Dr. Christine and all of the staff have been truly amazing! First of all, Dr. Christine and her…read morestaff truly listened to what my concerns were and asked questions regarding what was going on. They tried to truly understand the issue before just jumping in and recommending something they sell. Additionally, Dr. Christine called me with test results personally and seemed like she truly wanted to get my dog the help he needed (nothing urgent but a couple of things in his bloodwork weren't great and she wanted to get him an additional test as soon as possible!) and lastly, I have a very friendly dog but at the last vet he would get soooo nervous he wouldn't even let them touch him very much. With Dr. Christine's staff he practically jumps in their arms when he sees them and he's still nervous but he wants to interact with them when at the previous office he would try to get away from the staff! I highly recommend Dr. Christine and her whole staff! The office is beautiful and very clean and I don't feel like my dog is just another patient, it truly feels like they are there to care for him.

There were some issues with our baby's pet insurance, in comes Lindsey to the rescue! This amazing…read morewoman spent a lot of time helping us deal with the insurance company and finally getting us the coverage pay we were due. We love this place! If you aren't taking your pet here I don't know why....They are simply the best here!

The best place to take your pets for excellent care. My dog Panda loves it here. It's so refreshing…read moreto have both a vet technician and CSR team that loves animals and cares about client relations so much, they're both great. Veterinary shoutout to Dr. Bystrom, Dr. Gould and Dr. Neal who have always been awesome with my girl. Thanks so much

My 1 year old Frenchie has had a complicated six months with her health. After working with various…read morespecialists, I often found the medical explanations to be overwhelming and complex during what were already high-stress appointments. However, everything changed when we went to Los Altos Veterinary Clinic. During a routine appointment, I asked Dr. Gould for her opinion on my dog's condition. For the first time, I felt like I truly understood my dog's health outlook. Dr. Gould provided genuine, realistic feedback and educated us on our dog's care in a way that was accessible and clear. Her demeanor and expertise are the blueprint for what a doctor should be: empathetic, realistic, and able to translate medical complexity into layman's terms. Rather than being pushy about "right or wrong," she focused on what was best for my dog's mental and physical health, while remaining mindful of my own capacity as an owner during the recovery process. She brought tears of relief to an emotionally taxing situation. A few highlights that make this clinic stand out: * The Staff: From the front desk to the practitioners, the team is phenomenal; warm, professional, and patient. As a medical provider myself, I recognize a high-functioning team when I see one; there are no "loose ends" here. * Efficiency: Scheduling is seamless, and they respect your time. I've never found myself waiting around past my appointment time. * The Personal Touch: They treat your dog as if it were their own. They even put out an adorable personalized welcome sign for your dog's first appointment! If you value high-end medical care and total professionalism, come here. This clinic is truly "it" from top to bottom. I cannot stress enough how valuable this entire team has been for our fur baby.

I'm am a professional dog trainer with a BS in animal science and a background in pre veterinary…read moremedicine for both large and small animals. Finding a good vet that is at a privately owned hospital has been a challenge and after reading their website and hearing good things from a couple of colleagues, I drove over an hour each way for appointments with each of my dogs. I saw Dr. Cauvel and was very impressed with his knowledge, he recognized it was better for me to handle my super excitable malinois vs have her go into the back for her vaccination, and most importantly, when I presented him with a more complex issue on one of my dogs and I presented my thoughts, he didn't treat me like my background was somehow a threat like I have experienced before. He went out of his way to review some information and photos I emailed after the appointment and we decided on what to try. I was really thrilled with my experience with this vet at this practice with both of my dogs, and despite the drive will definitely be coming back for future needs.

I strongly advise against trusting this clinic with any major surgery. I brought my rescue cat here…read morefor treatment of nose cancer, which they had already diagnosed as being present throughout his entire nose. Despite this, they completely ignored one side of his nose during treatment and committed multiple acts of severe professional negligence. 1. Failure to Follow Agreed Treatment Plan: I paid for and consulted on an aggressive, complete nose removal. The consulting veterinarian explicitly stated that the surgery "would be a waste" unless the entire nose was removed because leaving any cancer behind would cause it to return aggressively. Instead, a general practice surgeon--whom I was never permitted to speak with--made a unilateral mid-surgery decision to perform a minimal "scrape," leaving 2/3 of the tumor and visible cancerous bulbs intact. 2. Complete Violation of Informed Consent: If the surgeon did not feel capable or comfortable performing the agreed-upon nose removal once my cat was sedated, they had a strict medical and ethical obligation to call me from the operating room. By failing to contact me, they denied me my legal right to decline a substandard procedure, wake my cat up, and immediately transfer him to a qualified veterinary oncologist or specialist who could perform the surgery correctly. 3. Total Lack of Post-Operative Communication: When I picked up my cat after major surgery, the clinic provided absolutely zero communication or discharge instructions. I had to discover via text message that they failed to complete the agreed-upon service. They then falsely claimed the cancer was only on one side, directly contradicting their own previous diagnosis and what was clearly visible. Because of their failure to remove the tumor as promised, the cancer returned with extreme aggression. I had to euthanize my cat because this clinic robbed him of his only opportunity to receive a proper, complete surgery from a qualified professional. I have the full text message logs, emails, and images confirming this timeline. A formal complaint regarding this professional negligence and failure to obtain informed consent is being filed directly with the State Veterinary Board. Do not trust them with your animal's life. Response to owner : There is a fundamental difference between a "medically complex" adjustment and a complete change in surgical scope without owner consent. The explicit, documented purpose of Tom Tom's consultation was a complete nose removal. I was explicitly told by your staff that a partial removal or "minimal scrape" would not be effective given the aggressive nature of his cancer. Yet, while he was sedated, Dr. Eileen made the unilateral decision to pivot to a minimal scrape, leaving active cancerous bulbs behind, without ever calling me to get my informed consent. By failing to call me from the operating room, you denied me my legal right as a client to decline a sub-standard procedure. Had I been contacted, I would have immediately instructed the clinic to wake him up so I could transfer him to a qualified veterinary oncologist or specialist who was capable of performing the agreed-upon surgery. Furthermore, your clinic attempted to retain 100% of the funds for a complete nose removal until I forced accountability through a series of extensive emails. Your own text message records confirm that the surgeon only focused on one side of the nose, directly contradicting the agreed-upon treatment plan. This is a clear issue of professional negligence and a failure to obtain informed consent, not a misunderstanding of "expectations." I will not be having further private discussions with management to help cover up this clinic's lack of informed consent. The time for discussion was when Tom Tom was on the operating table. All further correspondence from me will be handled directly through the formal complaint I am filing with the State Veterinary Board.

Wow a one medical basically for dogs! On time and friendly service, clean facilities, tech like…read morefridge of beverages and a simple business model you can follow Loved that I could get meds there so I didn't need to make an additional stop. Vet and tech were friendly, and love that you can do everything through the app For those interested, here is $100 off membership at Modern Animal - the all-in-one vet for today's pet parents. Use the code REFER100-M7Q9R when you sign up or book through this link: https://bit.ly/try-ma

We have very much so enjoyed working with Modern Animal so far. Their app is akin to the pet…read moreversion of MyChart, and allows us to easily talk to a vet tech or our veterinarian about our dog's health. The staff have been very kind and easy to work with. Our dog had a mastectomy last Friday with Dr. Newhouse, and she & her team kept us updated throughout the day regarding her care and how she was doing. We were concerned about her surgical site and we easily were able to message the team with photos and our concerns. They were able to triage our concerns via messaging, making it more efficient and cost effective compared to going to a traditional vet office. Their pricing also isn't that bad. Also - the office is clean, and they stock complimentary iced coffee and sparkling water in the waiting area. A nice touch. Thank you, Modern Animal Palo Alto :)

My 4 yo shi tzu gets terribly scared (plus he is aggressive) at his annual check-ups. Dr. Hill…read moretook his time to let my dog relax and get used to his voice and presence before getting down to exam my dog (who refused to stay on the exam table). He skillfully and confidently handled my dog with gentleness yet firmness. He also gave excellent advice on vaccines and recommended products I can consider to treat my dog's skin allergies. I highly recommend Dr. Hill!

Toast treats the vet like it's a haunted house, even with anxiety meds, she still shakes like a…read moreleaf. Enter Jessie Haestad. Jessie walked in, got down on the floor, and introduced herself to Toast like they were old friends, not sworn enemies. Toast actually relaxed (I didn't know she had that setting at the vet). Jessie is kind, patient, and clearly has a superpower with nervous pups. 10/10, would let Jessie meet Toast before anyone else again.

The hospital manager reached out to me, they apologized and rectified the issue that was previously…read morereported.

I would like to understand why the Alta View Animal Hospital's Facebook page states that Paul…read moreGhumann is a licensed veterinarian on the landing page? His license was revoked in 2020. I have called to inquire about it several times, and have been told that "no one has access to the Facebook page." I don't think that's accurate, as several areas of the site have been updated well after 2020. Should I write to the California Veterinary Board to ask them why? The information is incorrect. In addition, his premises license was revoked at the same time.

Our first visit with our two small dogs was outstanding! The appointment started right on time, and…read morethe intake process was smooth and thorough. The staff was incredibly friendly and attentive. We really appreciated that all of our feeling options were discussed slowly and thoughtfully, with absolutely no high-pressure sales--just honest care. Dr. Natt was wonderful; he took his time examining each dog, listening carefully, and considering all of our concerns. I was genuinely impressed when he disclosed a grade 1 and grade 2 patella on each dog--information I had never been told before! Highly recommend this clinic.

Very disappointing experience. Over prescription and over charged. I'm submitting feedback to…read moreCalifornia Veterinary Medical Board. I was given medications and charged unrelated to actual treatment. Walgreens refused to fulfill the prescription as it was printed and not even signed. I wasted hours driving to even find one pharmacy over weekend to give me ointment. I have not seen any vet clinic this incompetent. Everything felt rushed, and I wasn't given a chance to fully understand or consent meds given. Communication and transparency need serious improvement. Would not recommend. They are there to bag the money doesn't seem to care about pets.

This clinic is excellent for cat care. They are always responsive and considerate of your concernsread more

It was our first visit and they asked us to get three vaccines together including Bordella - our…read moredog had a severe preexisting condition of epilepsy and was old , his health started to degrade immensely after this vaccine - we lost him in less than 3 weeks:(