Customer service is horrible here! They are willing to take my money but beyond that they are zero help. I will shop elsewhere.

Great selection, really sucky customer service and trying to get help, I asked for help on a specific item and got finger pointing to the corner, I wandered the store and found what I wanted. read more

Was looking for basket ball shoe for my daughter and was looking close to closing times on a Sunday. I came across dick's sporting goods and called the store. I believe the gentleman named Robert answered my phone. Super friendly and welcoming. So we went out there and my daughter picked out a shoe she liked. Everyone were so nice. Finally we bought the shoe and the lady at the cash register was super friendly and smiling at all times. We are one happy customers. Will be back to check out the whole store. read more

We went to look at bikes at Dick's sporting goods, and walked out with 3. Robert was very helpful, and patient in helping us pick out the right bikes for the family. Thank you Robert! Hardworking, and positive attitude. Thank you matthew for helping us at the register. read more

DICK'S Sporting Goods - Sports Wear Near Me - San Jose, California

Ordered a Giants jersey online for pickup in Sunnyvale. Drove 50 miles to find that it was not available. Difficult to obtain help line. Tried to arrange a mail order. They cut me off. Would not recommend using this mail order service! read more

We tried buying online from Dicks but they don't have anything in stock. We've called a few locations within a four drive (Fresno, etc) to try to buy items they had in the store. They wouldn't let us purchase and pick up so that we knew it was still there before the drive started and we wouldn't be upset if it was sold on our way. We went to the Blossom Hill location this morning when it opened. One of the sales associates was helping us look for a few items in the back stock. When we asked to speak to the manager to see if we could buy a floor model our whole experience changed. The manager wasn't willing to help his customers willing to buy in the store in front of him. He wouldn't let us buy the floor model because he said there could be missing parts so they can't sell it. He said there's a delivery of 3 coming on Thursday. Cool. We asked him if we could pay now and pick it up when it comes in. He said no, it will be put into the system to sell online at 7am. And if it's not sold online, we can buy if still available when they open. But we can't buy now because they don't have physically in the store. He wasn't budging or try to help us with any kind of customer service or to being friendly to lighten up the fact he can't sell to us, he was just rude. 5/22 9:30am read more

DICK'S Sporting Goods - Store front - Sports Wear Near Me - San Jose, California

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Terrible customer service, sold us a bad treadmill with a known recall then we reached out to them and they never granted any kind of exchange or compensation. Also we're extremely rude about the entire experience as well, never supporting them OR HORIZON treadmills ever again. read more

I've been in this DICKS on 3 separate occasions looking for gym shoes. And every time I try to ask an associate for a size I am either ignored or forgotten about. That department of the store seems the least busy so I never saw the reason for the lack of help. read more

I can't comment on most of the store other than they have a lot of merchandise, it's clean, and it's well lit. I came here to buy 9mm and 12 gauge ammo. Prices are about what you'd expect for in-person, obviously a smarter person would have bought online, in bulk. 1 stars is because you aren't getting anything you can't get at local gun stores, and this huge chain is also anti-2nd amendment. I'm a big supporter of local businesses, and given the ridiculous anti-Constitution laws in Sunnyvale, the local guys need all the help they can get. Please, if you're going to for any guns or ammo, try one of the local gun stores, maybe even see if they'll price match. It's worth a shot and Dick's doesn't really need the money. read more

Don't trust the product reviews from DSG. A month ago I submitted a review on its Gamma pickleball hopper, which broke within two weeks of purchase. Even after confirming my review with the store, the review has never been posted. Only a highly misleading yet glowing review is visible. read more

This store is AMAZING! Clean, tons of awesome stuff, great prices. Really look forward to coming to this store

Bad customer service.. went in to exchange an item that I had purchased just a week before. Since I didn't have the original receipt they offered me the lowest sale price which was $2 on a $30 shirt. All I needed was a different size and the manager wouldn't even let me do that. Now I'm stuck with a shirt that doesn't fit. I won't be shopping at dicks anytime soon. read more

This would be a one star review if it wasn't for Zach... Saw online that they had a punching bag set/stand that I wanted available in store. It said I could order online and have it ready to pickup within an hour at this specific location. But we live a few minutes away and wanted to pay cash so it made more sense to just go in and get it. First employee we saw was Christina V. She wouldn't even tell us where boxing equipment might be and told us we had to ask her coworker (some blond lady that wasn't wearing her name tag) if there were any punching bags available. So we wait until she's done talking with a customer and she says "no! No punching bags. We don't have any at all." And walks off. I turn back to Christina and show her how on their website it clearly shows that it is available and is there anyone else who can verify they really don't have it. She says I have to actually try to place the order and sometimes at the end it says that's it's not really available. Lame. But I go along and get all the way to about to put in payment info and it's still saying I can pick up there within an hour. Finally we found Zach. He was super helpful. I didn't even have to show him the website. As soon as I started to describe it he knew exactly what I was talking about and said he was pretty sure they did have it in stock. He ran back and got it for us. Then he helped with a few other things we were looking for or had spotted and had questions about. He was very knowledgeable and if he didn't know an answer right away (prices were the only thing he didn't seem to have memorized) he happily found out what we needed to know. On the way out I called the blond out on how rude she was (my sister had been looking for other things and said she was rude and dismissive towards her and another man who wasn't with our group). She back tracked and tried to tell me that she didn't say they didn't have any, she was just still loading things up for her other customer and would have looked for me. I called BS and reminded her that was NOT what she said, she didn't say she would be with me next. She flat out lied and said she knew they didn't have the item I was looking for. I guess they must not work on commission. Which is too bad for Zach, because we ended up buying more than what we came in for thanks to him. So if you shop here, don't bother asking Christina or the middle aged blond woman for anything. Just find Zach. He'll even kindly help you load your car after you check out. read more

Sales man say :the printing machine is broken,so no fish Permit can be print out ! Such a big company and the management team needs to fix these kind of problems before you open the doors for business I hope the management teams can see my complaints! Thanks for your attention read more

I went to dicks sporting goods for assistance with a bicycle I bought online. Robert at the bike center helped assemble my bike and gave me a Lot of helpful hints. I learned a lot about bike care and maintenance. He he is passionate and knowledgeable about his knowledge base. I was lucky he was available. I will be using dicks as my go to sports shop from now on! read more

Came in looking for a hike for my cousins. They had a good selection and the associate Robert who helped us was very helpful in letting us find out what was a good size bike and also teaching us some basic bike maintenance tips. He also helped load it into our car which was great. read more

Robert is awesome - he helped me buy a brand new bike, fixed it up, and loaded it. it was ready to ride immediately. this guy has a college degree's worth of bicycle knowledge. really great experience!! read more

Came to buy my daughters new Bike and Robert was truly amazing. Excellent customer service. We will definitely be back to purchase our future bikes here. read more

Tried to try out some golf clubs but the golf clerk was incredibly rude and off-putting. They are expensive clubs $1000~ and the clerk asked a few times rudely "are you gonna buy it or what". No. I will not drop a grand without trying them. Furthermore, when I went to try the clubs, he did not set up any of the equipment properly so I was basically hitting into a wall. POINTLESS TO TRY OUT CLUBS HITTING INTO A WALL. Then immediately left saying "I have other stuff to do" while implying that I would not be buying the clubs. All in all a terrible place for any golfer looking for any equipment. I will definitely not be coming back here, whether to buy clubs or any other sporting equipment. read more

I don't like giving 1-star reviews because maybe someone was having a bad day or something, but this one I felt was well deserved. I called in to check stock on a product. What I thought would be a simple phone call that took a few minutes at the most actually took me more than 25 minutes. I was told, "Hold on. I'll transfer you to that department." I spent 20 minutes listening to the phone ring and then getting placed back on hold. Then, I called back to speak with someone, and again I was told (this time a lot nicer), "please hold while I transfer you to that department." I explained that I was just on hold for several minutes, but of course, I was placed on hold and waited for another few minutes before I gave up on the phone. When I showed up to the store to check the product myself, I found employees standing around, joking with each other, and sure enough...the phone was ringing. I walked out and drove to Milpitas instead. The reviews are right, the service at this location is horrible, particularly tonight. read more

With less then 24hrs of buying a shirt for $50 dollars dropped to $14 dollars without the receipt. We had to drive all the way home and get the receipt to return the item at the full prize. Waste of time and horrible customer experience. read more

Rob really helped me pick out the right bike. Super nice and personable guy, I highly recommend you ask for Rob if you're looking to buy a new bike. He answered all my questions and explained a bunch of stuff I didn't even know to ask. Five stars! read more

We went here to get the baseball gears for my son. The place was kind of empty and merchandises were not fully stocks. Tried to get the new USA bat but the choices were so limited. The staff somewhat wasn't friendly. We stood there for over 25 minutes looking at different bats; the employees went back and forth but didn't even approach us to see if we need assistance with anything. I prefer the one in Gilroy (a little far from home but we got what we need before) and probably will not return to this location. read more

DICK'S Sporting Goods - Little model - Sports Wear Near Me - San Jose, California

Robert is amazing sales person in the bike shop! Explained everything there is to know about the bike and installed all the accessories I wanted. read more

DICK'S Sporting Goods - Sports Wear Near Me - San Jose, California

Great costumer service, I had to return some stuff that I never used and the Manager helped me right away to get this resolved. Thank you guys!! read more

This review is for the bike department and Robert. I have bought several GT bikes from here. They are all in very good quality and have great value. The service is especially standing out. Robert did the great service and patiently fine tuned our bike. Appreciated! read more

I've given this store a fair amount of chances, but like the other reviews... customer service here is horrible. Every time my husband and I would ask for help, we'd have to wonder the store to look for an employee. Or if we do come across an employee to help us, they'd magically disappear. I honestly don't mind going to any store and grabbing what I need on my own. However, if the item has to a sensor connected to the clothing rack... I can't do that on my own. Even the manager on duty didn't have the keys to remove the item. read more

Came in 1/25 place had a DJ. Parking lot was full. I asked wats going on ? Emmanuel Sanders was there signing autographs. I was like cool. Me, I was there to buy a bicycle helmet for my 8 year old descendant. Jose helped me out. I was really surprised how good his customer service was. Like it was so good and courteous the guy made my day. Don't really see that much these days especially from such a young dude. Thank you Jose. read more

I was looking for an E-Bike for a month or so now and couldn't exactly find one that I could afford until I came here for help. Robert gave us great service, very friendly, easy to talk to and knew exactly what he was talking about. Robert managed to put the E-bike together with no sweat and even taught us a few things about the E-bike. This is the first time I've written a 5 star review in a long time. The manager Kerstin was also a big help with getting us the best price! If you're ever looking for a bike or any supplies really, I recommend this place 101%! read more

DICK'S Sporting Goods - Robert and the E-bike I got - Sports Wear Near Me - San Jose, California

My son went there to buy some golf clubs , they are not cheap so he wanted to try , well he was treated with so much disrespect he end it up leaving , the "sales man" tried to accused him to be there just to hit some balls, and assume he wouldn't buy anything . HORRIBLE customer service ! . I went to talk to the manager in charge Miguel he was sweet and told me he was going to do something about it , but I will never come back . Ever. I really hope they treat every customer with respect and dignity . read more

They have earned top spot for providing the WORST customer service possible in the valley. DON'T WASTE your TIME coming here. Wanted to buy a hybrid bike and Dicks had few options so came to checkout the bikes. Stood by the bikes for 15-20 minutes and no one came around. There were two employees who were working in bikes section and both conversing but no interest in helping out a customer. When I asked them if they can help, one of the employee pointed to the other and only to see him sneak out. That meant waiting for another 10 minutes. Finally, someone came and asked which bike I wanted to buy. When I mentioned i had few questions and needed some help in finding right bike they showed no interest at all and mentioned, "My shift is over. Can you find someone else?" Then another employee came only to be told they dont know anything about bikes and I should research ONLINE. This marks my last visit to Dicks sporting goods. Good luck! read more

Dicks gives great customer service, they fixed my son's bike efficiently and in a cost effective manner, Robert and the manager Cole inspire outdoor recreation for everyone. read more

DICK'S Sporting Goods - Robert filling tire - Sports Wear Near Me - San Jose, California

Wow! That was some bad customer service!!! Me: Do you know if you have a north bay location? Cashier: Uh the phone number? I don't know. Me: I'm asking if you have any locations in Mill Valley, San Rafael etc. She asks a co-worker. They agree they only have the phone numbers and if I want the address I'd have to google it. WTF?!! I ask for a gift receipt. She hands me a regular one and says "here you go." Clothes jumbled on the counter. Didn't fold them up or offer me a bag. Now I get why retailers go out of business. This bullshit! read more

Went to Dick's to buy a bike for my daughter. Met Robert. He is a every nice guy. He explained every thing about the bike and taught us how to maintain it. He helped us picked a couple accessories and explained to us why he thought we should pick these instead of others. He adjusted the bike to the perfect condition and walked us to the cashier. I'm highly recommend buying a bike from him. read more

Went looking for a bike for my son and Robert was very helpful. He also spent time getting the bike set up. read more

DICK'S Sporting Goods - Robert finishing setting up the new bike. - Sports Wear Near Me - San Jose, California

At Dick's right now. Ordered a golf club set online to be picked up at the locak store. Went in the next day to find the clubs were used and the only set left. They said the Sunnyvale store had three I asked if they could send a set iver to this store and they they cannot do transfer and I could pick it up over there. No additional discount, no sorry or anything caring. Then I asked for a manager and he said the same thing, but offered to send it to my house. Still no additional discount or empathy. Now they are struggling to return it and order a new one. Terrible service. read more

My husband and I were there recently to pick up our son's bike that we ordered online for curbside pick up. When parked in one of the curbside pick up spots, one of three, we called and then was placed on hold to see if it was ready. While on hold, an employee came out to ask us if we needed help and we told him what we were on hold for. He was able to help us as well. We asked him if he wanted us to move and he replied in what I took as a curt, "That would be nice." We parked and were surprised that we were able to go inside despite social distancing orders. I waited at the front the store and when I saw the bike being wheeled out I asked the same person, "Is that my bike?" He replied with a less than professional tone, "I don't know? You're going to have to ask that guy!" This is the same guy who just checked to see if the bike was ready. What he should've done was say, "I'm not sure but let me go ahead and find out for you." It's not that hard. read more

This was my first experience since Sports Authority closed, I have always purchased my running shoes there in the past ( great selection and service before). I went there with the intention of purchasing new shoes, when I walked back to the shoe department no one came to help me, when someone came he was NOT helpful, I asked if they had a particular shoe in stock ( the display shoe was my size) he said they didn't have my size and walked away. I was so disappointed, I will never step foot in that store again. I proceeded to go to Road Runner Sports where I received a lot of help and great customer service. read more

I was in desperate need of a portable bbq and this was the only place that had them in stock. However the customer service was appalling. The box was significantly damaged. James offered excuses. When we asked for a different one, he brought Daniel who offered more excuses. When asked to trade Daniel told us to come back. As we all know covid has stretched our pockets. Its not that easy. I would advise doing business elsewhere read more

The Customer Service was terrible. Today was the first day opened since the Corona Virus has hit and my GF and I went in ready to spend some money. We had intentions on getting two Bikes and a basketball hoop. The Male working in the bike section had seen us and didn't help us, didn't acknowledge us. Didn't even say I'm busy give me a few minutes....nothing. Then the lady in the basketball area, I asked her for some help picking out a portable hoop for the house. Her advice...."just buy it online." Like what the heck kind of service is that? And then on the way out...I asked the man upfront where can I find some badminton stuff for my daughter. He says go to the back left, which is what I did and back left had pool and camping equipment. No badminton in site. It was pretty surreal. So I contacted customer service letting them know about everything and attached was their response to me. It's like Dicks doesn't value customers and doesn't care. I would never recommend this place. I'd rather take my business elsewhere. My Gf and I work 60+ hours a week as Healthcare workers, that last thing we wanted was bad customer service to add to our stresses read more

DICK'S Sporting Goods - Sports Wear Near Me - San Jose, California