I've been going to this location now for 3 years! I go for…read moremy annual mammogram. Crystal, who works in Mammography, is always kind and very professional! The front desk ladies are always helpful and knowledgeable and greeting you with a smile I will continue to patronize this location and recommend it to my friends! GREAT JOB AJ location

Was referred here by my primary care physician so I could have xrays done on both of my wrists. The…read moreladies at the check in desk were very kind, helpful, & caring, as was the xray tech. The lobby is very clean & inviting. I recommend this location for your xray & other medical needs.

As for front desk receptionist, no star rating. I went to the SimonMed in Apache Junction Az. My…read moreappointment was at 8:15 a.m The receptionist in the front desk, I forget her name. Hispanic, she's in her 50's, I'm sure everyone knows whom I'm talking about. As soon as I walk in, she's snapping at everyone. Give me your name, stand here, sign this, not pleasant. I did tell her she is being very rude. She said she was the only one there at that time. I can understand that it can be a challenge, but no excuse for being rude. If this woman can't handle her job, then she needs to get a new job. The technicians were great It's just unfortunate that a person's first interaction was that receptionist. The five star rating is for the technician, not the front desk.

Avoid them! Their billing department is terrible and their customer service at the facility wasn't…read moregood either. Do not make the same mistake I made, trust the reviews and go anywhere but SimonMed! They charged me before services were provided even though I told them my insurance would cover 100% (I verified this in with my insurance before appointment). I was told they (SimonMed billing) had contacted my insurance and the amount being charged was my co-pay since my deductible had not been met. I verified with the receptionist how the refund process worked since I know my insurance is going to cover the entire bill and was told it would automatically be refunded once they received the explanation of benefits/payment from insurance. I put the amount on my Care Credit, against my better judgment because I needed the test done. Fast forward a month, I received the explanation of benefits from my insurance a few days prior and they covered 100% of the bill (FYI they charged me way more than they even billed my insurance) so I called SimonMed billing to check the status of my refund. They said they had not received anything and that once they do it will automatically be refunded. I waited two weeks then called again. This time I was told by a SimonMed billing representative that they processed the refund on their end but I would need to contact Care Credit and have them authorize the refund before it could be issued. I was provided a number, when I called that number it was out of service. So, I contacted the number on my credit card. The Care Credit representative said that was inaccurate and something she had never heard of in her many years of experience. I was advised by Care Credit to file a dispute and provide all documentation from insurance stated it was paid and I owed nothing. Before I could even submit documentation, I got an email the next business day from Care Credit stating the issue has been resolved.

I thought that this place cared but clearly they do not. I waited a week for something to come…read moreback. They never communicated with me during that week. Oh they also said I'm going in for a surgery? Yeah no surgery that I know of. So I am cutting ties with this place due to their lack of care and communication. 300 dollars to be sedated for 20 ish minutes. Just done. To clarify I was getting injections at this place and last year it was reasonable at 200 dollars. I know insurance changes etc. But 300 dollars for 20 minutes of sedation just seems extreme. Also, they did not even seem to care about withdrawals. I honestly thought this place cared about me and my health but with their lack of communication and setting me up for surgeries that I wasn't even privy to just sounds bad in my head.

I was in an accident last October, Finally I was introduced to Saguaro Pain Clinic. My spine was…read moreinjured. I can say going from a 10 - 7 and now nothing. I recommend giving them a visit

Not sure these reviews are useful. I mean getting imaging is not a pleasant process at any…read moretime!!!! Anyway, went in for MRI with appointment and referral from my Ortho. Glad I had an appointment. This is a very popular "walk-in" location and they've got a large waiting room with more chairs strung out down the hallway. Given how long the average imaging appt lasts, you could be waiting for a really long time. I was called back for prep a few minutes before my scheduled appt. Def get there early. You've got to completely disrobe and change into their goofy stuff that includes one of those smocks that ties in the back. Such a stupid design, because no one can tie that thing up in back . They have a couple lockers to put your personal stuff in, then you sit and wait outside changing rooms before they come get you and walk you to another area just outside MRI room where you wait again. It's a well run conveyor belt. Lady in front of me came out and in I went. Kudos to the techs and MRI operator for helping me get comfortable on the table. Not an easy feat given my height and shoulder width. Fortunately whole process inside the tube only took about 15 minutes. Next patient was cued up as I left to get redressed. The quality of care was as good as you could expect for this kinda place. I had a tech and a newbie learning the ropes shepherding from area to area.

Recently had an MRI scan here, the two ladies who helped me in the mri room were really sweet and…read morehelpful. The front desk ladies were also really nice. Wait time wasn't very long with an appointment, we were on schedule.

Francisco is amazing he was my X-ray tech '…read more Professional and fast ! If you need imaging done this is the place to go ! He made sure he got all the scans he needed and the quality was on point ! So happy with everyting the staff that in took me to the staff that said goodbye everyone was friendly and professional! Thank you

Caution: If you use this facility, you will be billed. Keep a record of your payment in case they…read moredouble bill you. I used their service in February, was billed in March and immediately wrote a check, which cleared my bank on March 30. By SECOND invoice, dated April 29, I was billed for the same services. No one answers (or returns calls) at the number listed on the invoice. I have called them three times. I also called the vendor who wanted me to send e-mail proof that I had paid. I am unable to do that so she said she would contact their billing office.

I was referred to this facility by my oncologist, Dr. Lindsey Willmott after she & her team…read morediscovered what looked like a lesion on my right breast. I arrived with the orders from Dr. Willmott. I was greeted & taken care of by one of the office staff right away. Very friendly office staff here. Erin & Brittany were the techs who took care of me & did my mammogram work. They are super nice, very caring & compassionate, & quite helpful. Because of my referral, I was seen as a priority patient. I recommend this office for any woman who is in need for a mammogram.

I can safely say I have never left a medical imaging facility and rushed to write a Yelp review…read moreafter. I was so, incredibly impressed by this entire experience. An appointment I was not looking forward to, turned out to be a pleasant surprise. Everyone who I encountered here was incredibly kind and helpful. I did not have to wait long at all. Everything was remarkably clean. The Place itself looked like a spa or a restaurant. It was a beautiful and seemed brand new. If I ever need to go for another scan, this would be my place! The place is so sterile. It smells like Band-Aids. Also, I got my results within hours. The whole experience was amazing.

Queen Creek location is always great! The people make it special. Always kind and friendlyread more

It was clean and they were quick in attending me promptly. It was a bit further but they had an…read moreopen MRI machine which was for me, a lifesaver.

I don't mind waiting at an urgent care, i understand how they work. My son and i waited an hour to…read morebe seen by the only provider after being told upon arrival there was only one patient ahead of us. As my son is removing his shirt, one of the office staff comes and tells him to go look at a different patient before he's even examined my kid, "just to see something, he'll be right back," she said. Oh hell no! Unless someone's heart stopped beating you can damned well finish with one patient first. OMG, he just told my minor child that he can take two extra strength Tylenol every four hours. That's too much Tylenol. That was after ignoring the fact that I'd noted on the forms that my son can't take NSAIDs and trying to tell him to take ibuprofen. There was more but my head is absolutely spinning, I've never seen so many minor medical errors. I will take the order for the spinal X-ray elsewhere and will never come here again.

I made an appointment online for 8:30am and they couldn't take me back to a room until 9:45am. On…read moretop of this, they stuck me in a room and the doctor didn't come by until 10:45am. I will never come to this urgent care again. They have zero sense of urgency even with a room full of people. The nurses were laughing and talking at the desk as I had been waiting an hour in the room just for a doctor to come by. The front desk woman was arguing with one of the nurses in the back and it was incredibly unprofessional. DO NOT come here!! 2.5 hour wait for a 5 minute visit

Scam artists, they billed my insurance and charged me on a Thursday to not send my antibiotic…read moreprescription to the pharmacy, then aren't open until Monday. How is this acceptable?

We really like Dr. Heavens. He really cares and takes the time to make sure all concerns are…read moreaddressed. The staff is super great too. They're so friendly and helpful. It's nice to get care from people who are so personable.

Came here on my doctor's orders to have bloodwork done. Very friendly & good quality care. My…read moreoverall office experience went well & I was in & out in minutes!

Their check in stand was down and appointments were not working. You had to check in as a walk in…read moreonly. This place needs more organization when things don't work properly.