Very fast and efficient, aaron was very knowledgeable about our tire replacement. Highly recommend this location

These guys did it again! Gave me great friendly service on my tire rotation on a new car even though I didn't purchase tires from them yet. But when these tires are worn out next year, I will definitely come back to this specific location! Don't waste your time going to the other location on Cinco Ranch Blvd. Manager there will try to rip you off! I am only dealing with this location for now on!!! read more

Outstanding, attentive, and knowledgeable service. Addressed all concerns and got me back on the road very quick.

I have been doing business with this Company since about the mid-90's. I would assume it's part of the corporate philosophy, hiring, education and day to day management but for the size of the operation the customer service is impeccable. Secondly, the folks who work there are energetic, knowledgable, really enthusiastic about tires and very courteous. Service is prompt and timely albeit they are always busy so the closer to opening you can get, the better for you. I have done business with no less than 10 of these shops in Houston, Bryan, Richmond etc. and this description could be applied to them all. Pretty amazing but I wanted to take the time to offer a compliment...they deserve it. read more

Discount Tire - The cheerful staff of Discount Tire. - Tires Near Me - Richmond, Texas

i just went in to have a tire patched, and was told that all 4 of my tires were unsafe and needed to be replaced. My tires have less than 10k miles on them, and the tread is no where near the wear bar. I don't know if they are all con-artists, but the guy I talked to today was. I've been to this location many times before, and never had an issue, but this time will keep me from ever going back. read more

I give this place zero. This location is horrible and I do not recommend!!!!! They have had to re-order new wheel caps and lastly now new wheel locks because they didn't give mine back from fixing my wheel yesterday. I physically watched a worker take a Crowbar to take my wheel caps off. No care of personal bought items and trying to rush to get to the next car. Lastly my wheel lock was not given back and they've had to order new ones because they apparently lost it. This place is Nothing but an inconvenience and a piece of #€^\. I will not be back. read more

Rude. Better off going to a family owned business somewhere else. Or just anywhere else in general. The "price guarantee" that the salesperson let me know of wasn't too truthful either, I paid $30 less somewhere else and I didn't get a side of attitude. read more

Been to this location multiple times and have never been disappointed! They are always helpful and hardworking and efficient! Keep up the great work! read more

I really love this location. It's close to my house, the staff is friendly and they get the work done in a timely fashion. Corey was super helpful during my last visit. He was knowledgable about my problem and helped me get the tire I needed. This location is clean. The majority of the windows face west. So if you are there on a sunny afternoon, it getd kind of hot, even when then screens are down. But they do have complimentary water. read more

I have been here several times, from purchasing tires to simple maintenance. Every single time they do a fantastic job with customer service. Miles is the GM and I can see he is on top of the employees making sure all runs smoothly. I'm always greeted with smiles and concern, regardless if it's a new purchase or something minor. I would also like to commend an employee named Johnny. I watched as he handled a very irate customer with ease and patience. Highly recommend this place. read more

Summer Tire Check Took a wrong turn and saw this free air check at Discount Tire on Grand Parkway in Richmond. My tires are fairly new but I'd been worried about front left so decided to stop. Tyler quickly checked all my tires and gave me an assessment. No pressure to purchase just facts - actually said tires looked great. Love Discount Tire and esp this location! Thanks Tyler - because of you - I will be back for tires for my daughter's car! And congrats to your store manager Miles for running a great shop. read more

Discount Tire - Tires Near Me - Richmond, Texas

GREAT PLACE WITH AMAZING CUSTOMER SERVICE. I am out of town with a rental and got a flat tire. Immediately I googled Discount Tire because no one gets it done like them! Robert Bader assisted me and his customer service was impeccable. Walked out to my car with me while opening all doors for me and offering me water. I was very impressed to say the least the way I was treated! The place was extremely clean and I enjoyed waiting in the A/C. He got me a tire in a price range right where I needed to be. Robert and crew got me in and out back on the road in a flash. I only go to Discount Tire because of the customer service like Robert and team provided! Hats off to y'all at this store for just being so great and on top of it all! read more

My husband and I both have been coming to Discount for many years and have remained loyal and satisfied customers. My most recent visit I had a nail in one of my tires and I had a tire warranty through the dealership I had recently purchased my vehicle from and the manager Terrance took care of everything all I had to do was provide the phone number and he organized everything and I was in and out in an hour or so. I recommend making an appointment or arriving 1st thing in morning because they are very popular thanks to their great service and competitive prices, so they do typically stay busy. Highly recommend this location but all discount tire shops have been wonderful in our experience, thank you guys for many years of excellent tires! read more

This location is always honest and takes care of us. I had a flat coming from out of time and ended up going to another Discount Tire for a loaner tire. Anyway, this location has the tire I needed in stock and ended up working out a great deal for me to where I ended paying little to nothing. Robert took great care of me and has a great sense of humor. Very nice man!! read more

Made an online appointment for a rotation and balance. Checked in 10 minutes early during a very busy walk-in window. Staff were prompt and respectful. Car was in the bay within 20 minutes and out about 25 minutes later. Text link for status tracking was nice. Then, last night, my daughter's car took a nail on the right rear tire. She went in first thing this morning and the team at Discount were very helpful. They were able to plug the tire and got her on her way within the hour. Great team and solid business. Thanks much! read more

This is a great location. The staff are all very friendly and helpful. The store is clean and has always been in stock of what I need. I would recommend booking an appointment on-line or by phone since this store is usually very busy. The usual wait time that I enjoy experience has been about an 1- 1.5 hours (when I didn't have an appointment). Saturdays are very packed so I would suggest a week day visit. read more

Discount Tire - Inside store - Tires Near Me - Richmond, Texas

My first experience here was a bit ago when they first opened. I felt like my technician/gentleman helping me not only treated me like a child but did not help me find a tire that fit my price range. I settled but vowed to never come back. Fast forward 2016, my boyfriend had a flat and basically needed a whole new set of tires. Being broke, struggling college students, we definitely couldn't afford this. Miles treated my boyfriend like family and even let him keep his car there until we had enough to pay for everything. He had the tires done for him before we even paid and picked up that week. What a badass. Anyway, two months later (today) I managed to destroy a tire and tuition is due next week. Brian convinced me to come back and see what they could help me with. Well, he was right. Eric, who was super sweet and friendly, helped me go through all my tire options within my price range. Overall, the customer service these two gentlemen gave us along with the culture and vibe will keep us coming back and referring anyone and everyone! These dudes are awesome, give me them a shot if you got a flatty or rollin around on a donut. read more

This location is about a 7 minute drive from our house and it's become our go to for anything tire related. The team is always so friendly and helpful. Shout out to Robert for his great service! read more

Fast, friendly service. If you want some new tires this is the place to come. Discount has always been good about giving honest opinions and providing great service. Never had a problem with their service. read more

Discount Tire - The brand new Discount Tire on 99 and Bellaire - Tires Near Me - Richmond, Texas

Save yourself a headache if you have wheel locks on your car. Came here for a simple tire rotation and ended up with a broken wheel lock, a lock that was stuck due to it being stripped and a 2 hour trip to the dealer to have it cut off, which they did pay for. Not the way I expected to spend my Saturday morning. Also noticed on the same lock that he couldnt remove, he scratched my rim in the process. They are ordering me a new lock set from the dealer but that doesn't correct the scratched rim that is going to cost me $150 to fix according to the dealer. I wanted to love this place because its convenient but I wont be back. read more

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I've been a customer of Discount Tire since the early 1980s. This location is much more friendly and professional than their store in Rosenburg. Terrence, the gentleman working the counter was great! I highly recommend this location. read more

What happened to this place (Staples Mill in Richmond)? I went here earlier in the year to get my tires (which I bought there) rotated and balanced. I also asked them to check the air because I knew I was probably a little low. I had an appointment and I got there a little before my appointment time, checked in...and it was ALMOST AN HOUR before my car was even pulled into a stall, and only then because I finally said something. That's ridiculous. What's the point of making an appointment if you're blown off? But wait it gets worse: after all that, they didn't balance my tires (I could tell based on how it drove, and my shocks are new). They also didn't check the air because I got it back and checked and all tires were low, and I don't mean just a pound or two. Frankly I'm not even sure they were rotated at this point. What a joke. read more

I called up to get 4 new tires for my Jeep and told the guy on the phone what size I was looking for and he told me " we have tires" yes we know it's a tire store. He did not want to hear what I had to say. I wanted a quote I also would need the Jeep towed to them. Will it be done today. With customer service like that I will take my business to COSTCO tire. Bill Fort bend county S O read more

I've been discount tire loyal customer for 25 years. Countless tires have been purchased. I've never encountered any issue and today I was turned away from getting air in my tires. Being in the service industry, I get about coming right at close or waiting longer than usual if they're busy. I came 15 minutes before closing, and my tires were low to the point that the sensor was red. There were two cars in front of me and immediately I got the signal that he was closed. I pulled up and pleaded for him to help me because I needed air and had to drive into town for work. He gave me some sob story that he'll never go home if he keeps tending to customers and he said he turned 5 customers away already. Uhhh Isn't that your job to help customers anyway?! My husband tells me when he goes there from time to time, no one tends to him and was told that customers have to put air in their tires themselves. I can't believe he hasn't complained about it. We've been going to the cinco ranch location, where Robert and crew have ALWAYS BEEN WONDERFUL. I'll never go back here and corporate will hear from me. read more

Casey has this place running like a top. This is the quickest and friendliest service I have had at Discount Tire in a long time, and I am a loyal Discount Tire customer that thinks all of their locations do a better job than most tire stores. I will go out of my way to come back to this store. read more

We have been here several times to purchase new tires. The service has been great, and the customer service is fantastic. While buying new tires sucks, the employees are friendly and were patient as I tried to compare brands/pricing/etc. They offered insight as to which brands are best so I left feeling confident in my selection. While they take appointments, they also take on walk-ins, and I found the service to be very prompt- they had a great turnaround time when changing out two of my tires. read more

Been waiting for more than an 1hr! Got checked in then 20mins later I got my tires thread measured and my odometer info. 40mins later I was told that the guy who did my tires and odometer was side tracked with a customer's question. Then after that guy left some other guy checked my tires again and my odometer. Funny thing was he only check 2 tires. The checked the front driver's side tire and the left rear tire. Then he moved over to the right rear tire but he didn't touched it. Then without checking my front right tire he told me someone will come and get me checked in. These guys were wearing red shirts like they are experienced at lying or something. At least make a better lie then a fake one. Just give me a red polo bet I can be better customer care than these guys at this location. For the guys who did my tires were pretty fast in doing so. Why? I used to do tires in NC. The tire installers are wearing black tops so I have no negative reviews towards them. Just the people in the reds. Most likely they know who wrote these review so I don't mind if I were to come back I'll point all of them out if I have to. Kudos :) read more

My fav Discount Tire location! Everyone has been so nice and I haven't ever had to sit around for an excessive amount of time. I love that they do free tire checks and repairs! I won't buy tires anywhere else! read more

Austin was a refreshingly honest person, who told me I could wait a little longer before changing tire. I will, but will come back to him to replace all four. read more

Just want to send a BIG Thank you to Miles Sandy at Discount Tire over on Grand Parkway........ Miles went above and beyond to assist me with choosing the right wheels for my treasured car. I so appreciate the patience and time that Miles put forth. Additional thank you to Jonathan Irwin for his help as well....... This store has a great team going and I highly recommend them for ally our tire and wheel needs. Again, Thank you Miles and Jonathan..... I really appreciate it. Leslie. read more

Great place to get new tires. With all the frustrations that come along with the covid-19 pandemic, my visit was orderly. I made an appointment and I was there for maybe an hour(fast service because they were pretty busy). Thank you to all the guys and their hard work! read more

Went to get my tires rotated after 5K miles, to my surprise, it was free since I purchased them there (balancing was included)! Awesome service! Saved me $25! read more

I don't understand negative reviews on this business. I've bought tires here on multiple vehicles for eight years after shopping prices at other tire shops. They are either the least expensive or will match or beat the lowest price that I've found. They're always on time with what they tell you and if you have an appointment, they get you in and out on time. The Service Representatives are very knowledgeable about tires and load ratings. read more

I had one of the most amazing experiences at this location. I had my spare on and it had gone flat. I called this location and spoke with Miles the following day, and they said they had one for my car. I went over, picked it up and then drove over to my car and installed it. About a half mile down the road, I noticed that my car was shaking and that the spare was making this squeaky noise. I went back to Discount, and explained what was going on. They looked into it and then Miles hands me my keys and tells me that they have installed the spare on my old spare wheel (it was full size) and they have installed a new tire on my previous flat - free of charge! I've been a loyal customer for Discount for years and this really made me feel appreciated. Never gone to another place. They truly care about their customers. Thank you Discount Tire! #blessed #veryhappycustomer #customerservice read more

Absolutely the worst service!!! Called made an appointment gentleman on the phone said that he could schedule me for 12 due to the fact I was at work. Get there they said they have no record or me calling which is total crap. Then recommend me not to drive well you aren't going to fix my flat so why would I sit here wasting my time. I will not return to this location or discount again NTB will get my business going forward!!!! The manager of that discount tire is trash! read more

This place sucks the manager is challenged and they give complete bull reasons for refusing to rotate tires It's happened twice and that's more than enough for me not to ever return read more

Wow these guys went above and beyond!! On our way out of town with a travel trailer and boom flat tire! Luke got out with a manual jack to change out our tire within 20 min. These guys rock! read more

I recommend to anyone that their first stop after buying a new or used car is to stop by a Discount Tire and get their road hazard warranty on all tires. Then regularly rotate and balance your tires at Discount Tire every 5-6k miles. The only downside to any Discount Tires is you will need to get an alignment at your dealer or chosen car shop when needed - as Discount Tires doesn't offer that service. I always make appointments at this location in advance - this helps me get in and out so I don't have to wait for an extended period of time. As Discount Tire locations go, this one is a clean location with solid staff. read more

I do enjoy the convenience of this place being not far from where I live. I have been using Discount Tire for many years throughout different locations and in multiple states. I bought 4 new tires and all for a reasonable price. My only problem is, is that when they put the new tires on my car, they didn't replace the air valve caps. Now, that might seem a little petty, but it's something that you can easily notice, and something that was already with my car. As a customer I like this place, friendly staff, quick service, reasonable prices, and I would easily go back for more tire service. But I don't like the fact that I had nice air valve caps, and they are now gone, and replaced with two broken air valve caps(one has already came and is missing). It's the little things that can be just as frustrating! Even something as simple as an air valve cap. read more

Mike and his crew took great care of me when I came in earlier today. I've been to this location a few times over the last 3 years for several different reasons. From simply stopping by to ask a question to replacing all four of my tires, I've never been dissatisfied by the results. The customer service has always been friendly and the staff is knowledgeable. I really appreciate having these guys in my neighborhood and I look forward to doing business with them again. It's also worth mentioning that since this location has such great service, they tend to be very busy from time to time. Especially on the weekends. Regardless, it's well worth the wait. read more

Discount Tire - These guys hooked me up with a great set of mud tires. GT Adventuro M/T 265/75/16 on a 2004 Grand Cherokee with a 2.5" lift - Tires Near Me - Richmond, Texas