I absolutely love the clothing here! The quality, style, and fit are wonderful, and I always enjoy…read moreshopping here. What really makes the experience special is the staff. They are so friendly, helpful, and patient, and they genuinely take the time to make sure everything is just right. I especially appreciate how they never make you feel rushed--even when it comes to alterations like trimming or redoing the length of pants. They take the time to get the fit right and make sure you're happy with the final result. Such a great combination of beautiful clothing and wonderful customer service. I always leave feeling well taken care of! Thank you Jane.

I'm disappointed by the consistently rude and disrespectful service I've experienced here. The…read morestaff come across as judgmental and unhelpful, showing little kindness or compassion toward customers. In particular, my best friend was treated poorly while trying to return an item. The employee was condescending, unaccommodating, and overly difficult, making the process unnecessarily stressful. Instead of assisting, she seemed focused on making my friend feel unwelcome. This kind of toxic attitude creates a very negative shopping environment. For a customer-facing role, basic professionalism and respect should be the minimum expectation. I cannot recommend this store to anyone and will be taking my business elsewhere.

This is a great store if you are looking for Dodgers gear in the Valley. They have a huge selection…read moreof hats, jerseys, shorts, and top of the line jackets. Almost bought a hoodie. Really excited I found this spot. The people are super friendly and eager to help!

Staff was very friendly and attentive. We were looking for specific items and they showed us where…read moreeverything was and would check back to see if there was any other questions. Ended up getting a hat I needed Definitely recommend this place if looking for sport jerseys or attire

I placed an order online and picked it up a few hours later. Staff welcomes you in with a smile…read more While they got my order I walked around and noticed they are well stocked, clean and organized. Nice store. making it easy to find what you are looking for. They are having great back to school deals. you need to stop by.

Was doing some footwork during the Jordan 5 Wolf Grey drop last Saturday. Stopped by a WSS close by…read moreto this one asking if they had the wolf greys in. They had mentioned that the store on Sepulveda Blvd had them in. It was a 10 minute drive so decided to take my chances and check the drop out. While parking, I saw a line of about 10 people in front, so decided to get in line. While in line I can hear these guys talking out loud saying that they're just going for the biggest size. This is a highly sought after sneaker so didn't think the store representatives would just let someone ask for the biggest size. Boy was I wrong. I get it, the shops just want to sell the shoes and make their money, but each shop should have some rules for shoes that are highly sought after. Like not let people just ask for the biggest size. Have them write down or ask for 2-3 sizes, if they don't have the sizes, then they can move to the side and wait until the whole line is done before letting them just grab whatever pair they want. Also the guy in front of me got my size so I got super salty because he was one of the guys saying he's just asking for the biggest size. One of the representatives had stated that they had just sold the last pair of my size, so that really annoyed the crap out of me. These retail shops know what shoes are really sought after and which ones will probably sit for a while. I did like that they only allowed each customer one pair to purchase, either one men's or one GS pair. Not sure if someone can get in line once they make their first purchase but heck at least they had that rule. Unlike other shops that let people grab two to three pairs all at once. People will always show up and buy these type of sought after sneakers. I surely hope they read this review and make some changes for certain sneaker drops.

As the mother of a teenage boy, I have visited countless stores that appear similar to this one…read more What makes this particular Zumiez stand out is the customer service. Lyric is one of the managers at this location and will go above and beyond to help you find what you need. The positive energy that Lyric always has finds its way to the rest of the staff and so all the employees at this location are helpful. Most recently I had the pleasure of interacting with Nia. She was helping me find some sweats for my son while also helping another customer with a pair of shoes. She did not miss a beat and has the same enthusiasm about her customer service as Lyric. I really love this store., the employees make shopping in here fun. The prices are also reasonable and my son finds that the selection is pretty good. I wish all of the stores in the mall had employees like these.

Very nice and helpful I believe I get pair of shoes there and I believe they didn't have my size…read moreand one of the people who works there said they would have a another pair in a different size in the back.

Awesome service Pablo was great help on me finding my daughter shoes for school. Store very clean…read more Well stock with Variety different Selection of shoes and sandals.

The only reason I am giving this store at 5 stars. Because there was a guy named Pablo and he was…read moreso helpful and so nice and very patient with me. The other sales girls were ignoring me and playing around. And I don't think that's good customer service. Because not one of them spoke to me at all. But PABLO deserves a raise or a day off. He was so awesome

Service is always great, selection is awesome and sooo much to choose from, and value is perfect…read morefor the money . Manager Jennifer is very helpful, knowledgeable and friendly

Great selection of shoes with a variety of sizes and styles. They also have wide and extra wide…read moreshoes. There is a large clearance section as well. The selection for Women's shoes size 11 or larger is pretty puny. Parking is always plentiful in the strip mall and the service staff is very helpful. Prices are generally better than many other sketchers stores including the outlet versions.

I recently visited both Road Runner and Fleet Feet while searching for new walking shoes, and the…read moredifference was striking. Fleet Feet was, quite literally, feet ahead of the competition. At Road Runner, a foot scan gave me useful insight into my foot structure and what to consider in a shoe. The technology was impressive, but the experience was less so: the store seemed understaffed, trying each shoe often meant another 5-10 minute wait, and when another associate stepped in, I had to repeat what I had already gone through. More importantly, when I asked to try a shoe outside the scan's recommendation, I was discouraged because it contradicted what the technology suggested and was told not to try it on. Data can inform a decision, but footwear is ultimately experienced by a person, not an algorithm. A scan should guide curiosity and judgment, not replace them. I eventually tried the Brooks Ghost 18, but Road Runner did not have the colorway I wanted, so I bought them elsewhere. After my first walk, they began cutting into my ankles, and my search started again. Then I went to Fleet Feet. From the beginning, John made the experience entirely different. He greeted me warmly, did a new foot scan, explained what the results meant, and, most importantly, listened. He combined the data with his own expertise and my actual feedback rather than treating the scan as an answer. And finding the right shoe was not easy. Because of the anatomy of my feet, I ended up trying nearly 15 different pairs. Through every one, John's patience never wavered. When a shoe caused discomfort, he listened, reassessed, and brought out another option. He never rushed me, never made me feel like I was taking up too much of his time, and never acted as though he simply wanted me to settle on something so he could make a sale. What made the experience exceptional was that John seemed just as invested in finding the right shoe as I was. There is a profound difference between helping someone buy something and genuinely helping them solve a problem. John understands that difference. Eventually, I found the ASICS Novablast 6, which felt like the best fit for my needs. Unfortunately, Fleet Feet could not get my preferred colorway in time for an upcoming trip, so I ultimately left without buying a pair that day. And that may be the strongest testament to John's character and customer service. After investing all that time in helping me, John never pressured me to buy another color or settle for another shoe just to make a sale. He cared about getting me the right shoe, not simply getting me to buy a shoe. That kind of service is rare. I have met plenty of people who are knowledgeable, and plenty who are friendly. It is much rarer to find someone who combines expertise, patience, attentiveness, and genuine care for the customer's outcome the way John did. Fleet Feet, you have an exceptional employee in John. A foot scan can provide data and a system can generate recommendations, but neither can replace someone who listens carefully, applies expertise, adapts when the obvious answer is not working, and stays committed until the customer has a real solution. John turned what had become an incredibly frustrating search into one of the best retail experiences I've had in a long time. Thank you, John. Your patience, expertise, and genuine commitment to helping me find the right fit did not go unnoticed. Fleet Feet is lucky to have you.

Wanted walking shoes with good support and David was super helpful. He measured my feet and gait…read moreusing their super cool feet scanning technology and then recommended me three pairs of shoes. All three were good but the third one was perfect and the price was great. I actually wore them out of the store. Definitely check them out for your walking and running shoe needs.

Visited the store on 09/21, Walked in, was not greeted by anyone. 2 gentleman where in the…read morestockroom, just standing talking , did not acknowledge me like if I was a ghost . Not even a hey someone will be with you shortly, I was there with trying to purchase some uniforms for my soccer organization. Looking to drop some cash. Glad I did not . Me & my son walked out....

My daughter went to get some socks and the guy in the front counter was so helpful and had such a…read moregreat attitude. We are definitely coming back here for her soccer stuff. I recommend this store for your future soccer needs!!