Normally I's say OK, but since I bought our last set of tires from Discount Tire, I guess I am a fan. I do a bit of pre-visit research, and at least narrow down my choice to a few options. Then I let the staff make their recommendation. Now, by knowing what's on sale, and what tires have rebates, I can usually get at least $10 off per tire when I buy a set of four. I try to do a little other store research, but Discount Tire prices are good, and I like the idea that they are all over the place (in case I have a problem while out of town). With the extended warranty (about $18 per tire) you can get full replacement (standard warranty is pro-rated value) on a damaged tire (as long as the damage is not due to vandalism or poor alignment). Lastly, be sure to take advantage of the free tire rotation (every 6,000 miles). This was my first time to this location, and the staff was fine. I called to ahead to make sure the wait was not too long (it wasn't) and took advantage of the TGI Fridays right next door to have a liquid libation while waiting. read more

Discount Tire - Tires Near Me - Keller, Texas

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My car had a tire that was leaking air (I ran over a nail or something). Discount tire has always provided free pressure checks/air fills but when the manager came back with my keys he said there was no charge for fixing flats. Giving out free air is one thing but to fix flats for no charge is unheard of. They have definitely earned my business when I need new tires!!!!!!! read more

I was told Discount tires could repair my nail in my tire. I came in and was told it would be 1/2 hour until my car would be attended to. Meanwhile, my tire was deflating again, and it has now been 1 hour and counting. No one has even approached my car to stick it in the bay. Why they tell you one thing and do another does not make sense. I have brought both vehicles in before and they have done better. Looking at their service tracker I see my window doesn't start until 11:35 a.m., but I arrived and checked in at 9:48 a.m. WTF!!! read more

I was at the grocery store when I heard air leaking from my tire. It was a big screw. Driving from the store to Discount Tire was under 3 miles, however, that drive shredded the tire. When I arrived I was greeted with a smile. After looking at my tires I was informed all 4 needed replacing. I have the insurance on them but it's prorated so that doesn't help a ton on replacing all 4 tires. I asked for the cheapest tires and sadly they didn't have them in stock. Discount Tire went above and beyond helping me find tires I could afford, giving me 100% coverage on the bad tire, and helping me to buy all 4 tires so my vehicle would drive safely. In addition to making the deal work so I could afford it, they had me in and out in time for me to pick up my daughter from school. What started as a nightmare quickly turned into just a bad hour. I couldn't be more grateful for their kindness and willingness to help a very frustrated/sad mama. read more

I probably won't be going to this location again. I set up an appointment and took my 2016 4Runner in to get my tires rotated. The inside service rep took my keys and went out to my SUV to look at it. He came back in and spent a little time on his screen, and then called me up to the desk. He told me that the tires I had were too big to be on the rims. The Toyota Limited has a 7" wide rim, and he said my tires required a 7.5" rim, and they would not rotate them because of that. When I told him that they had rotated and balanced them the last time I needed it, he said someone had overlooked this. My suspicion is that I paid $85 last time to have this work done, but now the simple rotation wasn't going to be profitable. I took it to NTB, just up the road from Discount Tire, and they did it with no problem. It cost me $25, but that's ok. I would have paid Discount Tire the same if they were willing to do the work. I've noticed recently that Discount Tire looks for every way possible to sell you new tires. I've been a customer of Discount Tired for over 20 years. Oh well, I guess they can disappoint other customers going forward. It won't be me!!! read more

Delivered as promised! Had a problem with valve stems installed on new tires by another location. It was a very busy Friday morning and I did not have an appointment. Brought wheels in by themselves then new valve stems were installed and the wheels rebalanced within two hours. Watched the crews work on vehicles with speed but with methodical, precise skill. The training that they had received was evident. The manager and the assistant managers were helicopters, helping and advising when needed. Location was clean throughout including bathrooms. Wished the Federal government was run as well! Ha ha read more

Discount Tire - 1967 Nova SS - Tires Near Me - Keller, Texas

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I have never been so pleased with car service, ever!!! I somehow tend to always have tire troubles, so I frequently end up here. I recently took my car to the NRH location as my tire pressure kept dropping, but they couldn't figure out what was wrong with it. I knew this location was very thorough in inspections, so I drove here and had them check it out. They determined I had a faulty previous patch placed on it, so I needed to get it replaced. They estimated about 45 minutes, but finished within 20!!! A record time!!! There was a pretty good sized crowd in the waiting area too. The guys here are awesome and honest; they never try to rip me off. Prices are great too. I ended up coming back like 4 days later with a nail in my other tire, and they patched it up for free!! Dealing with car troubles makes me cringe and avoid it, but this place makes it bearable! read more

Slammed a curb and busted my passenger tires. I was headed out of town with 3 kids in car seats. I never had to get out of my truck- from the phone call to the greeting to buying the tires and having them put on. These guys worked hard and were extremely kind! Thank y'all for getting us back on the road fast and safely! read more

Discount Tire - Hardworking Teamwork! - Tires Near Me - Keller, Texas

This was my first time at this location. The actual tire service was ok, however, one of the prongs that keep their signs up inside of their store fell directly onto my shoulder. It was loud enough to bring attention from the other customers, but no employee came over to ask if I was ok. Nobody bothered to bring down the leaning sign or collect the fallen prong for 10 minutes. Poor customer service and my shoulder hurts really bad. read more

Discount Tire - Tires Near Me - Keller, Texas

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Part 2: these bozos said the tire couldn't be saved for the "nail was lodged in an odd place and needs to be replaced". Caught ya you BSers. Hamms fixed and charged $10. Are you guys still chasing your tail? read more

Need tires and here is one place to get them. You need to come in with the fair price from competition, they match the price. Would be mad if I had to pay the full price they get some people to pay. All in all, i am coming back! read more

Great and fast work. Marcos, Noah, Vincent and Matt all took great care of my two trucks. Needed new tires for one truck and new wheels and tires swapped to another. Both trips was in and out in under an hour and half. Will be back for sure in the future. read more

Went to get a tire rotation and they found my wheel was out of round, took me to the machine and showed me how bad it was. Jared was so awesome- he explained to me like 4 times what my options were, what they looked like and then gave me a break on replacing my wheels! Everyone is always so friendly and patient every time I go in. read more

Let me start by saying I buy from discount primarily for 2 reasons. They offer tires at a competitive piece plus I can get them serviced just about anywhere. This is where this location failed me. We came to the store with a tpms daily just weeks after buying 6 new tire for a small fortune. This store "couldn't replace sensor because they couldn't train sensors - "Ford has to do that" which is completely wrong. Ended calling store where I purchased it. They said they could do it but I was 5 hours away. Took to another store and they replaced it. Free of charge since it was broken! read more

I get zero customer service from this location. I do like Discount Tire but this location has been very disappointing. This was not my first bad experience here but I thought I would try again since it is closest to my house. I will use a different location. Thank you Will for being so nice when you brought my car! You earned an extra star! read more

the guys here are FINEEEEEEEEEEEE like really fine ill f my car up just to take it here and see them again like

Barry was very knowledgeable about the best tire to buy! We have 2 cars and we send my daughter here to the one in Keller. The store is always clean too. read more

Came in today unannounced without an appointment and was treated really well. I have always used discount tire for more than 20 years but today's visit was especially good. I highly recommend this particular Keller Texas location. read more

Discount Tire - My old bald tires - Tires Near Me - Keller, Texas

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Brought my car in for tires and despite being so busy they did a great job. They were fast and thorough.

I scheduled an appointment and was checked-in 3 times and yet they were 15 minutes late to work on my vehicle. I arrived 12 minutes before my appointment and yet with 3 people checking me in they were 15 minutes late. I was checked in at the red tent and then they guided me to park and two different folks checked me in 2 more times. Each time I told each of the three people that I had scheduled the appointment 4 days ago at the arranged time. The service was okay, and I wouldn't recommend this place or go back. I've experienced far better at other tire places. read more

Poor workmanship. Had to return for faulty rebalance work. Got no apology and was promised quick response time. Got no priority and took well over 45 minutes. Really disappointed. Don't recommend this location to do business. read more

This Discount Tire tire location is awesome! The staff was very friendly and extremely helpful. They ordered a new set of tires for me and was able to replace them in a quick manner. I highly recommend this location! read more

More often than not I have a good experience here, but it never fails me that when I work with Jared he always tries to up sale me. I tell my wife and daughter when they see him turn and run fast. I work in sales and I understand about meeting the customer needs and hopefully, you can sales them something extra...I get it. However, this guy is super slimy. For example, one time I was hearing a knocking from my rear tire as if something was lose maybe a nut or cv joint wear and tear ( not expecting them to fix a cv joint) Jared looks at my vehicle without driving it and says "you need a whole new set of tires." I would not buy a cup of ice in the desert if Jared was selling it. Make sure you get an itemized receipt when you are working with him. Other than that I enjoy coming here and I plan on coming back in two months because my wife needs a set of tires and I enjoy the Keller location. Super clean store and the techs are fast, friendly, and nice. Again, I am not saying it's wrong for a salesman trying to sell you the better quality of tire and up selling the "warranty tire package" I'm in sales and I get it, but that Jared guy...turn and run. read more

They are dishonest. They will charge you an extra fee you didn't sign up for. $22 per tire is fine but then on top of that a charge they won't discuss with you that's another $33 per tire for some random certification. This is a scam and they scammed me well. I will not ever again recommend this location or return to this location. Jared is the one I dealt with. read more

I've always used Discount Tire for my vehicles tire needs. The staff at this location are a bunch of hard working men. Blake and another guy whose name I didn't get helped me. Great customer service and such positive attitude! Thank you guys! read more

Extremely poor customer service from associate Juan. Set up an appointment and he wasn't friendly at all. I told him I had an issue with my tires and he told me they were all fine when my tire light was on. On top of that I asked for all tires to be checked for nails and he said "we can do that but we're not going to find anything" before even inspecting my tires. I'm not sure if he was trying to save time or what but he was very rude and dismissive. Not returning to this location again as he lied to me and didn't do what I asked even after repeatedly asking to still check all the tires. ***update*** two days after the innocent at this discount tire, my tire blew out on the highway. Do not come here. read more

Great Service but like all discount tires they are extremely busy. I'm going to keep writing so this review will post :)

Associate was rude at check in. Had my daughter follow me in case I needed to leave the vehicle. Arrived before they opened so luckily was first in. Was going to tell my daughter she could leave but associate couldn't wait 2 minutes for me to come inside to check in. Rude pushy. I'm not impressed. read more

ABSOLUTELY HORRIBLE DO NOT COME HERE. I hat to sit in my car for 15 minutes and nobody approached me and I had to personally get a worker and they said they couldn't patch a nail that was in a awkward spot when I went somewhere else they patched it. read more

I came to this location to get my tires replaced and was very pleased. The service was good and they finished sooner than the quoted time. I've always been happy with this discount tires location and they do indeed have the best priced tires, I will continue to give them my business. read more

Always have a good experience here their customer service is hard to beat! Good tire prices and they always try to take care of me when I come in. read more

These people are so incredibly nice. They have fixed my flat tire 2 times now for free. This last time I got there and they were already closed (and had been for 20 mins) but the nice man said he would open the bay back up, pulled out the nail and plugged it and aired it back up all For free AFTER they were closed! I promise that any time I am in the market for tires, I will be coming here. I appreciate a company that still understands how to win over customers, by providing such top level Customer service. Thank you! read more

I called Discount Tire at another location and they referred me to this store because it had the tire I needed. My tire had a plug in the shoulder (that a dealer should not have let pass) and I had to get it changed quick for a trip. The staff was professional courteous and got it done super fast. They let me take pictures of the old tire for proof that there was something that was not right with it and generally were great. Tim and Carlos thanks! They quoted me 45 minutes and it took about an hour but they got busy right when I arrived. Very satisfied. read more

Bought tires and had them mounted. all 4 tires were different psi ranging from 26-38. Factory specs are right on the door 29psi. Went back twice for road hazards. Had screws tires twice. Both times took over 2 hours. Ridiculously slow and asst manager is rude. read more

Brought some wheels and tires to this location to have them dismounted / remounted so I could have them powder-coated. Ian helped me out big time and took good care of my wheels. Got them finished quick and didn't damage anything! Thanks again Ian. read more

I have been going here for years. I will not return after today. I had a simple tire mount on a rim. I bought the tire at Discount a week earlier only to find the rim was damaged. I was told to leave the tire and new rim and come back in an hour and the would put the tire on the car. I came back gave them the keys and was told it would be ready in a couple of minutes. It took 30 minutes for car to make it to the bay and the tire had yet to be mounted. 30 minutes later I noticed the car was no longer in the bay. It took me another 15 minutes to find the car, way in the back. I asked about my car, they found the keys and paperwork. When I got to the car the spare was not correctly placed in trunk and a lug nut cap was not installed. I found the lost cap in the trunk under the spare tire. I guess this is the inevitable when a company gets successful, the service goes way down. read more

Waited two hours. Resisted the hard sell to buy more than the one tire I needed and was not happy when I get home see they left my cargo area mess, not putting up my jack, spare cover or wrench even after pulling my wheel out of that area. read more

Discount Tire - This is the mess they left in my cargo area - Tires Near Me - Keller, Texas

Good service. Excellent warranty program. Just really sucks at wait times. They know their customers need to wait and they make the experience as pleasant as possible. When I was at the head of the wait line, the open rep at the Service Desk took a call. Yes, I was a little bit put off that I had to wait - but I've been in the place of the calling customer too. Bill handled the phone customer with attentive professionalism. When it was my turn, he walked out with me to assess the shape of my tires, offered affordable choices, and there was no pressure upselling. I didn't give them 5 Stars only because of the wait time. (My car has not been seen yet.) It is Saturday. They are extremely busy. I am sitting in a comfy chair with my phone, Kindle, phone charger, and a Sudoku book. Time to relax while someone else is doing the work. read more

If you're looking for a place to take care of your tires need, this location and Jake is the place to go. I been going here for 10+ years and they're always provided me excellent services. I had ordered some tires online and made an appt to have them install. Due to logistics delivery issue, one of the tires was not there when I came. Jake was on top of it, researching and was able to get me a better set of tires for the same price - delivered the same day. I came in the next morning, Jake recognized and greeted me and had all four of my tires replaced under 30 minutes. Exceptional services, customer for life! read more

This is my go-to place if I ever have tire issues. Today I needed their help once again and, per usual, they didn't disappoint! Got out of work last night and noticed my tire was low so I knew I needed to get it taken care of. Came in and explained the situation to Mr. Mike Mikeska and he was prompt, polite and professional with the entire process. He assured me they'd get it in and look at it ASAP. I go to the gym right down the road so I had planned to workout while they did their thing. Thirty minutes into my workout I got a text saying that my car was complete and when I went to pick it up I was able to pay (cheaply thanks to the certificate program) and get in and out with plenty of time to go to work! HUGE shoutout to Mike and the rest of the team for a job well done. I'll be back again whenever I need the and that's a bet! - James N. read more