A nail in your BMW tire is definitely not the kind of Pinetop adventure you hope for--but the team…read moreat Big O Tires in Lakeside turned a stressful situation into one of the best customer-service experiences we have had! We had no idea where to take our BMW, so after a little Googling, we decided to give the local Big O Tires a try. Before we had even fully stepped out of the car, a friendly young man from the open service bay greeted us and asked how he could help. We explained that our front-right tire had picked up a nail, and he immediately said he would get right on it. Inside, the two gentlemen at the front desk were equally welcoming. They explained that they would inspect the tire and let us know the cost once they had a better look. While we waited in the nice, cool lobby, they even brought us bottled water. Such a thoughtful touch! Thankfully, the tire was repairable. The technician showed us the nail afterward, and it was surprisingly long--we felt very lucky that he was able to fix the tire and get us safely back on the road. Then came the biggest surprise: there was no charge! That kind gesture may have been intended to earn our future business, and it absolutely worked. We will gladly be Big O Tires customers after receiving such prompt, friendly, and generous service. They even recommended a nearby Italian restaurant for lunch! The Lakeside location offers tire repair and other vehicle services, but what impressed us most was how genuinely helpful and welcoming everyone was from the moment we arrived. When you are away from home and something goes wrong with your vehicle, finding people you can trust makes all the difference. For tire service, auto care, cold water, friendly conversation, and a great local lunch recommendation, we highly recommend Big O Tires in Lakeside!

I was so impressed by the customer service here! I needed service done on my truck and after a…read morehorrible experience with the dealers service department my daughter recommended Big O in Pintop. She made the appoint and I was not disappointed. Great service, Great price, Great customer service. So grateful to have found a place I can trust.!

Had a GREAT Service This Morning at the Discount Tire in Show Low ... Took in My Toyota Tundra To…read moreGet My Tires Checked and Ad Air ... Just Wanted To Give a Shout Out To Joe Who Was So Personable ... He Gave Great Service and Will Definitely Be Back When I Purchase Tires ...

These employees are the best I've ever dealt with at any Discount Tire location. If you're in the…read moreWhite Mountains, this place is definitely worth visiting. I only buy my tires here because they make the experience the best in Arizona.

Response to Dave S. Actually I could of got the tires at several places in town. Including Discount…read more, tractor supply. They both had them in stock. Rex quoted $99 plus tax. If a service is "optional" as you say then I would be given the option. I was not. I am here to say that Rex was extremely unethical and dishonest during my experience with your company. I am glad I did not trust him to provide service to any of my elderly friends or relatives. $99+tax was the quote from Rex. The rest of the bill is a scam. I certainly do not appreciate you trying to justify or make excuses for Rex. It is like you are trying to feed me the same BS that he did. It is a crooked way of doing business. You know it and so will the community.

We made an appointment at the Pinetop Future Tire location for our truck to get an alignment and…read moretire balance on a Friday. We recently had the tires rotated by our mechanic and he recommended getting the tires balanced and aligned following that. At that time, the truck was driving fine, but we followed the recommendation to get the work completed to be sure. I paid $205 for the work. The next day we drove the truck to the valley and noticed that it was pulling to the right significantly. I called the Pinetop office that Monday morning and they said to bring it back so they could look at it. When my husband dropped it off, they said they were unable to locate the service record and asked him if he was sure they did the work. They said they had never worked on our truck and didn't have the license plate on file. My husband said that the person who was denying they'd worked on it was the same guy he spoke with when we dropped it off that Friday before. I provided the invoice number and the work order summary they gave me on Friday and then they recalled providing the service. They then shared that their alignment machine was broken, so they called the Lakeside location and asked us to take it there the following morning. This is the only vehicle we own, so we worked out plans to have someone help drop it off the next day at 8:00. They said it should be done by 11:30. When my husband arrived at 11:30, they shared that they were having issues and it was not done. They also said that they were losing money on us because it was taking so long. Finally they finished at 1:50 PM. The Lakeside shop did not charge us since this was due to poor workmanship at the Pinetop shop. Save your money and take your vehicle to a shop that will get the job done right the first time, provide better customer service, and maintain adequate service records.

Great service and pricing on tires is better than others out there. Will be back when time to…read morereplace all 4 tires on my Jeep.

Was in town for Fourth of July weekend and discovered a nail in my tire. I called Roberts Tire, and…read morethey got me in right away -- on a Saturday morning during a holiday weekend! The staff was very friendly, the waiting room was clean, and the service was super fast. They found the nail and had the tire repaired -- we were in and out in just 20 minutes. Other nearby shops were either closed or had long waits (up to 1.5 hours). Roberts Tire took care of us the second we pulled in. Highly recommend -- they really saved the day!

I had a tire blow out and needed a replacement. Steve at Future Tire was very helpful and fair…read morewith the price and getting it replaced as soon as possible. He helped with another issue by giving us his professional opinion which was appreciated. I would highly recommend using Future Tire.

I became acquainted a month ago with Future Tire They…read moremounted tires for me and were excellent!! This week it started with a screw in my tire weird noises from front tire with screw. Beginning with the courteous and friendly voice on the phone I was treated very professionally, she clearly understood what I needed and assured me they could take care of me this same day. No 15 minute hold, no waiting your turn for an hour. They know how to get customers taken care of. The Manager drove my truck hisself returning quickly and his diagnosis was correct. I had a bad hub not transmission thank goodness as I had been told. This team and this Tire Business is the place to go. Great Service and fair prices. I will use them for all of my maintenance and highly recommend them. Rita Phillips

NATIONAL CHAIN SHOPS :…read more The Show Low Az Big -O- Tire shop seems to be an exception to the norm of desensitized personnel . Realizing that these shops have to deal with anybody who is just driving through town, this shop treats all customers with personal respect. From the skill and ethics of the mechanics to the management team, these men truly operate above board .

Ok, so we got a flat tire on vacation about 30 mins out of Show Low. We had AAA come and tow us…read more Big O Tire was open until 5pm last night (Friday). We got there at 4:54pm. We completely expected them to keep our car overnight but they got to work as soon as we got there. I can't believe how surprised we were and how relieved we were, I'm sure they thought they were just doing their job but it meant much more to us than that. After having dinner and discussing what happened, we decided to stay in Show Low for the evening so we could bring them pizza first thing in the morning. I strongly recommend this location and whenever we come back through (happens about 4-5 times a year) I'm going to bring them pizza again. Thank you so much for what you did for my wife, me and my doggies.

Ken at Towing and Recovery absolutely deserves 5 stars. He was incredibly kind, fast, and…read moreprofessional from start to finish. We were in a really tough situation while traveling, and he truly went above and beyond to help us out. It's rare to come across someone who cares this much and takes the extra time to make sure everything is handled right. If you ever need towing services, Ken is the person you want--highly recommend!

Sheryl E. I managed to hang my car up on a low wall (don't…read moreask--alcohol not involved). I called Barry at Lakeside R&T and he arrived in about 10 minutes to assess the situation. He went back for his big truck and spent a lot of ingenuity, time and effort getting down on the ground and up again many times while arranging equipment to free up my car without damage to it. The price he charged was very reasonable, too!

I was looking to buy new all terrain tires for my truck and was specifically looking for Falken…read moreWild Peak tires. Other shops were asking to wait a few days to have them in, I called up Mark and he said he could have them in the next day. I waited one day and Mark gave me a call as soon as they arrived. The staff was highly professional and helpful. I would highly recommend this place to anyone looking for good tires. The Falken Wild Peak tires are awesome, would definitely recommend, they handled everything through ,rocky terrain, mud, snow & even driving over barbed wires. Thanks "century tire," for your good customer service.

The mechanics there are excellent especially Richard. But I would never go back because of the…read moremanager. Very rude with an attitude. No never again

Had my car repoed, went to collect it 2 days later and they charged me 125 in cash, threatened to…read morecall the police on my dad because he got mad when they REFUSED to give him a receipt, and still charged that 125 to my bank. Complete thievery. When I worked at Verizon, Amy was the biggest piece of shit to us and customer service. Thinking an employee used all of her data when it was her own employee. I seriously hope this place is out of business and being sued cause I don't see anything in their yard now. Pieces of shit.

Great price and very honest, had my wheel bearings repaired on my trailer and I was very happy with…read morehonest service

I purchased a Classic Vintage 1973 Ford F100 Pickup and brought it to J & S Patriot for an…read moreinspection. It got a clean bill of health. No pressure, great customer service, fair pricing, and most importantly, a hands-on owner who knows his stuff. The owner, Jim, even took me on a test drive to explain certain things. This shop impressed me, and I am not easy to impress. I love supporting locally owned businesses with a hands-on owner, and that's what you get with J & S Patriot. I highly recommend this place. They won't rip you off.

Oil change for '91 Mazda, 1.6 ltr…read more I provided oil and filter. Overfilled oil. Didn't top off brake fluid, even though the light is on, and bottle was sitting right next to the reservoir/master cylinder. Charged me to top off coolant. Looks like they mostly added just water. Was bright green before I brought it in, clear now. Didn't ask me. Charged me to top of washer fluid even though you can clearly see all the lines to the jets are gone. Didn't ask me. Didn't call to let me know it was done. $84+ for less than five minutes work. Won't be back.