I haven't experienced racism in a while so I was very taken aback by this experience. I'm a vendor so I needed a canopy tent for an event and Dicks had a nice one at a decent price. I made an order for pick up and prepaid. When I went for pick up I checked in using the email they sent me, I described the car as requested and gave my pick up spot number. A young white guy came out with the order and I smiled because it wasn't a long wait and I said hi. Immediately he looks at my name and said coldly I need ID to give you this. Full stop- I have never been asked to show id for any place when I'm picking up a prepaid order and checking in using the email provided. My man looked shocked because we pick up at Target Walmart and basically anywhere else it's available. It was obvious he didn't believe my face matched my name- I found my ID and showed it to him and vowed never to shop at Dicks again. read more

Great prices and customer service. The best return policy. I would give them 10/5 not 5/5.

They had exactly what I needed when I needed it.... and it came in multiple brands and colors too! Good for them! I'll have to come back again before I can give them more or less stars and a complete review. read more

This review, is specifically to the bicycle shopping experience. Don't get me wrong, they have nice bikes and great deals if you keep an eye on their sales, but like many places when you are shopping for a new bike they sell you on them and provide top notch customer service (purchased $400 GT Aggressor MTB). Fast forward 6 months later, only two rides on the bike and had to take it in for service (had purchased warranty, also STAY AWAY from the insurance, useless) and they had me going back and forth to even get the bike in, after that it was all down hill. Essentially, once you purchase the bike you are on your own, don't fall for their "warranty" or bike service shop, your bike will be in the shop for a few months. Anywho, buy at your own risk, ill end with them recommending me to go to a different retail store for service and spare parts (REI) maybe check there, which is where ill be shopping from now on. read more

Go see Danica...I hope i got your name correct. What a sweetheart dealing with my online return and new purchase. Thank you so much for amazing customer service!! read more

I agree with a previous review, this place definitely need a bigger selection, better customer service, and the floor should be stocked better. This store doesn't seem to be customer service oriented. After I asked the cashier for help no representative ever helped me. One was casually texting on his phone while another folded shirts. They seemed to ignore the calls over the loud speaker for customer service. Stay away from these store I really don't know how they manage to stay open with bad customer service. Went to sports authority with they have better selection and friendly representatives. read more

Dick's is a great place to come try out various models of clubs and see all the gear, but their prices are not so great. The staff seemed very knowledgeable and friendly, but it's hard for me to give up the savings of online shopping once I know what I want. read more

DICK'S Sporting Goods - TaylorMade testing center - Sports Wear Near Me - El Segundo, California

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Went in to pick up 2 tennis racquet that had been brought in for stringing. They were done well and in a timely manner and took just a few days. Problem IS like I've seen in a multitude of reviews is the customer service ! First off the tennis service department is enclosed in the golf section so you'd never know it unless you ask OR been there before. Plus any accessories for tennis like racquets,strings, balls etc is completely in another section you need to go to altogether against a wall lol ! After getting what you need let's say a string or replacement racket grip you have to walk back to the golf department for servicing WTH !! Additionally when I approached the golf counter receipt/invoice in hand for my racquets an elder man with white hair wearing a white collared shirt had NO mask on ! He looked at me standing their not saying a thing for a few seconds expecting me to acknowledge him. Yeah right dude ! Loose the " attitude" cause your inconsiderate,pompous ass self isn't exempt from wearing a mask like other employees even IF you ARE a CEO of Dicks of sorts. PLUS don't "stare"at a customer needing assistance like you're being bothered. Obviously your delayed Can I help you ? just killed your future business with me ! I feel bad if this guy also not wearing a store I.D badge is an executive of sorts and employees have to work for him because the company name DOES "describe" him accurately !! Great racquet service BAD. leadership ,,,,,, BTW not a problem calling this jerk guy out !! read more

Didn't get greeted at the door, walked through the entire store to the back and got on an elliptical I was planning on purchasing. I used it, broke a sweat, tried all the ellipticals they carry. I went to yet another department and NOTHING! We were there 30 minutes and not one word was spoken to us as we walked right out. Their loss! I will never be visiting them again. Horrible customer service. read more

I went here for the third time in two weeks looking for several different things in my size. All three times, they didn't have any of those items. Seriously, management needs to figure out auto-replenishment or manage their inventory a little better. 90% of America is not Small or Extra Small! read more

DICK'S Sporting Goods - The line to pay. - Sports Wear Near Me - El Segundo, California

I've been to this location before and have always had a pleasant shopping experience. Went there today to buy a couple of items. As usual, the staff walking around stopped to asked if I needed help... They were both courteous. When I went to pay, the cashier that called me to her register was engrossed in conversation with another employee. I walked to her register, put my items on the counter and still, she continued her personal conversation. She started ringing up my items and after about 30 seconds, she finally stopped talking long enough to greet me with "Hi, how are you?" To which I smiled and replied "I'm fi..." Well, I never got to finish my sentence because she decided to pick up where her conversation (with the other employee) left off. Her "Hi, how are you?" was merely a greeting as she didn't really care how I was since she didn't bother to listen to my response. Sigh. Is this how paying customers are treated nowadays? I still give 3 stars because the store has a good selection of what I needed and the two employees that did offer me help shouldn't be dinged for the rude cashier. read more

Everyone was sold out of everthing football except Dicks. As usual, my child lost his mouth guard just prior to practice. I spent an hour driving around to Sports Authority, Big 5, and eventually wandered over to Dicks. They had the product I was looking for (one that didn't have to be boiled...no time for that nonsense) and headed to check out. That is where the process bogged down. Check out took what felt like forever. From the other reviews, it appears that staffing seems to be an issue. If you are not in a hurry, they do have a great selection. read more

I needed to come here for a simple fix to a tennis racket, and left extremely happy. Not only do they have a huge selection of goods,But the customer service was on point. I was asked not only once, but twice by two different employees if I needed anything, and was able to get to the right department to get my tennis racket fixed. The manager specifically also went above and beyond to help me out. I am extremely happy and will be returning to this place soon! read more

Just bought a yeti 65 cooler and found that the rack, instructions and warranty missing. Called and emailed, got nothing. No customer service at all. Dicks living up to its name. 1st and last time buying anything here. read more

Never been in this area before and was positively impressed by this ginormous mall with tons of these chain stores. Dick's carry a wide variety of sporting good, though for each specialty the selection is not the greatest. Pretty short on staff to help you try on shoes. read more

I came in here to look for some tennis shoes on my lunch break. Didn't have crazy amounts of time so I didn't leave with anything. I wish they had more shoes out for you to try on (the expensive ones were though). They didn't have my size in two different styles and I felt bad for the kid having to run back and forth. Might have to come here on a weekend adventure since it's not even remotely close to my house. The selection is huge, the prices are fair. A decent pair of running shoes will run you about $80. They had some for less, but they were more like "cross trainers", and I'm not a fan of shin splints. I didn't get to check the rest of the store out. But it looks really cool. Didn't get greeted at the door or anything, but the young man in the shoe section was really cordial. read more

I've always been a fan of Dick's, and have made many purchases there. Great store, quality merchandise, and cheaper than Big 5 when they have the same merchandise. Hard to believe, but true. Greeted at the door, asked if I needed help, I stated that I did not, as I knew exactly what I wanted. I headed straight to the department, where I asked one employee for assistance with the item, as there is only a demo on the floor because it's too large and heavy to stock on the floor. She referred me to someone else, told him to come assist me. He disappeared. I waited for 10 minutes, assuming he was helping someone else As I left, the same greeter and four other employees were standing around chatting with each other. I wasn't asked whether I couldn't find the item. Dick's has lost my business for keeps. This lack of customer support is what is drives me and millions of others to the internet! read more

Went in looking for some clothes to work out or something to make the gym more enjoyable. Anyways, received terrible service and definitely not going back. Not sure why people were rude and seemed not to care about their job like maybe it was slow or tiring after lunch I get how that is but def not coming back here. They clearly don't care about their customers. read more

Nice store, but you're on your own. This is my third visit and I've never been asked if I needed help or had any questions. I came in for running gear and a jacket. Along way I looked at Yeti coolers, running shoes, camping gear and clothing for my family, but was never approached by any employee. I guess I'll go elsewhere where you're appreciated and offered assistance. read more

This review is for Caleb in the shoe department he was amazing dealing with the Labor Day crowd. I meant to post this a while ago but you know how time gets away from you. Anyway he was amazing. He managed to not get frazzled and was just all around incredible bring out a stack of cleats that was taller then me and handing out the right sizes without asking for a refresher from anyone. read more

Makes no sense to be a big corporate sporting good store and not carry anything when it comes to fishing . Yes the location in Torrance has plenty but since this one is the down the street from me I thought I would go take a look for some fishing gear and guess what not a single item when it comes to fishing which makes no freaking sense . It's unacceptable but company's like this don't care they will just try and send you across town to a different location read more

Dick's is a great sporting goods store but the golf department leaves much to be desired. I brought in my putter and driver to be regripped and was told it could be up to 5 days to regrip 2 clubs. Smh. read more

Huge. Selection: Got a ton of everything. If you catch a sale, you can find some bargains. Good parking. Decent help (you can press a button at a dressing room and the whole store will be alerted for someone to help) Not overly packed. read more

This Dick's Sporting Goods is HUGE.. I loved it! They carry everything in there, my new shopping obsession read more

So after jumping on the Rugby World Cup 2011 bandwagon, i stopped into 5 different sporting good stores looking for a jersey. I walked in and an employee asked what I was looking for. I said a rugby jersey and he replied "All Blacks?" *be still my heart* He was the only one in all 5 shops that had a clue. read more

Ordered some chairs online and I was able to pick them up within a couple hours. Super easy and very convenient. The staff their was very easy to find and each person that walks in your direction makes it appoint to make sure you are doing okay and to make sure you are finding everything you need. Great customer service. read more

I want to give the actual selection a 4 star rating, but the service a 1 or 2. Huge selection of products... very nice, although they might not actually have the size you want. At first, Shannon was really cool helping us ALOT but after we asked her to find us another pair because the shoes we liked had a scratch... She never was to be found. We waited a good 20 minutes so I finally asked another employee and he called her and she said that was the last pair. I asked why she never came back and turn around and now she appears. I asked what happened and she said she was helping in a different dept and apologized. I appreciate she apologized but it was very rude to make your customers wait THAT long. If you didn't find the shoe you should've came back and told us and not make us wait... That is if you even really checked. read more

Dicks is probably the best all around sports equipment store in SoCal. Tons of gear and clothes for everyone, except me, sadly. I'm super fit and tall, nobody has clothes in stock for anyone 6'4" and 185lbs. Everything is baggy or too short. I can't blame this on Dicks though, most clothing manufactures don't make things I can wear. I do love coming to Dicks, and they do have shoes that fit me, so that's good. if anyone knows where I can get good stuff to fit a tall fit guy, let me know. read more

Chris in the golf department is the best! My boyfriend was looking for a new driver and went during their big golf sale. Chris was very knowledgeable and helped my boyfriend pick out a couple of drivers to try in the simulator. He would adjust the driver to my boyfriend's hitting habits after few hits in the simulator, have him try again, adjust, and continue until my boyfriend's comfortable with the driver. The driver was a great deal; thanks, Chris! read more

Good luck trying to find someone to help you. I waited over 15 minutes for somebody...

Staff was friendly and willing to answer all your questions. Friday morning it appears that the store was not fully staffed, but whatever staff available did everything they can to help customers. Overall good experience. read more

This is hands down the worst dicks sporting goods I have been to. The address in google takes you to a gas station by lax and when I called and told the receptionist where I was she was like "ya lol it does that". Not saying she is in the wrong but management must be poor if they know the address is wrong and don't even bother to correct it. The store is located on pch but they don't even have fishing or camping supplies. Associates are rude. Don't come here. read more

This store has everything. I've been to a lot of sporting goods stores, but this one certainly has the largest selection and is the largest sporting goods store that I know of in the L.A. area. I like wearing Under Armour shirts in a variety of colors, and this one has the largest color selection of any other store that I've been to in L.A. I wish I lived closer, but it's not too far a drive for me. read more

This is actually pretty funny, I guess I'm not the only one that thinks their customer service is crap. I went in a while ago to pick up a kayak I had ordered online. As we're getting ready to leave the store and trying to figure out how to go about picking up the kayak from the floor, the cashier that was helping us asked, "Oh do you need some help". Granted it's not an insanely heavy item, it's just big and bulky and we were trying to figure out the best way to pick it up. However, before we could answer "no thank you" because we were ok with taking it ourselves, we heard in the background "OH, It's not heavy". Keep in mind another cashier had already come from behind the counter and was about to see how he could help us carry it out, but when this comment was made he quickly stepped back and said "oh ya ya its not heavy." So who was this person that made the comment? When we turned to look, it was none other than the manager himself. So, if you're asking yourself how it is that this place has such horrible customer service, it STARTS from the top. Yes we didn't need the help, but he was so quick to dismiss his employees attempt to be helpful and courteous towards their customers. Also, SO WHAT if it wasn't heavy what if the person with me couldn't carry it for whatever reason, were you really going to dismiss us before we even had a chance to say no ourselves? DICK's Sporting Goods, I suggest you take a second look at your management here. read more

Bought a bike there this week and got home the tire went flat. Took it back and he manager Brian was extremely nice and apologized for the issue and had the tire tube replaced within 10 minutes free of charge. Really grateful for the customer service and prompt fix! read more

Came in looking for a tereadmill. Tim was really helpful and gave us some candid advice on which were the better models. Didn't try to upsell us and took the time to listen to what we'd be using it for. In the end bought it online - free shipping and no sales tax. read more

It's almost like you're on hidden camera when you deal with Dick's. Kind of like the Home Depot of sporting goods. Employees vanish before you're eyes and never appear again and then you call on the phone to inquire about an item and 4 people end up answering the phone (one after the other, placing you on hold) until you finally hang up. Jokes on you. read more

This dicks is a waste of time and space what sporting good store is 2 miles from the ocean and doesnt carry fishing stuff this store does dont bother read more

Horrible customer service but unfortunately one of the only sporting goods stores in the area.

This sporting goods store was a good experience. I needed an elbow support and I was assisted by Jeff. He was patient with me trying to find the right size, fit and the comfort . When I checked out Harison was super nice too. Thanks guys! read more