. No ice cream, the BBQ sauce was cold. There was some ancient sludge where the tea should have been. The staff were rude, well one of them. The meat was dry and tough and half the soft drinks were unavailable. It felt like they were just waiting around for the county to shut them down so they could go home. I will never return to that location. The owner should be ashamed and it needs to just go under so we can get something in there that is worth it. My son actually said we would have been better off at the paint store next door if we could find an old granola bar behind the counter. And I agreed! Let's just let this place die my friends. It's time. read more

Have gotten a couple of times now and have been satisfied by everything both times. Ew favorite local bbq joint. Not big on the sauce. I like Carolina gold and there's is sub-par, but their meats are fall off the bone and full of flavor. read more

We have been to Dickey's multiple times and usually have pretty good experiences. Unfortunately, this will be the last time I go to the Dickey's in Hardin valley. For starters, the meat and the mac n cheese were room temperature. I did not want to send our food back due to the time it had taken to get the food already and the fear of the employees doing something to the food when it is sent back. Also, I usually go to Dickey's for the free soft served ice cream. But with over an hour and 15 minutes to go before closing, while my family was still eating, the employee started to clean the ice cream machine. We asked the employee if there was a way for us to get ice cream, and the employee continued to clean the machine and said that they have ice cream in the back - which was frozen solid - definitely not the soft serve that we were expecting. The employees were rude, and I can see where they get it from after getting touch with the manager. The manager insinuated that we were lying after we explained that food was room temperature. Customer service was terrible, management was awful and did not fix the situation, and food was not worth what we paid for it. We will not be back. read more

We're from Texas. We love Dickies Barbecue. However, today was an underwhelming experience. My mother went to this establishment today around 3:15 PM EST. She was not greeted. The gentleman was on a personal phone call. My mother waited a little while, when she could wait no longer, she asked for him to assist her, his reply was, "wait a minute." She then asked if there was someone else who could help her, the young man said, "I am the only one here." He continued the personal call for a while while counting change as my mother waited. When he finally assisted her, it was a long ordeal. She ordered three brisket meals, of which two were double meat. As for the sides.... One of the double meats she ordered crispy onions & cole slaw. The single meat she asked for a two orders of crispy onions. The other double meat she ordered jalapeño beans & creamy spinach. She requested Texas Toast for all three meals instead of the rolls. When the order was ready, she paid for it and returned home, there were 3 issues: Food quality: - The crispy onions were black as in powdery charcoal black. They did not taste like Dickies crispy onions. - The brisket was dry. Really dry & room temperature. Order Quality: - Instead of cole slaw there was another creamy spinach. - she was overcharged. The total with tax did actually match what was actually ordered. - once the amount was corrected, my mother paid with cash. The only problem with that is that he advised her they have not had one dollar bills for days. Receipt: - she looked for a receipt to do a customer review. However, there was no receipt. read more

Great food amazing fried okra great customer service and even better bbq. Definitely recommend!

Super fast and friendly service!! Brisket sandwich was amazing!! 5 stars all the way!!

Ordered food thru Uber Eats around 8:00 and wasn't told it was not able to be filled until we waited almost 40 minutes later and was told it was cancelled because they were out of one of the items .. so by time that happened it was too late and we couldn't fix order cause they were closed .. Not good customer service ! read more

Both pork and brisket served barely room temperature. Asked for hot food, server brought out new meat, then picked up a piece of brisket off my plate with his fingers and put it back on my plate. New hot meat was still not hot. Needless to say my appetite was gone after that. Disgusting place, stay away. read more

My family and I love this place. I enjoy their branding. I honestly forgot what we order[ed] but basically everything tastes great.

You absolutely do not want to go here unless you want to waste your money. It was the worst barbecue I have ever had. They had to purposely make it bad. No one could make it this bad unless they wanted to. read more

Most staff are super nice. Last night, there was a woman who is really Jerry. Also they try to push drinks like fast food restaurants did years ago. read more

I've visited this location many times to try different things. Ribs are good and so are most of the sides but chicken wings and pork sandwich are really bad. Went in tonight to get what I know I like, the ribs, but left after waiting for 20 minutes and they hadn't even asked me for my order yet. 3 employees behind the line and there was only one couple ahead of me and I have to wait 20 minutes for them to even look at me. That's horrible customer service! read more

We've been to a few different Dickeys, and have always fonljnd to food to be consistently good. This one is no different, and I especially appreciated that there were some location specific side items. Dickeys is the go-to place for us to stop during road trips as they make the meal as you order, and it's ready once you get to the register. It's as fast, or faster, than fast food joints, and tastes significantly better. The free soft serve ice cream is also a fun addition for the kids, and one we missed at our closer location in Ashburn, VA. read more

Overpriced, average quality, small portions. We got a family picnic pack (serves 4 in theory) with pulled pork and added a half pound of beef brisket. The pork was very, very fatty. I honestly don't mind a bit of fat, but this was way too much (at least one sandwich worth of the pulled pork had to be tossed.) I did think that the sauces were fairly good. The beef brisket was horribly dry and chewy, total waste of $. The sides were average...quantities small. The corn bits in the corn muffins were rock hard. The pecan pie was fine at $2 for a small slice wrapped in plastic wrap. Overall we paid too much ($45ish) for meh quality food. read more

Really good quality bbq and the service was fast and helpful. Also, who doesn't love free soft serve

Absolute waste of $45. The wings were tough. The brisket was supposed to be sliced, it was one chunk of pure gristle. The Texas toast was nothing but smashed bread slices with no flavor. The sweet tea was not sweet at all, it tasted just like the unsweet. Jalapeño beans had no flavor, was more like pork n beans but not as tender. The green beans were "ok." The sausage and pulled pork were alright. The okra was good. I would not return. Sign was posted that if you give them 5 stars they will offer you a free 2 meat plate. I wouldn't eat it even if it were free. read more

Really Great Barbecue! We recently started eating at Dickey's located in Hardin Valley since our Son became the head football coach at Hardin Valley Academy. The best barbecue and sides I have had in this area. Also the service is always friendly, courteous and efficient. read more

It's just ok. Good for a fast dinner pick up. The brisket lacked flavor. The pulled pork was good but much better places in the area. Again your not going to get a bad meal just not great. read more

Great bbq. Comfortable, easy going atmosphere. I had bangers & mash tonight, spicy smoky kielbasa with cheddar over mashed potatoes. Yummy! read more

Very good food, but a few complaints... I found hair in my ribs, and they didn't give us bbq sauce! The employees were not rude but not exactly friendly. Overall I was happy with the food but the experience could've been better read more

Ordered curbside, still stood 20 minutes in line for them to get the order wrong. Would not recommend.

Came in with the plan to get takeout. Tried to get information from staff about meat options. Left before purchasing anything because those behind the counter could not be bothered. read more

Food was delicious, service was great! Convenient location. And the free vanilla ice cream cone was a nice treat.

Ordered take out from this place and it was horrible. We ordered ribs and they were way over cooked and dry. The creamed spinach was a disgusting mess. Had enough salt in it to kill a horse! I picked up a corn muffin only to have it crumble into crumbs in my hand. We had to dump the entire order in the garbage. Nothing like throwing away $75 worth of food!!!! I called multiple times to talk to the owner only to be given the run around from the workers. I was told the owners wife was in and I could talk to her while the owner ran deliveries all day, she never got on the phone. LOL When I hadn't heard from him all day I called back AGAIN and asked for the owner only to hear on the other end of the line "ugh, it's this woman again!" Such a disappointment. All he had to do was actually get on the phone and apologize for our experience! Since he didn't now he's got a lovely review!! Maybe next time he'll listen to his customers!! read more

Yee haw. Beans and slaw. Tim McGraw. Put in a big chaw. I have high cholesterol. Uncy Tempy is gone now y'all. I love the fall. And Dickey's y'all. read more

I ordered the 12 piece wing dinner, I got one wing and eleven drums. The brisket was full of gristle, and the ribs looked and tasted like they had been cooked days before and we're over cooked. This was a carry out order. read more