Herk's came right over when I called about a back up in our bathtub. I had lots of visiting company…read moreand they fixed the problem quickly. I asked about the pipes under the house and they took pictures and explained the situation which involved pipes that were evidently installed by someone other than a professional plumber. I requested that they replace the pipes, which they did. I was pleasantly surprised by what they charged and how efficiently they worked. I also had a minor problem with the ice maker in my freezer which they took care of also. Jose` was one of the main workers and he was very knowledgeable and easy to work with. I highly recommend Herk's

We had a fairly large job done by them. They showed up with a whole crew and got it done in a…read moresingle day. They were so affordable, I was actually holding my breath waiting for the estimate. It was kind of an urgent issue and they could have overcharged us to fix it, but Herk Jr really helped us out. I think it's an added bonus that they are local and family owned and run. If we ever have any additional plumbing needs they will be my first call.

This has been the best plumbing company I have ever worked with. Top Tier Plumbing is by far…read morequicker, more professional, and more experienced with their work. Brand new tankless water heater done in just a few hours, dispoosed of my old 40 gallon and did not seem overwhelmed like the bigger companies it town. Their experience is impressive. And no, I was not paid to write this, and yes I am a real customer.

I was working with Taylor from Top Tier Plumbing on fixing issues with our plumbing system that was…read morebacking up our toilet and sink. He came out and checked the issue and at first quoted me $1500 then went down to $800, not sure how there was such a difference in cost but anyway, we paid the $800 to have the issue fixed and everything seemed fine. The next day, the issue had come up again, not even 12 hours later! He came back out and charged us again! $300 (which was 1/2 off because we paid cash, again, no consistency with pricing) but there was a warranty that stated "If within the Guarantee Period a drain stoppage or other defect in the repair of plumbing fixtures plumbing parts installed by Top Tier Plumbing Inc. occurs, Top Tier Plumbing Inc. will clear the drain stoppage, or repair or replace (at Top Tier Plumbing Inc.'s option) the plumbing fixture of plumbing part previously installed at no cost to the customer...", if there were any exclusions that would void my warranty, they did not mention that to me and since the issue occurred less than 24 hours of them fixing the initial issue, I'm not sure how long the warranty is even valid for and none of that was made clear to me as the customer. So now, at this point, we've already paid TWICE for the same issue to be fixed and then the issue came back AGAIN on the third day. I contacted Taylor and he said he'd come by again and he never showed up. I had to call him again the next day to remind him and he thanked me for reminding him, which tells me that he forgot that he had to come the day before! At this point, I had someone else come out and fix the issue but asked Taylor if he could still come to discuss the second charge we had since there's a warranty (on the receipt) and it hadn't even been 24 hours but he said there was no warranty and still never came by. Not happy with the service or customer service I received and we lost out on a lot of money. ---------------------------------------------- JULY 27 I would say: You never returned a third time, that's absolutely not true. Please provide written proof that you came back a third time at no charge. I called asking when Taylor would come back and he said "thanks for reminding me" and still never came back! We also have a ring camera and can show there is no one coming back from top tier plumbing a third time. Even though the second time you came out on a holiday, it was still less than 24 hours after the first time and it wasn't told to me or stated in the warranty that if you have to come out on a holiday, the warranty is void and we'd be charged at a discounted rate.

Our toilet suddenly started leaking--a lot--every time we ran the shower, and of course it happened…read morelate Friday night/early Saturday morning. We called Joe, and he returned our call right away. He quickly sent Ben out, who arrived promptly on a Saturday. Ben diagnosed the problem quickly and had everything repaired within a couple of hours. The pricing was very fair, especially for a weekend service call, and they even provided a 30-day warranty on the repair. As newcomers to both Escalon and living with a septic system, we really appreciated how patient Ben was in explaining how the system works, what to watch for, and how to avoid future issues. The excellent customer service, prompt response, and honest pricing made a stressful situation much easier. Thank you, Joe and Ben! We highly recommend them and will definitely call them again if we ever need septic service.

Joe Avery was super responsive and immediately made an appointment with me. He was upfront about…read morepricing, and actually came in BELOW the original estimated cost. Understand, we spent 2 hours working on this with everything from a motorized snake, a "drain weasel", and a "drain king". Nothing worked and it was clear we needed to call in the professionals. Benjamin showed up on time and was super professional. He worked on the clog for a while and was able to resolve the issue. He even took the time to answer my follow-up questions. If you're looking for an honest, local plumbing outfit, look no further. I got multiple estimates and based on Avery's estimate, responsiveness, and estimate, we selected them.

We live in an older home that the home inspector told us was in fantastic condition when we…read more purchased it a decade ago ("better than newer homes"!). Well, suddenly we've had multiple issues including a clog in the mainline and a leak under the house. The leak turned out to be due to a water heater leak. AHS paid for a new water heater but there were additional costs not covered under our home warranty. We are on a tight budget but after speaking with Scott, the owner, we decided to get the work done anyhow since I liked how he wanted to do the job up to code. We are very impressed with the result! (See photo. They replaced the piping and everything.) Unfortunately, in just the few short days before we caught it, the leak also damaged our bathroom floor. (Our water heater sits up against a shared kitchen/ bathroom wall.) We became seriously worried about the additional costs, as well as possible subfloor damage and mold, etc., so we decided to file our first home owner's insurance ever. We would have been refused if it were not for Scott taking the time to send the insurance company photos of the damage and explaining to them how he knew the leak was short term, etc.! This was definitely going above and beyond because he doesn't get paid to talk to the insurance company. It was also very kind of him and a huge help to us because (as we have now learned), even small leaks can be very expensive. As far as the mainline/toilet clog, we do not have a clean out valve in our bathroom. I remember having another guy come out one time from another company and he refused to do the work because he said he would not pull a toilet! Anthony from Premier Plumbing was so kind and helpful, however! He pulled the toilet, used his equipment (I don't know the name), found a few tree roots, and cleared the clog. He also recommended that we run a camera down the pipes but that was not covered by AHS so I decided to see if our other home repair company, Home Serve, would cover it. I can't say enough about how nice and professional Anthony was/is :) . So, in short, any time I need plumbing work done either through AHS or Home Serve, I am going to ask for Premium Plumbing first!

Bad first time experience I contacted my home warranty…read morecompany regarding issues with my water heater. They assigned the claim to Premium Plumbing, who sent a technician to inspect it. The technician determined that the gas control valve had failed and needed to be replaced. He explained that the water heater was still under the manufacturer's warranty, so he would simply order the replacement part and return to install it at no cost. We agreed to that plan. Three days later, after the replacement part had been delivered to my home, I scheduled the repair. However, when a different technician arrived, he informed me that the first technician had made a mistake. He said that because the water heater was under the manufacturer's warranty, I should have been directed to the manufacturer from the beginning. Which I was not. He also said he needed to contact my home warranty company to see if they would cover Premium Plumbing's labor charges. I don't understand why this wasn't communicated to me before the appointment, especially since the technician said there were notes in the file. Instead, they showed up only to tell me there was a problem, wasting my time. To make matters worse, my home warranty company told me they had denied the claim that same morning and Premium Plumbing had acted too quickly. So they had their own miscommunication their because I didn't even know that until I called the home warranty while the tech was still at my home. At that point, I felt like I was being asked to pay for a mistake that wasn't mine. The second technician quoted me $400 in labor just to install the gas control valve that Premium Plumbing had already ordered. He said my only other option was to contact the manufacturer myself and schedule the repair. After already being without hot water for three days, this was extremely frustrating. I asked him to call the manufacturer, and we then discovered that the manufacturer's warranty actually belonged to the previous homeowner, not me. Given the multiple mistakes and miscommunication throughout this process, I asked if Premium Plumbing would cover the labor cost as a goodwill gesture. They refused. I also asked to speak with a supervisor, but the technician would not allow me to speak to him. He stated he could give me his number but there's no guarantee he would answer at this time but then proceeds to called the supervisor in front of me 5 min later but wouldn't let me speak with him. After nearly an hour of discussion, the technician reduced the labor charge from $400 to $250. While I appreciated the discount, I still don't believe I should have been responsible for paying because all the delays and confusion were caused by Premium Plumbing's error. It is not my fault and it is their job to make sure their technicians are well informed and trained. The technician insisted I would have ended up in the same situation regardless, but I disagree. Had I been given the correct information from the beginning, I could have handled the issue properly three days earlier and likely would not have been without hot water for days. Instead, the technicians left, MY PREGNANT WIFE & I SPENT A TOTAL OF ONE WEEK WITHOUT HOT WATER and we were forced to figure out another solution ourselves

I booked Dutchman Plumbing for two separate plumbing tasks because they were a referral. We also…read morecome from a veteran family ourselves, so we were expecting a more professional and respectful experience. When the plumber arrived, he told me he could not do one of the tasks. That was frustrating because I would have preferred to know that before the appointment was scheduled so I could have planned accordingly. He also explained that the service had been delayed because he was still waiting on one of the parts and wanted to make sure it was a good quality part and not a cheap one, which I actually appreciated. The issue was the lack of communication leading up to the delay and the fact that one of the tasks could not be completed. During the visit, he called me over and asked technical questions about the plumbing setup that I could not reasonably answer. He then had me call the homeowner while she was at work and kept her on the phone to ask her those questions, which defeated the whole point of me being there for the appointment. The configuration was right there in front of him, so it felt unnecessary and unprofessional. We also agreed on a price beforehand, but the price changed after he arrived. When I questioned it, he said he had to charge what he did because my faucet was "high end." That did not make sense to me because the faucet was an under 200 dollar Home Depot faucet installed by a family member. The explanation felt off, and combined with everything else it did not inspire confidence. With the inability to complete one of the tasks, the shifting price, and the overall vibe of the interaction, I decided not to move forward. When I declined service, he muttered multiple comments under his breath to his partner while I was standing a few feet away, including unbelievable and similar remarks. That was unprofessional and disappointing.

I called them and they came out same day. Had to order parts but came the next day and fixed both…read moremy toilets. I would recommend for their professionalism and speedy repairs.

My 50 year old house experienced a serious flood in the wall of our kitchen due to a cracked and…read moreleaking drain pipe. Water flooded the kitchen and dining room floor as well as the walls. We thought the dishwasher was leaking and called Hector. He arrived and diagnosed the real problem: old, old pipes. After a thorough discussion, we asked Hector to replace the old drain and sewer pipes throughout the house. He did a high quality job. I like that he thinks before he acts and he keep his customer informed on a regular basis. If there is a choice to be made, he explains it completely and backs it up with detailed photos. He and his staff are very respectful of your property and they are very clean. He does not do things half way. We are very satisfied and give his firm our highest recommendation.

Quick response to last minute calls/requests. Quality work. Consistently reliable and reasonably…read morepriced.

I'm so happy with my new water softener system that Bryan installed a few days ago. He listened to…read morewhat I wanted and needed. Then advised me on the which system to purchase. I would highly recommend him.

Had Bryan do two more separate projects. One was a junction leaking inside the wall and the other…read morewas an upgrade to an outside faucet. Both were done quickly and at a great price. We're very pleased with his work and he always answers quickly and is quick to do the work. This is definitely our go to plumber

Hello, I recently had my water heater changed out for a brand new Bradford White. It's been working…read morereally well, but I wanted to give a shout out to Sebastian who worked his butt off for a couple days here , all the driving and going back and forth. Yesterday was a long day for him and I felt so bad. He got it done correctly, it's installed, no leaks, no fumes or anything. He did a fantastic job and we are so grateful. Thank you Sebastian. I would recommend this service through Valley Plumbing Pros. especially for a great price! Thank you for coming in clutch with everything in a dire time of need. Have a wonderful day :)

I made an appointment with Rich, waited all afternoon for him and he never showed up , no phone…read morecall, nothing.