The service and customer service was excellent. LaKenya was able to find the documentation that…read morewasn't showing for our car. Then made the appointment over the phone for us and got us serviced in the same day. She definitely needs to be a manager for that store.

Hidden fees they don't show up front. The price was well above what is quoted online.read more

We had a tire spewing air out of it, and it was 6:30pm on a Wednesday…read more We didn't know where to go, so I got on yelp and found Tire Choice and called them. I told them we were in O'Fallon and could be there in 15 minutes, as they closed at 7. We arrived at 6:40 and they were waiting for us. I didn't get his name but he immediately got the keys and pulled the car into the bay. Turns out we needed a new tire because the hole was on the side and couldn't be patched. We walked out the door at 7:01 with a brand new tire and a smile on our faces. They made a very stressful situation so much better in a matter of 15 minutes! And the price was very reasonable for a new tire, I think the total was $178 out the door. They saved our day and we will use them from now on for all our tires.

You know when people say, I should have listened to the reviews other left, this is your I…read moreshould.... if you value your vehicle and wheels. It has been THREE weeks since my wheels were installed and scratched/damaged by them and I still cannot file a claim through Monro 1-800-876-6676 opt. 2. The store manager cannot do anything about it when attempting to file a claim, it is up to Monro. I thought W***rt tire center was bad, this is much worst. I have called multiple times the 6676 number, please continue to hold, your call is important to us please continue to hold, w the dreaded piano music, the moment I changes to a some mellow tone, which usually is about 50min into waiting, once it reaches 59min w 59 seconds the phone call will be disconnected. I hate, I mean I really really hate taking my car to this place. I paid for everything online, they tried to charge me the valve stems allegedly according to them it is not included w the installation,I mean the front desk talking out of their A*** h0l3. Had show them the online receipt. So I am not the competition as this place is a joke, but do remember if the wheels or anything happens to your car the company, not Tire Choice nor Monro will pay for damages. This company is a scam and a disgrace,they should be banned for servicing vehicles in Fairview Heights. Please continue to hold, your call is important to us....

The guy did four different tire plugs kept messing up and redoing i took it back hade the same…read moreproblem an my tire ends up blowing out on me they got good tires but don't get them plugged here if yu got an nail im your tire

I came here to get my front tire plugged because I had a slow leak and it was $10. I also got my…read morefront right tire rotated to be back left tire and that cost me $5 per tire. SUPER AFFORDABLE! I Called ahead to see if they accept Apple Pay and they do. Sometimes the machine doesn't work so be sure you have your card handy just in case, or cash. The staff is knowledgeable and friendly. He knows what he is doing but he told me that if my front left tire has more tread than the front right, it won't cause the car to shake. He always recommends I check my brakes and rotors but i figure; if you have one leg slightly longer than the other, you'll walk unevenly. Same for tires. Some of his advice makes me scratch my head sometimes but he is an honest and respectable man with a great business. I will patronize again, should I need a tire shop! Perfectly located & black owned, small, local business.

Place is a joke. Pay for warranty. Hit a pothole and bent the rim and now they wont honor the…read morewarranty. The new management is absolutely absurd. They think its ok to let customers leave in unsafe conditions. Also paid for warranty on tires ...nope ...just drive my car under 60 mph otherwise I get a nasty shake. They also damaged my dash by placing old rims in front seat against my dash. Yes they offered to pay to fix it if I take to dealership which with work I dont have time to get to the dealership. Go to another rnr or another shop all together.

Never go here, they lied to my wife and said that she wasn't allowed to just pay the tires off in…read morefull at time of purchase, told her she had to make payments and promised her it wouldn't cost more than the initial sales price, she told them she did not want to do rent to own and they said no, it's just standard payment plan, we ended up paying $1000 for $500 in tires, it's a scam, and when we complained, the associate said we should have read the fine print

This is my 3rd visit and I always receive AWESOME customer service!!!…read more My vehicle was completed in a timely manner and the status of my vehicle was clearly & promptly communicated to me! The Staff is very down to earth and their location will always receive my Service; I highly recommend their services!

I went to Midas today and they accepted walk ins. I got there 10 minutes after they opened and I…read morewas seen right away. My wife's car was fixed and I was out the door within 30 minutes. I was grateful for prompt & professional service! Thank you Bob Easton!

Cannot say enough good about this automotive repair facility. The new store manager Cal is…read moreexceptional caring and goes beyond a persons expectations to make a bad situation better. 5 STARES ALL THE WAY.

UPDATE: they INSTALLED THE WRONG TIRES…read more I went to CarX in Fairview Heights, IL. I live on the West Coast and wanted some good, safe tires to drive back home. They sold me tires that were underrated for my van. I have a class E and needed a bigger tire. The shop I took it to for something unrelated conveyed that it was a miracle I didnt blow the tires on my drive out here. Their solution? Bring it back. I live 27 hours away. Ridiculous. Wasted on $537 on tires that could've killed me. The manager stated he only installs what the customer wants... I wanted safe recommended tires that were meant for the van that I own! Their negligence to do their job and install SAFE tires is a reason to stay far away from this company!

As someone who knows absolutely nothing about cars, I usually have my partner come with me to get…read moremy oil changed. I recently had to get an oil change all by myself, and although I was embarrassed for feeling so clueless, the employee who worked on my car (I think his name was Blake??) was truly incredible and instantly put me at ease. He was so patient and understanding. All of the employees were working really hard. I was so impressed by their ability to multitask and still provide awesome, high-quality customer service. They apologized for my wait and explained that they were understaffed, but I didn't mind waiting at all because everyone was so nice! I drive an older Volvo, and resetting the oil change maintenance light is sometimes a bit tricky to figure out. Blake attempted to reset mine and said he wasn't sure how, but he immediately took out his phone and looked up a YouTube video to learn. Seriously so courteous!! I told him that I could play around with it when I got home because I didn't want to waste his time, especially while they were so busy. But I'm so grateful for his willingness to help! I also had a $10 off coupon, but Blake said he could give me a slightly better discount to thank me for my patience. It ended up knocking a few more dollars of my total cost, which was much appreciated. I'm getting all my oil changes at this location from now on!

Was waiting for a spot in the bay it was two other cars waiting. The bay I was in front of car left…read moreso they had me back up to let one of the other cars that was before me in the bay. I thought that was perfectly fine they were there before me. So another car pulls out just as another car was coming around. That car comes around and skips me. No One gave me an explanation so I just pulled off. Horrible customer service!

I came in to have tires installed through the tire and battery shop and was initially helped by an…read moreemployee named Heath. He was extremely polite, professional, and got me checked in quickly. I asked if I could watch the installation from outside the shop area, and he explained that as long as I stayed behind the chained-off area outside the garage, it was fine. He even allowed me to borrow a plastic chair so I could sit while watching, which I appreciated. About five minutes later, another employee named Henry approached me in a very aggressive and rude manner. Without first asking or speaking respectfully, he loudly said, "Aw nah man, you can't be sitting out here with that chair like that, it's going to get all wet." At the time, I was completely covered by the overhead shelter near the garage doors and it was not raining on the chair at all. Caught off guard by how I was approached, I responded, "Really?" Henry then replied, "Yeah, the others are just too scared to tell you," referring to his coworkers. He then took the chair away abruptly while walking off. As I responded "wow" in disbelief at how the situation was handled, he eventually said "sorry," which made it seem like he may have realized afterward that he had handled the interaction poorly. I want to make it clear that Heath was great throughout the process and represented excellent customer service. Unfortunately, the interaction with Henry left a very negative impression and completely changed the experience. As someone who had recently returned from deployment, I was disappointed to be treated in such an unnecessarily hostile and disrespectful manner over something that had already been approved by another employee. Overall, I hope this feedback is taken constructively so future customers are treated with more professionalism and respect.

I love Sam's Club, but the Cafe needs help!!!! They are sooooo slow in Ofallon, Illinois and not…read morefriendly.Hire more people!!!! Some older people just got out of line. Felt sorry for them. The manager just stood there. Omg