I was buying some things and when I asked for help I was told by Janie not to touch the items. Lol well maybe Janie and all the employees should go home, close the doors and we can shop online. Very rude.... so I will not be returning here. Makes sense why they only have 2 stars. read more

This store is under staffed and the customer service is beyond unacceptable. However they are true to their brand, they don't know DICK about running shoes. Never shopping here again read more

This store is closing up in 8 days and is trying to sell everything. Right now everything is 40-80% off. We decided to stop off to see if they had some swim goggles that I promised my nieces. Sure enough, goggles were 60% off so I got them each 2 pairs. There were a few shoes I passed up because I had to tell myself that I did NOT need more shoes. But they were cheap! If you, or your kid, needs some cleats, they have a TON of Mizuno's just stacked up. read more

Went in today to purchase a pair of Nike's running shoes. Ryan W. From shoes department was very helpful and attentive. He brought me different sizes because I wasn't sure what exactly size I should get. ( I did research online about the Nike free 5.0 and people have different opinion about the shoes running on the exact size ) however, Ryan was very patient trying to help me as much as he could. He even went in the back room to check if they had the size I needed on the color I'v chosen. I really liked the store because I was well attended. Great experience! So....Guess where I will go when I need any sport goods? :) read more

This place has everything that you need from Football stuff to just sports attire. The employees are helpful when not busy inside;-) I been here many times durning the week or weekends and I never seen it crowded or have huge lines. When ordereing in store, just have basic knowledge in what your getting. I ordered baseball pants and the guy didnt know if certain pants fit smaller or bigger..He could have called the manufacture, but I guess it wasnt in his job discription;-& The only down fall i dont like is that the selection of running shoes are limited. But, there are plenty of soccer and baseball shoes... I come here for all my baseball needs. Some the prices on certain items are a little high and for those items It's best to go to Big 5, Sports Chalet, Walmart or Target. Shop around! read more

This Sporting good store is actually pretty impressive. The store is huge and is covered wall to wall in sporting goods. They have all sorts of fun stuff there. I went into the store looking for a couple of work out outfits and ended up with a lot more than that. I bought two pairs of vans, running shoes, a pea coat kinda jacket, and the work out outfits. The prices are little bit high, but they have every sporting goods you could ever need. read more

Dick's Sporting Goods - Upland: WORST CUSTOMER SERVICE EVER. I rarely feel motivated to write a negative review, but Wow - this place takes the cake. Went in to make an expensive specialty purchase for father's day. I was told the items were "in the volleyball section." I'm wearing a knee brace due to my ongoing injury. So I limp all the way across the warehouse store, only to discover the item I'm looking for isn't in the "volleyball section." Limp all the way back to the cashier "Sara" to further inquire. She says "there's TONS of them back there." SO seriously -- I LIMP all the way back to the section and cannot find the specialty item. Limp ALL THE WAY back to the register and AGAIN tell Sara these items are not there - I asked her to help me find it, and she rolls her eyes and says - "Well maybe I can find someone to help you." So then she tells me to meet some guy on the "floor" and he will help me find the items, but I can't find the guy.... Eventually, some guy finds me and walks me ALL THE WAY BACK to the area, and WHAT TO OUR SURPRISE??!!?? There are NONE of these items. Sooo, I limp back to the register, where I have now made Sara wait with all my other items, along with my sidekick & a baby with a stroller, and I ask Sara what she meant when she said there were "tons" of items back there. I asked her for a description of the word "tons" and what that meant to her, because clearly there are only 4 of them and none are what I was looking for. She rolled her eyes and told me that when she went back there, she saw a variety of them. Well - needless to say, I did not find that one item, but left the store making a purchase of over $200 of summer pool things, an expensive backpack and some shirts. Two days later, I returned the very expensive backpack. God needed some entertainment, so naturally - "Sara" was there to help me again!!! I asked for a cash refund and I was told by Sara it was their policy to credit the card used. I argued that it was a debit card (cash equivalent) done 3 days prior and the money was taken from my account. Again, I was told the policy, so since I was in no mood to argue, I "accepted" the policy and relented to having the credit put back to my card. Well GUESS WHAT???!!!! - Sara didn't credit my card, or at least, as of this date, there is no CREDIT. So, after calling my bank who advises they have NO control over when Dick's releases the funds, and then calling Dick's and being told on the store level by "Miriah" that it takes a couple of days to credit and they have NO CONTROL - I have determined that DICK'S SPORTING GOODS has the worst, most ineffective, unprofessional, lame, rude, loser, and low life staff and customer service EVER in the history of all customer service. Don't shop there unless you enjoy being treated rudely and purchasing over-priced crap. read more

Good luck getting help here. Went to get a baseball glove restrung. A service they advertise for all stores but only perform at a few. 20 minute job. Drop it off 3/25 with a projected pick up of 3-10 days. I chuckled at how long they gave themselves. Checked in 8 days later. Not done. Pointed out they had two more days. Called 3 days later. Day 11. On hold 10 minutes and had 3 different people answer the phone before reaching Conner. Conner explained the glove wasn't done. But they'd be glad to discount or make it free. But still no clue when it will be done. It's high school baseball season. March turns to April. Still no clue. So. No help answering phone. Doesn't deliver when promised. And when date passes? Has no idea when the work will be done. What a horrible operation. read more

Meh I am not really impressed with the shoe department. I have been here two or three times expecting a little bit of help and I just dont get it... I wont by from this store instead I will buy online read more

I went in for some advise on running shoes. I have never really liked running because my knees and back would always hurt, but I am at that point in my life were I am determined to be more fit. Dick's has a large selection of running shoes. The gentlemen that helped me was very knowledgable about all of the shoes and listened to all of my concerns. The shoes that he suggested work great for me and I am free of pain. Great place. If you are a newbie to running, walking or cross training definitely check out the shoe selection and get some great advise. read more

I waited over 20 minutes in the shoe department to get a nice new pair of running shoes. When the customer service specialist finally came over to help me they knew absolutely nothing about the products they were trying to sell and only tried to sell me the most expensive shoe because according to her they were the most popular. This place is an utter joke and I will never shop here again read more

Cashier had a bad attitude. Rude, he presented himself as entitlement. I should of read the ratings before I shopped there.

I had gone in and was intending to buy a hydro flask, they didn't have the size or color I wanted in store but they offered to order it online for me and shipped to my house. When it came in it was dented, scratched, and looked as if it had already been used!! When I called the store to tell them what happened they told me they were not responsible for what happens to the item once it has been shipped and there was nothing they could do! Hydro flasks are not cheap and I can not believe this is how they treat their customers! I will not ever be going back! Big 5 sporting goods is better anyways! read more

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Worst customer service ever or rather just nonexistent. I already purchase Bowflex 552's online for store pickup but wanted to check them out in the store. The 552's in the store were broken and after 20 minutes got tired trying to flag assistance. Then I cancelled the online order. I'm surprised this store is still in business. read more

Walked in at night coming from a game and wearing a high school shirt where my kids play for, I was greeted by a female employee with "we support the highlander's here"! Out of nowhere? I'm not sure if they were taught to say that to everyone that comes in wearing a different high school shirt? I don't think Dick's discriminate against other high schools? She's a horrible reorientation of the store. I guess if you or your family are not from upland, you're not welcome at upland Dick's. read more

Terrible customer service my son waited 30 minutes just for someone to help him steam his glove after paying 140$ for it they want your money but they don't want to help at all the chino one is a lot better customer service from my experience read more

My experience at this store was phenomenal, I must have come on a good day because there was a sale and many of the items were buy one and get another product of the same brand for 50% off, if it was equal or lesser than the original value. Apart from that the floor worker Hannah provided amazing service and helped me with all my requests, so much so I left a survey mentioning her great customer service. I also received $20 dollars Dicks cash and ten dollars off for completing the survey! I couldn't be happier with my purchase and experience. read more

This place is a joke, not only is it over priced but their sales are misleading. There was a rack of converse shoes with signs saying 40% off lowest ticketed price. I spent sometime looking for my size and style. I wait in line and finally get to the front. The lady rings them up full price and I say. Im sorry the sign said the converse are 40% off, she says oh no not these the box has a green dot and proceeds to point at a green dot on the box. At any rate I left the shoes and any desire to return to this joke of a sporting goods store along with them. read more

This is some of the worst customer service I have ever had. When I approached the cashier she said nothing and did not look me in the eye despite the fact I had greeted her. She never made eye contact or said a word throughout the transaction. After I paid she handed me the bag without saying thank you, looking at me, and she barely had the bag within my reach. Not coming back. read more

This has to be the WORST Dicks I've ever seen! Waited 20 minutes just to have someone open a fitting room and still nobody ever came. I will never shop here and give this store my $!!! My husband and I walked out. Don't waste your time or money on this store. Too bad, we were going to spend $ and buy a few things. read more

I like coming to Dick's for the workout equipment. I went a while ago and their weights were about $1 per pound. Recently they went up in price which is a bummer, but that's ok. The employees were helpful. Mostly just the cashier, who helped me with my Dick's membership card. I only really went in and out but I did not have a bad experience. I'll definitely come back when it's time to upgrade to heavier weights! read more

Giving the relacing service a bad review. I called to get a quote and was told it would be $12. Once I took the glove, the guy behind the counter told me the quote was incorrect and it would be $20. Since I did not have time to look for another place, I decided to have them do it. I then get a call that the glove was ready and it was going to be $30 plus lacing. I ended up paying $35 for the incorrect lace color and for a complete lacing when I only requested the web to be done. Very disappointed. read more

RACIST, RUDE AND LAZY! If I could give them a zero I would. Every time my family goes in there to shop we receive HORRIBLE customer service! Today takes the cake. My husband went in to purchase a bike tube for a long ride tomorrow. He walks into the bike section and looks around. There is also a female customer in that same section. The female customer walks up to an employee who was up on the ladder and asks a question. The employee quicks climbs down to help her. A few minutes later the employee came back and that's when my husband walked up to him to ask about the bike tubes. The employee cut my husband off and said look I can't help u we are doing inventory right now. So my husband told him well u sure did help that girl. The employee said fine and answered a few questions my husband had. After that he walked over to look a the bike shorts. Another employee walked up to my husband and said if u want to pay for that bike tube the register is over there. My husband said yes I'm aware of that thank you. The employee made it sound like my husband wanted to steal the merchandise! Wtf???? Finally my husband walked over to the register to pay. The guy at the cashier did not say one word to my husband as he approached the register. He was too busy chatting with a female employee and he was taking FOREVER to scan everything and was very rude. These people are horrible and straight racist. They are lazy and act like they are working for free. Obviously management doesn't keep their employees in line or their just oblivious to what's going on. My family will never come here again!!! read more

I'm sorry to say but Dick's has lost a customer for life. This location in particular has really sealed the deal for me. Let me first say that I've been to this location only several times this year, and each time has been a poor experience. I decided I needed a new pair of running shoes. I was ready and prepared to drop a good amount on a nice pair. Upwards to $200. When I get there I stand in the show area for about 20 minutes until I'm helped. It's 11:30 in the afternoon on a Thursday, no one else is shopping. I asked the associate if I could have a particular shoe in my size. She grabs the display shoe and walks over to the shoe shelves and looks for about 5 minutes. She returns and says, "I'm all out of those." Then stands there and waits for my reaction. I then say, "Well ok, thanks anyway."And I walk out the store. Keep in mind there was no other person in the entire store at this time. It was not busy at all. The associate did not bother to check other store locations to see if they had my shoe, or online, or asked if I was set on that shoe to possible get me to purchase another shoe. Nope, none of the above. Poor service, and lost sale. Another incident. I go in to purchase a gift for my wife. This particular product was not in store, but online had it. They order the product and I receive a confirmation email a few days later saying the package is sent. Fast forward several more days and I receive a package at my doorstep.... Completely wrong item. I take it back to the Upland location and they confirm that my invoice and order item was correct. It was, they just sent the wrong item. They apologize for the mixup and offer to take back the incorrect item and send me my correct item overnight shipping with no extra charge. I agree. They said you'll receive a confirmation email in 24hrs saying its on its way. After 24hrs and still not receiving a confirmation email, I call the Upland location and tell them my issue. The associate advised me that the order was not processed and they again apologized for the inconvenience. A second transaction was made and my item was again shipped to me over night without further charge. I finally received the package 3 days later. I'm very sad over the fact that this store is operated by lazy (although possibly very knowledgable athletic people) because I truly like this store (location, prices, and selection) but to go to a place only a handful of times in one year and receive such poor service over and over again, I have to draw the line. It's a bit of a drive for me to go to Sport's Chalet in Glendora, but they've always had the greatest service and knowledgable staff that I've encountered for over 15 years going there. Dick's needs to realize the poor service product coming out of this particular store and recognize that something needs to be addressed. read more

Rude employees that don't care if you are there.Much more interested in talking to each other and ignoring customer.This has happened a few times lately.I'm tired of this nonsense. I will do everything in my power not to shop here again unless it's an emergency and I need it immediately. I'm going shopping online so I don't have to deal with these idiots anymore. When DICKS closes the doors they will blame it on Amazon, but the truth is poor customer service. read more

Stopped by the golf shop. I was helped by an associate named Cal. He was very knowledgeable, good communicator and educator. I had a lot of questions, but he was patient and gave me a lot of good tips and many answers I couldn't find when I searched online. read more

Very disappointing!!! I bought 3 camping chairs from them few weeks ago, one of them got broken after one time of use. I sent my mom to replace the broken chair and they didn't want to replace it. Also they were very rude to her and took advantage of her not understanding them exactly because of her broken English. I use to go to this store and buy many things. Not anymore!!! read more

One of my all time favorite stores! Always have what I'm looking for & have a great selection of sporting goods. I mainly come for the running/workout clothes. Great selection of Nike, Adidas, Under Armour, etc. Also have a great selection of north face and other snow boarding company's. The only thing I would change about this store is better prices on their sale and clearance racks. Not always marked down that much. read more

I bought snowboard bindings from them, used them once and my foot kept popping out of the binding. Long story short, the manager would not return the broken item he sold me. He was extremely rude and acted as if I was trying to scam him... I was offened and will never buy anything from Dicks Sporting Goods again. read more

I'm not sure about you, but I definitely prefer chicks over dicks. That's what she said. But seriously, what use to be a great sporting goods store (Chick's,) has been replaced by another sport chalet type store (Dick's). The staff is nowhere near as helpful as before, and their casual apparel inventory has been slimmed down dramatically. I use to do most of my clothes shopping here. Looks like I'm forced to become a mallrat. read more

Terrible, awful, and rude service. I had to return a couple of items. I waited in a long line with only 2 cashiers helping Dick's "Guests". No greeting, no smile, no apologies for the long wait. I returned one item that was mailed to me, scanned my debit card so it can be refunded to my account. The other item that was mailed was not on the shipping receipt. The cashier said, "I can give you store credit for the lowest price of the item." They failed to send me a shipping invoice so I can return and have my account credited. Every other store will let you show the email confirmation or let you slide your card to show recent purchases. Dicks is a huge store. I couldn't believe they couldn't do that. I was shocked at the dismissal I received from the girl. I will not buy anything further from this store. I would rather shop online or go to Big 5. It was better when it was Chick's. read more

At first I loved this store. My favorite employee recently got fired. After he left it all went to shit. Everyone else is rude and only helps people who they want to. I complained to the manager. Who didn't do anything. Said that if he sees it, he will do something. But until then nothing he can do. Worst place! Do not go there. read more

They don't do military discounts anymore and I said oh such a shame and the gentleman said yes the company doesn't care about our military anymore. Like wow sir why would you say that. The customer service is just awful. read more

All previous reviewers got it spot on. Took a stroll through the place while I waited for a sales appointment. Staff seem uninterested and no one says hi. Very lackluster feel compared to the energy of sport chalet or REI. read more

Huge sporting goods store, but way, way, way overpriced. Half of their stock isn't even what I'd classify as "sporting goods," it's more like trendy fashion apparel (think Roxy, Quicksilver, Hurley... all the things you'll find at normal department stores). read more

Would never patronize this store again. Why one star? There were hardly any people in the store and it took 15 minutes until a salesperson greeted me. I asked where the pedometers where and he just shrugged and said he didn't know what a pedometer was and looked at me. I asked him if perhaps he could locate someone else who did. Guess what...there was a rack of pedometers behind him. Another guy wandered up and pointed out the pedometers and started to wandered off. I asked him if he had any that were watches and he took me to a display cabinet and left me there. He did not offer to bring someone for help. After waiting for another 10 minutes peering down at the glass I left. What a disappointment. Perhaps they don't want any business. I left as I was more than happy to spend my hard earned money somewhere else. Boo as far as customer service. It does not exist here AT ALL. read more

There dicks at Dick's. Customer service is horrible here. If what you are looking for is out of their view, it's incomprehensible to them. Don't waist your time. There are other places that are friendly and knowledgeable. read more

All I have to say is "WOW" thank you tall skinny Asian guy named Cal. I walked into the golf section not knowing what the hell I was supposed to buy for my spontaneous trip to Vegas with friends to go golfing. And he totally matched me up with exactly everything I needed. Cal was very respectful and patient with me and kept answering all my stupid questions and he really put in a lot of effort into helping me out. But anyways. You go Cal! You're doing a fantastic job! read more

I wanted to say thank you to Steve in the store he was able to look in the back for a product I needed for tomorrow and he found it for me thank you read more

The service In the shoe department here is just horrid. This is the third time I've been here and it gets worse each time. Third times a charm. They've lost my business. read more