First of all, Gilbert is the nicest man, and he's super responsive. I called because my disposal…read morewasn't working and he came the next day. He solved the issue super quickly and didn't charge me because it didn't require a 'repair' per se. That's what I call amazing service. I will definitely be using Blue Dragon Plumbing for all my plumbing needs in the future.

I've had Gilbert take care of some of my plumbing work in the last few years. He was always…read moreresponsive and did a satisfactory job. Recently, it seems he is less service oriented. He took offense since I questioned a travel fee he added on to his charge, considering he lives in the vicinity and isn't traveling far to get to my place. He declined to provide any further service to me on that account. He assumed a "soup nazi" stance: "you question my travel fee? no more service for you."

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

We have used Proven Plumbing & Air for the last four years.They are always attentive to detail and…read moretheir employees have good customer service skills. Recently we had a tankless water heater installed. The two plumbers assigned to our job were Zachary Clowdus and Kevin Robinson. They did an excellent job.. Zachary also took pictures of the heater and took the time to explain absolutely everything to me. David C.

Quick response. Hopefully they can come out one day next week…read more Thank you. If you can tell Tom the service charge to come out and if it is applied if we use your service. Thanks again. More to come.

The technician was great -- very professional, knowledgeable, and took the time to explain…read moreeverything clearly. I have no complaints about the quality of the work or the service provided. Everything was handled smoothly, and the experience with the technician was excellent. The only reason for giving 4 stars instead of 5 is the pricing. Compared to other companies in the area, their rates were more than double. While the service itself was good, I believe the cost was significantly higher than expected.

We had a sink clog upstairs in our guest room that just wouldn't stay fixed ... even after Drano…read moreand taking the pipes apart Texted Cody's dispatcher and he came out super fast! He figured out it was due to condensation buildup, used his machine, and cleared all the gunk out. Sink is working perfectly now & he even fixed our water pressure Reliable, fast, and friendly. Definitely recommend!

Cody replaced a leaking toilet, fixed a stopped up sink and replaced an outdoor water faucet at our…read morehome. He kept us apprised of his progress and kindly answered all of our questions along the way. A bonus was that he replaced the outdoor faucet handle with one that is so much easier to turn! We had a great experience with Cody and his office staff and highly recommend them for your plumbing needs.

Chris showed up promptly. He quickly and efficiently addressed our problems. We were pleased with…read morethe price. Will definitely use O&M in the future! Six stars!!

Exceptional O & Plumbing Service Experience…read more I highly recommend O & M Plumbing for any plumbing needs. In particular, Chris F. has consistently demonstrated exceptional skill and professionalism on every project of mine. His attention to detail and commitment to quality workmanship set him apart as a truly outstanding plumber. Project Background I recently purchased an older home, full of charm and distinctive bathrooms. However, I encountered a leak in the master shower that required the p-trap under the shower drain to be replaced before new tile work could be completed. My concern was that reconnecting the new p-trap to the antique cast iron drains in the foundation might cause the cast iron to crumble. Chris F.'s Approach and Solutions Chris came to the rescue, using a camera down the drain to evaluate the situation. He explained the difference between what was probable and what was possible, providing two bids: one for the probable good case and one for the possible problem case. Having used Chris before with excellent results, I trusted his methods, which are always the least intrusive and focused on effective access. In the worst-case scenario, Chris would need to cut and excavate a 2' x 2' hole in the foundation around the shower drain, then tunnel no more than five feet under the foundation from that access point to secure a solid connection to the iron drainpipe. In the best-case scenario, he would only need to excavate a 2' x 2' hole around the shower drain to replace and secure the new p-trap. He also showed me pictures of his past work for reassurance. Successful Outcome Fortunately, the best-case and probable case prevailed. While fixing the p-trap, Chris also discovered an unrelated drain leak under the foundation, which he repaired at no extra charge. I felt I received excellent value for the service provided. Professionalism and Work Quality Chris left the work site clean, as he has always done in the past. He and his co-worker collaborated well, using a small and quiet jackhammer designed specifically for plumbing foundation work. The new drain looks beautiful, and I can confidently proceed with the new tile work, knowing that the unseen part of the shower is sound and affordable. Appreciation Thanks to O & M Plumbing for introducing me to Chris F. and Mike. Both are good and considerate professionals, and I am grateful to have them working in my home.

We were very impressed with Kevin, who came to our house for a plumbing reconnection after…read morecountertop replacement, on a holiday weekend to ensure we didn't have to go all weekend without two bathrooms (despite that he had family visiting at his house). He patiently and resourcefully addressed several unexpected issues, advising us on solutions that would be most cost-effective, and maintained good humor throughout a more extensive installation than he expected. Recommend him very much! Also appreciated flat-rate and fair pricing from Pierre, the owner--no surprises; we knew exactly what the job would cost before it ever started.

in 2026, What plumber answers the phone when you call, listens intently to your concern, calls you…read moreback via Facetime to help troubleshoot, tells you exactly what to do and then doesn't accept payment? I fixed it myself with his suggestion, and I am so thrilled. Look up customer service excellence in the dictionary. You'll see Pierre's name and photo.

Honestly the work is good...as it should be from a master plumber…read more The issue I have is the issue I've had with literally every plumber ever. They've got you over a barrel when they come out and start throwing parts. This was an install of a drop in kitchen sink and faucet. He told me his hourly rate was 135 bucks. I was expecting to spend about 400 maybe 500. The final bill was 850. I feel I was overcharged on both the parts and labor. He charged me starting 45 min before he got there but still included a "truck charge." The removal and replace of the sink took 2 hours. To me the "clock" starts on the labor at the agreed upon arrival time. When I'm getting charged 439(!) bucks for parts on top of the sink and faucet itself, that extra charge for labor is quite unwelcome. I mean the sink and faucet itself that were "nice" were like 500 bucks. So almost that again just in parts. ‍ His answer in general as I look at these reviews is that he buys his parts from a plumber supply not Home Depot etc. I would have to research each individual part to see if its price point is "fair". A perusal of solid brass fittings and pvc p traps on the Lowe's site shows the price I paid was about doubled. He acted quite insulted that I wouldn't know just how much better his parts were and implied they were all but unavailable at big box stores. literally doubling what I expected to pay was quite a shock to say the least. It is what it is. If I was able to do it myself, I would've. Live and learn Learn a trade kids lol

Brad was professional, courteous, and on time. He was able to unclog our drains, and he left the…read moreentire area very clean. He also gave us advice as to how we can manage/monitor our drain issues that were related to our air conditioning condensation that was the cause of our problem. Brad was very thorough and presented himself as a knowledgeable and capable plumber.

Kyle was fast to respond to our water heater call. This was discovered at 7 in the evening. We were…read moreable to stop the water ourselves, but he was over the next morning and had a new water heater in place before lunchtime. Reasonable price, friendly service and quick resolution are reading why I would call this company again.

After hours service request. Showed up quickly and went above and beyond. Highly recommend.read more