I scheduled an appointment with this location to have my engine serviced as there were a few issues needing attention. When I called, I spoke with Brian and he was very helpful in setting up the appointment and walked me through what might need doing. He also said it could be done on the same day I brought my car in. When I arrived, the staff was friendly and definitely customer focused. I felt that they listened to me about my concerns. They gave me a time frame in which they would call me after running a diagnostic and they were true to their word. They went ahead with fixing ny car and stayed within the time they promised me. The fix was expensive, as I expected, but not as crazy a price as two other places quoted me. They also didn't try to take advantage of my being female by trying to get me to have unnecessary extra work done. My car is running smoothly now and I am pleased. I will definitely return here for future needs for my car. I recommend read more

AMAZING EXPERIENCE. Couldn't recommend Brian and his team enough to those looking for honest, accurate, and reliable information about their cars. We came to Brian late on a Friday night-- right before close with some car issues. He was kind, honest, and took time to explain the process to us. Fast forward to Saturday, the car had more repairs than we originally thought possible, and Brian gave us his honest opinion that some wouldn't have. He saved us from spending money we couldn't afford. Our experience with this Firestone was honestly the best experience we've ever had at any car maintenance place, and we will continue to come back for Brian and his team every time because honesty is how you earn peoples business!!! read more

Firestone Complete Auto Care - Tires Near Me - Plano, Texas

Came in today on Wednesday 10/15 220pm. I live in ROY city I just happened to be in the area. I did not realize I came to the wrong location. I set an appointment for the Plano location on 15th St. but I accidentally arrived at this one. I was willing to get my services done here anyway, but my Pricing ended up being about $120 more than where I had scheduled my appointment. The reason being is because of a charge for an alignment, but I have a lifetime alignment. When I asked him to look in the system, it should show that I have a lifetime alignment. He told me well it's not coming up. I asked him if he can check again. He he had an attitude and said well sometimes the system doesn't want to load, but do you know what location you bought it from? I said no because I bought it maybe five years ago and since then I have been to numerous locations. I told him it's OK. I will just go to the location. I have an appointment at since my lifetime alignment is not coming up. He said "ok sure". Your location did not make $250 today to simply install 4 new tires, an oil change, and alignment because of this employee. Older man, with glasses read more

Firestone Complete Auto Care - Tires Near Me - Plano, Texas

My wife took are car in to have work done on it. My wife said that they went out of there way to make sure she was being taken care of.Not only her but she said it was all there customers.Very nice people !!!! This is the only place for us now!!!! read more

Firestone has been good and have had no issues. Fast and efficient . Oil change is costly but everything is high now . Had coupon 25 off . Plano on Coit store. SEAN was great . read more

AVOID THIS FIRESTONE LOCATION! I was charged by Brian $266.99 for a battery replacement on my 2019 Ford Escape, including labor and a core charge. This is outrageously overpriced for a battery that only comes with a 2-year warranty--most auto shops offer better warranties at half the cost. I will recommend all costumers Never returning here. Firestone clearly prioritizes profits over fair service. Brian is a big Lier read more

Flat tire, I always love coming to this location because the guys here are helpful and quick.

Stopped here to look for emergency help with getting brake fluid, having either them top me off or I was happy to buy whatever they had to do it myself. The gentleman I spoke with was dismissive and asked if I knew where my e-brake was. In my opinion, that comment was incredibly demeaning when I was simply looking for some help because I didn't feel safe driving my hour long commute home, or really anywhere for that matter. It is so difficult being a woman in car shops as they often behave this way. Won't be back, emergency or otherwise. read more

I brought a new to me car that I received an alert to rotate the tires. When I brought the vehicle they informed me that since rear wheels are wider than front no rotation is needed but they still made sure all the tires were inflated to the proper amounts and with no charge. read more

Went in at 7:15 Wed 10/9 morning my day off,hoping for a brief waiting time ,I was the 2nd customer , wanted to get 2 tires mounted and balanced, I was quoted $16.50 each by anotherAdvisor last Sat but they didn't have my size, the service writer that waited on me Wed said oh it will be around $60 and i have 2 guys on vacation , it will be around noon. Nope ! read more

pathetic customer service. had an appointment at 4 pm today and after reaching to the location 5 mins early, i was told they can't do the service. i said, i have gotten the email confirmation as well and then the technician says he called and left voicemail(which is pathetic lie as i showed him my call log and there wasn't any call record). he wasn't even looking straight at me during the conversation. absolutely disgusting, rude, unprofessional service. not going to recommend anyone to avail firestone services. 0 stars. read more

Great experience year after year. Responsive and kind, helpful. No issue feeling demeaned as a woman at a car shop, like other reviews mentioned. Always polite and quick whether it's me or my husband taking the car. Highly recommend, we keep coming back. read more

I have been using this Firestone for many years. They are reliable, honest and fast. This morning, I was able to sit on a bench in back in the shade for EIGHTEEN MINUTES while my car was inspected. Touchlessly. Courteously. Honorably. I moved to this Firestone because of its honesty and integrity. The Firestone closer to my house tried to upsell me $625 worth of stuff when all I needed was a tail light!!!! I will never go back to that one, THIS IS MY FIRESTONE FOREVER. In four years they have been nothing but honorable. I would make the very small suggestion, that in this pandemic, that they provide a bench on the north side. The bench on the south side, where I did sit, had barely gotten out of the sun when I arrived. read more

It was nice to sign up with firestone card and get the benefits. However, today at this very store, I had a request to quick service request; it was great initially when I was told my service will be complete in an hour. After one hour, sorry we're about to work on your car. Then, sorry there is another car before you. Then actually there are two cars. Why don't you come back at 4 pm. Well, this is a joke shop! read more

Rusty is awesome and his team! Never had any problems coming to them. I trust my car with them completely.

If I could give them negative stars I would. I went into firestone for a free break check and decided to have my battery checked because that was also free. After two and a half hours of waiting, I was told that I needed a new battery and all of my rotors and brakes replaced. I was told my breaks were at 4mm and that was not the case. They tried to charge me $1000 in total and I was told that my breaks were not urgent but that he recommended I at least replace my front brakes first. I decided to check with auto one before getting my battery replaced, AND TURNS OUT MY BATTERY WAS HEALTHY?!? They tried to scam me and charge me $200 for a battery I did not need!!!!! And to make matters worse, my rear breaks had ZERO brake pads left that should have been changed ASAP! I could have been in a serious wreck due to firestone's ignorance. This was my first time doing business with them and this will be my last one. I will tell everyone I know to never do business with firestone otherwise they will be scammed or in serious danger. read more

Firestone Complete Auto Care - Rear brake pads - Tires Near Me - Plano, Texas

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Rusty was very professional and kind. They were quick and helpful! I was very happy with the customer service.

I've had oil changes done on my car since it was brand new with the same type of oil used every time. If I know what kind of oil my car uses, the employees here should know just as well. I walked in to the store with my coupon on hand, right behind a young lady finishing a payment for her service. Hearing her weakly murmur "$78 for an oil change?", I was immediately skeptical that she had been taken advantage of but nonetheless, it's not my business. When it was my turn, I showed the employee my coupon and the man had the nerve to look me dead in the eye and lie straight to my face. Not only did he try to twist the coupon into something completely different, he had told me that they won't put a specific kind of oil in to my car because it's the "wrong one". Really? The same oil I've been using for years and the same one they regularly put in at ANOTHER Firestone location? Ridiculous. Shameful and pathetic employee. Absolute trash for attempting to regularly rip off customers. No integrity or ethics. I would give this store a 0 out of 10 if it was possible. read more

Needed tires and was 2 weeks before Memorial Day. Gave me sales offers planned for that weekend and three options for tires with comparisons. This will be my new Firestone default service center. read more

I had to get rear blinker lights repaired for state inspection and tge state inspection and originally had an appointment at another firestone that suddenly had to temporarily closed. I called their number and this Firestone picked up and said they were taking on all of the appointments of the closed firestone. Just like that. I drove iver to this ine and they saw me right away. Casey was fabulous as well as the entire team. I was in and out so fast even with a couple cars ahead of me. Everyone was so nice and accommodating. Thank you Firestone. read more

Showed up 2 hours before they close today on a Sunday. They had all garage doors closed and only two cars in the shop. No cars parked outside or any customers sitting in the lobby. I asked if they could help with a nail in one tire and the guy that came out said he didn't have time today... ugh! Okay since you look so busy?!? Tire service lane didn't even have one car in it. Said for me to leave my suv there so they could have it done in the morning. Really? Just to take out a nail?!? Wow! No thank you! Pure laziness! read more

What a great location friendly staff and able to take care of my minor tire need immediately highly recommend

I took my car to have a brake inspection because my car was grinding on the front passenger side. Firststone to me it was my rear brakes. I took and had my back brakes done somewhere else. Come to find out my back brakes did not need to be replaced, it was my front brakes.... I am glad I got a second opinion because firestone would have had me in a really bad accident. read more

Thanks to Rusty and Fernando for fixing my sensor. My check engine was on. I'd been to my dealership several times only to be told multiple things were wrong with my car, but never had the sensor mentioned. I am not kidding, I got so fed up with throwing money at this problem I almost wrecked on the highway driving a poorly performing car. Last ditch effort I went to the firestone, ready to throw my car keys away and throw my car in the trash. They fixed my problem after running a diagnostic. Granted, yes they are not the cheapest. But at least they identified the exact problem and fixed it without any gimmicky add ons. Thank you Jesus, Fernando and Rusty. I always want to thank the guys in the back doing the hard work. You guys are awesome. Keep it up. I'll be back soon for tires and brakes on my beloved old car. read more

Upsetting I called on a coupon for $100 off 4 tires on my Tahoe. The price quoted was close to $900 with taxes. (Seriously!) "We'll call you back to see if we can do better." They did not call back! Fortunately I checked another Firestone for exact same tires and saved close to $200. I did let the other Firestone know upfront I was shopping prices and did not mention anything about a coupon. They told me about it and probably waived jacked up "installation fees..."I guess the Park location felt like they had my business. Other than pricing, I have been here in the past and their service has been fine. read more

Had to get my rear window assembly replaced and they charged $197 for parts that were available online for $60. In total repair cost almost $400. Would not recommend going to and certainly won't go ever again. read more

Firestone Complete Auto Care - Tires Near Me - Plano, Texas

Replaced the tires on my truck after a whopping 95,000 miles AND had 1/3 thread left. These guys did a great job the first time around and I got the same type of tire for the next 95,000 miles. These miles have been highway, city, and a great deal in various National Parks -- off road!! Got a new set on the Jag the same week, switching from Michelin for the first time. The car has never been sooooo quiet - and no more static! read more

Overall - meh I went in and had a clutch plate replaced on my 2008 Jeep JK. This was the first one they had done on this model by this person I was told, so they anticipated it would take longer but would be done by end of day none-the-less. Long story short, they did get it done, I was out of there at 9:45pm (long after closing) and had to circle back 2 weeks later for a part that had been broken during their work. I called the manager two days later to get an ETA for the part to be done and addressed, it turned out to be the following week which I could live with. In the discussion we had he told me of a drunk driver he had encountered that night he had finished and that he had stopped and helped and spoken with the police. I didn't think anything of it, until I got a call that evening from an insurance agent with details that my information had been provided at the scene of an accident the night before along with my state farm insurance agent information. I was floored. I have since asked for copies of this information from my agent (which they don't have) and since I wasn't involved in the accident, I can't get a copy of the police report as this has implications in Identity Theft charges and filing a police complaint. Be aware, your personal information, financials and identity cards left in your vehicle here may indeed be stolen for other uses...be careful, I have no idea what he was thinking or the fact that it would get back to me. Additionally, I found out during our ice and snow months that my 4WD isn't functioning like it used to. I do have options, and just down the street is the Jeep dealer, so I won't be taking it back there for work. I will have it looked over to see what was not done correctly. On the upside, I have had tires put on there that were just fine... read more

I had my car towed here after it broke down while I was driving. Rusty had his technicians examine the car to see what the problem was. This was supposed to cost $99. After seeing that they could not fix the problem, Rusty gave me a referral, and didn't charge me one red cent. On top of that, he allowed the car to stay there for 48 hours until I could get it towed to another location. I appreciate his kindness! read more

They didn't put my wheel lock key back, so I ended up having to go back to pick it up the next day. It was somewhat ok, since I had to go back anyways because of their screwup. They put the wrong tires on my vehicle, even though it was painfully obvious they were too small and they didn't say a word. I think it's all they had in stock and they were hoping I wouldn't notice. I had to come back a second time to get my original tires put back on. They tried to get me to have a front end alignment done even though I never asked for one or even mentioned it. They even put it on their "to do" list when I asked how much it would cost. I had to tell them specifically to NOT do the alignment. They never offered to show me the tires they would be putting on my vehicle. They completely tore up my spare wheel cover (was a tough leathery material, but the threads were really old around the edge.) They didn't bother asking me if it was ok before they had to damage it.... I didn't find out until after I was about ready to leave that I would no longer have a functioning wheel cover over my spare. It didn't look like they tried to preserve it at all.. It took them over 2 hours to change my tires. They did refund all of my money though. Either way, I'll never go back to another firestone company.. They obviously didn't know what they were doing or they thought that because I was so young, I was stupid as well. And I also bet they didn't think I'd write this review either. read more

I have changed my oil here twice so far and the service has been great! They complete the services needed at the time and give recommendations if any car issues come up during check up, without pressuring you into anything. My service advisor Joe was great today and gave me a breakdown of what was done to my vehicle as well as tire options without trying to sell me- including a discount in my services for today. They also provided me with transportation back to work since the length of service was longer than expected. All the guys in there are very nice, kinda funny too. I will probably get my tires from here bcuz it's cheaper than discount tire and they give a reason to go back. read more

was horrible. The guy seemed nice but was working on a lot of cars at the same time. very dangerous and likely to make a mistake. I came to him because the car was coughing when started, he just said that it was fine and sounded fine and turned me away. Well, it was not fine. I know my car and when theres something wrong. Turns out theres something with the battery and I'll be taking it to get it repaired somewhere else. Very rude read more

I had the pleasure to do business with these guys this summer. I was driving home from work and all of a sudden, my A/C stops working. My husband and I were gearing up to leave at 4 am that next morning to drive up to South Dakota. (14-16 hr drive) They did a series of test and then told me that the compressor was completely shot, and that it needed to be replaced. I was devastated at the cost... They were so awesome and was able to knock off a good chunk, and do it at that night. They worked so hard for us, and for that we are grateful. Thanks again guys, for all of your hard work... and the funny cat stories too! read more

Firestone Complete Auto Care - Tires Near Me - Plano, Texas

I was in the area with my daughter playing in a softball tournament when I notice a large screw in my tire. Knowing I still had to drive back home (SA, Tx) this had to be taken care of. Went to 3 different business in the area with no help. While driving back to hotel I found this Firestone location. I explained my problem to Travis and he assured me that he could take care of my problem. And did he ever. VERY professional, VERY efficient. Made it out in a timely manner and was back at the ballpark to watch my daughter play in her game. Travis and this location hit a Homerun! read more

My boyfriend and I have both brought our cars here and never really had good luck. They quoted my boyfriend a ridiculous amount for a fix on his brakes and after taking it elsewhere their first suggestion was to get the brake fluid changed. Then when I took in his truck because the check engine light was on they charged 100 just to run diagnostic which seems like a lot and then they said the max air flow sensor needed replacing which would cost another 335. After calling around that's about 100 more than everywhere else I called. I just don't trust them especially since their prices are crazy. I think they do in a way take advantage of people who don't know a lot about cars or pricing read more

Alignment done quick and easy... no hassle. No issues or problems, the staff here is great..

Recently relocated to Plano and came here for an oil change only. Car has been very well maintained and kept up to date on scheduled maintenance, oil changes and tire rotation/replacement. Only one car ahead of me and it took 45min. When I returned the 'area sales manager' informed me that my BRAND NEW TIRES (2300mi NON Firestone tires) were 'feathering' and I needed a front end alignment. They also tried to up sell fuel additive and fuel system cleaning. Upset there may be something wrong with my tires and no prior indication of alignment issues with my previous or current NEW tires, I went back to tire store where they were purchased and had them put my car up on the rack to inspect. THERE WAS ABSOLUTELY NOTHING WRONG WITH MY NEW TIRES!! SENIOR FEMALES AND OTHERS BEWARE!! read more

Thank you so much for checking my car out. I had a change engine oil soon warning turn on during my road trip from OKC. They were able to look at my history in OKC online and see that it was not time for a change. Checked my oil level and cleared the warning light for no charge! Thanks again. read more

I have gone to these guys on for many years. Purchased new tires here when not covered by the road hazard insurance from my car dealer. I have always had a good experience before and I trusted that they were not out to take advantage of my lack of car knowledge and were truthful. This time, not so much. I really feel they broke my trust. I called this morning to see if they had tires for my car in stock. they looked up the standard tire size for my car and yes. quoted me a fair price on two tires ($155/tire) and an alignment. The problem came when they saw my car had an upgraded wheel package and needed a different size tire...the tire they offered was $100/tire more the price of the original quoted tire ($249/tire). I get size difference can make a price difference. I asked the manager if there were cheaper alternatives --he said no. All of this was a legitimate conversation and above board. I specifically asked him if I am going to find a better price on a tire that size elsewhere. He said he didn't think so plus it was doubtful that another place would have that size in stock since it is unusual. Well come to find out Discount Tire has a comparable tire in my size and in stock that was $177/tire and a less expensive one for $144/tire, more expensive alternatives as well. He had a range of different tires in stock. Unfortunately, Discount Tire was closing at 5:00 and it was 4:30...I ended up keeping the tires because I could not have gotten my old tires put back on and gotten to Discount Tire prior to closing...but I will never buy tires from Firestone again. For now, I am stuck with them to do rotations...until the back tires need replacing. I don't know if they changed management or what...it is sad when you feel taken advantage of which is what I feel now. If you decided to shop there...please do your homework beforehand. : ( I am so very disappointed. : ( read more

Rusty and his team are so awesome. Nice and respectable. This is my go to place for car repairs. The prices are comparable and I never feel hustled by anyone. They are never looking for the next thing I'll have to fix in 2 weeks. Super professional and care about everyone that walks in the door. read more