I was looking for a second car and we wanted a minivan for our family of 5. I got Jeff's number…read morefrom a friend and he spoke very highly of Jeff saying he was great at finding cars for a great price and that he was very professional and he didn't disappoint! I told him what kind of minivan we wanted and how much we were willing to spend. Within a little over a week he called me with a minivan he found that was PERFECT for us and even more than I expect for our low budget! He was actually able to get it for a little less than our budget. We scheduled a time to meet up to look at the van and after looking it over we were impressed with how clean it was and it ran perfectly! We bought the minivan and have been so happy with it! About a week after we purchased it, the door lock on the passenger side went out and wouldn't lock or unlock when using the power door locks. Jeff told us he would buy the part and fix it at no charge to us! I have never been so impressed with buying a car and the amazing customer service and honesty that Jeff showed to us! He went above and beyond to make sure we were happy with our purchase and was so willing to fix the door lock which he didn't HAVE to do since it was working when we bought it! I will be going to Jeff for any of my future car purchases and would refure him to all my friends and family!

I bought a 2002 Mazda Protege 5 from Jeff a few months ago. He made the experience extremely easy…read moreand was flexible and reasonable. I looked at the car at his Bellevue location and when told him I wanted to have my mechanic take a look at it in another town, he was very workable. The entire experience was easy and smooth, which isn't always the case when buying a used car. While he may be considered a "dealer" because of the Magnolia Motors location, I found the experience to have the best part of the personal experience with the advantages offered by working with a dealer. I'd highly recommend if looking for a good deal, with a personal touch and great customer service.

I've waited almost a week to write this review, because I was frustrated after our experience and…read morewanted some time to think about it. Last Saturday, my partner spoke with Jim about a Honda Civic. Jim asked my partner to speak with John, who was in the office that day. When we arrived, John was incredibly friendly. He kept referring to my partner as "my friend," and showed us pictures of his recent trip to Ireland. He also immediately started talking to my partner as if the purchase of the car was a done deal. He accompanied us on a test drive of the vehicle. During the test drive, John mentioned taking the car onto the freeway, but then directed my partner back to the office after driving right down the street, circling a lot, and then driving back. When we arrived back at the office, John pulled out some paperwork and gave it to my partner. Again, he was acting as if the transaction was a done deal. When we started trying to negotiate with him, everything changed. "My friend" went straight out the window, his smile turned into a frown, and he said to us twice that he wouldn't have had us come all the way down there if he had known that we were going to try to negotiate. What car dealership expects customers to purchase a vehicle without negotiation? I had to bite my tongue to keep from telling him that he didn't have us come down there, and that we chose to come take a look at the vehicle. At one point, he pulled the old "let me go talk to my boss" routine and stepped outside for a few minutes. When he returned, he refused to negotiate. Needless to say, we did not purchase the vehicle. And also needless to say, we do not recommend this business.

I have a hard time giving this company a perfect 5.0 review, but they did do a good job and I…read morewanted to write about my experience. I recently went to look at a 4Runner from them. I arrived to a shop that looked like an abandoned building, but inside was filled with beautiful classics. I'm only talking about this so that if anyone in the future decides to look into this company ahead of time, just know you are in the right spot when you pull up to a white, abandoned-looking building. Here's what this place did great, and here's where they went wrong: Right off the bat, when I walked in the door, they had the carfax report on the table and were very open about the 2 crashes the car had been in. I appreciated that. This 4Runner I was looking at also happened to have extensive documented maintenance, that was prepared and on the table for me to view when I walked in. We then took this 4Runner out to the shipyards near magnolia where I was given free rein to drive it around. This 4Runner was a manual. The clutch was seriously wrong, and it was noticeable. It did not have transmission issues, but the clutch pedal was not effective and it was tough to drive, so it was noticeable. We drove it around for a little bit and headed back to the shop where I sat down to look at the maintenance records they had available. This particular 4Runner had a lot of clutch work done, so I was concerned. I brought it up to Alex, and he recommended to take the 4Runner into their shop to get it fixed before they were to sell it. That was much appreciated. They didn't try to shrug me off and move on to another customer and try to sell a broken 4Runner for $14k to the next customer, they stopped, addressed the problem, and tried to move on. In my opinion, that's how business should be done. Kudos Here's where I believe they went wrong. They were trying to sell a 4Runner with 90% of the factory options for the price of a 4Runner that had 100% of the factory options. When you go on used car markets elsewhere, you could find that exact car for $8500-10k easily because nobody wants a 4Runner without all the 4x4 factory options. To make things worse, they were trying to sell that 4Runner with clutch issues. In my opinion, that is not how you do business. They had already taken the time to do repairs on the 4Runner ahead of time, the clutch pedal should've been addressed prior to listing or the price should've been lowered. I wish this team the best of luck selling that 4Runner, and I wish you luck on finding a car that's right for you. If you decide to come here, make sure to ask for Alex. He's about as stand up as a dealership salesman can come. I will still recommend this shop to anyone looking for specifics. To me, this shop appears to only buy specific cars that are in high demand due to rarity, price, etc. so they might have what you're looking for. I should also add that even though they had some questionable ethics, this shop was the most honest dealership I've been to in the last 3-4 weeks and I've been inside 7 different shops across the Seattle area this month. P.s. I ended up buying a truck of Facebook marketplace. I went to this shop with the intention of buying the 4Runner, but was turned off by them asking $13,900 for a 4Runner without the factory lockers and with clutch issues. You can find the same 4Runner on Facebook marketplace for anywhere between $8,500-10k because nobody wants a 4x4 4Runner without the factory lockers.

Took for oil change. Second day I was driving and smelled strong burning. Took back immediately and…read morethey told me the technician left whole bunch of oil spilled around the area. Now it's the third day, it still has the awful smell when the car is running. Just careless. Hope spill is the only issue.

Amazing team and high-quality service offered by the most experienced mechanics in Kirklandread more

Wow and Wow! I've never considered myself a "car" person…read more Although, I do love the feel of the wind on my skin whilst driving but let's be honest Seattle drivers inspire an ache to have a driver and pitcher of ice cold Big Gin martinis to sip upon in the comfort of the backseat. Thanks to Sean at Detailz...I LOVE MY CAR!! Which naturally makes driving even more fun. I am a Mama of both children and a dog who love to go on rides.Yes, both are terribly messy but at the same time love-able. Anyway, you can imagine what a filthy filth party my car WAS. I literally just got Pearl my car back and she is sparkling, even those things inside the tires, oh the rims.. are gleaming. OH and Pearl smells so good inside, so fresh, so bright, so brand new. I realized a well detailed car is the equivalent to a really fantastic hair do, a fresh sugaring:hair removal,brow,lip or ladyplace, a clean home or even that feeling you have after a really satisfying poop. You just feel better. The very best part is that with his maintenance program for $50.00 monthly I can maintain my car-glow. Vrrrrrroooommmmm

I'm on the maintenance plan, and it is seriously great value! Sean does a tremendous job, and you…read morecan tell he likes what he does because every time I get back in my car after he's worked his magic- it feels like its brand new again! Sean is the consummate professional, always working around my schedule- he's just the best! If you are reading this (it's probably because you are looking for a detail co), give Sean one shot with your car. You'll be hooked like I am! Thanks, Sean and Detailz!

I just bought my second car through Elliott Bay Auto Brokers, and once again Pat made the entire…read moreexperience exceptional. Before coming back here, I visited several other dealerships--and as a woman shopping for a luxury car, I unfortunately dealt with a lot of salesmen who either tried to take advantage of me or completely dismissed me. Pat was the complete opposite. He was incredibly patient, respectful, and genuinely invested in helping me find the right fit. He pulled up five different luxury cars for me to test-drive--back-to-back--never once rushing me, and did it all with a smile. At one point another customer came in who was looking at a more expensive vehicle, and even then, Pat stayed focused on me and made sure my experience stayed the priority. That meant a lot. Pat is knowledgeable, honest, and someone you can trust in an industry where that can be hard to find. If you're looking for a stress-free, transparent, and actually enjoyable car-buying experience, ask for Pat. I can't recommend him and Elliott Bay Auto Brokers enough!

Cami was great to work with, she was very responsive and not pushy like other salesman I've worked…read morewith before. Will definitely be returning to EBA for my next car.

We had a great experience buying our new car at Carter Subaru. Our salesman was Bill Koch and he…read morewas helpful, very knowledgeable and never pushed us into decisions. His introduction to all of the new safety technology was thorough, informative and and easy to understan.

I went to a lot of dealerships to see different options in leasing and financing. I had the best…read moreexperience here. Andrew in sales spent a lot of time going through all the different options and I never felt hurried or rushed like at other dealerships. They also got me a great end of the year leasing deal within my strict budget and everyone there took time answering all my questions. The whole process was easier than expected. I was very happy with the end result and highly recommend.

From the moment I met AJ, he was kind and courteous. I was in need of a commuter car asap and he…read moredid a phenomenal job sourcing a great deal on my 2016 Ford Fiesta! I highly recommend AJ and his business Blue Collar Auto, and plan on utilizing his services for my next car!

From the owner: Seattle’s working class auto dealership is here! Blue Collar Auto and Fleet Sales specializes in…read morebringing cargo fleet vehicles, pickups and 4x4 rigs to our somewhat fine city. Please don’t hesitate to reach out and let us know your specifics needs for your next Box truck, cargo van or personal adventure rig!

How are there not more stars? I have an acronym for my experience with Northwest Euro, it's…read moreCONSCIENTIOUS. C - Care. Jason really did care. O - Owns. Jason owns this company, and also owns what he's selling. N - Novel. It was a novel experience to work with someone so genuine. S - Sincere. No airs here. C - Capable. Jason knows Minis. His lot represents the best out there. I - Informed. Ask him anything. E - Easy going. No pressure sales. You decide. N - Nice. So very nice :) T - Truthful. He will answer your queries honestly. I - Integrity. You can't help but feel he has a moral compass. O - Open. He is willing to listen to asks and act on them. U - Unique. He truly is unlike any other car dealer we've experienced. S - Sociable. You'll feel like you've known him forever. Of note, we purchased a 2009 Mini. Our expectation was not that we were buying a brand new car, but rather a car that was in good condition that we would continue to maintain. So far, that is what we have.

Jason made the entire process a mess and didn't need to be…read more I went in and purchased a 2011 spice orange Mini Convertible and I immediately fell in love with it and named her Chandler. The process was quick however the plates took a while. A week later I noticed a burning smell and acceleration issues, I brought it in to them for repairs which they did for free probably because he was aware of it's issues prior to my purchase, however they were bandaid fixes and the car experienced total engine failure about a month later unexpectedly. He first told me he repaired the oil housing but later said he didn't do that but it was the catalytic converter that was replaced. The shop I took it to said there was no way that I could have caused that level of damage to the vehicle in the short time I owned it. The pistons were shot, stuck in limp mode, vaccuum issues and misfiring which they said would require an internal engine rebuild or a new engine. The shop told me the issues I brought it into the dealership for were clear signs of that impending engine failure the dealership should have caught. I asked the owner, Jason, for service report mulitiple times which he refused to provide. I reached out to the owner about this and asked for repairs since the shop didn't have the tools to do that level of repairs, he led me to believe it wasn't worth fixing and offered a trade. I brought the car in January and handed him the service notes from the shop for review and reimbursement. He didn't even look at it and tossed it aside and said "they don't know shit" and offered a laughably low price for the old car which brought me to tears, it meant I sunk 4k into a car I only drove for a couple of months, without even bothering to look at the car at all when I requested him to saying "it could be a paperweight for all I know, I'm doing you a favor". The new loan for the 2019 aqua blue Mini Convertible, which has a cracked windshield and broken parking lamp, was to absorb the remainder of the old loan. A responsible dealership would have used the funds from the new sale to payoff the old loan, however after following up with him week after week for three months on it and numerous excuses "we sent the check" twice and delays, he made clear that he didn't even have the funds to make that payoff three months later and needed to sell cars first. He paid just enough of the old loan to bring it to zero and less than the contract required and didn't compensate for the payments I made while he didn't have the funds to pay it off. I reached out to him about the payments, repairs and permanent plates per contract, that haven't been done after three months and the delays and excuses continue probably due to lack of funds also. I felt decieved since I originally requested the first car be repaired since I was attached to it and he told me it was not worth fixing but evidently it was because he has since listed it in his inventory and the repairs listed don't address the engine failure at all and the carfax is locked behind a paywall when it wasn't before. At best the 2011 spice orange Mini Convertible is a ticking time bomb like it was when I bought it. Be ware any car they sell especially that one. This would have been a wonderful experience if only he had repaired the 2011 properly like I requested but instead he made a total and incriminatingly hot water disaster of this experience. To this day, April 16th 2026, I am still waiting for reimbursement of the payments I had to make, the permanent plates and repairs that were all promised to me by Jason in January. Ashley, the accountant, is a sweetheart and deserves a massive shout out for doing her best considering the irresponsible and unethical owner she is so very unfortunate to have to work under. Love ya, girl!

I took the day off of work and came in to look at Toyotas last Friday in the middle of the day…read more What's funny is I didn't even realize I had bumped into the General Manager, Erika Olson, and I was able to laugh and joke around with her. Beyond that, Erika was sitting at the front desk and was the first person I ran into. Which is wild to me, since most car dealership GMs aren't that easily accessible or reachable. I ended up working with Evan Olivier and I had one of the best car shopping experiences I've ever had. Evan was extremely personable and real with me. He mentioned the extended warranty one time, I mentioned I wasn't interested and that I had a bad experience with extended warranties in the past, and he didn't bring it up again. He didn't try to push unwanted services or products on me and respected my position on upsold products. I can't say the same for other dealerships... Otherwise, we were able to test drive 4Runners and Tacomas and I learned a ton about Toyota's the day that I visited. Evan was extremely knowledgeable about the different generations and capabilities they had and Evan being a Seattleite, knew what driving a Tacoma or 4Runner would be like in the city because he owned one, it wasn't just word vomit to be more agreeable with me. Instead of doing this crazy test drive, we parallel parked the Tacoma outside the dealership, we reversed into a parking spot, and we even focused on the turn radius like I'd experience in a Seattle parking garage, we almost took it to my apartment complex to check garage door heights to see if it would actually fit in my apartment complex, but phoned ahead and my apartment manager let me know it was a no-go for that specific 4Runner. Evan and I literally tested the exact things you need to check out when you live in Seattle and management was 100% okay with doing this odd check I had requested like taking it to my apartment complex. A+ for effort! The warranty transparency, pricing, knowledge, and information Evan shared with me and the experience overall was worth dropping a note here for others to review. I hope this has given you, the reader (yes you), reading this now the confidence in choosing Toyota of Seattle for your next vehicle and working with Evan Olivier to buy your next vehicle!

I am writing this to warn others about the deceptive contracting and total lack of service support…read moreat Toyota of Seattle. I recently purchased a 2026 Toyota Crown Signia and discovered that an $800 security add-on was slipped into my contract without my knowledge or consent. Additionally, I paid $1,999 for a ceramic coating package that failed in less than 30 days. Despite this being a brand-new flagship vehicle, the dealership has flatly refused to rectify the coating issue or address a manufacturing defect in the perforated leather upholstery. I am currently out $2,799 for unauthorized charges and failed services. I have already escalated this matter to the O'Brien Auto Group corporate office and the Washington State Attorney General's Consumer Protection Division. Save yourself the headache and double-check every line of your contract if you choose to do business here.

Fast, accurate quotes, excellent communication and service. Quickly replaced my alternator same…read moreday. Competitive quotes compared to other shops in the area. Recommend for car repair needs!

Super disappointed in a recent phone call I had with Elijah at Pacific Rim -- I mentioned I wanted…read moreto come in for an oil change and he told me they would need to do a full service for $795 based on the last time they saw the vehicle. When I pressed and told him he was as not the last shop to service the vehicle, he said they would do a oil change and inspection for $200 then when I told him I was potentially getting ready to sell the vehicle and just wanted the transparency from an inspection to bake service repairs into the price he told me it would cost $400. With these quotes all over the place, I was completely turned off by pacific rim. Not sure what happened to the honest and trustworthy auto body shop I once knew but the constant upsell and fluctuating estimates in a five minute phone call left little to be desired. I will not be returning...