We had such a great experience with Water Heater Pros from beginning to end…read more From the very first phone call, I already felt comfortable with the company. The person I spoke with was very professional, patient, and helpful. Since we were replacing our 23-year-old gas water heater, I had a lot of questions, and they were able to give me useful information right away. Steven was also wonderful to work with. He was prompt, very knowledgeable, and sent us several options so we could really compare and decide what was best for our home and budget. I never felt pressured. On installation day, Alberto came with the team and did a great job. We also had two other team members working on upgrading our electrical panel, and everyone was professional, respectful, and efficient. What really impressed me is that they truly mean it when they say they can install your water heater as soon as the next day! Everything happened so quickly and smoothly. It's not often that you find a company where the experience is good from the first phone call all the way through the installation. We're very happy with the service and would definitely recommend Water Heater Pros to anyone needing a water heater replacement. Thank you to Steven, Alberto, and the whole team!

I am one that as much as possible do not like to leave a negative review but I wanted to voice out…read morethe bad experience I've had with Water Heater Pros which hopefully will save someone else the time, money and hassle of dealing with this company in the future. Our Navien tankless water heater was taking long to heat up the water in the morning, usually after several hours of not being used. So i reached out to Water Heater Pros and spoke to Steve who i think is the manager. He said it likely needs to be de-scaled since i have not done that for several years. Steve was quick to schedule an appointment for someone to come out to our house. I got quoted $329 which i thought was steep but if it will fix the issue then I'm ok with it. Valentin was the technician who worked on our water heater, who was courteous and performed the service. He told my wife and I that there is likely an issue with the internal valve and then later on noticed that there is also an issue with the display where it has trouble keeping memory wherein it was not able to hold the date/time settings. Valentin said he was going to have to order the parts and follow up with me. After he left, I played around with the monitor and was able to properly set the date/time properly and has kept the current settings until now (3 months after). After about a month of no communication, i then called WHP again and spoke to Steve to follow up on the service and that i am still having the same issue with the unit and am still waiting for replacement parts. He also seemed dismissive of hearing out my concerns when i told him the monitor appeared to be properly working again and if he could have one of his guys take another look at the unit but flat out said "NO." Steve then tells me that he reached out to Navien and request I send him paperwork on when our water heater was worked on by the builder so he can provide that to Navien for a replacement. I got the paperwork he requested and sent it to the email provided a few days after we spoke. I wait about a week but no response so i start calling WHP and have left Steve about 3-4 voice messages in the coming 2-3 weeks but STILL NO RESPONSE. I then was able to speak to a lady at their office who says all their technicians are out on the field but have someone reach out to me when one becomes available. 2 days later and have yet to hear from anyone! I am extremely frustrated with their lack of professionalism and accountability into their work. Very poor communication, difficult to get ahold off, and non-existent follow up on their end to the point where i tried reaching out several times with no response at all. Worst part is, i am still stuck with the same issue with our water heater that started this whole process in the first place, which has been ongoing for about 3 months now since I wanted to give Water Heater Pros the benefit of the doubt, but enough is enough.

Quick response time, knowledgeable and courteous technician. The installation time was as promised…read moreand appeared professionally completed. I appreciate the response time to restore hot running water as needed in a household. Thank you to technician Brandon and the Water Heater Only, Inc team staff, and management's discount approval total cost of the installation.

The best service imaginable. I called in the morning and a technician came to my home by 1:00 pm…read more He installed a new water heater as soon as the problem was diagnosed. Brandon was incredible. Patient, profession, efficient and knowedgable. Too bad there is not a six star rating. The best service I have experienced.

Great communication. Quick response times. Clean work! Fair pricing! Would use again, highly…read morerecommend! Not a complete fix as I still have galvanized piping he recommends I fix in the future, but for what I can afford today, awesome job!

arrived next day - on time, was very helpful and walked me thru what was needed. highly…read morerecommended!

So pleasant and affordable. Very professional. We appreciated the honest answers and he was…read moreverbally aware with us that our project could cost more.

Tony was our service tech this morning. Prompt response, friendly & respectful, fair pricing,…read morequality work, and knowledge of the work. We were grateful that he explained all the work and what was needed while not trying to oversell us on any unneeded services We would definitely recommend and use again if needed.

Honest and so helpful. Came in to get some advice. Nate and Dillon were so accommodating and…read morewanting to help. Service was a 10 out of 5 :) Give these guys some love they are representing the company in such an amazing way. Will definitely use them for my plumbing needs!

Armstrong plumbing saved the day .... literally moved into our new home and we haven't even gotten…read morefully situated in our home and our fridge died on us... and today.... our toilets clogged.. and a few hours went by and things progressively got worse to the point that our shower stopped draining and started backing up ... flooded our hallway ... Carlos showed up quickly and assessed the situation and got to the root of the issue and got our plumbing back on track. He was very friendly and empathetic and even made recommendations to prevent further issues down the line. Thank YOU SO MUCH .... it is terrible to run into these set backs ... but definitely appreciate being taken care of during these stressful situations.

Joe and Zach Stilwell are a fabulous plumbing team that is always super responsive, professional…read moreand reasonable in price. It is great working with a family business who cares for quality. We call them for any and all plumbing needs and they always see us within 24 hours. Thanks again!

Excellent service! Competitive prices. I called late in the afternoon and my appointment was set…read morefor the very next day. Family owned, will use again.

Alex responded very quickly! He did an amazing job installing my mom's kitchen faucet! He was…read moreprofessional, punctual, and made sure everything was installed perfectly. The faucet looks great and works flawlessly. He was friendly, efficient, and left the area clean when he finished. I highly recommend Alex for anyone looking for quality work and excellent service. Thank you, Alex!

Alex is the best plumber! Quality of work and price was no…read moreone compare! Save for your next plumber I guarantee you

We've had consistently great experiences with Huft Heating & Air, and Matt Barnes is our preferred…read moreservice technician. Matt came to our home today to service our AC and was, as always, professional, courteous, and thorough. He carefully diagnosed the issue, identified that the capacitor was testing below specifications, replaced it, and made sure the system was operating properly. Matt has been to our home several times over the years, and he has always provided excellent service. He's knowledgeable, straightforward, and takes the time to explain what he finds without making us feel pressured. Matt is fantastic to work with and truly an asset to Huft. Trust is very important to us when choosing a company to work on our home, and Huft has earned that trust. Matt is a big reason why. We highly recommend Huft Heating & Air, and we specifically recommend asking for Matt Bridges. He's our go-to technician.

My previous review was for comfort master, not Huft. In…read more2019 we had 2 old AC units replaced with one unit that required redoing the ductwork. We let the employee know that we keep our home cold, 68 degrees. We were assured the unit could meet this. My mom used Huft with good results and she had a unit that had to no problem keeping her house cold. During install there were delays and we were without AC in July. At the end of one day they told us they may not be able to return the following day due to prior commitments. I let them know I found this unacceptable and they returned. During the project, one of the technicians hit our brand new car while it was parked across the street. We witnessed the accident. Huft paid for the repair but it was highly inconvenient and frustrating, our car didn't even have plates yet. After the project was complete, our home would not cool below 75 degrees. I kept letting them know I felt the unit was too small for our home and this wasn't what we agreed to. We were told using calculations the unit was the correct size and cooling to 75 was appropriate. I mentioned my mom has a bigger unit and a smaller home. This was the reply I received from the manager, Chris: "If I feel the system is too small for the home I will have a larger one installed, I told you we stand behind our work 100%, but I am not going to just arbitrarily replace it with a larger one just because you "think" it is too small because your mom has a larger one." He was rude, arrogant and unhelpful. Ultimately they replaced it with a larger unit and shocker, it cools to 68 degrees as promised but it was months of back and forth to get to that point. We are having insulation replaced this week and we found out Huft left all the old duct work in our attic. Disappointing. We do use their maintenance plan and have always liked the technicians but given the choice over again we would choose someone else for install given the rude behavior from management and our install experience.