They helped us build our custom hot tub cover. Very responsive, helpful, and excellent customer…read moreservice!

Excellent experience purchasing a Softub from Alyre! Very professional, informative, and enjoyable…read moreexperience all-around. Loving our new Softub and grateful to have a Softub store in the area for future needs - thank you!

There is not much you can do to improve. I've been attempting to shop this store for 20+ years. It…read moreis almost good for one thing only, which is in an emergency they may be able to help you. But it will cost you extra cash. What gets me is there consistency, for 20 years they have maintained there rude attitudes across employees towards customers. There are plenty of local options. I could deal with the over prices, i cannot deal with rudeness.

Have had my 40K gal pool for 30 years now and bounce around with pool supply companies. From…read moreLeslie's to Disc Pool Supply and also private. Lately have been going to Leslie's for water testing and some chemical supplies. Philip is great, but the other sales person, isn't too pleasant to deal with. (Frank). Kind of snarky/grumpy/not to helpful. The Newbury Park Leslie's went out of business. Bummer. I liked dealing with Mike the manager back then. Anyways, a tip trick I have learned over the decades is: when getting water results, don't impulse buy by following the Water Test Results summary 'treatment plan'... to 'normalize' your results. If you brush and clean your pool and it's basically clear, take baby steps and correct slowly. You will not only correct everything in time, you will have far less chemicals. Most times fixing one parameter that is way off will correct other minor irregularities.

I've been using Hydro Spa for years, actually decades, since I bought my first Sundance spa there…read moremany years ago. By the way, it's an excellent product and I only wish my cars worked as well as it did. But it does need maintenance work when the heater coil or motors finally, wear out. Remember, it's working 24 seven! As for Hydro Spa, they have always come out in one or two days, diagnosed the problem correctly and usually are able to fix it the same day or the next if they need to get a part. Their prices are fair (though it's been a very long time since I used any other company.) As I said, It's like maintaining a car that isn't broken, but occasionally needs expected maintenance. But the big thing is, they are honest and they fix it right the first time. I highly recommend them if you ever have a problemwith yollur spa or Jacuzzi.

We just purchased a hot tub from Hydro Spa a few days ago. Their service was impeccable. Our…read moresaleswoman was Dagmar, and she couldn't have been more pleasant, welcoming and efficient. We bought the spa on Tuesday, it was installed on Friday, and we used it on Friday night. Their delivery package included chemical supplies for cleaning, a spa cover, and steps to enter the hot tub. They also took away our old spa at no extra cost. The whole process was seamless, including their recommendation of an electrician, Ron, to install the correct wiring. We are delighted with our purchase, and recommend them highly! Denise and Ray Elder

We bought our hot tub ( The Hollywood Elite) from Marquis a few years ago. We have been very happy…read morewith it and love our nightly relaxation time. We continue to return for all the maintenance supplies needed for upkeep.

From buying the hot tub, having installed via crane, installing electric and most important, being…read moretrained on how to use it. All was great!! Then, we realized, it needs to be serviced. (like a pool) In comes Kyle. For a monthly fee, he shows up, tests the water, puts in chemicals, and makes sure all is running well. It shows up, comes through our gate and does what he needs to do. Takes the pressure off of me!! Best thing we ever did, was buy local and have the service run by someone that lives here too. Last but not least, Kyle picks up his phone and responds to texts!! Imagine that! Bill and Mary

These guys are great. Had an issue with pool heater and a pump leak, found them on Yelp and asked…read morefor a quote. They responded quickly but told me I had to call directly. They came and diagnosed each problem pretty quickly. They arrived on time. They recommended a new heater. Price was reasonable and the installation occurred about a week later. The work took about an hour. They arrived on time. Only issue was that I didn't find out the exact time until the morning of and only after I asked.

Excellent and speedy pool repair service! Really fair prices. Would definitely recommend!read more

The 5 stars this business gets is well deserved!! I bought a duckie pool thermometer two days ago…read more I went to check the temperature of the pool today and found the duckie thermometer had an issue! Frustrated from the pool heater breaking down and having to rely on the solar blanket to heat the pool, I returned the thermometer for a replacement. Z who was so sweet, kind and patient with me two days ago, questioned the thermometer that I was returning. He felt it was an old one! I became indignant and appalled that he questioned its age when I had just purchased it. Yet, graciously, he exchanged it without anymore inquiry. I left hurt and mad that he even doubted me. When I got home, my husband who was in the pool with my 2 year old grandson, asked me why there were 2 "duckies" in the pool? Horror set in! I asked him what he was talking about? He pulled up two duckie thermometers! The blood drained to my feet! I realized I had picked up an old thermometer that had probably got stuck in the skimmer basket and got dislodged when the pool guy was here today? One I thought had disappeared from the pool for months!! I immediately called DPM and spoke to Z. I offered to return to pay for the replacement!! OMG!! He was so gracious and told me I didn't need to! If I had no use for it, I could just return it!! His kind gesture simply assured me of basic human kindness and understanding!! He did not make feel embarrassed at all!! I will continue to advocate for this business!! Thank you Z!! This was truly a humbling experience!!

Great prices, great service, and they always have whatever I need! Can't go wrong going to this…read moreplace.

Communicated clearly when they could come out. Communicated the time period when they would be…read morehere, and then when they were on the way. Courteous service man (Ray) that quickly diagnosed the issue. Doubled checked with the home office. Provided a quote and said he had the parts on the truck and could do the job. Offered to repair then or to think about it and let him know. Did it then and we have our hot tub back on.

Paradise Pool and Spa offers excellent customer service -- Jeff Mora is an excellent communicator,…read moretheir services are prompt and competititvely priced. I can't recommend them more highly!

It has taken me MONTHS to write this, but I was waiting for our full yard and pool area to be…read morecompleted and here we are. We got quotes from several pool remodeling companies and Smart Swim came in right in the middle. We are strong believers on "you get what you pay for," and opted to go with them even though they were not the cheapest. From beginning to end, the guys at Smart Swim were easy to work with and truly wanted our project to come out great. After 30 years, it was time for our pool to have a remodel! Through the remodel, it was uncovered that we had many severe leaks, down to the rebar that needed to be fixed in some areas. Sam was great at making sure we understood the severity and that we were okay with any new costs that needed to be added. Not only did they do our pool, but also installed turf by the pool area and put pavers all around the pool and yard area. We also got the new gray gate installed from them as well, to replace the wooden fence in the yard (between the pool). **Noting that the perimeter wall/wooden top was painted black and sanded/stained by a different company. We truly appreciate their hard work and even when we had an immediate death in the family during their time working on our project, they were very respectful and gave us some space as needed. BIG THANK YOU to Shai that really has the ultimate patience and knows how to give amazing customer service!! You all are lucky to have him on your team!

I cannot say enough about Adam and his commitment to quality and his customers. He is totally…read moreresponsive and made the entire process of rebuilding my pool much easier than I thought. His attention to detail is something to behold. Five stars.