Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

We've been using Two Rock LAN for a few years on our rural NW Petaluma property and have been very…read morehappy with the service. If we ever have an issue, Brian is very responsive. Recommend!

I live in rural west Petaluma surrounded by lots of hills. I do not get normal internet service so…read morehave to rely on satellite internet. The internet company I had before was unreliable and service was intermittent for the cost I was paying. I was referred by a friend to Brian at Two Rock LAN. He has been a lifesaver!! He removed all my old equipment and spent the day with me hooking up new internet service and cameras. We rely on Alexa devices for lights throughout the house. We now have EXCELLENT internet and there is no hesitation when asking to turn on lights. Our internet does not drop continuously either! I am VERY HAPPY with Two Rock LAN! Brian is my forever hero!

R-Tech uses radio towers on top of mountains to deliver high speed internet. This is a far superior…read moreoption over satellite which has a terrible lag time. While trying to establish a service here in the boonies I was excited to find this service on Yelp. I called them and scheduled an appointment for a survey. When the day came I took the hour long drive to the site only to be called late and told that they could not make the appointment. We rescheduled the appointment and this time someone showed up. The tech found a clear line of sight due east of my place. Unfortunately all the antennas on that tower were pointed either North or South. He said he'd see what they could adjust on the tower and get back to me. They never got back to me. I called them again and asked them if they had found a solution. The tech I needed to talk to wasn't there. I was assured that they would call me back that same day. They didn't Months later I found an unlimited mobile hotspot service that's faster and less expensive. I'm guessing they have too much business heading their way and just can't handle all the demand.

Please save your money. This is the worst ISP in the area and the worst I've personally ever…read moreencountered. Non-Responsive, worst call center, unreliable, I can keep going on and on. I was a customer for 4 years and had enough. My grace only reached so far. We wanted to help out the small business but ultimately it just came down to poor service all around. They never held themselves accountable for the untimely and spotty service. Management must be pro dodgeball players because whenever we wanted to elevate an issue we never received a call or email back. Save your money and time. Go with absolutely anyone else.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

Selena has been wonderful! Troubleshooting for me, calling me back when i need help. I am grateful…read morethat she understands that an older woman needs hand holding for technology- very grateful to her Junior has also been a delight- kind and helpful as well

I've been lied to by every Xfinity service rep. For example:…read more1) When we signed up over a year ago, the salesperson said if I called a year later, I could renew our discount for WiFi and TV service, turns out no. 2) When I called to get the renewal, I was told that was not available and that our monthly service cost would increase 25%. When I said what I was promised a year ago, I was told ok, same cost. What she did instead was to eliminate lots of channels. 3) When I called again, I got a guy in Egypt who said, he could keep our services and costs the same. Turns out no, when I checked online, it was going to be the higher rate. 4) When I went to our local store last week, I was told if I keep just the WiFi service only, for 5 years, we would pay only $71.54/month. 5) Went to the store today to cancel the TV service and keep the WiFi service, they said no, it is going to be around $96/month, or 34% higher. So disappointing. We moved here from L.A. County last year and I miss the clean, pleasant service we got from the Spectrum/Charter store. The Xfinity store here is in need of repair and the employees don't have a dress code, so you are not sure who actually works there and when you do get help, the employees seem disappointed to have to help you.

My experience was very similar to the previous reviewers. I started with this company because they…read morewere the only game in town. Now they are not, but still act like they are. I loose service and call them and they have no information and promise to call when they do, but of course never call, no apologies, no refunds, nothing. Any other service I've had where that happens, they can't apologize enough and refund you more than the value of what you lost. When I decided to cancel them, they informed me that I still have to pay for 30 days! This was apparently buried somewhere in tiny print in their contract. There are NO utilities/services I have ever dealt with in 40 years that don't allow you to cancel their service then pro-rate the amount you owe up to cancellation. I would counsel anyone thinking about getting this service to look elsewhere.

Update: after being told that there would be a $180 early termination fee I was then changed $606…read moredollar. This company is a joke. Take your business else where. We did not have many choice in internet and so this was the company we got. The service is awful and we were left without internet often. Despite them telling us we would have enough bandwidth to run our smart TVs we did not and apps were constantly buffering. Half our house does not have internet ( it's not that big ) and they paced the router and said we would have service though the whole house. We are now moving out do the area and when I called to cancel service I was told we had 2 year contract and there would be a fee to cancel. We new we would not be here for two years and I specifically asked the sales rep for a month to month contract. All and all an awful company and experience. If you can't get another provider I would recommend calling your cell phone company and getting a hotspot. It'll be much more reliable and cost-effective.

Need help with telecom? Go here and they will help you find the right path. They have been around…read morefor along time and are super honest. The whole staff is TOP Notch!

From the owner: We Provide Technology Advice and Services That Include IT, Cloud, Voice, Network, Security, & More…read more Top Speed Data Communications Inc. is a business bandwidth company. Located in Petaluma, Calif., it provides a wide variety of telecommunications and network solutions, such as multiprotocol label switching (MPLS), voice over Internet protocol (VoIP), session initiation protocol (SIP) trunking, wireline: voice and data, wireless: voice and data, Internet services, wireless routers, conference calling, global positioning system tracking and many more. Some of its clients include Acclamation Insurance Management Services, Advanced Projects International, Adventist Health, American Ag Credit, Atlantic Pacific Bank, Bank of Marin, and Capital Insurance Group.

Avan Wood is an amazing and very helpful guy. Wonderful service not only by him but also the…read moremanager. Let me tell you Avan is amazing and so patient. We had to come back a few times due that my daughter was not happy with the new iPhone. We finally chose one and Avan was extremely patient and not only nice but took the time to explain the features and gave us the time to think about it too. Top noch customer service! I'm impressed and will continue doing business because customer service does matter. Until next time! Chao!

Awesomeness! Drew and Matt are exceptional humans! Patient, knowledgeable, thorough, efficient…read more They both went above and beyond for me today. I appreciate the extraordinary amount of time they spent getting my new account and devices set up. So glad I decided to drive the 1.5 hours to do business here.

We realized one of the most important decisions for our new home was choosing a whole home…read morenetworking system with lots of capacity and capability. As a consultant, I work from home and my wife works from home most days, so we needed a great system that accommodates lots of video calls, as well as home security, entertainment, a growing list of indoor and outdoor app-controlled devices, and strong wifi access for friends, colleagues, and family who stop by. And we also know that, in the future, nearly everything will need to be connected to the network. After weeks of searching for a solution, we discovered Brilliant Connectivity, which designs and installs Ubiquiti Unifi networking systems, the finest high-performance networks and wireless products on the market. Daniel G, the owner and founder, is a senior IT expert with deep knowledge and experience using Ubiquiti products to create customized networking solutions for his clients. And his installer, Rafael, did an excellent and clean installation that covers our entire house, upstairs, downstairs, interior and exterior. It is our pleasure to give Brilliant Connectivity our highest recommendation. Thanks to them, we have a home networking solution that meets all of our needs, and there are no more frustrating IT glitches and time-consuming DIY fixes to deal with. Thank you, Daniel and Rafael!

I brought in Brilliant Connectivity to do a WiFi upgrade for my employer, who was having a lot of…read moreconnectivity issues trying to work from his office in his large Alamo home. Daniel & Raphael are a great team and they do very clean work - friendly, professional, and super fast. They got the whole place wired up and humming within a day. Additionally, I hired them to take care of a home w/ a guest house in Napa, and the guys dialed in that property too. Getting them great coverage through the main ranch house and then running a trench to wire up the guest house in the back of the property. 5 stars!

Fastmetrics provides our business with reliable, high speed fiber internet. The fiber is symmetric,…read moreso we can get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Fastmetrics is always willing to answer our questions and is vital to our business operations. Highly recommended business ISP! Kurt, IT Director, Beeline Group

Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our…read morenew FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a mulit-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and autoattendents exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us.