I visited this Discount Tire Store on Thursday as my tire was low. Paul was courteous, professional and very detailed. He advised me to have a tech check the tire, but I had an appointment. On Friday morning 08/14, I headed back to this Discount Tire, as again my tire was low on air. Jose helped me and I needed a new tire. He gave me choices, concerned about pricing, matching my existing tires that were newer, and what was in stock. Jose was professional, courteous and friendly. It took a little longer as the place was swamped with customers! I actually purchased 2 new front tires. It was Very very busy at 0945am. It actually gave me a chance to observe the team in red shirts! Being in Management for 43 years, and dealing with the public, these gentleman were a well oiled machine. Nick, Jose, Ethan, and 2 others I couldn't see their names, greeted customers, checked out their vehicles, helped them make good decisions, answer phones and deal with demanding customers! WOW! I'd hire every one of them! I watched Nick help an elderly woman using a cane.. just the walk from the parking lot wore her out! Nick offered her a seat, cold water and Nick took her keys, ran out to her car, check it out. He came back and treated her with courtesy, kindness and genuine care! I was truly impressed! Wow! Over the top customer service! Ethan did a great job on my Volvo, kept me updated on what was happening and went over my new tires and how the sensors worked! Again, an absolutely awesome job! Ethan was very professional and courteous! He needs to be promoted! Impressive young man! In this fast paced world, here is a Tire Store that understands customer care! These guys care about people. It was refreshing to see young guys be honest, courteous and professional. It actually gave me hope for this psychotic world! I enjoyed watching each customer transaction and how polite and respectful these men were! I'll drive across town to visit this shop! Great job guys, and thank you for understanding what customer service actually is! I truly appreciate all you are and all you do! *** No, no one here is related to me, I'm just a regular old joe off the street! But a customer for life at this Discount Tire! read more

SCAM! *For the record he didn't even measure them* Love how my car is 2 years old and only has 10,000 miles on it but the guy said my tires were too old to fix it, I said how long are those tires usually good for he said 4-5 years I said my car is only 2 years old then he switched and said oh you just put too many miles on them I said how many miles do they usually last for he says these tires are about 50,000 miles I said I only have 10,000 then he goes on saying they're not at the legal limit to patch them... he even said it's that brand of tires they're no good then tried selling me new tires... they sell the exact same set I have on my car... that's embarrassing. I drove a mile down to the next tire shop they said my tires were fine and well within the range before needing new tires... only difference is they charge to fix flats discount tire does it for free. And the amount of times I heard the guy say "credit & finance" they must get some sort of kickback or bonus for scamming people into their credit cards lol this place is definitely a joke... This is now the second time I've had problems at this exact location for tires... Photo for reference on my "too bald" 2 year old tires with only 10,000 miles on them. Tread doesn't look that bad to anyone else besides this place read more

Discount Tire - Tires Near Me - Las Vegas, Nevada

I bought 4 tires a year ago and went back because I got a flat tire, when I bought them I pay over 1000 dollars and told them I wanted the warranty as well. Now when I told them that I need that tire fix or replace , I was told there is no warranty and I had to pay for a new tire. read more

Discount Tire - Tire - Tires Near Me - Las Vegas, Nevada

Popped into this Discount Tire location for a flat repair and was happy to find they could fix the tire, and it was FREE of charge. In and out in 35 minutes an hour before they closed at 6pm. Clean facility and plenty of seating in the lobby. Thanks Hector, for your help today and helping get us back on the road. read more

This location has fallen victim to the corporate curse of East Las Vegas. Deals are great, which brings in crowds. Never not busy, and I used to reliably bring my car in for scheduled service and be in and out in less than 2 hours. Now you better drop off the car because they will be swamped and most likely forget your car in the queue like they did for me and a few other customers. Appointment times mean nothing. Doesn't matter if you show up 5, 15, 30 minutes early. If you're not micromanaging, you won't get in or out on time. Really driving the bottom line because they will apologize politely and profusely, not much else for compensation. I already take my car to other locations for air checks since they tend to be too busy to attend to them at this location, but was hoping I could at least rely on them for scheduled appointments. I don't like being the cranky customer in order to get the service requested fulfilled, which seems to be a requirement here. Discount Tire business model and customer service are fine, just severely lacking in expectations/satisfaction for this particular location. read more

This location used to be one of the better DT in Vegas but it seems that after they remodeled they're customer service and attention to detail has taken a cliff dive to now being the worst store in Vegas. The customer service was slow, rude and they acted as if they were doing us a favor. The need to upsell us when we just asked for a simple flat repair, tire rotation and balance was pure greed. Of course this service would all be free because we bought the tires at DT but no, they refused to fix the tire and tried to work us on buying a new tire, these tires are only a year old. Absolutely greedy. Next when we went to pick our vehicle both front windows were rolled down and car was unlocked. Our vehicle could of easily been stolen or riffled through. Please if you value your vehicle, time, money and being treated with respect as paying customer never ever use this location. read more

I made an appointment for 9am on a Saturday. I arrived at 8:30am, not expecting to get taken care of early, I just like to make sure I'm on time as I had a lot of things to get done on my day off. Here's where the problems begin, your people were friendly and of course checked me in and took my money easy peasy. They didn't even have to sell me, I knew what kind of tires and add ons that I wanted, wiperblades and warranty. I was told I would be out of there by 10:15 am...with an appointment at 9 I thought it was kind of strange that it was going to take an hour and 15 minutes, but their waiting room was constantly packed. Well, 10:15 rolls around and my truck still isn't even in a bay! Needless to say I wasn't out of there until 11am, 2 hours after my scheduled appointment, and my other errands delayed by over an hour. I also was not given a receipt and had to call to have one sent to me via text. But I guess my time isn't as important as you all over booking. I will not do business here again. I will not recommend discount tire to anyone. The only good thing I can say is the young men actually changing the tires were working their tails off and did a good job. read more

I came here two days in a row last week to bring both mine and my fiancé's car in. Each time was an appointment made the day before, each time was under an hour wait. Everyone was nice, not super pushy like some other places can be. Informative and delightful. Customer service was spot on from the phone call to the very end. Last year I came in to this location as well without an appointment on a Thursday, probably an hour or so before they closed. I was actually trying to drive to California that night and on my way home from work, a weird object ended up in my tire. I left my home and retuned in an hour's time with the tire fixed!!! Thank you! read more

I had a very disappointing experience at the Discount Tire on Nellis. We came in with a nail in our tire and were immediately told we would need to buy a brand new tire and wait 1 hour and 40 minutes -- despite there being three open service bays. When I mentioned we might just go up the street to a Latino tire shop because they might be able to help faster, one employee made a racist remark that was completely unnecessary and offensive. Professional businesses should know better. We ended up leaving and going elsewhere, and within minutes another tire shop confirmed it was just a small nail and an easy repair -- no new tire needed. It's frustrating when a business tries to upsell customers instead of actually helping them. The attitude from the staff also noticeably changed during the interaction and became dismissive and rude. Customer service, honesty, and professionalism go a long way. Unfortunately, this location missed all three. Think his name was Daniel. Short dark curly haired idiot read more

I've been a customer of Discount Tire for over 20 years. I love that if you've got a flat tire you can take it to Discount Tire. and they'll repair it for free! Even if you didn't buy your tires from them read more

I stopped by the Discount Tire on Nellis and they were quite busy but from the beginning to end it was great! Misael helped me choose the tires i needed for my Honda. The service guys were working fast and efficient. i just want to give props to everyone there. they communicated well with me and got me back on the road very safe! THANK YOU Discount Tire on Nellis! For a first time customer i will definitely be coming back and referring all my friends and family to this location! read more

If I could rate the experience a negative I would. We purchased new tires from this location and first they put two different size valve stems on either side. My husband ran over something today that put a large hole in it and they didn't have a replacement tire and there warehouse doesn't deliver on Saturday. We had a spare tire that they attempted to put on until the replacement came in but, after they took the new tire off and realized that the tire spare tire was too old and they wouldn't allow my husband to put on the spare with his tools in their shop, we had to drive the truck home on the flat with the giant hole (since that was safer than the tire that was older than 10 years) and put the spare on ourselves with a tire iron and stock jack. We contacted a different location and were advised that for a small fee we could have had the tire delivered to the shop for replacement. While we were on the phone the second time with the new shop we received a voicemail advising that the original shop on Nellis had put in a "favor" for us to get the tire delivered over the weekend. However, in that time we had already reserved a replacement tire along with a new spare tire to ensure we don't have to endure this again. Thank you discount tire for showing up! read more

Definitely earned a -2 star today. I hit some debris in the roadway on the way home from work. I have full coverage on my tires. They didn't have my tire in stock at their location and their warehouses don't deliver on the weekend. They offered to put my spare on and hold my tire until Monday to replace it because the damage was too big for a patch. Then they refused to put my spare on because it was over 10 years old. They already had my new flat tire off. Why couldn't they just put it on with my consent. Instead they put my flat tire on and told me to change it in the parking lot. This company has lost a valued customer. I will be speaking to corporate. read more

We went in for an "free" alignment inspection didn't even bother to look at the car and turned us away. Told us to go to a mechanic that they couldn't help us. Very rude wouldn't recommend coming here. read more

I've never had terrible service at this location before but today was ridiculous. Waited in line for air check as usual. 3 cars ahead of me, not bad. Should move quickly. Not today. Sat for 15 minutes without anyone helping anyone at all. I asked inside the store if anyone was working outside at the line. He told me the guy went to the bathroom. Really, 15 minutes. That's an official break. Someone should have replaced him while he was on his break. This is just stupidity at its finest!!!!! You don't just leave a line of cars unattended for that long. There's plenty of competition, I guess they don't care about customer satisfaction. Sad but true Lost a customer today! read more

I've gone to this location several times for tires and/or repair and the experience has always been nice and professional. Recently had them replace all my tire pressure sensors and I felt the price was super reasonable. Especially since the dealership was requesting upwards of $1,100 and was back ordered which is completely insane. Cost me just over $300 and about an hour's time. Well worth it in my opinion. There's been a couple times that I've had to wait longer than estimated and/or told which it is, what it is. It happens. Discount Tire is much like the outfit I use to go to in the Pacific NW called Les Schwab. Not exactly the cheapest in tires and repair but you are really paying for the work and warranty if things happen to go awry. They are plentiful and easy to access locational in a pinch when needed. They will guarantee their work and product. That's why I use them. With that said, I've been happy with them and would recommend. 4.5 stars out of 5. Cheers! read more

Wow, the guys are polite, professional, and fast. Dylan and his crew are amazing. It's really cool to see the guys working like a pit crew through the shop window. read more

Overall experience was fine. Done on time. Small discount on tires. My complaint is the price of the tire pressure sensors. $62 APIECE ! Go to Amazon and a set of 4 is $24 TOTAL. I'm sorry but that is a total ripoff. Even Ford 'only' want $53. And for some reason all 4 tires had different pressures. read more

I've come here for years, Hector & Carlos were extremely helpful, genuine and knowledgeable. Made me feel comfortable with my purchase and answered all my questions. I love the service and atmosphere. read more

I got my 10/10 Michelin tires from discount tires on nellis and my bmw has never looked sexier thank you Dylan for your kind help and service. Dylan was super quick and kept me updated. Love this place! read more

Discount Tire - BMW Michelin tires - Tires Near Me - Las Vegas, Nevada

Worst place to check tire Employees just ignoring customer Two of them r just sitting at around 3 pm read more

Dylan and his crew stayed after hours, helping me and a few other customers. He was patient and friendly. I had a flat tire and it was replaced. Thank you read more

We stopped here because we got a screw in our tire (drivers side front tire). We also told them our sensor on the other front tire was also reading low and we were told they would fill it and get it fixed. We were told our tires are no longer under warranty and we drove over 55,000 miles last year (which we didn't) and were upsold to try to buy tires. We declined the tires as we just wanted the flat repaired and the other tire checked. Well I can only assume because we didn't buy tires, they didn't touch our other front tire....so we got our car back with the tire sensor still on and the other tire reading low. Thanks for that read more

So I went there because the rear tires on my vehicle felt weird. They took it in and said it was because ALL my tires where old and meeded new ones and i asked them to balanced them, I said thank you and left. Turns out something wrapped around driveshaft and now it'll will cost me a bunch. I'm just wondering if they put it up to balance the tires like I paid for shouldn't they have seen the thing around by driveshaft, and told me instead of trying to uncharge me for tires I didn't need. read more

Wasted my time. I brought a loose trailer wheel to get the tire replaced since it had a screw in it. Jose was very helpful and told me it would be completed right away. After an hour, there was one person attending customers in the lobby and one person in the vehicle repair area on his phone. I heard everyone else in the break room laughing through the walls. I asked the guy on his phone if my loose trailer wheel was done and he said "yeah, I got that done about an hour ago." Needless to say I waited an hour for no reason. If I didn't say anything who knows how long it would be waiting there. If you value your time, I recommend going somewhere else for your tire needs. I know I will. read more

We went to get our tire pressure checked and we waited for 15-20 minutes before we finally left, next time I will take pictures of most of the techs just standing around in the bays, they were not too busy. We saw at least 3 sales reps walk out with customers but NOT one turned to acknowledge us with a nod or wave. We do appreciate the free service but a simple nod, wave or something to let us know they see us. read more

I've been going to discount for years, even different locations. If i have a good tech that treats me right and does a great job on my vehicles always etc; I'll follow them to whatever store they go to. That being said, Daniel at this store is amazing! I have been dealing with him for years and at different locations. He goes above and beyond for service, his attitude is great and he works well with others. He's had to stop on my car to help another tech but came and get me know it might take a few minutes longer and explained. That speaks volumes in my book. Today I had a service of rebalance at this location. The service person named Carlos, not so friendly in my book when asking for Daniel personally. I said I came for Daniel for the service. Carlos then turns and with a little attitude goes "well do you want him to do the inspection also?", I said sure if he has the time. He just had an attitude about it and gave Daniel an attitude about it also. I was not pleased with Carlos at all and I def dont do service with people that act like that in a service industry. I will continue to go to Daniel no matter the location; never an issue and I also never have to take my vehicle back to him to have something fixed or redone either. Im 1 person, but my boyfriend also only uses Daniel no matter the store. Maybe he should get a promotion!! All 4 tires had to be done. Rides smooth now and no more noise. read more

Came here to get a tire checked out as I believed it was leaking air. The team members I interacted with very nice and helpful. Unfortunately, it was a 40-50 min wait to get it checked out, so ultimately I went somewhere else read more

This place had best prices to replace our tires . They gave us an estimated time and they were done even before then . We didn't even made an appointment and we had a great experience ! It is very busy and that's why it takes time but it's worth it ! They also have appointments so if you want , you can call and set it up . The whole staff is helpful , approachable and knowledgeable Great service !!! read more

Discount Tire - 1st time I see a female mechanic. As a fellow female I hope more businesses can employ more Woman. - Tires Near Me - Las Vegas, Nevada

Guys can't even give me a straight answer on the phone put me on hold 3 times ! Guy working 8:20 am on nellis is a moron!!! Pep boys getting my business even if little more $ At least they were honest! read more

This store has completely gone downhill. In the last two months when we've gone in there for our vehicles tires, the first time they took and put the spare tire on the front which you shouldn't do and this last time we took the tire off of the car, put the spare on and took the tire in for them to look at to be fixed and they told us it wasn't patchable so they put the bad tire back on the car after we put a spare on for my teen son to drive home on. What if he would have got in an accident because of their doing. They preach safety safety safety and they do stupid stuff like this. Never again will we go here. read more

This location was so amazing for how quick and efficient they helped me. I had two tires with nails in the sidewall and I ended up needing two new tires (I was prepared for that being the outcome). Carlos was awesome and helped me with my financing. Me and my kids were in and out of there within an hour maybe hour and a half. Customer service was great! Thank you again for helping me with my emergency! Will definitely come back if needed and will highly recommend. read more

Discount Tire - Tires Near Me - Las Vegas, Nevada

Stopped to get my tires checked and waited over half an hour. They only have one guyto check tires and if you need help he has to stop and go help. Meanwhile four staff come out to clean up the back- one actually did the work- they forgot the line of cars waiting and watching them horse around. Then two more come out and chat before going back in. Normally I would recommend discount tire but today's experience was not a good one. Dylan did a great job- friendly and efficient- but he needs help. There is a long line to get tires checked. read more

I arrived at 2:25pm with a punctured tire. I checked in at the counter. He asked me to sit and told me someone would go with me to inspect the tire in 5 to 10 minutes. I received an automated text message at 2:28pm. At 3:30pm I approached the counter and asked Dylan if I'd been forgotten. The answer was, of course, "yes." He apologized and went out to inspect the tire. Back inside he told me that there were 3 people ahead of me (all of whom arrived after me) and that it will about an hour (another hour). I got a new text message at 3:37pm showing arrival time 3:42pm and the arrival time in the 2:28pm text also changed to 3:42pm. Good customer service is not their strong point. As of this review, I am still waiting. I had ample time to write this review. read more

I can always count on Discount Tire to fix a flat tire. The staff was friendly and had me out the door in no time.

Dayton made me welcome and inspected my tires thoroughly my light came on. He explained to me what needs to take place in the hotter temperatures. Vegas is extremely hot and it can exhaust the air in your tires.super kind friendly, Inspector Dayton read more

Dylan and Carlos were very helpful and able to get the tires I wanted to the store before I got there so I could be out in time for school.

This is the only tire store I will do business with. The supervisor at this store named Jeff turned a major problem I had with my car into a professional solution with expertise workmanship that went above and beyond to satisfy the situation. His team of technicians are very skilled and professional. I would highly recommend Discount Tire especially at 900 N. Nellis Blvd 702-438-1018 Discount Tire Store has a warranty that is lifetime that is worth purchasing for a small price. All flats are repaired free of charge and they will air your tires and check your pressure for free as well. This is definitely exceptional quality and in today's economy that's extremely hard to find. read more

I went in yesterday just for a simple air pressure check. I was behind a car. A few mins a young man with busy curly hair goes to that car and she makes a uturn and he walks off. There was no "I'll be with you in just a min" or anything of the sort. I sat there another 10 mins and yes this long. I looked at my clock. Finally I walk in and a pleasent young man named Andre I . When I walked he greated me and I let him know what happend. Tires where filled and went about my way. I must say customer service is becoming nonexistent and this is sad. Please do better. Acknowledge your customers and let them know you see them and will be helped in a few mins. read more

Professional, quick and great customer service. I was in and out when purchasing my tires. read more