Mr Ronald Baime, Dick's is the worst excuse for the "customer centric business practices" that your executive profile claims that you champion. Yesterday I purchased $200+ of men's workout clothing from your Point Loma, CA location. This morning I receive an email offering 20% off ALL MERCHANDISE...but learn this is for online sales only. When I contact customer service Chat Help and speak to Noah W., he offers ZERO HELP. The only option offered is for me to return to you B&M location, return all my purchases and buy them online! Really? That is Sicks idea of customer centricity???!!! No, I would prefer you simply credit the card I used to make my purchase. My only sensible option is to return all my Dick's purchases and shop elsewhere. read more

Stopped in last Friday. We usually visit the Chula Vista location but we were in the area so we decided to see what bikes they had in stock. Still sold out on the size we were looking for totally understandable during this pandemic. Daniel helped us out and answered all of our questions. He took his time didn't feel rushed he provided great customer service. I don't know if he realized but he had helped us before, last time we checked in to check out bikes. He was very kind and helpful that time too. We ended up buying a bike rack which we didn't even plan on buying. But we definitely needed one. So far the 3-4 times we've stopped in this location everyone has been friendly and provided great customer service. read more

I called asking for the curry one, the sales associate said they don't have it but advised me to order it at the store. So I drove 25 min to the store just to be told they cant order it because they don't have it. Its up setting because the sale associate assured me that they can order it and that I should go there in person so I can see which color way I want. Worst experience! read more

I needed a rain jacket for a football game at Qualcomm stadium. Other stores were sold out of them, but I found two here. Both were on clearance! And they let me use a recently expired coupon. There were long lines (four days before Christmas) but our cashier was friendly. Several customers in line were trading coupons. Ha. read more

I tried to buy running shoes and I asked one of the employees (I believe his name was Ken) to check in the back for a size. He was extremely short with me and it felt like I was inconveniencing him. He came back out of the back calling my shoe name that I asked about, did not wait for a response, and then went back to the stock room. After waiting 10 minutes, not seeing another worker, I left. I will never come back to this store again. read more

This place is a joke. Nothing for women's soccer cleats. All catered to men's and youth. Wake up Dick's Sporting Goods! And consider catering to women's soccer! And they have a very small selection for softball and basketball! Horrible! read more

Girl answered the phone, I asked if they had a specific player's jersey in stock. She immediately said "no, sorry, we don't have that in stock" I asked her "really? you don't have any in stock?" She responded impatiently "I just told you, we don't have any in stock" I asked if she could repeat the name of the player I asked about She said "actually, I didn't hear you, could you repeat it" So I asked why she told me they don't have any in stock when she didn't even know which player I was talking about. Couldn't she have just asked me to repeat the name? It would take a total of about 3 seconds. She grunted and hung up on me. I called back, she did the "pick up and hang up" routine 3 times. Blocking me from being able to talk to the manager, or ever spending a single dollar at Dick's Sporting Goods ever again. To Dick's Sporting Goods management - your employees fit your name. read more

All Dick's are the same (that's what she said) but no, seriously, they are. There's nothing unique about this location, with the possible exception of the 2014 World Cup merch. This store loses a star right off the bat for the loser "clean air vehicle" parking spots near the entrance. Each spot had a ridiculous car in it - and none of them were any kind of clean. This lack of respect for Dick's, I find, is completely warranted. Another issue is the high price common to all locations. But in this store, it's not that there's a shortage of discounts - the prob is there's a size shortage. From what I saw, it was tough to find something that was smaller than a XXL. So, pretty much, if you're going to specialize in discount shirts for fat guys, just rename the store "Can't See Our Dick's." read more

When I called to ask about free weights, I had the most cordial reception from the person who answered the phone, as well as the person in the gym equipment department. In person, the staff was also incredibly helpful and professional. They didn't have the specific weight I needed, but offered to order it online for me and have it delivered. Overall was overall very impressed by their demeanor, especially compared to other major retailers in town. read more

Ive had a few experiences with a bad piece of equipment i bought. I had an EZ-up from here that was expensive but low quality and kept ripping and bending at the frame joints. I took it back and the exchanged it no questions asked. The new one was also doing the same shit, but i lost my reciept. An employee there was more than helpful and gave me a new one and hooked me up with a free full coverage plan because of the drama. The staff has always been helpful and friendly. read more

Love the new, clean location. However, the service was lacking. It was hard to find people to ask questions, and once asked the workers were busier talking amongst themselves. Most other sporting goods employees take you to what you're looking for AND help you find exactly what you're looking for. read more

Nothing has a price on it and when you find out how much it is holy crap it's overpriced go to Big 5 better service better prices

I like this store. It has plenty of parking, a huge selection of goods for every sport, and it's well organized. Not sure why it currently has only a 3.5 star rating. I don't think there is a better sporting goods store in San Diego. read more

It's a huge place and not many staff, but the one person I needed to meet was working there and overwhelmed me with helpfulness. The cashier, on the other hand, was badly undertrained. Thankfully another experienced staffer was there to take command. read more

Bring your lawyer and a magnifying glass So I went to Dicks over the weekend and saw a sale "But one get one free ALL clearance fishing line" the sign was sitting directly above the line that I bought and it was on clearance with a red tag and everything. I get my receipts emailed to me. I looked at the receipt and I was charged for both. So I print out the receipt and go in there, and they say that it was only for products whose sku ended in a 7. I go back to the display and I still read it as ALL because, silly me it says the word ALL. So I get an associate and they point out some micro text at the bottom which I still could not read even after the associate removed the sign from the display, I mean the type was even smaller than that of medical disclaimers. And yes the sign was still directly above the string I bought. SO dicks basically told me to go F myself so here I am. I consider myself lucky to find out about how sneaky they try to be on such a small item don't trust any sale or other promotion they have some type that while it may be too small to read they enforce it just the same. Guess its back to Big 5. They may be unorganized but they have never been shady. read more

I came here specifically to buy a pair of shoes, but the way they organize their shoe department is so demented that I just left.

Bad customer service. I was trying to try on some sunglasses and the cashier didn't wanna help me. There was no line at all and she said if I wanted help I have to get in line. THERE WAS NO ONE IN LINE.... Who gets in line to try on something they don't know if they're gonna purchase or not?!? I will never shop here! read more

I went there before the CV epidemic hit and they closed stores temporarily. I was looking for a particular set of women golf clubs. No help to be found in that department. When I finally did find someone in another dept., they pointed to the area where I should go. Staff seems very unhappy and unwilling to help customers out...they must make minimum wage with minimum hours. Not the way to treat your staff if you want professional and good customer service from them. I also checked out the prices on their clothing and merchandise and found everything to be way overpriced. Almost $30 for a simple t shirt...$27. I try to support local stores, but I won't be supporting or going to Dicks anymore. Prices are full retail and then some. They do match prices, but such a huge corporation should already have the lowest price. I also had a friend that bought an extended warranty on an mt bike from them, only to find that they made it very difficult and a big hassle before they would honor it. Don't purchase extended warranties without knowing exactly what they will honor. read more

Alex was very knowledgeable and helpful in advising me on purchases in the soccer dept. Working with him makes Dick's a 5-star review. He is definitely an asset to the store! I have to knock one star off, though, just because sometimes when I'm in there, it is hard to find someone available that is knowledgeable about what I'm looking for (same as most stores, most of the time). read more

This store was clean, large, nice service. Lots of spirts clothes options. Which is what we came for.

They have everything in here and it's easy to find because the store is super organized. The employees were very helpful and friendly. There was a huge clearance section and they carry XXL my huge boobs are welcomed here. Sheds fake tear. I live in nyc and this level of service and organization at a sports store is unheard of ... then again we don't have dicks.. I have to drive to Nj just to go to dicks ...and the service there is horrible .. read more

Went in the store because ordering online on their website became frustrating when the coupons they offer fir signing up for their text or email literally don't work when ordering ANY major brand!! And the go into a store that doesn't staff enough knowledgeable people and it's basically self serve. Store was empty... The guy who finally wandered out was sloppily dressed, only brought out one option and told my kid to put the display shoe away for him. Also said he could put us in front of a computer to find something if we wanted . Definitely a reason why amazon shopping is more satisfying. Really wish to not support Dicks Anymore. read more

Great service , store is always organized and in good presentation! I prefer this location over Chula Vista , because they are much more helpful and seem to have more knowledge. read more

I can't even say bad service, there was no service. I waited 10 minutes for a fitting room and was finally helped by an employee that was on break. She found people with keys that didn't work for the fitting room and explained they just rekeyed them. I wanted to buy some sox but they're were no women's sox to be found except a couple at the end of a display and there was no one to ask. When I got to the register my item rang up the wrong price and she needed to call a manager. She explained how everyone was on lunch yet there were 3 employees discussing a $10 fishing license with someone. I almost gave up and left but after 10 min I was finally rung up. The fitting room was filthy too, trash all over the floor. I won't be shopping here again. Management/scheduling failure. read more

It's 93* I'm so cal and a huge store like Dick's doesn't sell any beach umbrellas or canopies/ tents? Plus I couldn't find help except at the cash counter. Of course read more

I was extremely disappointed at this sporting good store I wanted to spend a lot of money but unfortunately everything I looked at was out of stock meaning any large shirt that I wanted wasn't available. I was trying to get ready for a camping trip this weekend and they're camping section was sparse in clothing I even tried to buy a pair of hiking boots that of course didn't have my size, size 10. I was told at the register they could order online and have it to me in 8 to 10 days which what good does that do me. I hate to be a Debbie downer but I was just disappointed not to mention I had to track people down in opposite ends of the store to come help me in each department I was looking in. There is plenty to look at in this sporting good store but unfortunately they're camping section fell extremely short of my expectations keep in mind my expectation was a few shirts size large and a pair of hiking boots size 10. read more

DICK'S Sporting Goods - Sports Wear Near Me - San Diego, California

I've been shopping here for years but lately the past 2 years or so , this location has a horrible worker in the shoe department. Every time I come in which is weekly I get stuck with him being the only worker in the area. And he's so unpleasant, little jerky comments and he does something odd every time he brings out the shoes. He rips all the inside soles out of them before handing them to you. He has a ponytail and glasses. I don't know how he still has a job, he clearly doesn't enjoy it and makes my experience a true nightmare every time I encounter him. read more

As a new Lyft driver I wandered into Dicks a few days ago in search of pepper spray, you know, just in case! To save time I asked the young woman near the glass counter where I could locate such a thing. I'm so sad I didn't catch her name but I know she was management/ and or floor lead of sorts! She walked me back to where I would find the pepper spray. In addition she suggested possibly carrying a small knife. Good idea! We walked over to that section and were met by a gentleman named Cameron. They both gave me a ton of incite into small knives, what's legal etc. I didn't end up purchasing a knife that day, however I left the store with more knowledge of knives/ self defense than I did upon entering! Thanks to the team at Dicks, you're doing it right :)!! read more

I always choose to go to this location because the staff is always so friendly and helpful! Today Daniel helped me from literally carrying weights to ringing me out to carrying them to my Jeep! So helpful! Thanks so much! read more

I needed a pair of soccer cleats for a tournament I have coming up and Kelly was beyond helpful in helping me locate the cleats of my choice. Unfortunately, this location didn't have the cleats I needed but I'm still giving a 5 star because she went out of her way to call their Carmel Mountain location to put them on hold. She was very helpful in offering plenty of options and I really appreciated the help! I also want to point out that she did all of this within 20 minutes of the store closing time, it was very nice to have staff go above and beyond read more

Great Customer Service. I actually bought something online, had a problem with my product and I contacted them, they promptly responded me and gave me my money back. They definitely know how to satisfy their customers. Great job. read more

Great customer service ! I'm sorry I wish I could remember the gentleman's name but a few weeks back I went in looking for a callaway driver wrench tool for my driver. They did not actually sell them but the gentleman went above and beyond by finding me one he had in the back and giving it to me! I work in customer service and I understand how good customers can rub off on good employees. And if he sees this post I just want him to know he's greatly appreciated ! read more

Friendly staff, pointed us out to the merchandise we were looking for. A lot of choices in the boxing gear, especially gloves, and also plenty of brands to choose from read more

DICK'S Sporting Goods - Finally found a white pair of gloves, giving these pair a go after my pink ones broke on me. - Sports Wear Near Me - San Diego, California

Worst customer service ever. The cashier who was blonde I believe and seemed to be in his late 20s/early 30s was extremely rude. He asked if I wanted a bag and I said yes and he never gave me the bag. I asked for one and he acted like it was so hard to get one and acted as if I had never asked for one. Then when I was leaving he made a rude comment as I left I don't know why I shop her anymore. No one is helpful they just stare at you acting like you are going to steal and never ask if you need help. read more

I love shopping at Dick's but this store falls short of my expectations for a Dick's store. Maybe they are understaffed, poorly trained or low on hiring options but the service was poor. We asked for help multiple times and it felt as if we were inconveniencing anyone we asked. The positives are they have a good selection and the young lady working the register was polite and helpful. read more

One thing about me and a sporting goods store, I'm not there to browse. I was greeted at the door by a salesperson who took me directly to the item I was looking for. She further explained upgrades available without pressuring me, as well as offering alternatives. I felt comfortable asking questions and she had a wide knowledge base. She is my new go-to person for sports gear as I become more adventurous. read more

DICK'S Sporting Goods - Shoes on point - Sports Wear Near Me - San Diego, California

DICKS' are popping up all over town! And Oooh! I can see why. They have ALL the goods. It looks huge from the outside and then you walk in and it's even bigger than you ever imagined a DICK's could be. You will find anything and everything for your athletic and sporting needs. This location just opened it's doors a couple of months ago so it's very clean and well stocked. I say yes to DICK'S... and you should too. read more

I'm sorry but I have to tell about my last experience there. I like Dick's and I could probably spend about an hour or two wandering around looking at all the cool stuff. However, last time I was here the guy behind the counter in the gun section was very very rude. He was more interested in chatting it up with a looky loo who had no intention of buying anything than helping me with a purchase. I waited patiently for 10 minutes possibly more while he had a conversation with this guy. When another man who was also interested in buying something came up and asked me who he needed to ask to get some help I pointed to the Chatty Cathy behind the counter and explain how I had been waiting for 10 minutes with no aknowledgement. After this man and I both waited for a few minutes he interrupted their conversation and explained to the employee we were both interested in making a purchase. The employee had the nerve to say "Well you're going to have to wait a minute". And continue to finish this conversation with the man who had no intention of buying anything. I really wanted to give him a piece of my mind but I had already wasted enough time waiting for him to finish this conversation that I just wanted to leave. He unlock the item that I was interested in buying and I proceeded to the checkout counter. Most of the employees here are very friendly and helpful. But this man really needs to be re-trained in the customer service area. So annoying. Do not make a pregnant women stand for 10/15 minutes and then be rude. read more

Took my child here to purchase some golf balls, since Sport Chalet is gone. We had a Dick's Sporting Goods flyer coupon for $10 off $25 or more. Well, we picked out a box of TaylorMade that were $26.99, passing up other boxes because they lacked signage (prices). After waiting in a ridiculously non-moving line (finally, someone opened a third and then a fourth register), there was a nice young man who tried to ring our purchase and apply the coupon. Coupon wouldn't work. He asked the young woman next to him to help and she couldn't get it to work either. Then she tells me it's because of the brand; certain brands are not eligible for the coupons. I looked at her and told her that such a statement is not printed anywhere on the coupon. (Also, there's no signs anywhere in the store indicating certain items are not eligible for the coupons they mail out.) She actually argued with me that I was incorrect! I also asked if they would be having any good specials this weekend - neither of them were willing to say. I was so irritated with these dolts, we left the purchase at the counter and walked out. Don't be stupid; I work in retail, too. You can tell someone that you're not allowed to say what might be on special. You can also call a manager over and have them override a coupon. Guess what? My family is never shopping here again. I actually was so appalled by this situation that I had to log into Yelp to post this review. Don't believe me? See how long it's been since I last posted a review! ;) Bottom line - skip this place. You may get a good deal, but I'd wager you'll be more likely to have a frustrating experience. read more

Asked a sales associate to unlock a case. She said she would be right back. After waiting about 10 minutes. She never came back. Asked a couple others to help me. No one had the key but said they would find it. Then wandered off doing something else. I just ended up walking out. You wasted my whole lunch break, which would have been fine if I actually left with the product. Now I'm screwed for my trip to Hawaii tomorrow morning. Never felt so devalued as a customer. read more