on Monday 8/14 I called (spoke with Austen) at 9 to order four tires they don't typically stock. the tires arrived the same day at 4:30; I got there at 5 and they had me out the door by 6, In addition they re-installed the donut ( a tedious task)...all in 100 plus degree weather. read more

I had to respond back to a donkey called "Cory" and his completely stupid review. I run a roofing business and sadly, the nature of the business is that when I head to the Lewisville Landfill to empty out my dumpster, I just never know what my tires are going to pick up. A new tire or a tire repair is always a weekly occurrence and every time I show up needing help, all the guys there are personable, friendly, helpful and genuinely want to help. Are they busy? Well yes why wouldn't they be when offer those of traits!! Regardless of how busy they have been, they always complete the work on time with no issues. Cory you donkey, don't be a hater you whiney little bitch read more

bought 4 new tires - installed by sketchy kid (all of them are in their early 20's or younger) bad vibration after installation - took it back & they had to rebalance all 4 tires total wait time: 5 hours go to the store @ Coit/George Bush Turnpike - never had a problem there read more

I cannot rave about this location enough! I came out to a flat tire on my way to work. I got there before they opened, so there were only a few people in front of me. The gentleman who helped me was so friendly and professional, and was more concerned about seeing if the tire just needed repair. Unfortunately, it was damaged, but hey this stuff happens with cars. He was able to find an exact match, and I was out of there within 30 minutes. Now this place is obviously pretty popular because the line formed fast. I was relieved to see all of the good reviews, and now I see why. One of the techs even took the time to point out that my car did not have a spare tire. Good to know. Apparently some manufacturers are not including them in newer model cars. Most of my co-workers also say that they go to discount tire as well. I highly recommend them! read more

I'll tell you what...tires are NOT cheap, LAAAAAAAWD! BUT, I'd much rather be safe than sorry, SMH. I came in around noon, I think I beat the lunch crowd. Sam helped me out, pretty cool guy, very friendly, told me ALL of my options. All of the workers here make sure to reassure you that they'll be with you as soon as they can, especially when they're busy. I come to this location all the time and I'm always taken care of. read more

We had a car towed to this store due to a flat. We got a call from a friendly employee who used reassuring words like "let see what we can do for you" and how we can help you out. He kindly researched to see if we had protect, alas we didn't. He then proceeded to tell us that a new tire would be $150. My husband asked what is wrong with the tire. He replied with "its flat". We refrained from replying with "duh". Because after all that is why we had it towed. He then let us know they havent even inspected the tire yet. My husband insisted they see what is wrong with it. If it's of now would be a much deeper fix than a brand-new tire. When I got to the shop the car was still in the parking lot. It hadn't been looked at yet. When they finally did look at itit was a mail that had punctured the tire. So they fixed it, free of charge. My biggest qualm with them is that they were ready to sell us a new tire without first saying what was wrong with the first tire. read more

（1) Not telling me the tires were in stock in other DT stores and made me wait for two days. Also not making me an appointment and made me wait over two hours in store. (2) Selling me the tires not on promotion. Price higher than elsewhere. (3) Overinflated the tires and I had to come back to adjust pressure. (4) Not wiping clean the tires and they look dirty. read more

If you want to purchase an item that you don't need them to install, they require a debit card or cash, and not a credit card. Because of fraud. I don't know how or why someone would commit fraud on $50 worth of car parts, but that's their "policy". They also had to go out and check my license plate and put that in the system. For $50 car part that they weren't installing. Because, you know, fraud. What?? Inane policy. Not shown anywhere including in the fine print on their website. And the manager couldn't care less. Not the type of place I would want to bring my car in the future. read more

Discount Tire has proven reliable over and over again. I will never go anywhere else for tires. The service and professionalism of the place meets my highest expectations. The techs are sincere, pricing affordable, and the process seamless. Kudos to a place that still has the "spirit of excellence!" read more

Changed, balanced, and rotated my tires in 30 minutes! Patrick was super helpful and tracked down the specific tires that I needed!

Outstanding customer service. Clean interior and clean bathrooms. The guys there are always helpful and knowledgeable. I like the fact that no matter which location I go to they always have my purchase history. read more

So this is about the Manager not the company but maybe it should be? I have been a DT customer for YEARS. I get everything from them on all cars in my extended family. That being said it is amazing how little my years of loyalty mean to this particular manager. I love the service I get from pretty much everyone but every time this manager can he sticks it to people. Today I got a flat.....unexpected. I took it to the first DT I could find and the manager that I have always noticed being a jerk was the new manager at THIS location. Bummer for me but the new kid that helped me was doing everything right..... so good for me UNTIL he needed approval to give me more than $25 for a $200 tire DT had installed recently installed since I was getting 4 NEW TIRES from them today! He quickly said no and didn't have the guts to tell me why or even address me and I was all but 2 feet from him when he denied the kid. Keep in mind everyone working at DT agrees this is "basically a brand new tire" their words...... Keep in mind also that I got a whopping 10K miles? from the tires that were on the car which I got from them......He cares none and walks off. What a jerk but that is par for the course for this guy. I would imagine the store I usually go to, that is in a nicer part of town, got tired of his ACT and booted him. Just my bad luck to land in his lap at this store. Make no mistake, the people at THIS location seemed legit and pretty awesome....I cant imagine they were all too happy to get Barry. He walks around looking angry, no personality, no customer service......just walks around like a jerk. Congrat's DT for being so good that I stay with you regardless of this guy. I should also point out that as good as DT is, they still pull the "the lug-nuts are stripped" routine to get you for another $45. They did the same thing the last time I got tires.....they should update their notes. I only use DT so if its stripped......they did it so why would I be asked to pay? I wanted out and $45 doesnt hurt so I gave the new kid a break and paid it. Be better DT....... read more

They always do a great job. They are fair and friendly and I love the Christian music playing. I've never had an issue with them and they always go above and beyond. read more

Came in with a nail in my tire. Everyone who worked with me was very courteous and speedy. They fixed my tire for free! I was very satisfied and will return the next time I need a new tire. read more

Always a great experience here. I do wish they were open on sundays. I can always trust discount tire to do a great job and it's nice it's next to my workplace. I had a flat that day and they were able to help me within a couple of minutes. They got the right tires. They had told me 45 minutes to complete. They ended up finishing within 30 minutes! read more

My girlfriend went to get her front tires replace, they called her and told her one of her rim was bent and giving all these information about how this is mess up her suspension and what not. She's not that knowledgeable with car so she handed me the phone, I spoke to them and I was told that one of the rear tire was bent and they try to sell me a full set of rims from their store. I decline their offered. Took my girlfriend back to the shop so she can pick up her car, she was told that both of her front rims were bent. Apparently both of the front and rear rims are bent now and nobody know what the hell is going on. We always go to discount tires for service but that's going to change. This shop is completely unprofessional and nobody is on the same page. read more

Of course I come out to my Jeep and there is a large screw in my tire. That's my luck. I was able to get over to Discount Tire and get my tire patched after a 3 hour wait with a very sick 8 month old in 97 degree heat. When I got my Jeep back, the tire pressure was still low. I ask an employee (older militant looking male) who was driving by with another customer vehicle if my tire can have more air (it was at 33 psi and needs to be a 36psi). He snaps! States "Ma'am you drive a Jeep Dodge Chrysler. They won't reset until you drive at least 20mph. I wish I had a magic button to reset your tire pressure but I don't. You'll just have to drive it!" And he drives off. Concerned, I call my husband and he said it's probably true. So I drive home. It's been a week now and my tire pressure is still low. I'm not happy about it. I have had several cars with Discount Tire, and this is the first time I have been snapped at. I won't return to this Discount Tire and will stick to my Discount Tire on my side of town. read more

Discount Tire - Screw in my tire after pediatrician appointment with sick 8 month old. - Tires Near Me - Plano, Texas

See all

Fast. Fair. Friendly. I recommend getting an appointment if at all possible, but these guys will hustle to get walk-ins serviced too. My recent experience involved a tire repair, which I didn't have an appointment for. It was free, and they called me on the cell phone when it was ready. I was waiting for them to try to sell me something, but the sales pitch never came....what a breath of fresh air in the all too often shark infested saltwaters of auto repair. read more

I've always had problems with discount tire but this time it was the absolute WORSE service I had. They promised me over the phone that they would help me out and change my tires on my car (I had bought the tires online and made sure they knew of that) and when spent over $200 dollars towing the car there I got there the guy Anthony refused to change them because they weren't their tires. Wanted me to buy their tires and spend more money...That's all they cared for. If you want to go for a rip-off then I would recommend this place. Had to spend more money to tow my car out of there and go somewhere else where they gave me NO problems at all. Never coming back here again. read more

After making an appointment to have tires replaced I arrived to find 8 people in line. We were told to get in line and that the "next available slot would be ours". What is the point of making an appointment? We went to another location and was in and out in 30 minutes. I will never give this Ohio location my business. read more

I love discount tires. My dealership told me that I needed to get a tire replacement because of a nail. Since it was on the edge, they would not be able to patch it, which would cost ~$120. Then, I went here and they said they could patch it up for free!! So I just saved ~$120. I'll always be coming here for tires now!! read more

Highly recommend this place for all your tire needs! Amazing customer service and they lay out all the facts for you so you can make a well informed decision that's best for you. The store associate Preston is fantastic and super friendly! He genuinely cares about you and your needs and makes what can be a stressful and difficult process super easy and reassuring! Very professional. 2 thumbs up and 5 stars! read more

Went to get new tires. Service was excellent, even though it was raining and I came literally 15mins before they closed, they gladly helped me out. There was a issue with the tires I got. It was wasn't really anyone's fault, only after rolling on them a while did the issue arise. I called Discount Tire, Patrick the employee who helped me out initially, immediately set out to make it right. Now not even a week later, he got the right tires ordered and had me on my way. I really appreciate Patrick taking care of me, throughout the whole process, there was never a hint of animosity, all he wanted was to make it right. Mistakes are made by everyone, but how you handle it is the mark of great customer service. Patrick you rock and I know where to go for all my tire/rim needs! Thanks guys! read more

Very professional service. They quickly attended to my needs and got me a quick estimate. Very attentive service! Highly recommend!

I had a slow leak in a tire and went to Discount Tire in Plano. Barry Geer was the representative that helped me. He and all of the people there were very professional and friendly from the beginning. They were fast in getting my car in and noted I had a nail in my tire causing the slow leak, they fixed it at no cost and with a smile on all their faces. I will be back when it is time to replace my tires!....I would highly recommend Discount Tire. Thank You! read more

I love this Discount Tire location on Ohio Drive in Plano. I always feel valued and safe there with whatever tire needs I have. In fact, I recently replaced all 4 tires through them and they took a lot of time to research the best options for my car. The tires I wanted were delivered quickly and they installed them in record time. The manager Barry went out of his way to make sure I was completely happy with my service experience. With such great customer service, I will continue to be a loyal Discount Tire customer. read more

This is a busy place on a Saturday, plan to wait 1 hour. The front desk staff are really nice. They checked my tire and then gave me a few tire choices to pick from. Once your car is complete they drive it to the front door and say your name. Will return in the future due to great customer service and good prices. read more

1st visit here [Jun 2016], third visit to company to get tires. Arrived Fri afternoon and it was very busy with lots of customers. I was greeted promptly and got a new tire ordered. Due to the crowd I waited for 1 1/2 hrs to have one tire put on. If you made an appointment and/or went on less busy day it might have been a shorter wait. The guys in the shop were working hard and fast to get customers in/out. Money-wise I got a pro-rated discount on this tire purchase since the one being replaced didn't last as long as advertised. Keep your paperwork although they do have you recorded in their computer. UPDATE Apr 2017. Return visit to get flat tire fixed. Greeted before I got to front door very prompt service. Timing is everything. Mid-week in afternoon with not too many customers. I was in and out in less than 30 min with a new tire since the prior one couldn't be fixed. And I had a valid warranty from a previous purchase so the new tire was very inexpensive. Added 5th star. UPDATE Oct 2017. I made an appointment to take advantage of free tire rotation/wheel balance. It was very busy weekday with many walk-in customers but I was in/out 50 minutes. read more

Excellent team. The guys were able to accommodate a Dad alone with a 2yr old a 5 yr old and not lose their cool. Additionally the team was lightning fast! Thank you Discount Tire! read more

I can't say enough about their customer service. Michael went beyond what was necessary. So much so, Michael called me back to make sure the tow truck had arrived and that he was waiting for me to come in before he left. I will always be a discount tire customer. read more

Excellent choice for tires. Had tires we needed for good price. Installed and fixed screw in front right for tire that's already on car. I've been buying from discount for 17 years because they do the work right. read more

I made appointment online, dropped off my car and in 15 minutes they were done! I was amazed. Although employees here we're very positive and welcoming read more

I strongly suggest you make an appointment for tires! I came in at 12:30 with my son. I waited for 10 minutes in a long line to check in, when this gentlemen helped me. I guess he saw that I was with my young son. They literally got me in and out in 40 minutes! And I got 72 bucks credited towards my new tires read more

Waited more than 3 hours when they said the wait was 2 and they let rich people with luxury cars park in non parking spots or handicap sports they is a Audi R8 park in a handicap spot with no proper tags. Way to go discount you have lost my business since you think it's ok to let rich people do what they want read more

100% recommend, went to another place first and said the tire was not able to get patched, came here next and they patched it for free! Thank you guys! read more

Order number 589633753. I ordered four tires on their website on 7/9/2020. My appointment time was for today, 7/15/2020. I had to apply for their financing through Synchrony Bank. When I arrived for my appointment, they let me know that they did NOT have the tires. They tried to offer me a tire with lower mileage warranty for the same price. I obviously rejected their offer. I've already paid $577.92 for the tires on my card. I told them to cancel the order, but the charge never reversed. I had to file a dispute with Sync Bank. I've bought a lot of tires from discount in the past. The last set I bought will probably be the last. read more

Discount Tire is best in tire sales and customer service after tires are sold. I have visited this discount tire store on 121 and Ohio in Plano Texas many times. Experience has been excellent every time. I went again today and had the pleasure to talk to Todd R Eaddy. He was great as always in explaining that the tires on my car were down to zero tread and that I need tires right away. He confirmed that if I purchase 4 tire, I would get a 70 dollar rebate from Michelin as I had read on their web site. I was charged wrong he fixed it and got the tires from another store got them installed all before the close for the day. 4 Tires replace and a job well done by the staff. If you need tires please go to this discount tire store. I feel it is better than Costco and Sams Club or NTB. read more

Chris took care of my free tire rotation like a true professional! I have been to this location a few times now and could not recommend them enough! Great team, they did exactly what I asked for and I will be a life long customer at this location. Thank you Chris, you deserve 10 stars! read more

Excellent customer service and very quick to complete with an appointment. Ethan was very professional and felt like I was in and out the door. He explained everything clear and to the point. Also we paid what we were quoted online. Unlike Firestone where miscellaneous chargers added over $300 to the bill. Will definitely be back here. Thank you! read more

Christopher Yarnell needs additional training and soft skills on how to render quality service without wearing his frustrations on his sleeve or in his dialogue when trying to provide advice. He needs a reality check that customers are the only reason he is being compensated unless he owns that Discount tire location. This location does not provide any insight on what actions they performed, they just call your name, tell you "you are all set" and on to the next car. Please invest some funding in training this team on the "true" Discount Tire way of doing business. read more