From the first interview visit very few things the various nurses have said my mother could expect…read morehave occurred. From the ordering of medications, responses to problems with the assurance they will be corrected, to there being no record of orders these different nurses have said they were putting in to the computer. As a family we had two requests. 1. We do not want our loved one to be in pain, 2. the few requests she (the patient) may have would be received and acknowledged with responses to resolve all issues as expeditiously as possible. Most all employees who have been in contact with our mother have been very nice. That said, being nice is great but actually doing what has been promised means more than anything else. She has not found this experience to be helpful and/or reassuring.

I am so happy to have made the right decision by choosing Vitas Healthcare,…read more many thanks to our nurse, ERNRIQUE HENRÍQUEZ MUNOS for all the support he gave us in such difficult times. He is a very kind, understanding, patient person, and he always has a lot of tact when saying things and is very clear with what he says. He is a very professional person and for me he was a light in the middle of the darkness because he knows how to say the correct words for things that I did not understand. I am very grateful to him and he always keeps in mind the word of God in everything he says and that is very comforting Also, the office staff is very kind and always answers at any time and schedule.

Holding Hands Hospice was definitely the right choice for us as we sought care for our 99 yr old…read moreaunt. From the management to the attendants, each one provided loving care. They knew what was needed to aide in the comfort of our aunt and jumped quickly to provide everything that was needed from equipment, to transportation, sound advice and the loving- hands on care. I can't say enough about the level of care they exhibited. I highly recommend Holding Hands. Aqua and his team were/are the best.

I would give Holding Hands Hospice 10+ stars if that was possible. I found them through Yelp &…read moreGoogle reviews when I was looking to change from a hospice group that was part of a large hospice organization, to one that could accommodate some special requests that we had. Holding Hands Hospice (HHH) is a boutique hospice group owned by a lovely, dedicated gentleman named Aqua Umoren. During the 12+ years they have been in business, he has built a team of amazing, dedicated individuals, the majority of whom have been with him for 5+ years. To me that speaks volumes, considering this is such a difficult industry to work in, with a lot of turnover. Our mother lives at The Preston of the Park Cities, an upscale assisted living facility where she is well cared for, however she is at the point in her long life whereby we needed the extra support hospice offers, which is provided through Medicare, at no additional cost. Mary, an RN is mom's case manager from HHH. Both she and Aqua made it a point of coming over and meeting me when I was in town a couple of weeks back since I live out of state. Prior to that I only knew their voices over the phone along with contact via text messages. They both are such genuine, personable individuals who love what they do, and have loads of compassion for those they are caring for. They matched my mother with an amazing woman named Lawana who assist mom Monday through Friday mornings, showering her & getting her ready for the day. Lawana arrives during the timeframe my mother requested, which is not an easy thing to. Lawana goes above and beyond, keeping our mother company after she has tended to her morning needs. They talk, and even go down to have coffee together. Aqua understood right away how impactful this type of high touch care was to our mother's well being, and rearranged Lawana's schedule to make this level of care possible. Aqua and Mary consistently keep me up-to-date on how mom is doing and any changes that are taking place. According to the Director of Resident Care at The Preston, HHH has had the best communication with her and her staff of any hospice group they have worked with. I just don't see how any other hospice organization can measure up to what HHH provides. They are truly the best of the best.

This is a beautiful facility with kind volunteers and employees. I came here today for a memorial…read moreservice for a friend's mother. She spent her last time on earth here in hospice care. She was well cared for by compassionate staff that provided dignity. It was also a very fitting place for them to hold her service. Review #2141

My sister spent her final days at Faith Presbyterian. We could not have asked for a more capable…read moreand compassionate care team. The facility is beautiful, clean and peaceful. I'm so grateful that my sister was kept comfortable and peaceful in her final days. And the care team also took care of us, the family. I don't have one negative thing to say about the care that was given to not only my sister but to our family. Thank you , Faith Presbyterian from an eternally grateful sister.

N.aide XOCHITL,CONSISTENTLY goes the extra mile to ensure my husband feel comfortable and…read moresupported. She is always on time ,good communication with patient's family. She has excellent nurse aide skill, She deserves a recognition.

Could not have asked for more. Professional. On time. Caring. Great service. Could not have done…read morethis at home without the nurses that came to the house.

Located on the 7th floor of Presby's main hospital building, Seasons Hospice was an easy transfer…read morefrom a regular hospital room for someone not expected to live very long: my dad. He spent a week in the hospital and 3 days in hospice before he passed. This small, 15-bed unit with large windows was exactly what we needed. Several extra folding chairs were provided when family came to visit. A recliner or stuffed chair was in every room. Each room had a large private bathroom. There were 2 nurses (RNs) on duty and only 1 other patient on the floor while my dad was there. So, basically, he had his own private nurse for his brief stay! Although I worked mostly with Brandon, all the nurses were kind, compassionate, attentive, informative, respectful to my comatose father, talking to him often about what they were doing. I really like that. The family was also notified immediately of any meaningful change in his breathing status. His passing was very peaceful, like a slipping away. All in all, it was a very positive experience, and I recommend the hospice at Presby for any shorter-term hospice need.

I have written a prior review, but wanted to do an update…read more Season's Hospice, now AccentCare, has a signature program. They advertise, or used to, that they will make a stuffed bear out of the clothing of your loved one. After the sub-standard, or non-existent at times, care my dear husband received, a staff member did come and pick up some of his clothing, his treasured cashmere jacket and a pair of his bluejeans. Time passed. And passed. I called to inquire about the status of my bear. I did receive a call back. Allegedly, EVERYONE CONNECTED with my husband's clothing has died! The volunteer who picked up his clothing and the bear maker. His clothing has disappeared. No offer of restitution has been made. I've been brushed off. I am so seriously angry with this Bozo outfit. They have a name change, but the product is the same. Excuses after excuses. Avoid at all costs.

I am very upset with the hospital beds they provide. They are old spring 60's 70's bed. It kills my…read morehusbank and all they want to do is try and fix the springs and if that don't work bring another spring bed? I don;t understand why they can't get better for patients.

The Gentleman,Malaki, who helped with the enrollment when we chose Threw Oaks as my mom's…read moreprovider was polite and handled the paperwork efficiently. He stopped there and do not follow through with any additional assistance promised once the paperwork was done. Weekend Nurse Melissa was the highlight of Three Oaks. She has been helpful, informative and supportive. Today the weekday nurse came by at noon and advised nursing home staff that my mom would pass within 24 hours. She did not inform me of that prognosis. I only found out because I was concerned watching my mom so I called the hotline. The nurse called me back and told me I was right to be concerned. Do not expect anything to change. They will keep giving her pain meds every two hours. I am now sitting here 6 hours later alone, with my mom at death's door with zero support from Three Oaks. To my knowledge they have no intention of sending anyone up here to assist with her final hours. I have seen hospice workers many times in the past and they have all been phenomenal. In this case, I cannot say that because there are no workers to be found for me to comment on. I am with my mom and I will be with her to the end as she was with me when she brought me into this world.

Angel Hands took care of my father for 2 years as he declined with alzheimer's and dementia. We…read morereceived compassionate quality care from this team. Tiffany our CNA was literally an ANGEL sent to our doorstep. Tiffany always went above and beyond without being asked and was the most respectful, loving and professional helper we could have ever asked for. Meagan our nurse, was always so supportive, professional, patient and kind. She always kept us in the loop and listened to our concerns. Chaplain Rick was there to the end and we felt so blessed for the support he offered my father and our family. Our family would have been lost without this service and these people. Eternally grateful Angel Hands. Thank you.

From the owner: At Angel Hands Hospice and Palliative Care, we understand the importance of comfort, dignity, and…read morefamily. Our dedicated team provides compassionate care, focusing on enhancing the quality of life for your loved one. We’re here to offer support, guidance, and peace of mind during this difficult time.

Vitas Healthcare - Dallas Office. To Joel Wherley, new CEO…read moreof VITAS Healthcare: You've taken leadership at a time when this company desperately needs accountability. My hope is that under your leadership, no other family will suffer the nightmare mine did. In April 2025, my 87-year-old father died at home, not peacefully, but in pain, calling my name, without the comfort VITAS promised. We were assured VITAS would deliver compassionate, round-the-clock hospice care. Instead, they gave us a generic binder, no care plan, no medication list, and no guidance. A nurse arrived hours late and said morphine would come in the morning. It didn't. It took 2.5 days before my father received a small dose, just enough for a child. There was no case manager assigned to us. I was passed from person to person, begging for help as my dad deteriorated. VITAS falsely reported five nurse visits to Medicare, none of which occurred. The only nurse who showed up and called the situation "appalling" slipped out the door and left me alone while my brother and husband ran from Walgreens to Walgreens, trying to find the morphine VITAS failed to provide. My dad died while they were gone. His last moments were spent in fear and pain, not surrounded by his sons as he deserved. Even your own staff admitted this should never have happened. I have reported this to Medicare, Texas Health & Human Services, the Joint Commission, the OIG, the Texas Attorney General, and more. I have all the records, call logs, photos, and eyewitnesses. This review is not written out of anger. It's written out of heartbreak. Families need to know that not all hospice care is created equal, and that VITAS, despite its name, failed to meet even the most basic standards of human dignity. Please, Mr. Wherley, take action. Fix what is broken. Because no family should ever have to live with the trauma we now carry. Kim Nicholson Daughter, Advocate, and Witness to Hospice Neglect

I'm on Vita's Home Hospice Care and it works for me. My attendant Aisha, is professional, organize,…read moreefficient, friendly and truly does empathize with her patients. She very friendly and goes out of her way to answer any questions I might have. She makes sure I'm comfortable with what she has to do and I have gotten used to being cleaned and bathed. I wish Vita's had more Aisha's on staff. She is an asset and a very valuable piece of this organization. I hope they recognize and treated Aisha as a valued employee. Thank you Vita's and thank you Aisha for the work you do. The office staff from the Team Leader, Social Worker, Doctor's, Nurse's and everyone else involved in hospice care thank as well for the work you are doing.